Entellium

• Private
• US

Dow Jones Description

CRM is an acronym for Customer Relationship Management. Organizations hoping to improve their sales and customer relationships often use CRM software to better manage these interactions. There are two common classes of CRM software: - Sales Force Automation - Customer Service & Support Sales Force Automation (SFA) solutions are designed to help sales organizations manage their sales processes. Most SFA packages have very basic functionality and do little more than help a sales rep organize sales contacts. However, an emerging class of SFA solutions has robust features that help facilitate the entire sales process. These solutions empower both front line sales reps and sales managers. A true SFA system will help simplify a sales rep's day by taking on the burden of many tedious tasks like gathering, categorizing and distributing sales leads. Sales management also benefits by using a full-featured SFA with the ability to view, forecast and report on the entire sales pipeline as well as measure the performance of each sales rep. Customer Service & Support (CSS) solutions are designed to help facilitate customer interactions with a Help desk or service and support representatives. CSS helps by automating customer incidents originating as service requests, complaints and other types of information requests. ...

CEO and Co-Founder

Number of Employees 2

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