<?xml version="1.0" encoding="iso-8859-1" ?>
<rss version="2.0" xmlns:s="http://resources.bnet.com/">
<channel>
	<title><![CDATA[ecrm Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/ecrm.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to ecrm]]></description>
	<s:counts start="0" returned="20" found="154" />
	<language>en-us</language>
	<item>
		<title><![CDATA[Blackbaud Inc.Q3 2009 Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-14061_23-358315.html]]></link>
		<description><![CDATA[ Question-and-Answer SessionOperator Operator Instructions Your first question comes from Phillip Rueppel - Wells Fargo Securities. Phillip Rueppel - Wells Fargo Securities A couple of things around the success you are having in the eCRM space, especially in the higher education arena. I know in the past you had mentioned...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Wed, 28 Oct 2009 19:06:11 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/security.html"><![CDATA[Security]]></category>
		<category domain="http://resources.bnet.com/topic/wells+fargo+%2526+co..html"><![CDATA[Wells Fargo & Co.]]></category>
		<category domain="http://resources.bnet.com/topic/ecrm.html"><![CDATA[eCRM]]></category>
		<category domain="http://resources.bnet.com/topic/blackbaud+inc..html"><![CDATA[Blackbaud Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/call+transcript.html"><![CDATA[Call Transcript]]></category>
		<category domain="http://resources.bnet.com/topic/earnings.html"><![CDATA[Earnings]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/seeking+alpha.html"><![CDATA[Seeking Alpha]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">BLKB</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">WFC</category>
		<category domain="tickers">BLKB,WFC</category>
	</item>
	<item>
		<title><![CDATA[Meeting shows]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb3235/is_1_25/ai_n29402830]]></link>
		<description><![CDATA[JANUARY 2008  14-17--ECRM: Seasonal Planning Snack/Beverage/Grocery, Hilton Sandestin Beach Golf Resort & Spa, Destin, Fla.  21-24--ECRM: Vitamin, Diet & Sports Nutrition, Hilton Sandestin Beach Golf Resort & Spa, Destin, Fla.  22-24--NATIONAL RETAIL FEDERATION: Shop. org 2008 Strategy & Innovation Forum, Royal Pacific Resort, Orlando, Fla.  26-28--URBAN...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 14 Jan 2008 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/conference.html"><![CDATA[conference]]></category>
		<category domain="http://resources.bnet.com/topic/ecrm.html"><![CDATA[eCRM]]></category>
		<category domain="http://resources.bnet.com/topic/hilton+hotels+corp..html"><![CDATA[Hilton Hotels Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/orlando.html"><![CDATA[Orlando]]></category>
		<category domain="http://resources.bnet.com/topic/resort.html"><![CDATA[resort]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">HLT</category>
		<category domain="tickers">HLT</category>
	</item>
	<item>
		<title><![CDATA[Meetings shows]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb3235/is_20_24/ai_n29399585]]></link>
		<description><![CDATA[5-8--URBAN EXPOSITIONS: Miami Beach Gift Show, Miami Beach Convention Center, Miami.  5-8--URBAN EXPOSITIONS: Philadelphia Gift Show, Greater Reading Expo Center, Reading, Pa.  6-10--ECRM: Retail Pharmacy Branded Pharmaceuticals, Hyatt Regency Jacksonville Riverfront, Jacksonville, Fla.  13-16--NATIONAL RETAIL FEDERATION: Annual Convention & Expo, Jacob K. Javits Conference Center, New York...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 10 Dec 2007 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/conference.html"><![CDATA[conference]]></category>
		<category domain="http://resources.bnet.com/topic/ecrm.html"><![CDATA[eCRM]]></category>
		<category domain="http://resources.bnet.com/topic/hilton+hotels+corp..html"><![CDATA[Hilton Hotels Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/orlando.html"><![CDATA[Orlando]]></category>
		<category domain="http://resources.bnet.com/topic/resort.html"><![CDATA[resort]]></category>
		<category domain="http://resources.bnet.com/topic/retail.html"><![CDATA[Retail]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">HLT</category>
		<category domain="tickers">HLT</category>
	</item>
	<item>
		<title><![CDATA[Meetings shows]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb3235/is_19_24/ai_n29396250]]></link>
		<description><![CDATA[DECEMBER 2007  2-5--URBAN EXPOSITIONS: Grand Strand Gift & Resort Merchandise Show, Myrtle Beach Convention Center, Myrtle Beach, S.C.  JANUARY 2008  5-8--URBAN EXPOSITIONS: Miami Beach Gift Show, Miami Beach Convention Center, Miami.  5-8--URBAN EXPOSITIONS: Philadelphia Gift Show, Greater Reading Expo Center, Reading, Pa.  6-10--ECRM: Retail Pharmacy...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 26 Nov 2007 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/ecrm.html"><![CDATA[eCRM]]></category>
		<category domain="http://resources.bnet.com/topic/hilton+hotels+corp..html"><![CDATA[Hilton Hotels Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/resort.html"><![CDATA[resort]]></category>
		<category domain="http://resources.bnet.com/topic/retail.html"><![CDATA[Retail]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">HLT</category>
		<category domain="tickers">HLT</category>
	</item>
	<item>
		<title><![CDATA[Meetings shows]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb3235/is_18_24/ai_n29391060]]></link>
		<description><![CDATA[NOVEMBER 2007  12-14--ECRM: Toys & Books, Hilton Sandestin Beach Golf Resort & Spa, Destin, Fla.  13-15--ECRM: Halloween, Christmas & Party Supplies, Hilton Sandestin Beach Golf Resort & Spa, Destin, Fla.  DECEMBER 2007  2-5--URBAN EXPOSITIONS: Grand Strand Gift & Resort Merchandise Show, Myrtle Beach Convention Center, Myrtle...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 12 Nov 2007 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/ecrm.html"><![CDATA[eCRM]]></category>
		<category domain="http://resources.bnet.com/topic/hilton+hotels+corp..html"><![CDATA[Hilton Hotels Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/resort.html"><![CDATA[resort]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">HLT</category>
		<category domain="tickers">HLT</category>
	</item>
	<item>
		<title><![CDATA[Meeting shows]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb3235/is_17_24/ai_n29387118]]></link>
		<description><![CDATA[5-7--ECRM: Pharmacy Services, Technology & Automation, Hyatt Regency Jacksonville Riverfront, Jacksonville, Fla.  6-8--ECRM: Healthy Living Foods, Hyatt Regency Jacksonville Riverfront, Jacksonville, Fla.  6--NRF: Shop.org Regional Dinner, Ruth's Chris Steakhouse, Dallas.  11-13--ECRM: Arts & Crafts, Hilton Sandestin Beach Golf Resort & Spa, Destin, Fla.  11-14--URBAN EXPOSITIONS: East...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 29 Oct 2007 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/ecrm.html"><![CDATA[eCRM]]></category>
		<category domain="http://resources.bnet.com/topic/hilton+hotels+corp..html"><![CDATA[Hilton Hotels Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/hyatt+hotels+%2526+resorts.html"><![CDATA[Hyatt Hotels & Resorts]]></category>
		<category domain="http://resources.bnet.com/topic/resort.html"><![CDATA[resort]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">HLT</category>
		<category domain="tickers">HLT</category>
	</item>
	<item>
		<title><![CDATA[Meetings shows]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb3235/is_2_24/ai_n29322851]]></link>
		<description><![CDATA[JANUARY 2007  29-Feb. 1--NGA: Annual Convention and Supermarket Synergy Showcase, Caesars Palace, Las Vegas.  29-Feb. 2--ECRM: Institutional, Mail Order & Managed Care Pharmacy, Hilton Sandestin Beach Golf Resort & Spa, Destin, Fla.  FEBRUARY 2007  3-5--URBAN EXPOSITION: Orlando Gift Show and Jewelry & Accessories Expo, Orange County...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 29 Jan 2007 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/conference.html"><![CDATA[conference]]></category>
		<category domain="http://resources.bnet.com/topic/ecrm.html"><![CDATA[eCRM]]></category>
		<category domain="http://resources.bnet.com/topic/hilton+hotels+corp..html"><![CDATA[Hilton Hotels Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">HLT</category>
		<category domain="tickers">HLT</category>
	</item>
	<item>
		<title><![CDATA[Meetings shows]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb3235/is_17_23/ai_n29307397]]></link>
		<description><![CDATA[OCTOBER 2006  3-4--CONSUMER HEALTHCARE PRODUCTS ASSOCIATION: 2006 Manufacturing Controls Seminar, Hyatt Regency New Brunswick, New Brunswick, N.J.  4-7--HEALTHCARE DISTRIBUTION MANAGEMENT ASSOCIATION: JW Marriott Orlando, Orlando, Fla.  5--NATIONAL RETAIL FEDERATION: NRF-ARTS Retail Technology Summit, Radisson SAS Portman Hotel, London.  10-11--NATIONAL RETAIL FEDERATION: Loss Prevention Senior Executive Summit,...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 30 Oct 2006 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/conference.html"><![CDATA[conference]]></category>
		<category domain="http://resources.bnet.com/topic/ecrm.html"><![CDATA[eCRM]]></category>
		<category domain="http://resources.bnet.com/topic/food.html"><![CDATA[food]]></category>
		<category domain="http://resources.bnet.com/topic/hilton+hotels+corp..html"><![CDATA[Hilton Hotels Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/manufacturing.html"><![CDATA[Manufacturing]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">HLT</category>
		<category domain="tickers">HLT</category>
	</item>
	<item>
		<title><![CDATA[Meetings shows]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb3235/is_15_23/ai_n29296543]]></link>
		<description><![CDATA[SEPTEMBER 2006  25-27--ECRM: Specialty Pharmacy, Crowne Plaza Hotel Atlanta-Ravinia Perimeter Center, Atlanta.  25-28--GMA/MSM: Conference, The Breakers, Palm Beach, Fla.  25-28--NCA/ECRM-EPPS: Candy Marketplace-Candy Annual Planning, Renaissance Waverly Hotel, Atlanta.  27-28--IN-STORE MARKETING INSTITUTE: InStore Marketing Expo, Lakeside Center, McCormick Place, Chicago.  OCTOBER 2006  4-7--HEALTHCARE DISTRIBUTION MANAGEMENT...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 18 Sep 2006 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/conference.html"><![CDATA[conference]]></category>
		<category domain="http://resources.bnet.com/topic/ecrm.html"><![CDATA[eCRM]]></category>
		<category domain="http://resources.bnet.com/topic/hilton+hotels+corp..html"><![CDATA[Hilton Hotels Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">HLT</category>
		<category domain="tickers">HLT</category>
	</item>
	<item>
		<title><![CDATA[Meetings shows]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb3235/is_17_21/ai_n29128467]]></link>
		<description><![CDATA[OCTOBER 2004  19-20--RETAIL SYSTEMS CONSULTING: 2004 Global Electronic Marketing Conference, La Playa Beach Resort, Naples, Fla.  24-27--ECRM: Hair Care, Renaissance    Hollywood, Hollywood, Calif.  NOVEMBER 2004  14-16--PRIVATE LABEL MANUFACTURERS ASSOCIATION: Store Brands Confidential Private Label Trade Show, Rosemont Exhibition Center, Chicago.  14-17--ECRM: Pharmacy...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 18 Oct 2004 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/ecrm.html"><![CDATA[eCRM]]></category>
		<category domain="http://resources.bnet.com/topic/hilton+hotels+corp..html"><![CDATA[Hilton Hotels Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">HLT</category>
		<category domain="tickers">HLT</category>
	</item>
	<item>
		<title><![CDATA[In search of the lost consumer: in which the author bows to Loblaws, teases Tom Smith and doubts "the private label consumer.".(Warren's Wanderings)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb251/is_200407/ai_n5930342]]></link>
		<description><![CDATA[Whenever I think our Canadian friends at Loblaws might be taking a  little siesta, someone sneaks across the border with a copy of their  latest PC (President's Choice) Insider's Report.    [ILLUSTRATION OMITTED]    And the issue I just saw has a big headline...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 01 Jul 2004 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/acnielsen.html"><![CDATA[ACNielsen]]></category>
		<category domain="http://resources.bnet.com/topic/ben+%2526+jerry.html"><![CDATA[Ben & Jerry]]></category>
		<category domain="http://resources.bnet.com/topic/ecrm.html"><![CDATA[eCRM]]></category>
		<category domain="http://resources.bnet.com/topic/president.html"><![CDATA[president]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
	</item>
	<item>
		<title><![CDATA[Meetings shows]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb3235/is_3_21/ai_n29069505]]></link>
		<description><![CDATA[11-13--RAC RETAIL ADVERTISING CONFERENCE: RAC, Hilton Chicago, Chicago.  15-18--ALBERTA GIFT SHOW: Northlands Agricom, Sportex and Skyreach, Edmonton, Alberta.  15-19--ECRM: Cosmetics, Fragrance & Bath, Wyndham Anatole, Dallas.  18-20--GROCERY MANUFACTURERS ASSOCIATION: GMA Foodservice Top to Top Conference, Ritz-Carlton Phoenix Hotel, Phoenix.  22-24--UPPER MIDWEST HOSPITALITY RESTAURANT & LODGING SHOW:...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 09 Feb 2004 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/conference.html"><![CDATA[conference]]></category>
		<category domain="http://resources.bnet.com/topic/databases.html"><![CDATA[Databases]]></category>
		<category domain="http://resources.bnet.com/topic/ecrm.html"><![CDATA[eCRM]]></category>
		<category domain="http://resources.bnet.com/topic/hardware.html"><![CDATA[HARDWARE]]></category>
		<category domain="http://resources.bnet.com/topic/hilton+hotels+corp..html"><![CDATA[Hilton Hotels Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/servers.html"><![CDATA[Servers]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">HLT</category>
		<category domain="tickers">HLT</category>
	</item>
	<item>
		<title><![CDATA[Red Cross launches eCRM project for better Web site]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_go1964/is_200308/ai_n9164485]]></link>
		<description><![CDATA[The British Red Cross is embarking on a major eCRM project as it prepares to personalise its communications for its base of Internet users.   It's planning to relaunch its Web site, redcross.co.uk, next year, with new content and design. But before it does so it wants to gather...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 28 Aug 2003 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/ecrm.html"><![CDATA[eCRM]]></category>
		<category domain="http://resources.bnet.com/topic/internet.html"><![CDATA[INTERNET]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[MARKETING]]></category>
		<category domain="http://resources.bnet.com/topic/red+cross.html"><![CDATA[Red Cross]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
		<category domain="http://resources.bnet.com/topic/web.html"><![CDATA[Web]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Improving Online Customer Relationships]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=263611]]></link>
		<description><![CDATA[Just as the term e-business no longer refers to the simple practice of conducting business on the Internet, the expression e-CRM has evolved from just an online point application to a more comprehensive, ongoing strategy to enhance the end user's overall experience. e-CRM, developed as a complement to a business's...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 28 Apr 2003 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/information+today+inc..html"><![CDATA[Information Today Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/ecrm.html"><![CDATA[eCRM]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[Haygarth to provide eCRM and Internet strategy consulting for BBC events - 2003 BBC Good Homes Show and BBC Gardeners' World Live - Brief Article]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0ECZ/is_2003_March_31/ai_99397011]]></link>
		<description><![CDATA[TELECOMWORLDWIRE-31 March 2003-Haygarth to provide eCRM and Internet strategy consulting for BBC eventsC1994-2003 M2 COMMUNICATIONS LTD http://www.m2.com  The 2003 BBC Good Homes Show and BBC Gardeners' World Live have selected communications company Haygarth Group to provide consulting services for its Internet strategy and eCRM operations.  Haygarth will now...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 31 Mar 2003 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/british+broadcasting+corp..html"><![CDATA[British Broadcasting Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/consulting.html"><![CDATA[consulting]]></category>
		<category domain="http://resources.bnet.com/topic/ecrm.html"><![CDATA[eCRM]]></category>
		<category domain="http://resources.bnet.com/topic/internet.html"><![CDATA[INTERNET]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Haygarth to provide eCRM and Internet strategy consulting for BBC events]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0BNG/is_2003_March_31/ai_99400395]]></link>
		<description><![CDATA[INTERNET BUSINESS NEWS-C1995-2003 M2 COMMUNICATIONS LTD  The 2003 BBC Good Homes Show and BBC Gardeners' World Live have selected communications company Haygarth Group to provide consulting services for its Internet strategy and eCRM operations.  Haygarth will now conduct an online programme with the aim of building a database...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 31 Mar 2003 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/british+broadcasting+corp..html"><![CDATA[British Broadcasting Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/consulting.html"><![CDATA[consulting]]></category>
		<category domain="http://resources.bnet.com/topic/ecrm.html"><![CDATA[eCRM]]></category>
		<category domain="http://resources.bnet.com/topic/internet.html"><![CDATA[INTERNET]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Haygarth appointed to build new eCRM programme for BBC Haymarket.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5243/is_200303/ai_n19868795]]></link>
		<description><![CDATA[M2 PRESSWIRE-28 March 2003-Haygarth Group: Haygarth appointed to  build new eCRM programme for BBC HaymarketC1994-2003 M2 COMMUNICATIONS  LTD    RDATE:03282003    Haygarth`s digital arm has been appointed to consult on the  internet strategy and eCRM activity for the 2003 BBC Good Homes Show...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Fri, 28 Mar 2003 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/british+broadcasting+corp..html"><![CDATA[British Broadcasting Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/ecrm.html"><![CDATA[eCRM]]></category>
		<category domain="http://resources.bnet.com/topic/internet.html"><![CDATA[INTERNET]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[MARKETING]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Ringo Implements KANA's eCRM Applications Optimized for the Public Sector to Improve Response Rates to Requests from Citizens in the Lower State of Austria]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2003_March_17/ai_98834593]]></link>
		<description><![CDATA[Business Editors/High-Tech Writers]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 17 Mar 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/ecrm.html"><![CDATA[eCRM]]></category>
		<category domain="http://resources.bnet.com/topic/kana+software+inc..html"><![CDATA[Kana Software Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/public+sector.html"><![CDATA[public sector]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">KANA</category>
		<category domain="tickers">KANA</category>
	</item>
	<item>
		<title><![CDATA[DCI's CRM Conference and Expo Exhibitor Profiles]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2003_Feb_19/ai_97842089]]></link>
		<description><![CDATA[Business Editors/High-Tech Writers  DCI CRM Conference 2003  CHICAGO--BUSINESS WIRE--Feb. 19, 2003  DCI's CRM Conference & Expo runs Feb. 19 - 21 at McCormick Place, Lakeside Center in Chicago, IL. For more information about the show visit www.dci.com/brochure/crmchi/.  Listed below are profiles from CRM Conference & Expo...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 19 Feb 2003 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/booth.html"><![CDATA[Booth]]></category>
		<category domain="http://resources.bnet.com/topic/business+wire.html"><![CDATA[Business Wire]]></category>
		<category domain="http://resources.bnet.com/topic/company.html"><![CDATA[Company]]></category>
		<category domain="http://resources.bnet.com/topic/conference.html"><![CDATA[conference]]></category>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/e-mail.html"><![CDATA[E-mail]]></category>
		<category domain="http://resources.bnet.com/topic/ecrm.html"><![CDATA[eCRM]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[MARKETING]]></category>
		<category domain="http://resources.bnet.com/topic/media.html"><![CDATA[MEDIA]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Icelandair's Customer Service Takes Off with KANA's Modular eCRM Application for the Transportation Industry]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2003_Feb_3/ai_97180108]]></link>
		<description><![CDATA[Business Editors/High-Tech Writers]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 03 Feb 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+service.html"><![CDATA[customer service]]></category>
		<category domain="http://resources.bnet.com/topic/ecrm.html"><![CDATA[eCRM]]></category>
		<category domain="http://resources.bnet.com/topic/kana+software+inc..html"><![CDATA[Kana Software Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/transportation.html"><![CDATA[transportation]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">KANA</category>
		<category domain="tickers">KANA</category>
	</item>
</channel>
</rss>
