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	<title><![CDATA[employee satisfaction Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/employee+satisfaction.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to employee satisfaction]]></description>
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		<title><![CDATA[Employee Motivation Surveys]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=988381]]></link>
		<description><![CDATA[What kinds of companies use employee motivation surveys? Companies that value their employees. These surveys are useful in tracking a number of key employee areas such as employee satisfaction, changes in this satisfaction, and employee retention. Using employee motivation surveys to monitor employee satisfaction involves simply asking employees how happy...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/employee+motivation.html"><![CDATA[Employee Motivation]]></category>
		<category domain="http://resources.bnet.com/topic/employee+satisfaction.html"><![CDATA[Employee Satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/employee-motivation-about.info.html"><![CDATA[Employee-Motivation-About.info]]></category>
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	<item>
		<title><![CDATA[Improving Employee Satisfaction Can Help To Drive Revenue Growth]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1166861]]></link>
		<description><![CDATA[Employee satisfaction is essential to any effective employee retention strategy - any good HR manager knows that. However few managers think of the impact that employee satisfaction has on their customers and ultimately company profits. One can assume that happier, more productive employees will make more sales, treat customers better,...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/revenue.html"><![CDATA[Revenue]]></category>
		<category domain="http://resources.bnet.com/topic/employee+satisfaction.html"><![CDATA[Employee Satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/operational+accounting.html"><![CDATA[Operational Accounting]]></category>
		<category domain="http://resources.bnet.com/topic/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
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		<title><![CDATA[Home Depot: Back to Basics]]></title>
		<link><![CDATA[http://www.bnet.com/2403-13241_23-253382.html]]></link>
		<description><![CDATA[Home Depot got rid of underperforming assets and redirected  resources into what had long been neglected — its customers.    	      The Move: Home Depot got rid of underperforming  assets and redirected resources into what had long been neglected &#8212; ...]]></description>
		<s:doctype><![CDATA[Articles]]></s:doctype>
		<pubDate>Mon, 01 Dec 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/home+depot+inc..html"><![CDATA[Home Depot Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://resources.bnet.com/topic/the+home+depot.html"><![CDATA[The Home Depot]]></category>
		<category domain="http://resources.bnet.com/topic/lowe%2527s.html"><![CDATA[Lowe’s]]></category>
		<category domain="http://resources.bnet.com/topic/customers.html"><![CDATA[Customers]]></category>
		<category domain="http://resources.bnet.com/topic/employee+satisfaction.html"><![CDATA[Employee Satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/retail.html"><![CDATA[Retail]]></category>
		<category domain="http://resources.bnet.com/topic/lindsay+blakely.html"><![CDATA[Lindsay Blakely]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">HD</category>
		<category domain="tickers">HD</category>
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		<title><![CDATA[Putting the Service-Profit Chain to Work]]></title>
		<link><![CDATA[http://www.bnet.com/2439-13237_23-210145.html]]></link>
		<description><![CDATA[              What drives growth and profitability in a service business? Highly satisfied customers. And to keep those customers profitable, you need to manage all the aspects of your operation that affect customer satisfaction--what the authors call the...]]></description>
		<s:doctype><![CDATA[Articles]]></s:doctype>
		<pubDate>Fri, 18 Jul 2008 10:07:25 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/thomas+o.+jones.html"><![CDATA[Thomas O. Jones]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/payroll+solutions.html"><![CDATA[Payroll Solutions]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://resources.bnet.com/topic/recruitment+%2526+selection.html"><![CDATA[Recruitment & Selection]]></category>
		<category domain="http://resources.bnet.com/topic/product+marketing.html"><![CDATA[Product Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/customer+loyalty.html"><![CDATA[Customer Loyalty]]></category>
		<category domain="http://resources.bnet.com/topic/reichheld.html"><![CDATA[Reichheld]]></category>
		<category domain="http://resources.bnet.com/topic/service+quality.html"><![CDATA[Service Quality]]></category>
		<category domain="http://resources.bnet.com/topic/employee+satisfaction.html"><![CDATA[Employee Satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://resources.bnet.com/topic/james+l.+heskett.html"><![CDATA[James L. Heskett]]></category>
		<category domain="http://resources.bnet.com/topic/jr..html"><![CDATA[Jr.]]></category>
		<category domain="http://resources.bnet.com/topic/gary+w.+loveman.html"><![CDATA[Gary W. Loveman]]></category>
		<category domain="http://resources.bnet.com/topic/in+brief.html"><![CDATA[In Brief]]></category>
		<category domain="http://resources.bnet.com/topic/leonard+a.+schlesinger.html"><![CDATA[Leonard A. Schlesinger]]></category>
		<category domain="http://resources.bnet.com/topic/w.+earl+sasser.html"><![CDATA[W. Earl Sasser]]></category>
		<category domain="http://resources.bnet.com/topic/harvard+business+review.html"><![CDATA[Harvard Business Review]]></category>
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		<title><![CDATA[Accenture Helps Harley-Davidson Create a More Strategic HR Function]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=255168]]></link>
		<description><![CDATA[Harley-Davidson is the manufacturer of high-end motorcycles. Having recently celebrated its 100th anniversary as a company, Harley has enjoyed well-earned success in the marketplace. The company was facing a number of HR challenges in implementing more aggressive strategies. Employee satisfaction is great, as long as the workforce is also engaged...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Mon, 06 Jun 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/harley-davidson+inc..html"><![CDATA[Harley-Davidson Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/accenture+ltd..html"><![CDATA[Accenture Ltd.]]></category>
		<category domain="http://resources.bnet.com/topic/hr+function.html"><![CDATA[HR Function]]></category>
		<category domain="http://resources.bnet.com/topic/employee+satisfaction.html"><![CDATA[Employee Satisfaction]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">HOG</category>
		<category domain="tickers">ACN,HOG</category>
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	<item>
		<title><![CDATA[Measuring Success In Small Business and Entrepreneurship]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=68193]]></link>
		<description><![CDATA[The most common method people use to measure business success is financial worth. The more the entrepreneur and business are worth, the more successful the entrepreneur is considered to be. The extreme of this would be the valuation of an entrepreneur's publicly traded company. The entrepreneur's company's market value is...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Jan 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/financial.html"><![CDATA[Financial]]></category>
		<category domain="http://resources.bnet.com/topic/entrepreneur.html"><![CDATA[Entrepreneur]]></category>
		<category domain="http://resources.bnet.com/topic/employee+satisfaction.html"><![CDATA[Employee Satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/small+business.html"><![CDATA[Small Business]]></category>
		<category domain="http://resources.bnet.com/topic/entrepreneurship.html"><![CDATA[Entrepreneurship]]></category>
		<category domain="http://resources.bnet.com/topic/financial+accounting.html"><![CDATA[Financial Accounting]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
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	<item>
		<title><![CDATA[How To Retain High-Performance Employees]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=96796]]></link>
		<description><![CDATA[From the executive summary: ‘Keeping high-performing employees has become top priority for today's organizations. A two-year study by the authors reveals that managers, supervisors, and team leaders play the greatest role in employee satisfaction or dissatisfaction. Today's employees want challenging and meaningful work, opportunities to learn and grow, the sense...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Jan 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/supervisor.html"><![CDATA[Supervisor]]></category>
		<category domain="http://resources.bnet.com/topic/high-performance.html"><![CDATA[High-performance]]></category>
		<category domain="http://resources.bnet.com/topic/employee+satisfaction.html"><![CDATA[Employee Satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/john+wiley+%2526+sons+inc..html"><![CDATA[John Wiley & Sons Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://resources.bnet.com/topic/leadership.html"><![CDATA[Leadership]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
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		<title><![CDATA[Self-Service: The ROI for Employees & Executives]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=143650]]></link>
		<description><![CDATA[In order to increase employee satisfaction and motivate employee productivity, the human resources department has to set achievable and measurable goals. These goals should include employee satisfaction, performance, and achievement as its goals. Ideally, HR should be viewed as a profit center, whose product is employee performance and achievement, using...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 09 Aug 2002 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/roi.html"><![CDATA[ROI]]></category>
		<category domain="http://resources.bnet.com/topic/employee+satisfaction.html"><![CDATA[Employee Satisfaction]]></category>
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		<title><![CDATA[Benefit Satisfaction Lags For Health Plans.(Watson Wyatt Worldwide survey)(Brief Article)(Statistical Data Included)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5249/is_200007/ai_n20058143]]></link>
		<description><![CDATA[Just 12 percent of employee benefit managers responding to a recent  survey by Watson Wyatt Worldwide say their organizations get excellent  results from their health plans in terms of employee satisfaction. Only  13 percent got excellent outcomes in te  Just 12 percent of employee benefit managers...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 31 Jul 2000 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/benefit.html"><![CDATA[benefit]]></category>
		<category domain="http://resources.bnet.com/topic/employee+satisfaction.html"><![CDATA[employee satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/health+care.html"><![CDATA[health care]]></category>
		<category domain="http://resources.bnet.com/topic/survey.html"><![CDATA[survey]]></category>
		<category domain="http://resources.bnet.com/topic/watson+wyatt+worldwide.html"><![CDATA[Watson Wyatt Worldwide]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">WW</category>
		<category domain="tickers">WW</category>
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		<title><![CDATA[Quality in 3D: EVA, CVA, and employees. (economic value-added, customer value-added) (From FEI)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb6626/is_199307/ai_n26468211]]></link>
		<description><![CDATA[The quality program driving AT&T in the 1990s focuses on economic value-added EVA, customer value-added CVA and employee satisfaction. EVA is used by the firm not only as a measure of shareholder value, but also as a measure of major business deciThe quality program driving AT&T in the 1990s focuses...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 01 Jul 1993 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/3d.html"><![CDATA[3D]]></category>
		<category domain="http://resources.bnet.com/topic/at%2526t+corp..html"><![CDATA[AT&T Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/employee+satisfaction.html"><![CDATA[employee satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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