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236 Resources for

emotional intelligence

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BNET Business Dictionary

Emotional Intelligence
the ability to perceive and understand personal feelings and those of others. Emotional intelligence means recognizing emotions and acting on them in a reflective and rational manner. It involves self-awareness,...
Emotional Intelligence definition on BNET »

BNET Resources

Ten Steps to Being a Great Manager
Top ten lists on blogs often represent cynical efforts to get more traffic. They may make a few good points, but mostly spout pablum.  But there are good ones. The newspaper management guru Jill Geisler has assembled a list of Ten Things Great Bosses Know that draw from columns she's...
Tags: Blog, Point, Blogging, Leadership, Emotional Intelligence, Internet, Management, Tools & Techniques, Michael Fitzgerald
Blog posts 2008-08-05
Are You a Top Salesperson?
Think you have what it takes to be a top salesperson?  According to Ron Willingham, author of Integrity Selling for the 21st Century, top salespeople, regardless of industry, share the four specific characteristics: Complete goal clarity. Top salespeople have clear, specific, written-down statements...
Tags: Salesperson, Salespeople, Sales Strategy, Emotional Intelligence, Sales Force Management, Leadership, Sales, Tools & Techniques, Management, Geoffrey James
Blog posts 2008-04-16
The Young and the Clueless
The Idea in Brief Hell-bent on sabotaging your company? Then promote your brightest young professionals into your most demanding roles--especially when they threaten to leave unless you fast-track them. Nonsense, you say? Hardly. Promoting talented young...
Tags: In Brief, Harvard Business Review, Sharon Ting, Kathy E. Kram, Kerry A. Bunker, Entrepreneurship, Management, Manager, Manzoni, Emotional Intelligence, Leadership, Tools & Techniques
Articles 2008-03-10
Understanding People People
The Idea in Brief Looking for fresh ways to motivate your employees? Give them work that allows them to use their varied interpersonal talents. But first recognize that people skills are more nuanced than many...
Tags: James Waldroop, Timothy Butler, Communication, Harvard Business Review, In Brief, Leadership, Recruitment & Selection, Tools & Techniques, Management, Human Resources, Workforce Management, Job, Skill, Emotional Intelligence, People Skills
Articles 2008-03-10
Hot-Button Topics for Managers in 2007
Much of success in business comes from listening to your customers, and the same is true for those of us writing for a management audience. Your insights shape the conversation, inspiring us all to question what defines strong leadership, what motivates employees to go the extra mile, and what propels...
Tags: Management, Strategy, Lori Deschene, Tools & Techniques, Construction, Globalization, Leadership, Emotional Intelligence, Customer, Sustainability
Blog posts 2007-12-18
Which Emotional Skills Help You Sell?
On Friday, I surfaced the concept of EQ aka Emotional Quotient or Emotional Intelligence, and cited Rob Scher, president of the Scher Group, who's a big proponent of increasing the EQ of sales folk in order to improve productivity. According to Scher, EQ consists of sliding scales...
Tags: Geoffrey James, Sales Force Management, Emotional Intelligence, Sales, Tools & Techniques, Management, Sales Strategy, Ability
Blog posts 2007-12-17
Do You Have Emotional Intelligence?
Do You Have Emotional Intelligence?It's all a combinationI belive similar to IQ, that EQ had a genetic component to it. Environment plays a large role in everything we learn and do, so that is something scientists often overlook. A recent test in Tuscula, Alabama showed that EQ and...
Tags: emotional intelligence, environment
Discussion threads 2007-12-17
Do You Have Emotional Intelligence?
The discussion earlier this week over the issue "Are Sales Stars Made or Born?" really piqued my interest. Just about everyone who commented believed that innate personality traits played a role, but that skills training was just as important, if not more important. To be fair, that's exactly...
Tags: Management, Sales, Sales Force Management, Emotional Intelligence, Tools & Techniques, Sales Strategy, IQ, EQ, Asher, Personality Trait, Geoffrey James
Blog posts 2007-12-14
Understanding and Developing Emotional Intelligence
Although Daniel Goleman popularized the concept of Emotional Intelligence EI with the publication of his book in 1995, its origins can be traced to two researchers: John D. Mayer of the Department of Psychology at the University of New Hampshire and Peter Salovey, of the Department of Psychology at Yale...
Tags: Emotion, Emotional Intelligence, Leadership, Tools & Techniques, Management, BNET Editorial
Articles 2007-11-14
Harvard Business School Publishing eLearning Ships The Essential Leader - Leading Teams with Emotional Intelligence
BOSTON -- Online Leadership Program Helps Managers Optimize Team Productivity by Enhancing Emotional Leadership
Tags: e-learning, emotional intelligence, Harvard Business School, leader, team
Research articles 2005-05-09
The Role Of Emotional Intelligence (EI)
What is Emotional Intelligence? There has been much debate in recent years as to whether or not emotional intelligence is an appropriate tool to measure leadership potential. There has even been debate with opposing views as to whether the subject of emotional intelligence is valid at all! Before such a...
Tags: Emotional Intelligence, Leadership, Tools & Techniques, Management
White papers 2005-03-03
Emotional WHAT?: Definitions And History Of Emotional Intelligence
Is it really intelligence? How do we know, and what is intelligence anyway? Touted as the key to educational and corporate success, is EQ really just another "Flavor of the month"? There are half a million web pages on "Emotional intelligence," and everyone wants to claim the "Right" definition -...
Tags: Definition, Emotional Intelligence, Leadership, Tools & Techniques, Management
White papers 2008-01-01
Emotional Intelligence, Personality And Sales Performance
In this paper, salespersons in a telecommunications company were tested for perceived risk, Emotional Intelligence EI, a number of additional dimensions of work motivation and personality, and performance. It was found that EI was related as expected to other variables, most notably to life/work balance positively, to positive affective tone...
Tags: Performance, Sales Performance, Sales, Stockholm School Of Economic, Emotional Intelligence, Leadership, Tools & Techniques, Management
White papers 2003-05-01
The Value Of Emotional Intelligence In IT
To some degree, Emotional Intelligence EI is something we all possess. We've all survived in our home and work lives using these skills to the best of our ability. The good news is that EI training can "Re-teach" the emotional centers of our brain to be less on edge, less...
Tags: Information Technology, PeopleNRG, Emotional Intelligence, Leadership, Tools & Techniques, Management
White papers 2008-04-09
Influence Of Emotional Intelligence (EI) On The Performance Of Organisations
This paper discusses the use of Emotional Intelligence EI as a tool for people in organisations and examines whether EI can increase commitment at the workplace and hence lead to a competitive advantage. It discusses the various aspects and applications of EI, in particular its influence on commitment, competitive advantage...
Tags: Performance, Emotional Intelligence, Leadership, Tools & Techniques, Management
White papers 2007-04-23
Human Abilities: Emotional Intelligence
Emotional Intelligence EI involves the ability to carry out accurate reasoning about emotions and the ability to use emotions and emotional knowledge to enhance thought. This paper discusses the origins of the EI concept, define EI, and describe the scope of the field today. It reviews three approaches taken to...
Tags: Annual Reviews, Emotional Intelligence, Leadership, Tools & Techniques, Management
White papers 2008-01-07
Emotional Intelligence: A Literature Review
Emotional intelligence EI is not a single construct, but rather several constructs that measure different individual traits or abilities. As research on EI has progressed, many researchers have identified two distinct models of EI: ability EI and trait EI. This distinction is important to the discussion of EI because trait...
Tags: Trait, Emotional Intelligence, Leadership, Tools & Techniques, Management
White papers 2007-07-15
The Relationship Between Emotional Intelligence And Work Attitudes, Behavior And Outcomes: An Examination Among Senior Managers
The literature suggests that managerial skills in general and emotional intelligence in particular, play a significant role in the success of senior managers in the workplace. This argument, despite its popularity, remains elusive. This can be attributed to the fact that although a few studies have provided evidence to support...
Tags: Senior Manager, Emotional Intelligence, Leadership, Tools & Techniques, Management
White papers 2003-12-08
Emotional Intelligence, Innovation And Creativity
For many people, the concept of emotional expression was - and remains - a sign of weakness. Emotions were something to be kept at home, locked away from the rigors and strictures of the workplace where your employer was engaging you for your skills and capacity for hard work, not...
Tags: Innovation, Emotion, Emotional Intelligence, Leadership, Recruitment & Selection, Strategy, Tools & Techniques, Management, Human Resources, Workforce Management
White papers 2005-11-23
Are You An Emotionally Intelligent Leader?
Business analysts use predictive success measures lead indicators to anticipate future results. Similarly in the field of preventative health or wellness, there is a growing trend to preventative treatments. There is a growing body of research suggesting that the alignment of personal values and company values is central to performance....
Tags: Leader, CEO, Emotional Intelligence, Leadership, Performance Management, Vertical Industries, Benefits, Tools & Techniques, Management, Human Resources, Workforce Management, Enterprise Software, Software
White papers 2007-09-27
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