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- Document Mismanagement: When The Customer Miscommunicates A Court Order To Outsourcer
- For corporations that have outsourced any process of document storage or management, electronic discovery procedures in litigation can be a nightmare. The lessons of multiple mistakes by both the enterprise customer and the service provider leads one to suggest some "best practices" in relation to litigation management and document management...
- White papers 2003-01-01
Additional Resources
- Pac-West Telecomm to Sell Enterprise Customer Base to TelePacific Communications
- Wireless News 12-19-2004 Pac-West Telecomm to Sell Enterprise Customer Base to TelePacific Communications WIRELESS NEWS-19 December 2004-Pac-West Telecomm to Sell Enterprise Customer Base to TelePacific Communications C2004 10Meters - http://www.10meters.com Pac-West Telecomm, a provider of communications...
- Research articles 2004-12-19
- Scopus to integrate its enterprise customer support and sales systems with Lotus Notes; client server business application to be integrated with Lotus Notes; portends enterprise trend
- ORLANDO, Fla.--BUSINESS WIRE--Jan. 25, 1995--Scopus Technology, the enterprise customer information solutions company, Wednesday announced that as Lotus Business Partner it will integrate the Scopus product family creating complete solutions for enterprise-wide access to customer-oriented information from both environments.
- Research articles 1995-01-25
- TSC: Allstate chooses TSC's ECM business to build national enterprise customer management system.
- M2 PRESSWIRE-13 April 1999-TSC: Allstate Insurance Company chooses TSC's enterprise customer management ECM business to build national enterprise customer management system C1994-99 M2 COMMUNICATIONS LTD RDATE:120499 -- TSC's proven ability to deploy customer management solutions quickly and correctly wins nod...
- Research articles 1999-04-13
- Enterprise Customer Relationship Management
- Traditionally, organizations have relied on mass marketing techniques. They have purchased volumes of demographic, socioeconomic and historical data from national sources. As a result, these mass marketing and target marketing methods are quickly becoming antiquated. Today, consumers are more sophisticated, and they have less time than ever. Companies must work...
- White papers 2001-02-01
- Jeeves Information Systems AB signs on new Jeeves Enterprise customer
- TELECOMWORLDWIRE-11 January 2007-Jeeves Information Systems AB signs on new Jeeves Enterprise customerC1994-2007 M2 COMMUNICATIONS LTD http://www.m2.com Swedish business solutions developer Jeeves Information Systems AB said on Thursday (11 January) that it has received an order for its Jeeves Enterprise business system from shop interiors company Hestra Inredningar AB. ...
- Research articles 2007-01-11
- Jeeves Information Systems AB signs on new Jeeves Enterprise customer
- NORDIC BUSINESS REPORT-11 January 2007-Jeeves Information Systems AB signs on new Jeeves Enterprise customerC1994-2007 M2 COMMUNICATIONS LTD http://www.m2.com Swedish business solutions developer Jeeves Information Systems AB said on Thursday (11 January) that it has received an order for its Jeeves Enterprise business system from shop interiors company Hestra Inredningar...
- Research articles 2007-01-11
- ISA Consulting Participated in Hyperion Solutions 2006 Mid-Enterprise Customer Showcase
- BLUE BELL, Pa. -- ISA Consulting ISA provided one of three panelists for Hyperion's initial offering of the Mid-Enterprise Customer Showcase at the Solutions 2006 Expo held in Las Vegas, Nevada on April 23-26, 2006. Hyperion Solution 2006 is a global conference and it is positioned as the world's premier...
- Research articles 2006-05-17
- Globecomm Systems Receives One Year Services Contract from a Major United States Enterprise Customer Valued at $1.5 Million
- HAUPPAUGE, N.Y. -- Globecomm Systems Inc. (NASDAQ:GCOM), a global provider of end-to-end value-added satellite-based communications solutions, announced today that the Company has received a one year services contract from an existing major U.S. enterprise customer valued at $1.5 million.
- Research articles 2006-05-02
- Comverse launches Converged IPCentrex Solution: An integrated fixed and mobile business communication solution; Comverse IPCentrex Solution enables service providers to deploy hosted communication services designed to increase enterprise customer loyalty.
- M2 PRESSWIRE-9 October 2006-COMVERSE: Comverse launches Converged IPCentrex Solution: An integrated fixed and mobile business communication solution; Comverse IPCentrex Solution enables service providers to deploy hosted communication services designed to increase enterprise customer loyaltyC1994-2006 M2 COMMUNICATIONS LTD RDATE:09102006 NEW YORK,...
- Research articles 2006-10-09
- Altera Corporation to build enterprise customer information system with Siebel Enterprise Applications; Worldwide leader in programmable logic devices and logic development tools to consolidate customer information with Siebel Enterprise Applications
- SAN MATEO, Calif.--BUSINESS WIRE--May 13, 1997--Siebel Systems, Inc. (NASDAQ:SEBL) announced today that Altera Corporation, a worldwide leader in high-performance, high-density programmable logic devices, has selected Siebel Enterprise Applications as the foundation of its new enterprise-wide sales and service information system.
- Research articles 1997-05-13
- Enterprise CRM Product of the Year Title Goes to Aspect Customer Relationship Portal
- Business Editors and High-Tech Writers SAN JOSE, Calif.--BUSINESS WIRE--Oct. 18, 2000 Aspect Technology Continues to Stack Up Awards for End-User Satisfaction, Return On Investment and Innovation Aspect Communications Corporation (Nasdaq:ASPT), the leading provider of customer relationship portals, Wednesday announced that the CRMPower 2000 Golden Awards Committee...
- Research articles 2000-10-18
- 80 Informatica: simplifying enterprise analytics. (Plan: it's business according to plan).
- Informatica's software grabs raw information from enterprise, customer, and supply chain management systems, organizes it, and presents it to users who can create their own "dashboards" that monitor inventory levels and other need-to-know Informatica's software grabs raw information from enterprise, customer, and supply...
- Research articles 2003-07-01
- No hiding in the world of customer care; Scottish Enterprise
- LENA Wilson is on a quiche offensive. If you are a Scottish Enterprise customer, whatever your hue she will respond personally to your e-mail. As a senior executive at the top of Scotland's economic development agency, she will note your request, and the chances are you'll be invited for biscuits...
- Research articles 2002-04-14
- Customer Experience Optimization: Maximizing Value From Enterprise Customer Relationship Management Investments
- As an organization considers how to best implement CRM using the customer as the design point, it becomes clear that while not all customers will be treated the same, each customer's experience must be optimized (where "Optimized" does not necessarily mean "Maximized"). This notion, which the authors' call "Customer Experience...
- White papers 2004-11-01
- From Data Warehouse To CRM, The Evolution Of Enterprise Customer Focus
- As old as business itself, Customer Relationship Management CRM has grown to be a number one priority in corporations around the globe, primarily because of the growth of the Internet and Web. Central to the move toward a customer-centric enterprise is the data warehouse and today, many firms both large...
- White papers 2006-06-21
- 3 Implements PeopleSoft Enterprise CRM; Europe's First Video Mobile Network Expands CRM Deployment to Multiple Countries
- LONDON -- At its EMEA Connect 2004 customer conference, PeopleSoft, Inc. (NASDAQ:PSFT) today announced that 3, the first video mobile network in Europe, has deployed PeopleSoftR Enterprise Customer Relationship Management CRM in the United Kingdom, Italy, Denmark, and Sweden. As a result of its implementation, 3 has significantly improved customer...
- Research articles 2004-10-05
- A Customer Relationship Management Industry First — Saratoga Systems Offers Fixed-Time/Fixed-Cost Guarantee
- SAN FRANCISCO--BUSINESS WIRE-- April 19, 1999 - Saratoga Takes the Guesswork Out of Purchasing Enterprise-Level Customer Relationship Management Solutions and Delivers on Expected ROI Saratoga Systems, a provider of enterprise customer relationship management CRM software, today announced that it will offer guaranteed fixed-time and fixed-cost...
- Research articles 1999-04-19
- Business Performance Management (BPM) in the Mid-Enterprise
- Hyperion Mid-Enterprise Solutions is a set of products designed to bring the power and reliability of Hyperion's Business Performance Management BPM applications and Business Intelligence BI tools to mid-enterprise companies globally. The Hyperion Mid-Enterprise Solutions address small and mid-enterprise customer requirements for more effective financial reporting...
- White papers 2006-11-01
- 2006 Satmetrix Thought Leader Roundtable Focused on Optimizing Customer Service with Customer Experience Management; Featured Customers Oracle and Symantec Presented
- FOSTER CITY, Calif. -- Satmetrix Systems, Inc., the leading enterprise customer experience management CEM company and co-developer of the Net PromoterR Score, today announced the findings from the company's recent Satmetrix Thought Leader Roundtable in New York. This year's program focused on reviewing ways to optimize customer service using customer...
- Research articles 2006-06-21
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