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Echopass Corp. is in the Retail Industry
Latest News and Analysis
The Echopass EchoSystem: Customized, Scalable, and Affordable Service Integration
Download this Echopass white paper for an overview of the Echopass EchoSystem, an integrated, on-demand call center platform that can meet all your e-service, contact center, and CRM needs. This short paper highlights the unique value proposition that the on-demand service model offers and explains how the "affordable and exquisitely...
What's Driving the Hosted Call Center Market?
Download this paper from Echopass to find out what industry analysts have identified as the key drivers behind the emerging hosted call center market. This brief report offers an easy-to-read overview of the benefits of using a hosted call center service, and explains why it makes sense to explore on-demand...
The On-Demand Call Center: You Can Bank on It!
Find out how The Provident Bank of New Jersey slashed the average duration of its customer support calls by 40 percent using on-demand call center services from Echopass. This case study reveals the customer care issues that Provident experienced before it began to use an on-demand call center operation, and...
Why Outrigger Hotels and Resorts Has No Reservations about Using a Hosted Call Center Service
Take 2½ minutes to view this short but informative video testimonial from an Echopass customer. It features Bill Peters, VP of Reservation Services for Outrigger Resorts and Hotels, who discusses the great results his company has seen since it began using the Echopass Advanced Call Center On-Demand service. Find out...
Additional Resources
Financial Services Companies Optimize Customer Service and Lower Costs by Implementing Echopass Hosted Contact Center Services
American Express Incentive Services Demonstrates Momentum of Hosted Contact Center Services, a Market Frost & Sullivan Forecasts Will Grow to 1.2 Billion Dollars by 2012, a 34 Percent Compound Annual Growth Rate CAGR PLEASANTON, Calif. -- Today's volatile economy with skyrocketing gasoline prices, employee layoffs and the sub-prime...
Echopass Customer to Showcase Hosted Contact Center at Genesys G-Force 2008
Overstock.com to Discuss Managing Unpredictable Contact Center Demands SAN ANTONIO & PLEASANTON, Calif. -- Delivering the flexibility of hosted contact center services, Echopass Corporation today announced its customer, Overstock.com, will be featured in a Business Solutions session at Genesys G-Force 2008 San Antonio to be held April 28...
Insurance Company Case Study to Highlight Echopass Hosted Contact Center at STC Spring 2008 Conference
ST. LOUIS, Mo. & PLEASANTON, Calif. -- Overhauling customer service departments with hosted contact centers, Echopass Corporation today announced that a home insurance case study will be presented at the Society of Telecommunications Consultants STC Spring 2008 Conference to be held April 23 - 25, 2008, at the Sheraton St....
Echopass Appoints Brian Galvin as Chief Technology Advisor
Echopass Corporation, the experts inalways-on, on-demand, hosted contact center solutions, today announced theappointment of Brian Galvin as Chief Technology Advisor CTA. In his newrole, Galvin is advising the senior management team on architecture andtechnology strategy for improving customer service for the Fortune 500enterprise customer segment. In addition, Galvin will manage...
CORRECTION
In the September issue of Customer Interaction Solutions, in our IP Contact Center Roundup, Echopass (www.echopass.com) was inadvertently left off the list. Echopass is a provider of multi-tenant hosted call center solutions. We regret the omission...
Echopass Deploys Acme Packet Session Border Controllers
Wireless News10-18-2007Echopass Deploys Acme Packet Session Border ControllersWIRELESS NEWS-October 18, 2007-Echopass Deploys Acme Packet Session Border Controllers C2007 10Meters - http:// www.10meters.com Acme Packet, a provider of session border control solutions, announced that Echopass, a supplier of always-on hosted contact center solutions, is deploying Acme Packet Net-Net session border...
Echopass Optimizes Security and Call Quality with Deployment of Acme Packet Session Border Controllers
Acme Packet Assists Echopass in Delivering High Security Standards and Always-on Guarantee for Hosted IP Contact Center Services BURLINGTON, Mass. -- Acme Packet[R] (NASDAQ: APKT), the leader in session border control solutions, today announced that Echopass, the experts in always-on hosted contact center solutions, is deploying Acme Packet...
Kintera Unveils Kintera Connect, an Open Platform for Nonprofit Application Integration and Extensibility
Nonprofits Offered Freedom to Select Best of Breed Solutions From Kintera's Network of Application Partners, Including Echopass, Mobile Commons, Campbell Rinker and Solid Cactus SAN DIEGO -- Kintera([R]) Inc. (NASDAQ:KNTA) today announced Kintera Connect[TM], the company's upcoming open application integration platform that provides nonprofits with the freedom to...
Echopass CEO Vincent Deschamps to Participate on Red Herring 100 Alumni Keynote Panel
Echopass CEO Vincent Deschamps will offerhis insights on the key ingredients that drive the growth of a successfulstartup during a keynote panel addressing over 400 CEOs, venture investors,government officials and senior corporate business-development executivesat the annual Red Herring Spring 07 conference in Monterrey, California.This year's conference, which kicks off tomorrow,...
Five9 Expands Development Team; Appoints Industry Veteran Jim Dvorkin as CTO and Acquires VoIP/PBX Engineering Company
Former CTO of Echopass and Co-Founder of Contactual Brings Proven Track Record, Vision, and Industry Expertise to Lead Company's Large Engineering Team; Five9 Now the Largest On-Demand Telephony Development Team in the Industry With Recent Acquisition of Russian VoIP Development Company PLEASANTON, Calif. -- Five9, Inc., the leading...
Customers Achieve Significant ROI Using Echopass Hosted Call and Contact Center Services
Infinite Mind, Provident and Outrigger Achieve Rapid Growth and Substantial Savings with Echopass; Nucleus Research Validates Echopass' Value Proposition PLEASANTON, Calif. -- Echopass customers are reporting significant ROI on their call center investment, often less than 90 days, after deploying Echopass Call and Contact Center On Demand solutions....
Echopass and SecureAlert Make Society More Safe and Secure Through Electronic Monitoring and Tracking
PLEASANTON, Calif. -- Echopass provides on-demand, hosted solution for SecureAlert's state-of-the-art TrackerPALTM Monitoring Center; "Always On" guarantee ensures individuals are tracked and located in real time anytime, anywhere Echopass Corporation, the experts in always-on, on-demand, hosted contact center and CRM solutions, today announced its growing relationship with SecureAlert,...
Echopass Extends Hosted Contact Center Services with Microsoft Dynamics CRM 3.0; First Microsoft Managed Service Partner Delivering End-to-End Hosted Contact Center and CRM to VARs and End Users
PLEASANTON, Calif. -- Echopass, an expert in always-on, on-demand, hosted contact center and CRM solutions, today announced it has expanded its partnership with Microsoft to deliver Microsoft Dynamics CRM 3.0 to Microsoft VARs, resellers and enterprise end users as a hosted solution. As a Microsoft early access program EAP participant,...
Echopass and MediCall Relieve Headaches for Health Insurers and Overworked Nursing Staffs
PLEASANTON, Calif. -- In the MediCall boilerplate, last line, telephone number should read: 925-469-1295 (sted 202-293-3587). The corrected release reads: ECHOPASS AND MEDICALL RELIEVE HEADACHES FOR HEALTH INSURERS AND OVERWORKED NURSING STAFFS MediCall uses Echopass EchoSystemTM to Improve and Lower the Cost of Providing...
Echopass Hosted Contact Center Service Delivers Rich Dividends For The Provident Bank; Inbound Call Duration Times Cut 40%; Rate of First-Call Problem Resolution Dramatically Increased
PLEASANTON, Calif. -- Echopass, the leading service provider of advanced on-demand contact center services, announced today that The Provident Bank has successfully implemented a customized contact center solution based on Echopass technology. Echopass ensures that customer calls are answered more quickly, decreases dropped calls and customer wait time, and enables...
Echopass Introduces EchoSystem™, Call Center Industry's First End-To-End Managed Service Integration Platform; Bundled Service Package Combines Echopass Call Center Capabilities With Best-of-Breed Technology Components and Services
PLEASANTON, Calif. -- Echopass, the leading provider of advanced, on-demand call and contact center solutions, today announced the launch of its EchoSystemTM service integration platform. The Echopass EchoSystem offers customers a new level of call center flexibility and effectiveness by seamlessly integrating best-of-breed partner technologies and services, then delivering these...
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Echopass Corp. Company Info
NAICS Code
Computer and Software Stores: 443120Brought to you by IBMSponsored Resources
