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	<title><![CDATA[emerald Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/emerald.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to emerald]]></description>
	<s:counts start="0" returned="20" found="46" />
	<language>en-us</language>
	<item>
		<title><![CDATA[Knowledge Sharing and Strategic Capital: The Importance and Identification of Opinion Leaders]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=270167]]></link>
		<description><![CDATA[This paper seeks to propose that the success of an organization's knowledge-sharing strategy and the magnitude of its strategic capital are critically dependent on its having the capability to visualize relationship-networks among its employees, and means to identify and leverage, as appropriate, patterns of positive or negative influence. Utilization of...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 10 Oct 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/knowledge.html"><![CDATA[Knowledge]]></category>
		<category domain="http://resources.bnet.com/topic/leader.html"><![CDATA[Leader]]></category>
		<category domain="http://resources.bnet.com/topic/capital.html"><![CDATA[Capital]]></category>
		<category domain="http://resources.bnet.com/topic/emerald.html"><![CDATA[Emerald]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Selecting Internal and External Supply Chain Functionality]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=276772]]></link>
		<description><![CDATA[Anecdotal evidence suggests that the use of the external Supply Chain SC functionality offered by business-to-business Electronic MarketPlaces EMPs results in improved efficiencies and reduced costs in supply chains. Anecdotal evidence also suggests, however, that most of the benefits offered by EMPs could also be achieved by an increase in...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 06 Sep 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/supply+chain.html"><![CDATA[Supply Chain]]></category>
		<category domain="http://resources.bnet.com/topic/emerald.html"><![CDATA[Emerald]]></category>
		<category domain="http://resources.bnet.com/topic/supply+chain+management+%2528scm%2529.html"><![CDATA[Supply Chain Management (SCM)]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[Value-Changing Behavior: Getting the Habit]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=150949]]></link>
		<description><![CDATA[Knowing what makes the company valuable is important, but it's not enough. Getting from knowing to doing requires real change. Given that the creation of value resides at the core of every company, it's amazing that we remain hung up in theorizing about how to do it, rather than rolling...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 08 Aug 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/behavior.html"><![CDATA[Behavior]]></category>
		<category domain="http://resources.bnet.com/topic/habit.html"><![CDATA[Habit]]></category>
		<category domain="http://resources.bnet.com/topic/emerald.html"><![CDATA[Emerald]]></category>
	</item>
	<item>
		<title><![CDATA[Increasing Efficiency In The Supply Chain For Short Shelf Life Goods]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=276791]]></link>
		<description><![CDATA[Short shelf-life grocery goods present some of the biggest challenges for supply chain management due to a high number of product variants, strict traceability requirements, short shelf-life of the products, and the need for temperature control in the supply chain, and the large volume of goods handled. A Radio Frequency...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 01 Jul 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/supply+chain.html"><![CDATA[Supply Chain]]></category>
		<category domain="http://resources.bnet.com/topic/emerald.html"><![CDATA[Emerald]]></category>
		<category domain="http://resources.bnet.com/topic/rfid.html"><![CDATA[RFID]]></category>
		<category domain="http://resources.bnet.com/topic/supply+chain+management+%2528scm%2529.html"><![CDATA[Supply Chain Management (SCM)]]></category>
		<category domain="http://resources.bnet.com/topic/wireless.html"><![CDATA[Wireless]]></category>
		<category domain="http://resources.bnet.com/topic/security.html"><![CDATA[Security]]></category>
		<category domain="http://resources.bnet.com/topic/biometrics.html"><![CDATA[Biometrics]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[Lessons From Benchmarking Environmental Performance at Automobile Assembly Plants]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=165518]]></link>
		<description><![CDATA[The purpose of this paper is to better understand benefits and problems with different approaches to benchmarking environmental performance in manufacturing. This paper shares the experience of a research program developing environmental benchmarking measures for the automobile industry. In this paper, these options are categorized into four general categories: regulatory,...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 12 Apr 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/benchmarking.html"><![CDATA[Benchmarking]]></category>
		<category domain="http://resources.bnet.com/topic/emerald.html"><![CDATA[Emerald]]></category>
	</item>
	<item>
		<title><![CDATA[Enterprise Systems and Ongoing Process Change]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=136543]]></link>
		<description><![CDATA[Enterprise systems packages have long been associated with process change. A survey of 163 organizations and detailed interviews with 28 more suggests that enterprise systems were still being implemented even among early adopters of the technology, and that process change was being undertaken on an ongoing basis. After the prerequisites...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 31 Jan 2005 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/emerald.html"><![CDATA[Emerald]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+system.html"><![CDATA[Enterprise System]]></category>
		<category domain="http://resources.bnet.com/topic/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
		<category domain="http://resources.bnet.com/topic/marketing+research.html"><![CDATA[Marketing Research]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
	</item>
	<item>
		<title><![CDATA[Goal Setting With Six Sigma Mean Shift Determination]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=276484]]></link>
		<description><![CDATA[A comprehensive approach to quality goal setting is presented that is consistent with Motorola's six-sigma metric development. In particular, process mean shifts are determined and incorporated into the goal setting process. Methodology includes basic probability theory, statistical control charts, and capability indices. Data for an aircraft part consisting of hundreds...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 19 Nov 2004 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/goal-setting.html"><![CDATA[Goal-setting]]></category>
		<category domain="http://resources.bnet.com/topic/emerald.html"><![CDATA[Emerald]]></category>
		<category domain="http://resources.bnet.com/topic/six+sigma.html"><![CDATA[Six Sigma]]></category>
		<category domain="http://resources.bnet.com/topic/tqm%252fsix+sigma%252fiso+9000.html"><![CDATA[Tqm/Six Sigma/ISO 9000]]></category>
		<category domain="http://resources.bnet.com/topic/operational+planning.html"><![CDATA[Operational Planning]]></category>
		<category domain="http://resources.bnet.com/topic/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
	</item>
	<item>
		<title><![CDATA[How DuPont Used Insights From Needs-Based Research to Redefine Brand, Business]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=156098]]></link>
		<description><![CDATA[This article provides an insight into how DuPont Performance Coatings DPC, a leading supplier of paint systems to the global automotive industry, used customer insights to reposition its brand. DPC undertook an extensive and rigorous analysis of its markets, brands and most importantly, its customer and the benefits they seek...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 08 Nov 2004 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/insight.html"><![CDATA[Insight]]></category>
		<category domain="http://resources.bnet.com/topic/brand.html"><![CDATA[Brand]]></category>
		<category domain="http://resources.bnet.com/topic/dupont+co..html"><![CDATA[DuPont Co.]]></category>
		<category domain="http://resources.bnet.com/topic/emerald.html"><![CDATA[Emerald]]></category>
		<category domain="http://resources.bnet.com/topic/branding.html"><![CDATA[Branding]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
	</item>
	<item>
		<title><![CDATA[Success Factors for Implementation of the Balanced Scorecard in a NHS Multi-Agency Setting]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=138480]]></link>
		<description><![CDATA[Even though the balanced scorecard BSC has become a highly popular performance management tool, usage in local public sector National Health Service NHS organizations is still rare. This paper conditionally outlines some grounds in supporting such usage. In particular underlying conceptual concerns with the BSC system and its implementation pitfalls...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jul 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/emerald.html"><![CDATA[Emerald]]></category>
		<category domain="http://resources.bnet.com/topic/balanced+scorecard.html"><![CDATA[Balanced Scorecard]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/marketing+research.html"><![CDATA[Marketing Research]]></category>
	</item>
	<item>
		<title><![CDATA[ERP Systems and the University as a "Unique" Organisation]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=272090]]></link>
		<description><![CDATA[Enterprise Resource Planning ERP systems are widely used by large corporations around the world. Recently, universities have turned to ERP as a means of replacing existing management and administration computer systems. This paper provides analysis of the rollout of an ERP system in one particular institution in the UK, the...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sun, 14 Mar 2004 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/university.html"><![CDATA[University]]></category>
		<category domain="http://resources.bnet.com/topic/erp+system.html"><![CDATA[ERP System]]></category>
		<category domain="http://resources.bnet.com/topic/erp.html"><![CDATA[ERP]]></category>
		<category domain="http://resources.bnet.com/topic/emerald.html"><![CDATA[Emerald]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+resource+planning+system.html"><![CDATA[Enterprise Resource Planning System]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+resource+planning+%2528erp%2529.html"><![CDATA[Enterprise Resource Planning (ERP)]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[Handbook Of Business Strategy: Why "Sales Force Effectiveness" Isn't]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=167932]]></link>
		<description><![CDATA[Contrary to popular wisdom, the core elements of today's sales effectiveness initiatives - changes to a sales organization's technology infrastructure, compensation system and organizational structure - are not the first things companies that want to boost their revenues should be considering, by aligning their sales activities with the specific customer...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 29 Jan 2004 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/sales+force.html"><![CDATA[Sales Force]]></category>
		<category domain="http://resources.bnet.com/topic/business+strategy.html"><![CDATA[Business Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/emerald.html"><![CDATA[Emerald]]></category>
		<category domain="http://resources.bnet.com/topic/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[Sales]]></category>
	</item>
	<item>
		<title><![CDATA[Infusing Business and Brand Strategies Into Account Planning]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=131856]]></link>
		<description><![CDATA[Account planning has established itself as a core competency of many top advertising agencies. The role of account planner is a result of advertising agencies' recognition that effective advertising demands the influence of consumer insights, competitive intelligence, and trends analysis. Yet, as necessary as the account planner's strategic input is...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 01 Dec 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/brand+strategy.html"><![CDATA[Brand Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/advertising+agency.html"><![CDATA[Advertising Agency]]></category>
		<category domain="http://resources.bnet.com/topic/advertisement.html"><![CDATA[Advertisement]]></category>
		<category domain="http://resources.bnet.com/topic/brand.html"><![CDATA[Brand]]></category>
		<category domain="http://resources.bnet.com/topic/emerald.html"><![CDATA[Emerald]]></category>
		<category domain="http://resources.bnet.com/topic/branding.html"><![CDATA[Branding]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
	</item>
	<item>
		<title><![CDATA[Emotional Intelligence: A Key Ability to Succeed in the Matrix Organization]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=167856]]></link>
		<description><![CDATA[Organizations continue to employ the matrix organizational form as it enables companies to use human resources flexibly, produce innovative solutions to complex problems in unstable environments, increase information flow through the use of lateral communication channels, and leverage economies of scale while remaining small and task oriented. This paper identifies...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Oct 2003 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/employee.html"><![CDATA[Employee]]></category>
		<category domain="http://resources.bnet.com/topic/matrix.html"><![CDATA[Matrix]]></category>
		<category domain="http://resources.bnet.com/topic/emerald.html"><![CDATA[Emerald]]></category>
		<category domain="http://resources.bnet.com/topic/emotional+intelligence.html"><![CDATA[Emotional Intelligence]]></category>
		<category domain="http://resources.bnet.com/topic/leadership.html"><![CDATA[Leadership]]></category>
		<category domain="http://resources.bnet.com/topic/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[TQM: Why It Will Again Become a Top Management Issue]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=134559]]></link>
		<description><![CDATA[Total quality management TQM, as a fad, has had a long life. The Japanese of course were moving in the quality direction soon after the Second World War and the hype first reached the USA by the mid 1980s with the installation of the Baldrige award in 1987. This paper...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 01 Sep 2003 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/total+quality+management.html"><![CDATA[Total Quality Management]]></category>
		<category domain="http://resources.bnet.com/topic/emerald.html"><![CDATA[Emerald]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/tqm%252fsix+sigma%252fiso+9000.html"><![CDATA[Tqm/Six Sigma/ISO 9000]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
	</item>
	<item>
		<title><![CDATA[Corporate Identity, Corporate Branding And Corporate Marketing]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=135686]]></link>
		<description><![CDATA[In addition to articulating the understanding of the attributes regarding a business identity (the umbrella label used to cover corporate identity, organizational identification and visual identity) the article outlines the characteristics of corporate marketing and introduces a new corporate marketing mix based on the mnemonic "HEADS". In addition, the paper...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 01 Aug 2003 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/brand.html"><![CDATA[Brand]]></category>
		<category domain="http://resources.bnet.com/topic/identity.html"><![CDATA[Identity]]></category>
		<category domain="http://resources.bnet.com/topic/emerald.html"><![CDATA[Emerald]]></category>
		<category domain="http://resources.bnet.com/topic/branding.html"><![CDATA[Branding]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
	</item>
	<item>
		<title><![CDATA[Roles of Knowledge Management in Online Procurement Systems]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=134242]]></link>
		<description><![CDATA[The implementation of an online procurement system has never been easy due to the barriers created by the different hardware/ software, diverse corporate culture and varying users' skills of interacting with IS/IT. Recent development in knowledge management technology may help alleviate the problems associated with the implementation of an online...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 16 Apr 2003 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/knowledge.html"><![CDATA[Knowledge]]></category>
		<category domain="http://resources.bnet.com/topic/procurement.html"><![CDATA[Procurement]]></category>
		<category domain="http://resources.bnet.com/topic/emerald.html"><![CDATA[Emerald]]></category>
		<category domain="http://resources.bnet.com/topic/procurement+system.html"><![CDATA[Procurement System]]></category>
		<category domain="http://resources.bnet.com/topic/knowledge+management.html"><![CDATA[Knowledge Management]]></category>
		<category domain="http://resources.bnet.com/topic/purchasing+%2526+procurement.html"><![CDATA[Purchasing & Procurement]]></category>
		<category domain="http://resources.bnet.com/topic/business+intelligence.html"><![CDATA[Business Intelligence]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Manufacturer Channel Management Behavior and Retailers' Performance: An Empirical Investigation of Automotive Channel]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=242846]]></link>
		<description><![CDATA[Retailers work directly with consumers. As a consequence, knowing what customers want and need and serving them appropriately are prerequisites for their success. A retailer's attention to the market will have a direct effect on how well it serves their customers and its overall business performance. A performance-oriented supplier requires...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 14 Apr 2003 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/performance.html"><![CDATA[Performance]]></category>
		<category domain="http://resources.bnet.com/topic/channel+management.html"><![CDATA[Channel Management]]></category>
		<category domain="http://resources.bnet.com/topic/retail+company.html"><![CDATA[Retail Company]]></category>
		<category domain="http://resources.bnet.com/topic/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://resources.bnet.com/topic/emerald.html"><![CDATA[Emerald]]></category>
		<category domain="http://resources.bnet.com/topic/retail.html"><![CDATA[Retail]]></category>
	</item>
	<item>
		<title><![CDATA[Requests for Information From a Film Archive: A Case Study of Multimedia Retrieval]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=118443]]></link>
		<description><![CDATA[This white paper reveals about the Multimedia retrieval, which is a complex and to some extent still unexplored area. Based on a full year of e-mail requests addressed to a large film archive this study analyses what types of information needs real users have and how these needs are expressed....]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 17 Feb 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/multimedia.html"><![CDATA[Multimedia]]></category>
		<category domain="http://resources.bnet.com/topic/emerald.html"><![CDATA[Emerald]]></category>
		<category domain="http://resources.bnet.com/topic/e-mail.html"><![CDATA[E-mail]]></category>
		<category domain="http://resources.bnet.com/topic/online+communications.html"><![CDATA[Online Communications]]></category>
	</item>
	<item>
		<title><![CDATA[The Right Stuff: Understanding Cultural Differences in Leadership Performance]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=133417]]></link>
		<description><![CDATA[A study was conducted that examined which managerial skill dimensions were critical for effective leadership for managers in the USA and seven European countries. The results suggested more similarities than differences across countries. Specifically, a core group of two skill dimensions emerged as critical for effective leadership across countries and...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sat, 01 Feb 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/leadership.html"><![CDATA[Leadership]]></category>
		<category domain="http://resources.bnet.com/topic/effective+leadership.html"><![CDATA[Effective Leadership]]></category>
		<category domain="http://resources.bnet.com/topic/emerald.html"><![CDATA[Emerald]]></category>
		<category domain="http://resources.bnet.com/topic/skill+dimension.html"><![CDATA[Skill Dimension]]></category>
	</item>
	<item>
		<title><![CDATA[An Investigation Into Whether  Complaining Can Cause Increased Consumer Satisfaction]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=60523]]></link>
		<description><![CDATA[Marketers agree that consumer complaints are useful sources of information that help marketers identify sources of dissatisfaction, and therefore should be encouraged. However, does complaining have a more direct beneficial effect? Can consumer complaining by itself cause increased satisfaction by allowing dissatisfied consumers a chance to vent their anger and...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Jan 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/consumer.html"><![CDATA[Consumer]]></category>
		<category domain="http://resources.bnet.com/topic/satisfaction.html"><![CDATA[Satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/emerald.html"><![CDATA[Emerald]]></category>
		<category domain="http://resources.bnet.com/topic/product+evaluation.html"><![CDATA[Product Evaluation]]></category>
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