BNET Industries
Market Cap:$39.1M
Last Fiscal Year Sales:$60.7M
- Public
- US
Dow Jones Description
KANA is a world leader in multi-channel customer service. KANA's integrated solutions allow companies to deliver consistent, managed service across all channels, including email, chat, call centers and Web self-service, so customers have the freedom to choose the service they want, how and when they want it. KANA's clients report double-digit increases in customer satisfaction, while reducing call volumes by an average of 20%. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies.
Chief Executive Officer
Michael S. FieldsNumber of Employees 229
Peer Companies
NAICS Code Software Reproducing: 334611
Recent Events
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Chordiant Software Intends to Vote Against Proposed Sale of KANA Software Inc.'s Assets
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Kana Softwares Q3 loss doubles to $1.8 million
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BRIEF-Kana says to be acquired by Accel-KKR
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KANA Assets and Liabilities to Be Acquired by Accel-KKR
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KANA Enhances Social CRM Capabilities of KANA 10 Through
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KANA Software Reports Second Quarter 2009 Financial Results
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KANA Introduces New Era of Customer Service with KANA
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KANA INTRODUCES NEW ERA OF CUSTOMER SERVICE WITH KANA 10
News & Analysis
Filter by
ecrm and kana software inc. - All News and Analysis
Ringo Implements KANA's eCRM Applications Optimized for the Public Sector to Improve Response Rates to Requests from Citizens in the Lower State of Austria
Business Editors/High-Tech Writers
Icelandair's Customer Service Takes Off with KANA's Modular eCRM Application for the Transportation Industry
Business Editors/High-Tech Writers
Telecom Austria Meets Growing Contact Center Demands with KANA's eCRM Applications for the Telecommunications Industry
Business Editors/High-Tech Writers
Priceline.com Provides Superior Customer Service at Reduced Costs with KANA's eCRM Applications for the High Technology Industry
Business Editors/High-Tech Writers
KANA's Customer-centric eCRM Solutions Enable Companies to Target the End User and Increase Sales for Resellers
Business/Technology Editors
KANA iCARE suite earns high marks in recent META SPEX Research Module -- CRM Suites.
M2 PRESSWIRE-26 November 2002-KANA: KANA iCARE suite earns high marks in recent META SPEX Research Module -- CRM SuitesC1994-2002 M2 COMMUNICATIONS LTD RDATE:11262002 SLOUGH, Berks -- KANA (NASDAQ: KANA), a leading provider of customer-centric eCRM solutions, today announced that it earned...
KANA's Easy-to-Use Customer-Centric eCRM Solutions Support Increased Holiday Activity at Leading Retailers
Business/Technology Editors
KANA Named to the DM Review 100 for the Second Time; DM Review Readers Recognize KANA's Commitment to Providing Extraordinary Customer-Centric Solutions
Business Editors/High-Tech Writers MENLO PARK, Calif.--BUSINESS WIRE--Nov. 4, 2002 KANAR (NASDAQ: KANA), a leading provider of customer-centric eCRM solutions, today announced that the company has been named to the DM Review 100 for the second time. This prestigious award recognizes the top 100 business intelligence companies as selected...
OKO Bank has Intelligence at its Fingertips with KANA's eCRM Solution
Business/Technology Editors
KANA Extends Global eCRM Leadership with Release of KANA Response 7.5
Business/Technology Editors
Decision Makers
| Name (plus bio) | Position |
|---|---|
| Michael S. Fields | Chief Executive Officer |
| Charles Isaacs | Chief Technology Officer |
| Jay Jones | Chief Administrative Officer |
| Marchai Bruchey | Chief Marketing Officer |
| Mike Shannahan | Chief Financial Officer |
| Alan Hubbard | Executive Vice President, Res |
| Danny Turano | Senior Vice President, Worldwide Field Operations |
| William Rowe | Senior Vice President, Global Sales and Service |
| Lorraine Daignault | Vice President, Marketing |
| Will Bose | General Counsel |
Board of Directors
| Name (plus bio) | Position |
|---|---|
| Jerry R. Batt | Board of Directors |
| John F. Nemelka | Board of Directors |
| Stephanie Vinella | Board of Directors |
| William T. Clifford | Board of Directors |
| Organization | Position | Status |
|---|---|---|
| KANA Software, Inc. | Chief Executive Officer | Current |
| KANA Software, Inc. | Chairman & CEO | Current |
| New Vista Capital | General Partner | Current |
| Teqnology | Current | |
| The Fields Group, Inc. | Chairman | Current |
| Bridgestream, Inc. | Director | Current |
| Imation Corp. | Director | Current |
| Crucian Global Inc | Board of Directors | Current |
| Vianovus, Inc. | Board of Directors | Current |
| United Negro College Fund | Board Member | Current |
| Business Executives for National Security | Member | Current |
| Openvision, LLC | Chief Executive Officer | Former |
| Openvision, LLC | President | Former |
| Burroughs Co | president | Former |
| Oracle Corporation | President | Former |
| Openvision, LLC | Founder | Former |
| Openvision, LLC | Chairman | Former |
| Organization | Position | Status |
|---|---|---|
| KANA Software, Inc. | Chief Technology Officer | Current |
| Broad Daylight, Inc. | Vice President Technology | Current |
| Verizon Communications Inc. | Former | |
| Atg, Inc. | Former | |
| California Lutheran University | MBA | Former |
| California Lutheran University | MBA | Former |
| Organization | Position | Status |
|---|---|---|
| KANA Software, Inc. | Chief Administrative Officer | Current |
| Organization | Position | Status |
|---|---|---|
| KANA Software, Inc. | Chief Marketing Officer | Current |
| Digital Equipment Corporation | Former | |
| Queens College | BS in Finance | Former |
| Organization | Position | Status |
|---|---|---|
| KANA Software, Inc. | Chief Financial Officer | Current |
| California Society of Certified Public Accountants | Member | Current |
| American Institute of Certified Public Accountants | Member | Current |
| KANA Software, Inc. | Board of Directors | Current |
| Chordiant Software, Inc. | Cfo | Former |
| mySimon, Inc. | Cfo | Former |
| Medsphere Systems Corporation | Chief Financial Officer | Former |
| Broderbund Software Inc | Cfo | Former |
| KPMG International | Partner | Former |
| Organization | Position | Status |
|---|---|---|
| KANA Software, Inc. | Executive Vice President, Res | Current |
| Hewlett-Packard Company | Program Manager | Former |
| Bentley College | B.S. degree in Computer Information Systems | Former |
| Organization | Position | Status |
|---|---|---|
| KANA Software, Inc. | Senior Vice President, Worldwide Field Operations | Current |
| Organization | Position | Status |
|---|---|---|
| KANA Software, Inc. | Senior Vice President, Global Sales and Service | Current |
| Global Card Services, Inc. | vice president of sales and marketing | Former |
| Organization | Position | Status |
|---|---|---|
| KANA Software, Inc. | Vice President, Marketing | Current |
| Organization | Position | Status |
|---|---|---|
| KANA Software, Inc. | General Counsel | Current |
| Organization | Position | Status |
|---|---|---|
| KANA Software, Inc. | Board of Directors | Current |
| AT&T Inc. | Former |
| Organization | Position | Status |
|---|---|---|
| KANA Software, Inc. | Board of Directors | Current |
| Smith Barney | Former | |
| Brigham Young University | B.S. in Business Administration | Former |
| Brigham Young University | B.S. in Business Administration | Former |
| Organization | Position | Status |
|---|---|---|
| Panasas, Inc. | Chief Financial Officer | Current |
| Nextance, Inc. | Cfo | Current |
| Swan Ventures | Venture Partner | Current |
| Panasas, Inc. | Board of Directors | Current |
| KANA Software, Inc. | Board of Directors | Current |
| Kana, Inc | Board of Directors | Current |
| Edify Corporation | Cfo | Former |
| Panasas, Inc. | Vice President, Software Engineering | Former |
| Spectra Logic Corporation | Former | |
| University of San Francisco | CPA | Former |
| Stanford University | MBA | Former |
| University of San Francisco | BS In Accounting | Former |
William T. Clifford joined Aperture in 2005 after serving as a member of Aperture's Board of Directors since 2003. He was Chairman of the Strategy Committee and a member of the HR/Compensation Committee of the Board during that time. Mr. Clifford previously served as a General Partner of The FieldsGroup, a venture capital and management services firm focused on early stage Information Technology software and services firms. In this capacity, Mr. Clifford advised on equity investments and provided operational guidance and consultation to executives of the portfolio companies of The FieldsGroup Venture Fund. Prior to The FieldsGroup, Mr. Clifford was President and CEO of Gartner Group, Inc., the world's leading authority on the information technology industry, user and vendor technology strategies and market research. During Mr. Clifford's tenure, Gartner exhibited phenomenal growth. Annual revenue increased from $175 million in fiscal 1993 to $780 million in fiscal 1999. Under his leadership, Gartner's product line expanded from a single research-based service to include eBusiness/eCommerce research, consulting, events, benchmarking and market data products and services. In addition, he was instrumental in globalizing Gartner's research impact and established research operations in Australia, Asia and South America. Before joining Gartner Group, Mr. Clifford was President of the Central and National Account divisions, and the Corporate Vice President, Information Systems Development at ADP. Prior to ADP, he was Executive Vice President and Chief Operating Officer (COO) at Applied Data Research (ADR), Inc., the world's first independent software company and a leading systems software and relational data base management organization. He also served as national practice director for Applied Technology Consulting at Arthur Young & Co. Mr. Clifford began his career at IBM Corp. in sales and marketing. Mr. Clifford previously served as the non-executive Vice-Chairman of the Board of Aperture. He also serves on the board of directors of Crucian Global Services, ViaNovus Technologies and as a member of the advisory board of Passport Software, Inc. He has been featured in CEO Magazine, Leaders Magazine and Forbes/Executive Edge; and has been a keynote speaker and panelist at numerous Technology Industry conferences. He also served on the Executive Advisory Board of the Stamford (Connecticut) Public School Academy of Information Technology (AIT) and the IT Advisory Board of the Norwalk (Connecticut) Community College (NCC). He has also served on the boards of ProBusiness Services, Inc. (NASDAQ:PRBZ), and Gartner Inc. (NYSE:IT).
| Organization | Position | Status |
|---|---|---|
| Aperture Technologies Inc. | Chairman & Chief Executive Officer | Current |
| Passport Corporation | General Partner of The New Vista Capital Group | Current |
| New Vista Capital | General Partner | Current |
| Gridapp Systems, Inc. | Current | |
| SI Ventures | Current | |
| ClearForest Ltd. | Chairman | Current |
| New Vista Capital | Advisory Member | Current |
| KANA Software, Inc. | Board of Directors | Current |
| Crucian Global Inc | Board of Directors | Current |
| Passport Corporation | Board of Directors | Current |
| Gartner, Inc. | CEO | Former |
| Automatic Data Processing, Inc. | president | Former |
| Gartner, Inc. | President | Former |
| Gartner, Inc. | COO | Former |
| Applied Data Research | Chief Operating Officer | Former |
| The ADP | Executive Vice President | Former |
| Applied Data Research | Executive Vice President | Former |
| Automatic Data Processing, Inc. | Corporate Vice President of information systems | Former |
| The Fields Group, Inc. | General Partner | Former |
| Aperture Technologies Inc. | General Partner | Former |
| Arthur Young, Inc. | National Practice Director | Former |
| International Business Machines Corporation | Marketing Representative | Former |
| Passport Software, Inc. | member | Former |
| Arthur Young, Inc. | Director | Former |
| Probusiness Services, Inc. | Board of Directors | Former |
| Aperture Technologies Inc. | Non-Executive Vice-Chairman of the Board | Former |
| University of Connecticut | Bachelor's Degree In Economics | Former |
Executive News
-
KANA Introduces New Era of Customer Service with KANA
-
KANA INTRODUCES NEW ERA OF CUSTOMER SERVICE WITH KANA 10
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Shareholders Send Letter to Board of Kana Software, Inc.
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Shareholders Send Letter to Board of Kana Software, Inc.
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Docu-Drama: Kana, KVO in fight over annual meeting
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