BNET Industries

eLoyalty

(ELOY) is in the Business Services Industry

Market Cap:$128.3M
Last Fiscal Year Sales:$91.1M
  • Public
  • US
Dow Jones Description

eLoyalty is a Customer Interaction Consulting and Managed Services company. We have been designing and implementing large-scale Customer Interaction Solutions since 1990, and we possess unparalleled experience and qualifications in these application areas. Our mission is to help our customers achieve breakthrough results with revolutionary analytics and advanced technologies that drive continuous business improvement. We have a long and deep history of customer experience transformation and customer interaction technology innovation. Over the course of our nearly twenty-year history, eLoyalty has pioneered many firsts in the contact center and CRM systems integration space. eLoyalty started in the early 1990s as the Enterprise Customer Management practice area of Technology Solutions Company (TSC). Throughout the 1990s, the business grew rapidly based on our expertise and delivery excellence in complex contact center, self-service and CRM technology and business process projects. Based on our track record of rapid growth, eLoyalty was spun out of TSC and became a publicly traded company in 2000. eLoyalty currently focuses on three service lines:

President and Chief Executive OfficerKelly D. Conway
Number of Employees 421
Contact Information

150 N Field Dr Ste 250

Lake Forest, Illinois 60045

www.eloyalty.co...

(847) 582-7000

NAICS Code Administrative Management and General Management Consulting Services: 541611

News & Analysis

eloyalty - All News and Analysis

Additional Resources

  • eLoyalty Board Approves Cash Dividend for Series B Preferred Stock

    - 2009-06-05

    The Board of Directors of eLoyaltyCorporation (NASDAQ: ELOY), a leading Integrated Contact Solutions andBehavioral AnalyticsTM Service and solutions company, declared a cashdividend of $0.1785 per share on its 7% Series B convertible preferredstock Series B stock, payable on July 1, 2009 to record stockholders asof the close of business on...

  • eLoyalty Announces Signing $30.7 Million of New Contracts

    - 2009-06-03

    eLoyalty Corporation (NASDAQ: ELOY), aleading Integrated Contact Solutions and Behavioral AnalyticsTM Serviceand solutions company, today announced the signing of eight new ManagedServices contracts totaling $30.7 million. The contract signings consist of the following: -- Three Behavioral AnalyticsTM Service contracts totaling $24.5m (2 new contracts and 1...

  • eLoyalty Corporation Recognized by Cisco Systems as Their "Partner of the Quarter"

    - 2009-05-14

    eLoyalty Corporation (NASDAQ: ELOY), aleading Integrated Contact Solutions and Behavioral AnalyticsTM servicesand solutions company, today announced that it has been recognized by CiscoSystems' Customer Interaction Solutions group as the Partner of the Quarterin the United States for their fiscal second quarter. This designation wasawarded based on a combination of...

Decision Makers

Name (plus bio) Position
Kelly D. Conway President and Chief Executive Officer
Christine Carsen Secretary, Chief Privacy Officer, Vice President & Assoc General Counsel
Steven C. Pollema Chief Financial Officer
William Boyd Noon CFO & Vice President
Charles Degliomini Vice President, Comm
Christopher Danson Vice President, Delivery
Karen Bolton Vice President, Client Services
Henry J Feinberg Venture Partner
Grant Thornton Independent Auditor
John T. Kohler Director
Michael Murray Director
Jake Reynolds Investor
Jay C. Hoag Investor

Board of Directors

Name (plus bio) Position
Tench Coxe Chairman of the Board, Managing Director, Sutter Hill Ventures
John C. Staley Audit Committee Chair
David B. Mullen Board of Directors
Organization Position Status
eloyalty Corporation President and Chief Executive Officer Current
Vocalocity Current
eloyalty Corporation Board of Directors Current
Technology Solutions Company Group President Former
Technology Solutions Company Senior Vice President Former
The Software Company, Inc. Senior Vice President Former
FileNet Corporation Former
Acd LLC Former
Ecm-Co.Com Former
Microframe Corporation Former
University of Southern California master's degree Former
University of California Bachelor's Degree Former
Organization Position Status
eloyalty Corporation Secretary, Chief Privacy Officer, Vice President & Assoc General Counsel Current
Organization Position Status
eloyalty Corporation Chief Financial Officer Current
eloyalty Corporation Vice President Current
MarchFIRST President Former
Organization Position Status
eloyalty Corporation CFO & Vice President Current
eloyalty Corporation Vice President, Controller Former
Organization Position Status
eloyalty Corporation Vice President, Comm Current

Christopher J. Danson has been Vice President, Delivery of eLoyalty since December 2004. From February 1993 until joining eLoyalty as Senior Vice President, Research & Development in February 2000, Mr. Danson held various positions with TSC in its ECM/Call Center practice, including Senior Vice President from September 1998 until February 2000, Vice President from June 1996 until September 1998 and Senior Principal for TSC Europe from June 1995 until June 1996. From 2002 until 2004, Mr. Danson served as a Vice President and Delivery Team Leader for eLoyalty s Technology Delivery Team.

Organization Position Status
eloyalty Corporation Vice President, Delivery Current
Organization Position Status
eloyalty Corporation Vice President, Client Services Current
The Software Company, Inc. Vice President of Its Australian Subsidiary Former
Organization Position Status
Facetime Communications, Inc. Managing Director, Sutter Hill Ventures Current
eloyalty Corporation Chairman of the Board, Managing Director, Sutter Hill Ventures Current
Ruckus Wireless, Inc. Director Current
NVIDIA Corporation Director Current
Facetime Communications, Inc. Director Current
Ceon Corporation Director Current
Redseal Systems Inc Board of Directors Current
Artisan Partners LP Director Current
Xcellenet Inc. Investor Current
N-CD Investor Current
Edify Corporation Investor Current
Synernetics Investor Current
NetApp Inc. Investor Current
Sutter Hill Ventures Managing Director Former
Sutter Hill Ventures General Partner Former
Lehman Brothers Holdings Inc. financial analyst Former
eloyalty Corporation Board of Directors Former
Sutter Hill Ventures Director Former
Harvard Business School M.B.A. degree Former
Harvard University MBA Former
Dartmouth College B.A. degree in Economics Former
Dartmouth College degree in economics Former
Organization Position Status
eloyalty Corporation Venture Partner Current
eloyalty Corporation Director Current
Organization Position Status
eloyalty Corporation Independent Auditor Current

Director since August 2002. Former Managing Partner Lake Michigan Area of Ernst & Young LLP, a global accounting and consulting firm. Director of Centerpoint Properties Trust as well as various private companies.

Organization Position Status
eloyalty Corporation Audit Committee Chair Current
eloyalty Corporation Director Former
Organization Position Status
eloyalty Corporation Board of Directors Current

John T. Kohler, age 61, is the former President and Chief Executive Officer of TSC, which included eLoyalty as a division prior to its spin-off in February 2000. Mr. Kohler held such office from 1995 until his retirement in February 2000. He joined TSC as Senior Vice President in 1992, was promoted to Executive Vice President and named to the Office of the Chairman in 1993 and became President and Chief Operating Officer in 1994. Mr. Kohler has been a director of eLoyalty since May 1999.

Organization Position Status
The Software Company, Inc. Chief Executive Officer Current
Technology Solutions Company Senior Vice President Current
Technology Solutions Company Director Current
Infosis LLC Director Current
eloyalty Corporation Director Current
Follett Corporation Director Current
Technology Solutions Company Chief Executive Officer Former
Technology Solutions Company President Former
Kimberly-Clark Corporation Chief Information Officer Former
The Software Company, Inc. Senior Vice President Former
Kimberly-Clark Corporation Senior Vice President Former
Midwest Region Partner Former
Midwest Region Regional Practice Director Former

Michael Murray is a member of the Calera Capital Advisory Board. Mr. Murray, age 64, retired in July 2000 as President of Global Corporate and Investment Banking of Bank of America Corporate and as a member of the corporation's Policy Committee. From March 1997 to the BankAmerica-Nations Bank merger in September 1998, Mr. Murray headed BankAmerica Corporation's Global Wholesale Bank and was responsible for its business with large corporate, international, and government clients around the world. Mr. Murray was named a BankAmerica Vice Chairman and Head of the U.S. and International Groups in September 1995. He had been responsible for BankAmerica's U.S. Corporate Group since BankAmerica's merger with Continental Bank Corporation in September 1994. Prior to the BankAmerica-Continental merger, Mr. Murray was Vice Chairman and Head of Corporate Banking for Continental Bank, which he joined in 1969. Mr. Murray is a member of the Board of Directors of the eLoyalty Corporation in Lake Forest, Illinois. He is past Chairman of the United Way of the Bay Area. Mr. Murray is also on the Board of the California Academy of Sciences in San Francisco and is a member of the Advisory Council for the College of Business of the University of Notre Dame. Mr. Murray received his BBA from the University of Notre Dame in 1966 and his MBA from the University of Wisconsin in 1968. He serves on the Compensation and Nominating Committees of the Board.

Organization Position Status
Fremont Partners Current
Con-Way Inc. Board of Directors Current
Technology Solutions Company Director Current
California Academy of Sciences Board of Directors Current
eloyalty Corporation Director Current
Investment Banking President Former
Continental Bank Head of Corporate Banking Former
Continental Bank Vice Chairman Former
Organization Position Status
Technology Crossover Ventures General Partner Current
Benefitmall, Inc. Board of Directors Current
Seismic Micro-Technology, Inc. Board of Directors Current
Xacct Board of Directors Current
BrightMail, Inc. Board of Directors Current
HomeGain, Inc. Board of Directors Current
Solarc, Inc. Board of Directors Current
Capella Education Company Director Current
eloyalty Corporation Investor Current
Intraware, Inc. Investor Current
Solarc, Inc. Investor Current
BrightMail, Inc. Investor Current
Capella Education Company Investor Current
Webroot Software, Inc. Investor Current
Altiris Inc. Investor Current
Benefitmall, Inc. Investor Current
TechTarget, Inc. Investor Current
General Atlantic, LLC Associate Former
Lazard Ltd. Member of the mergers and acquisitions Former
Webroot Software, Inc. Board Member Current
Compuware Corporation Investor Former
Legent Corporation Investor Former
E*TRADE FINANCIAL Corp. Investor Former
Baan Company Investor Former
Columbia Business School Master's Degree Former
Dartmouth College A.B. In Geography Former
Organization Position Status
Technology Crossover Ventures Co-founder Current
Technology Crossover Ventures Founding General Partner Current
Northwestern University Trustee Current
Venrock Associates Current
The Anya Corp Wireless Store Current
InPhonic, Inc. Director Current
Fandango, Inc. Director Current
Zillow.com Director Current
Eharmony.Com, Inc. Director Current
NetFlix, Inc. Board of Directors Current
TechTarget, Inc. Director Current
Altiris Inc. Director Current
Main Street Ltd. Director Current
RealNetworks, Inc. Investor Current
Altiris Inc. Investor Current
TechTarget, Inc. Investor Current
CNET Networks, Inc. Investor Current
Vacationspot.Com Investor Current
EXE Technologies, Inc. Investor Current
Onyx Software Corporation Investor Current
Eharmony.Com, Inc. Investor Current
eloyalty Corporation Investor Current
Expedia, Inc. Investor Current
Encompass, LLC Investor Current
Blue Coat Systems, Inc. Investor Current
Steven Schor Inc. Investor Current
Fandango, Inc. Investor Current
Actuate Software Corporation Investor Current
Viant Corporation Investor Current
Chancellor Capital Management Managing Director Former
Chancellor Capital Management Fund Manager Former
Altiris Inc. Director Former
eloyalty Corporation Board of Directors Former
Chancellor Capital Management Venture Capitalist Former
Technology Crossover Ventures Venture capitalist Former
Ascend Communications Investor Former
Netcom Inc. Investor Former
Macromedia, Inc. Investor Former
CompUSA Inc. Investor Former
PictureTel Investor Former
Intuit, Inc. Investor Former
Sybase, Inc. Investor Former
University of Michigan M.B.A. Former
Northwestern University B.A. Former

Executive News

  • eLoyalty Corporation Recognized by Cisco Systems as Their "Partner of the Quarter"

    Reuters - 5/14/09 - View Story

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     ELOY $8.29 +0.14 (1.72% )
Intraday | 3 Month | 6 Month | 1 Year
Average Volume 27,810
Shares Outstanding 14.18M
Market Cap 117.5M
Year High 10.46
Year Low 1.77
Earnings Per Share N/A
P/E Ratio -
Dividend N/A
Yield N/A
IndustryTop Rated
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