eLoyalty

Kelly Conway is the President and CEO of eLoyalty Corporation (NASDAQ: ELOY). eLoyalty is a leader in several rapidly emerging technology niches: Converged IP for Contact Centers (CIPCC) and Behavioral Analytics™. In 1994 Mr. Conway started eLoyalty as a division of a then public company, Technology Solutions Company (TSC). Mr. Conway started this division with five employees, and over a six year period grew the division to 1,000 employees and $200m in revenues. In 2000, Mr. Conway led the spin out of eLoyalty to become a separate, NASDAQ traded, public company. Over the past several years Mr. Conway has successfully repositioned eLoyalty away from being a pure consulting company, to a managed services-led company driven by its leadership positions in CIPCC and Behavioral Analytics™. Prior to joining TSC in 1994, Mr. Conway was a partner at Spencer, Shenk and Capers, a management consulting firm focused on strategic planning and large scale organizational change initiatives. From 1984 to 1990 Mr. Conway worked for venture-backed telecommunications manufacturing company, Telcom Technologies. Telcom Technologies was an early leader in building software-driven switches for call centers. During his tenure at Telcom Technologies, Mr. Conway held positions as CFO, Vice President of Marketing and President. Mr. Conway led the successful sale of the company to CSEE, a large French telecommunications company. Mr. Conway started his career at Deloitte and Touche in 1980, where from 1980 to 1984 he focused on accounting, auditing, tax and business planning for emerging venture-backed firms. Mr. Conway holds a BA in Economics from the University of California at Los Angeles and a MBA specialized in Finance and Accounting from the University of Southern California. He also holds CPA certification. Mr. Conway has significant experience in complex financing issues as he has successfully led two venture financings and four public financing transactions. He is also considered a thought leader in contact center and customer relationship management. The most recent example of this thought leadership is the development of Behavioral Analytics™, a new service focused on analyzing and interpreting human conversations to assess and predict human behavior.

Christine Carsen is Vice President, Associate General Counsel, Corporate Secretary, and Chief Privacy Officer, reporting to Mr. Kelly Conway, President and Chief Executive Officer, eLoyalty Corporation. In this role, Ms. Carsen has responsibility for the Legal function for eLoyalty’s Behavioral Analytics™ Service, board governance and other administrative functions. Prior to joining eLoyalty in 2007, Ms. Carsen was a partner at Winston & Strawn LLP, focused on information-technology transactions, privacy matters, and general commercial transactions. Ms. Carsen received her J.D. from Cornell Law School in 1996 and graduated with honors from University of Iowa with a Bachelor of Arts in 1992.

Steven Pollema is the Vice President, Integrated Contact Solutions and CRM Business Unit for eLoyalty. In this role, he oversees the marketing, sales, delivery, and profitability of the company’s professional services and managed services related to Integrated Contact Solutions and CRM Consulting Service lines. Since joining the firm in 2001, Mr. Pollema has held a number of positions including VP of Operations and Chief Financial Officer and VP of Global Delivery and Operations. Prior to joining eLoyalty, Mr. Pollema held various positions within two other consultancies – MarchFirst (formerly Whittman-Hart) as President, Executive VP, Regional VP and Office Managing Partner and at Accenture as Associate Partner. Mr. Pollema has nearly 25 years of experience in systems integration and management consulting, including significant client-focused experience in large-scale system development/maintenance, project management, and business planning and development. He holds a MBA and BA in Finance, both from the University of Iowa.

William B. Noon is Vice President and Chief Financial Officer, reporting to Mr. Kelly Conway, President and Chief Executive Officer, eLoyalty Corporation. As CFO, Mr. Noon has responsibility for eLoyalty’s Accounting, Finance and other administrative functions. Since joining eLoyalty in 2000, Mr. Noon has held a number of positions including Vice President, Controller and Director, Financial Planning and Treasury. Mr. Noon is a Certified Public Accountant and received his Bachelor of Science in Accounting from the University of Central Oklahoma.

Christopher J. Danson has been Vice President, Delivery of eLoyalty since December 2004. From February 1993 until joining eLoyalty as Senior Vice President, Research & Development in February 2000, Mr. Danson held various positions with TSC in its ECM/Call Center practice, including Senior Vice President from September 1998 until February 2000, Vice President from June 1996 until September 1998 and Senior Principal for TSC Europe from June 1995 until June 1996. From 2002 until 2004, Mr. Danson served as a Vice President and Delivery Team Leader for eLoyalty s Technology Delivery Team.

Tench Coxe has served as a director of NVIDIA since June 1993. Mr. Coxe is a managing director of Sutter Hill Ventures, a venture capital investment firm. Prior to joining Sutter Hill Ventures in 1987, Mr. Coxe was Director of Marketing and MIS at Digital Communication Associates. Mr. Coxe also serves on the Board of Directors of Copper Mountain Networks Inc., a provider of high-speed DSL solutions, eLoyalty Corporation, a customer loyalty software firm, and several privately held companies. Mr. Coxe holds a B.A. degree in Economics from Dartmouth College and an M.B.A. degree from Harvard Business School.

HENRY J. FEINBERG has, since 2000, served in various roles at Technology Crossover Ventures, a venture capital group located in Palo Alto, California. He is currently a venture partner.

Director since August 2002. Former Managing Partner - Lake Michigan Area of Ernst & Young LLP, a global accounting and consulting firm. Director of Centerpoint Properties Trust as well as various private companies.

John T. Kohler, age 61, is the former President and Chief Executive Officer of TSC, which included eLoyalty as a division prior to its spin-off in February 2000. Mr. Kohler held such office from 1995 until his retirement in February 2000. He joined TSC as Senior Vice President in 1992, was promoted to Executive Vice President and named to the Office of the Chairman in 1993 and became President and Chief Operating Officer in 1994. Mr. Kohler has been a director of eLoyalty since May 1999.

Michael Murray is a member of the Calera Capital Advisory Board. Mr. Murray, age 64, retired in July 2000 as President of Global Corporate and Investment Banking of Bank of America Corporate and as a member of the corporation's Policy Committee. From March 1997 to the BankAmerica-Nations Bank merger in September 1998, Mr. Murray headed BankAmerica Corporation's Global Wholesale Bank and was responsible for its business with large corporate, international, and government clients around the world. Mr. Murray was named a BankAmerica Vice Chairman and Head of the U.S. and International Groups in September 1995. He had been responsible for BankAmerica's U.S. Corporate Group since BankAmerica's merger with Continental Bank Corporation in September 1994. Prior to the BankAmerica-Continental merger, Mr. Murray was Vice Chairman and Head of Corporate Banking for Continental Bank, which he joined in 1969. Mr. Murray is a member of the Board of Directors of the eLoyalty Corporation in Lake Forest, Illinois. He is past Chairman of the United Way of the Bay Area. Mr. Murray is also on the Board of the California Academy of Sciences in San Francisco and is a member of the Advisory Council for the College of Business of the University of Notre Dame. Mr. Murray received his BBA from the University of Notre Dame in 1966 and his MBA from the University of Wisconsin in 1968. He serves on the Compensation and Nominating Committees of the Board.