Resources

10 Resources for

employee satisfaction

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Putting the Service-Profit Chain to Work: What drives growth and profitability in a service business? Highly satisfied customers. And to keep those customers profitable, you need to manage all the aspects of your operation that affect customer satisfaction--what the authors call the...; Tags: Thomas O. Jones, Human Resources, Payroll Solutions, Marketing, Workforce Management, Recruitment & Selection, Product Marketing, Customer Loyalty, Reichheld, Service Quality, Employee Satisfaction, Customer, James L. Heskett, Jr., Gary W. Loveman, In Brief, Leonard A. Schlesinger, W. Earl Sasser, Harvard Business Review; Articles 2008-07-18
Benefit Satisfaction Lags For Health Plans.(Watson Wyatt Worldwide survey)(Brief Article)(Statistical Data Included): Just 12 percent of employee benefit managers responding to a recent survey by Watson Wyatt Worldwide say their organizations get excellent results from their health plans in terms of employee satisfaction. Only 13 percent got excellent outcomes in te Just 12 percent of employee benefit managers...; Tags: benefit, employee satisfaction, health care, survey, Watson Wyatt Worldwide; Research articles 2000-07-31
Quality in 3D: EVA, CVA, and employees. (economic value-added, customer value-added) (From FEI): The quality program driving AT&T in the 1990s focuses on economic value-added EVA, customer value-added CVA and employee satisfaction. EVA is used by the firm not only as a measure of shareholder value, but also as a measure of major business deciThe quality program driving AT&T in the 1990s focuses...; Tags: 3D, AT&T Corp., employee satisfaction; Research articles 1993-07-01
Home Depot: Back to Basics: Home Depot got rid of underperforming assets and redirected resources into what had long been neglected — its customers. The Move: Home Depot got rid of underperforming assets and redirected resources into what had long been neglected — ...; Tags: Home Depot Inc., Sales Strategy, Sales Force Management, Sales, The Home Depot, Lowe’s, Customers, Employee Satisfaction, Retail, Lindsay Blakely; Articles 2008-12-01
Improving Employee Satisfaction Can Help To Drive Revenue Growth: Employee satisfaction is essential to any effective employee retention strategy - any good HR manager knows that. However few managers think of the impact that employee satisfaction has on their customers and ultimately company profits. One can assume that happier, more productive employees will make more sales, treat customers better,...; Tags: Revenue, Employee Satisfaction, Sales Strategy, Operational Accounting, Sales Force Management, Strategy, Sales, Finance, Management; White papers 2009-01-01

Employee Motivation Surveys: What kinds of companies use employee motivation surveys? Companies that value their employees. These surveys are useful in tracking a number of key employee areas such as employee satisfaction, changes in this satisfaction, and employee retention. Using employee motivation surveys to monitor employee satisfaction involves simply asking employees how happy...; Tags: Employee Motivation, Employee Satisfaction, Employee-Motivation-About.info; White papers 2009-01-01
Accenture Helps Harley-Davidson Create a More Strategic HR Function: Harley-Davidson is the manufacturer of high-end motorcycles. Having recently celebrated its 100th anniversary as a company, Harley has enjoyed well-earned success in the marketplace. The company was facing a number of HR challenges in implementing more aggressive strategies. Employee satisfaction is great, as long as the workforce is also engaged...; Tags: Human Resources, Harley-Davidson Inc., Accenture Ltd., HR Function, Employee Satisfaction; Case studies 2005-06-06
Self-Service: The ROI for Employees & Executives: In order to increase employee satisfaction and motivate employee productivity, the human resources department has to set achievable and measurable goals. These goals should include employee satisfaction, performance, and achievement as its goals. Ideally, HR should be viewed as a profit center, whose product is employee performance and achievement, using...; Tags: Human Resources, ROI, Employee Satisfaction; White papers 2002-08-09
How To Retain High-Performance Employees: From the executive summary: ‘Keeping high-performing employees has become top priority for today's organizations. A two-year study by the authors reveals that managers, supervisors, and team leaders play the greatest role in employee satisfaction or dissatisfaction. Today's employees want challenging and meaningful work, opportunities to learn and grow, the sense...; Tags: Supervisor, High-performance, Employee Satisfaction, John Wiley & Sons Inc., Workforce Management, Leadership, Human Resources, Management; White papers 2003-01-01
Measuring Success In Small Business and Entrepreneurship: The most common method people use to measure business success is financial worth. The more the entrepreneur and business are worth, the more successful the entrepreneur is considered to be. The extreme of this would be the valuation of an entrepreneur's publicly traded company. The entrepreneur's company's market value is...; Tags: Financial, Entrepreneur, Employee Satisfaction, Small Business, Entrepreneurship, Financial Accounting, Management, Finance; White papers 2003-01-01

Additional Resources

Linking Customer and Employee Satisfaction to the Bottom Line: Linking Customer and Employee Satisfaction to the Bottom Line Derek R. Allen and Morris Wilburn, ASQ Quality Press, 600 N. Plankinton Ave., Milwaukee, WI 53203, 2002, 238 pp., $40 member, $50 list book, Linking Customer and Employee Satisfaction to the Bottom Line tells the reader how to apply numerical analysis...; Tags: American Society For Quality, Milwaukee; Research articles 2003-02-01
Norman Regional becomes model for employee satisfaction: Six years ago, employee satisfaction at Norman Regional was in poor health. The hospital participated in a national survey of health care providers conducted by Press Ganey Associates Inc. and received the survey results in early 2001. When Norman Regional ranked in the 14th percentile nationwide...; Tags: Norman Regional; Research articles 2006-08-21
How do you keep IT employees? Unisys CIO John Carrow answers in special telecast on PBS The Business and Technology Network; Popular conceptions aside, employee satisfaction hinges on much more than money.: M2 PRESSWIRE-26 September 2000-UNISYS: How do you keep IT employees? Unisys CIO John Carrow answers in special telecast on PBS The Business and Technology Network; Popular conceptions aside, employee satisfaction hinges on much more than money C1994-2000 M2 COMMUNICATIONS LTD ...; Tags: network, PBS, Strategy, Unisys Corp.; Research articles 2000-09-26
Through a New Staffing Strategy and ClairVia Staffing System, Beaufort Memorial Hospital Improves Nurse Utilization, Reduces Open Shifts and Boosts Employee Satisfaction: NEW ORLEANS -- Through a new staffing strategy and the advanced automation of its ClairVia[TM] staffing software, Beaufort Memorial Hospital has gained more effective, centralized control over its nursing resources, reduced open shifts and improved employee satisfaction. Beaufort Memorial, a non-profit, 197-bed community hospital with approximately 1,200 staff members,...; Tags: Beaufort Memorial Hospital; Research articles 2007-02-27
Employer Perceptions about Job Satisfaction Factors Do Not Match Employee Reality; Salary.com Survey Reveals Disconnects Between Employers' Perceptions of Employee Job Satisfaction Factors and Why Employees Stay or Leave a Job: NEEDHAM, Mass. -- Salary.com, the compensation solutions experts, today released results from the 2005/2006 Employee Satisfaction and Retention Survey. The survey revealed surprising disparities between what employees value and what human resource HR professionals perceive to be important to overall employee job satisfaction and willingness to stay in or leave...; Tags: job, Salary.com, survey; Research articles 2006-01-30
Workbrain Introduces Roadmap for Effective Employee Relationship Management: Business/Technology Editors BURLINGTON, Mass.--BUSINESS WIRE--June 18, 2001 Company Defines Path to Improved Employee Satisfaction and Productivity, Reduced Costs, and Focus on Value-Added Activities As a leader in defining the Employee Relationship Management ERM market, Workbrain today introduced an ERM roadmap that helps companies reduce costs, effectively...; Tags: Workbrain Corp.; Research articles 2001-06-18
Satisfaction And Retention Survey Shows Symptoms, But Not Causes: There is no doubt. There is a serious disconnect between the boss and employee in the modern work environment. The obvious result is reduced employee satisfaction and high employee turnover. Every organization has its own unique culture consisting of its values, norms, communications styles, and numerous other components. It is...; Tags: Culture, Survey, Team Management, Marketing Research, Management, Marketing; White papers 2009-01-01
Employee satisfaction is key to success for Alegent health.(Worth Reading): Alegent Health, Omaha, Neb., has discovered the importance of employee relations as an influence on customer satisfaction. The nine-hospital system has executed an employee communication program that works top-down, bottom-up and in every other possible direction. In the cover story of Healthcare Advertising Review,...; Tags: Alegent Health; Research articles 2003-10-01
Linking employee benefits to talent management: Most companies treat benefits as a cost of doing business. They should see them instead as a competitive weapon. As the bill for US health care mounts, companies struggle to reconcile their need to offset the rising cost of employee benefits with the desire to...; Tags: Talent, Employee, Employee Benefit, Health Care, Talent Management, Benefits, Human Resources, Carl Harris, McKinsey; Articles 2008-10-23
Unlocking the Value of Your Customer Satisfaction Surveys: In contemporary times business environment companies cannot afford to lose a single profitable customer. By effectively leveraging results from a customer satisfaction survey an organization can respond to their customer's needs in ways that increase revenue as well as improve customer and employee, satisfaction and loyalty. Many companies perform customer...; Tags: Customer Satisfaction, CRM, CRM Today, Product Marketing, Marketing; White papers