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employee satisfaction (9 results)
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- Putting the Service-Profit Chain to Work
- What drives growth and profitability in a service business? Highly satisfied customers. And to keep those customers profitable, you need to manage all the aspects of your operation that affect customer satisfaction--what the authors call the...
- Articles 2008-07-18
- Benefit Satisfaction Lags For Health Plans.(Watson Wyatt Worldwide survey)(Brief Article)(Statistical Data Included)
- Just 12 percent of employee benefit managers responding to a recent survey by Watson Wyatt Worldwide say their organizations get excellent results from their health plans in terms of employee satisfaction. Only 13 percent got excellent outcomes in te Just 12 percent of employee benefit managers...
- Research articles 2000-07-31
- Quality in 3D: EVA, CVA, and employees. (economic value-added, customer value-added) (From FEI)
- The quality program driving AT&T in the 1990s focuses on economic value-added EVA, customer value-added CVA and employee satisfaction. EVA is used by the firm not only as a measure of shareholder value, but also as a measure of major business deciThe quality program driving AT&T in the 1990s focuses...
- Research articles 1993-07-01
- Measuring Success In Small Business and Entrepreneurship
- The most common method people use to measure business success is financial worth. The more the entrepreneur and business are worth, the more successful the entrepreneur is considered to be. The extreme of this would be the valuation of an entrepreneur's publicly traded company. The entrepreneur's company's market value is...
- White papers 2003-01-01
- How To Retain High-Performance Employees
- From the executive summary: ‘Keeping high-performing employees has become top priority for today's organizations. A two-year study by the authors reveals that managers, supervisors, and team leaders play the greatest role in employee satisfaction or dissatisfaction. Today's employees want challenging and meaningful work, opportunities to learn and grow, the sense...
- White papers 2003-01-01
- Self-Service: The ROI for Employees & Executives
- In order to increase employee satisfaction and motivate employee productivity, the human resources department has to set achievable and measurable goals. These goals should include employee satisfaction, performance, and achievement as its goals. Ideally, HR should be viewed as a profit center, whose product is employee performance and achievement, using...
- White papers 2002-08-09
- Accenture Helps Harley-Davidson Create a More Strategic HR Function
- Harley-Davidson is the manufacturer of high-end motorcycles. Having recently celebrated its 100th anniversary as a company, Harley has enjoyed well-earned success in the marketplace. The company was facing a number of HR challenges in implementing more aggressive strategies. Employee satisfaction is great, as long as the workforce is also engaged...
- Case studies 2005-06-06
- Employee Motivation Surveys
- What kinds of companies use employee motivation surveys? Companies that value their employees. These surveys are useful in tracking a number of key employee areas such as employee satisfaction, changes in this satisfaction, and employee retention. Using employee motivation surveys to monitor employee satisfaction involves simply asking employees how happy...
- White papers 2009-01-01
- Home Depot: Back to Basics
- Home Depot got rid of underperforming assets and redirected resources into what had long been neglected — its customers. The Move: Home Depot got rid of underperforming assets and redirected resources into what had long been neglected — ...
- Articles 2008-12-01
Additional Resources
- McKesson Group Honored for Consistent Excellence in Customer Service
- Companyâs Revenue Management Team Earns Sixth NorthFace Scoreboard Award ATLANTA -- McKessonâs Revenue Management Solutions RMS group has been...
- Articles 2009-06-25
- Korn/Ferry International Employs Riverbed
- Riverbed Technology (NASDAQ: RVBD), theIT infrastructure performance company for networks, applications andstorage, today announced the deployment of Riverbed® Steelhead®appliances at all seventeen of Korn/Ferry International's Asia-Pacificoffices. The Steelhead appliances have accelerated Korn/FerryInternational's key business applications by more than 6X, whiledrastically reducing its wide area network WAN traffic volume. As aresult,...
- Articles 2009-06-22
- The influence of leader humor on relationships between leader behavior and follower outcomes
- Although it is widely suspected that a leader's use of humor can have an enhancing effect on follower performance, relatively little empirical evidence has been gathered that clearly substantiates this belief (Duncan, Smeltzer, and Leap, 1990). Generally, scholarship devoted to the topic of humor in the workplace has been suggestive...
- Articles 2009-06-22
- AAA Life Insurance Company Utilizes inContact’s ECHO Surveys to Measure Customer Satisfaction
- Employee Performance, Customer Satisfaction Ha ve Increased Through Measurable Feedback SALT LAKE CITY...
- Articles 2009-06-15
- Lois Paul & Partners Named to 'Best Places to Work' List by Boston and Austin Business Journals
- WOBURN, Mass., June 15 /PRNewswire/ -- Lois Paul & Partners (LP&P) LLC, a provider of strategic communications services for tech, life sciences, and clean energy companies, announced today that its offices in Boston and Austin were named to the "Best Places to Work" list by the Boston Business Journal...
- Articles 2009-06-15
- Comcast Makes Boston Business Journal's 'Best Places to Work' List for Sixth Consecutive Year
- Top Five Honor Recognizes Employee Satisfaction, Benefits, Compensation, Workplace Culture and Career Opportunities BOSTON, June 11 /PRNewswire/ -- For the sixth year in a row, the Boston Business Journal has named Comcast, New England's leading provider of entertainment, information and communications, one of the best places to...
- Articles 2009-06-11
- Trilithic Gets ISO 9001:2008 Certification
- Wireless News06-11-2009Trilithic Gets ISO 9001:2008 CertificationType: NewsTrilithic, Inc. announced that it has achieved the recently released International Organization for Standardization ISO ISO 9001:2008 certification requirements. ISO 9001:2008 is an international quality management standard developed for companies to demonstrate their ability to provide products that meet statutory and regulatory requirements...
- Articles 2009-06-11
- Workforce Scheduling Yields Greater Internal and External Business Improvements
- The new research report " Workforce Scheduling: Managerial Strategies forDriving Down Costs While Escalating Customer Satisfaction ," by Aberdeen Group , a Harte-Hanks Company(NYSE: HHS), reveals that leading companies utilize workforce scheduling toachieve operational performance gains that are up to 30 times greater thanother companies. The report found...
- Articles 2009-06-10
- Council staff misery revealed
- Byline: ADAM JUPP HUNDREDS of angry council workers have told of their town hall troubles in a staff survey. But the councillor who created the questionnaire, sent to all employees of Newcastle City Council, is today at the centre of a conduct probe. Labour...
- Articles 2009-06-09
- Tripwire Named One of Oregon's 100 Best Green Companies by Oregon Business Magazine
- Tripwire®, the leader in configurationaudit and control solutions, was honored this week as being among the "100Best Green Companies" in Oregon. The rankings were based on asustainability survey completed by more than 30,000 employees from nearly400 companies. Employees were asked about the importance of sustainabilityto them as well as on...
- Articles 2009-06-05
- What the Fortune 500 Know About Real Business Mobility
- Fortune 500 companies are the "best of thebest" in business. Ranking on this prestigious list signals sales andrevenue numbers that are among the highest in the world. Beyond thatachievement, most of these companies have something else in common -- along-term vision that places enterprise mobility at the core...
- Articles 2009-06-04
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