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236 Resources for

emotional intelligence

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BNET Business Dictionary

Emotional Intelligence: the ability to perceive and understand personal feelings and those of others. Emotional intelligence means recognizing emotions and acting on them in a reflective and rational manner. It involves self-awareness,...; Emotional Intelligence definition on BNET »

BNET Resources

Ten Steps to Being a Great Manager: Top ten lists on blogs often represent cynical efforts to get more traffic. They may make a few good points, but mostly spout pablum.Â But there are good ones. The newspaper management guru Jill Geisler has assembled a list of Ten Things Great Bosses Know that draw from columns she's...; Tags: Blog, Point, Blogging, Leadership, Emotional Intelligence, Internet, Management, Tools & Techniques, Michael Fitzgerald; Blog posts 2008-08-05
Are You a Top Salesperson?: Think you have what it takes to be a top salesperson?Â According to Ron Willingham, author of Integrity Selling for the 21st Century, top salespeople, regardless of industry, share the four specific characteristics: Complete goal clarity. Top salespeople have clear, specific, written-down statements...; Tags: Salesperson, Salespeople, Sales Strategy, Emotional Intelligence, Sales Force Management, Leadership, Sales, Tools & Techniques, Management, Geoffrey James; Blog posts 2008-04-16
The Young and the Clueless: The Idea in Brief Hell-bent on sabotaging your company? Then promote your brightest young professionals into your most demanding roles--especially when they threaten to leave unless you fast-track them. Nonsense, you say? Hardly. Promoting talented young...; Tags: In Brief, Harvard Business Review, Sharon Ting, Kathy E. Kram, Kerry A. Bunker, Entrepreneurship, Management, Manager, Manzoni, Emotional Intelligence, Leadership, Tools & Techniques; Articles 2008-03-10
Understanding People People: The Idea in Brief Looking for fresh ways to motivate your employees? Give them work that allows them to use their varied interpersonal talents. But first recognize that people skills are more nuanced than many...; Tags: James Waldroop, Timothy Butler, Communication, Harvard Business Review, In Brief, Leadership, Recruitment & Selection, Tools & Techniques, Management, Human Resources, Workforce Management, Job, Skill, Emotional Intelligence, People Skills; Articles 2008-03-10
Hot-Button Topics for Managers in 2007: Much of success in business comes from listening to your customers, and the same is true for those of us writing for a management audience. Your insights shape the conversation, inspiring us all to question what defines strong leadership, what motivates employees to go the extra mile, and what propels...; Tags: Management, Strategy, Lori Deschene, Tools & Techniques, Construction, Globalization, Leadership, Emotional Intelligence, Customer, Sustainability; Blog posts 2007-12-18

Which Emotional Skills Help You Sell?: On Friday, I surfaced the concept of EQ aka Emotional Quotient or Emotional Intelligence, and cited Rob Scher, president of the Scher Group, who's a big proponent of increasing the EQ of sales folk in order to improve productivity. According to Scher, EQ consists of sliding scales...; Tags: Geoffrey James, Sales Force Management, Emotional Intelligence, Sales, Tools & Techniques, Management, Sales Strategy, Ability; Blog posts 2007-12-17
Do You Have Emotional Intelligence?: Do You Have Emotional Intelligence?It's all a combinationI belive similar to IQ, that EQ had a genetic component to it. Environment plays a large role in everything we learn and do, so that is something scientists often overlook. A recent test in Tuscula, Alabama showed that EQ and...; Tags: emotional intelligence, environment; Discussion threads 2007-12-17
Do You Have Emotional Intelligence?: The discussion earlier this week over the issue "Are Sales Stars Made or Born?" really piqued my interest. Just about everyone who commented believed that innate personality traits played a role, but that skills training was just as important, if not more important. To be fair, that's exactly...; Tags: Management, Sales, Sales Force Management, Emotional Intelligence, Tools & Techniques, Sales Strategy, IQ, EQ, Asher, Personality Trait, Geoffrey James; Blog posts 2007-12-14
Understanding and Developing Emotional Intelligence: Although Daniel Goleman popularized the concept of Emotional Intelligence EI with the publication of his book in 1995, its origins can be traced to two researchers: John D. Mayer of the Department of Psychology at the University of New Hampshire and Peter Salovey, of the Department of Psychology at Yale...; Tags: Emotion, Emotional Intelligence, Leadership, Tools & Techniques, Management, BNET Editorial; Articles 2007-11-14
Harvard Business School Publishing eLearning Ships The Essential Leader - Leading Teams with Emotional Intelligence: BOSTON -- Online Leadership Program Helps Managers Optimize Team Productivity by Enhancing Emotional Leadership; Tags: e-learning, emotional intelligence, Harvard Business School, leader, team; Research articles 2005-05-09
Trustworthy Leaders : Getting What You Give: This article focuses on value based leadership. It defines few points like : Faith is the ability to push the envelope? Courage to overcome the fear? Confidence is the ability to handle the unknown? Trust in co-worker? Leaders who want high performance organizations need employees willing to take the risks...; Tags: Employee, Leader, Courage, Leadership, Emotional Intelligence, Management, Tools & Techniques; White papers 2003-01-01
Getting the Message : What You Heard Is Not What I Said: How many times has someone failed to meet ones expectations? How many times has ones own performance suffered because he/she was unclear about what a client or superior was expecting? Any time we speak or listen, we do so through a series of perceptual filters. These filters...; Tags: Communication, Emotional Intelligence, Leadership, Tools & Techniques, Management; White papers 2003-01-01
Best of HBR on Leadership: Emotionally Intelligent Leadership: This HBR OnPoint collection shows you how to drive the emotions and performance of the organization in the right direction. The question it tries to address is what distinguishes the great leaders from the merely good? Toughness and determination? Vision? Industry? Exceptional leaders may indeed have such traits. But additional...; Tags: Leader, Harvard Business Review, EI, Leadership, Emotional Intelligence, Management, Tools & Techniques; White papers 2001-12-01
Training Emotional Intelligence For Conflict Resolution Practitioners: Emotional Intelligence EI is the mental ability that provides emotional sensitivity to an individual. EI plays a vital role in conflict resolution. It enables individuals to perceive rational behind any idea or perspective and, thereby, helps in resolving conflicts. The paper emphasizes on orienting the conflict resolution practitioners in the...; Tags: Conflict Resolution, Training, Resourceful Internet Solutions, Communication Skills, Emotional Intelligence, Leadership, Career, Tools & Techniques, Management; White papers 2002-07-01
Are You The Strong, Sensitive Type?: From the executive summary: ‘The term ‘Emotional Intelligence' EI refers to a person's ability to take control of situations by tuning into and managing one's own and others' emotions. Leaders use EI to mitigate the emotional personal problems and organizational changes like layoffs and mergers. It also decreases the employee...; Tags: International Data Group, Emotional Intelligence, Leadership, Mergers & Acquisitions, Workforce Management, Tools & Techniques, Management, Investment, Finance, Human Resources; White papers 2003-03-01
Developing Emotional Intelligence: From the executive summary: ‘Beyond the benefit of understanding oneself, the appeal of the concept of emotional intelligence is the hope for development. Many researchers of this concept contend that a person can develop the characteristics that constitute emotional intelligence. However, few have taken the time to rigorously evaluate change...; Tags: Emotional Intelligence, Leadership, Tools & Techniques, Management; White papers 2000-08-09
Do Programs Designed To Increase Emotional Intelligence At Workâ��Work?: From the executive summary: ‘The recent and widespread interest in the importance of emotional intelligence EI at work has led to the development of programs that are designed to educate people about the relevance of emotional intelligence in the workplace. These programs also assess individuals' relative strengths and weaknesses, and...; Tags: Emotional Intelligence, Leadership, Tools & Techniques, Management; White papers 2003-01-01
It's Lonely At The Top: Executives' Emotional Intelligence Self [MIS] Perceptions: From the executive summary: ‘The recent and widespread interest in the importance of Emotional Intelligence EI at work has led to the development of multi-rater or 360-degree survey instruments that are designed to measure EI at the workplace. These measures are thought to be useful to individuals because they provide...; Tags: Hay Group, MIS, Emotional Intelligence, Leadership, Tools & Techniques, Management; White papers 2003-01-01
Emotional Intelligence And Job Function: Emotional Intelligence EI refers to the emotional skills possessed by an individual through which the individual manages his/her emotional learning skills. EI has assumed significance in today's dynamic and perennially changing business world. Individuals belonging to different job areas require different EI skills. This is because different job situations throw...; Tags: Job, TalentSmart, Emotional Intelligence, Leadership, Recruitment & Selection, Tools & Techniques, Management, Human Resources, Workforce Management; White papers 2003-01-01
The Economic Value Of Emotional Intelligence Competencies And EIC-Based HR Programs: From the executive summary: ‘Acceptance of Emotional Intelligence Competency EIC concepts and programs by academics, professionals, and organizations will ultimately depend on their demonstrated validity and utility. The paper reviews the rationale and methods for evaluating EIC-based human resource programs in monetary terms, and it presents preliminary analytic estimates of...; Tags: Human Resources, John Wiley & Sons Inc., Emotional Intelligence, Leadership, Economic Value-Added Analysis, Tools & Techniques, Management, Finance, Managerial Accounting; White papers 2003-01-01