Echopass Corp. is in the Retail Industry

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• What's Driving the Hosted Call Center Market?

  Download this paper from Echopass to find out what industry analysts have identified as the key drivers behind the emerging hosted call center market. This brief report offers an easy-to-read overview of the benefits of using a hosted call center service, and explains why it makes sense to explore on-demand...

  White papers 2006-03-01

  Tags: It Operations, Enterprise Software, Software, Customer Relationship Management (CRM), Call Centers, Echopass Corp., Call-center

• The On-Demand Call Center: You Can Bank on It!

  Find out how The Provident Bank of New Jersey slashed the average duration of its customer support calls by 40 percent using on-demand call center services from Echopass. This case study reveals the customer care issues that Provident experienced before it began to use an on-demand call center operation, and...

  Case studies 2006-03-01

  Tags: Echopass Corp., On-demand, Call-center, Bank, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software

• Why Outrigger Hotels and Resorts Has No Reservations about Using a Hosted Call Center Service

  Take 2½ minutes to view this short but informative video testimonial from an Echopass customer. It features Bill Peters, VP of Reservation Services for Outrigger Resorts and Hotels, who discusses the great results his company has seen since it began using the Echopass Advanced Call Center On-Demand service. Find out...

  Case studies 2006-03-01

  Tags: Software, Marketing, Enterprise Software, It Operations, Corporate Communications, Customer Relationship Management (CRM), Call Centers, Echopass Corp.

Additional Resources

• The Provident Bank Touts First-Call Problem Resolution Rate of 95 Percent Coupled With 40 Percent Reduction in Inbound Call Time

  Echopass Hosted Contact Center Service Credited for Rich Dividends PLEASANTON, Calif. -- Echopass Corporation, the number one provider of hosted contact center services to the enterprise market, today announced that The Provident Bank is continuing to see sustained, dramatic customer service improvements since they began using Echopass hosted...

  Articles 2008-10-07

• Frost & Sullivan Recognizes Echopass with 2008 North American Customer Service Leadership Award

  Customer-Centric Philosophy: On-Demand and Always-On MOUNTAIN VIEW, Calif. -- In recognition of the company's efforts to make customer care/customer satisfaction an integral part of its value proposition, Frost & Sullivan, the Growth Partnership Company, is pleased to present Echopass Corporation with the 2008 North American Customer Service Leadership...

  Articles 2008-09-23

• AccountNow Raises the Bar on Customer Service With Echopass On-Demand Services

  Hosted Contact Center Improves Agent Efficiency, Handling of Fluctuating Call Volumes PLEASANTON, Calif. -- Echopass Corporation, the number one provider of hosted contact center services to the enterprise market, today announced that its hosted Contact Center On-Demand solution has been deployed by AccountNow, Inc., the financial services company...

  Articles 2008-07-29

• Financial Services Companies Optimize Customer Service and Lower Costs by Implementing Echopass Hosted Contact Center Services

  American Express Incentive Services Demonstrates Momentum of Hosted Contact Center Services, a Market Frost & Sullivan Forecasts Will Grow to 1.2 Billion Dollars by 2012, a 34 Percent Compound Annual Growth Rate CAGR PLEASANTON, Calif. -- Today's volatile economy with skyrocketing gasoline prices, employee layoffs and the sub-prime...

  Articles 2008-04-30

• Echopass Customer to Showcase Hosted Contact Center at Genesys G-Force 2008

  Overstock.com to Discuss Managing Unpredictable Contact Center Demands SAN ANTONIO & PLEASANTON, Calif. -- Delivering the flexibility of hosted contact center services, Echopass Corporation today announced its customer, Overstock.com, will be featured in a Business Solutions session at Genesys G-Force 2008 San Antonio to be held April 28...

  Articles 2008-04-23

• Insurance Company Case Study to Highlight Echopass Hosted Contact Center at STC Spring 2008 Conference

  ST. LOUIS, Mo. & PLEASANTON, Calif. -- Overhauling customer service departments with hosted contact centers, Echopass Corporation today announced that a home insurance case study will be presented at the Society of Telecommunications Consultants STC Spring 2008 Conference to be held April 23 - 25, 2008, at the Sheraton St....

  Articles 2008-04-16

• Echopass Appoints Brian Galvin as Chief Technology Advisor

  Echopass Corporation, the experts inalways-on, on-demand, hosted contact center solutions, today announced theappointment of Brian Galvin as Chief Technology Advisor CTA. In his newrole, Galvin is advising the senior management team on architecture andtechnology strategy for improving customer service for the Fortune 500enterprise customer segment. In addition, Galvin will manage...

  Articles 2008-01-08

• Acme Packet Reports Results for Third Quarter of Fiscal Year 2007

  Company Posts Record Revenues and Pre-Tax Earnings and Raises Revenue and Earnings Outlook for 2007 BURLINGTON, Mass. -- Acme Packet, Inc. (NASDAQ: APKT), the leader in session border control solutions, today announced results for its third quarter ended September 30, 2007 and raised its business...

  Articles 2007-11-06

• CORRECTION

  In the September issue of Customer Interaction Solutions, in our IP Contact Center Roundup, Echopass (www.echopass.com) was inadvertently left off the list. Echopass is a provider of multi-tenant hosted call center solutions. We regret the omission...

  Articles 2007-11-01

• Echopass Optimizes Security and Call Quality with Deployment of Acme Packet Session Border Controllers

  Acme Packet Assists Echopass in Delivering High Security Standards and Always-on Guarantee for Hosted IP Contact Center Services BURLINGTON, Mass. -- Acme Packet[R] (NASDAQ: APKT), the leader in session border control solutions, today announced that Echopass, the experts in always-on hosted contact center solutions, is deploying Acme Packet...

  Articles 2007-10-15

• Kintera Connect Partner Program Continues to Gain Momentum

  New Partners Join Growing Program to Extend Applications from Kintera's Open Technology Platform, Kintera Connect SAN DIEGO -- Kintera([R]) Inc. (NASDAQ:KNTA) today announced that technology providers in both the nonprofit and enterprise arenas continue to join the Kintera Connect Partner Program to develop and implement...

  Articles 2007-09-13

• Kintera Connect Partner Program Welcomes New Merchant Partner, EZ Prints

  EZ Prints Joins a Growing Number of Kintera Connect Partners to Bring Best-of-Breed Applications and Solutions to Nonprofit Organizations SAN DIEGO -- Kintera([R]) Inc. (NASDAQ: KNTA) today announced that EZ Prints, a leading private-label digital photofinishing, fulfillment and technology solutions firm, has joined the Kintera...

  Articles 2007-08-30

• Kintera Unveils Kintera Connect, an Open Platform for Nonprofit Application Integration and Extensibility

  Nonprofits Offered Freedom to Select Best of Breed Solutions From Kintera's Network of Application Partners, Including Echopass, Mobile Commons, Campbell Rinker and Solid Cactus SAN DIEGO -- Kintera([R]) Inc. (NASDAQ:KNTA) today announced Kintera Connect[TM], the company's upcoming open application integration platform that provides nonprofits with...

  Articles 2007-07-10

• Bivio Networks CEO to Present at Red Herring Spring Conference

  MONTEREY, Calif. -- Bivio Networks, the leader in high-performance network appliance platforms enabling the deployment of wire-speed, deep packet processing applications, today announced that Chief Executive Officer Elan Amir will present on the Red Herring 100 Alumni Panel at the Red Herring Spring conference on May 2,...

  Articles 2007-05-01

• Echopass CEO Vincent Deschamps to Participate on Red Herring 100 Alumni Keynote Panel

  Echopass CEO Vincent Deschamps will offerhis insights on the key ingredients that drive the growth of a successfulstartup during a keynote panel addressing over 400 CEOs, venture investors,government officials and senior corporate business-development executivesat the annual Red Herring Spring 07 conference in Monterrey, California.This year's conference, which kicks off tomorrow,...

  Articles 2007-04-30

• Red Hat and Exadel Partner to Bring Rich Developer Tools to Red Hat's JBoss Platform

  Exadel Open Sources Commercial Products under Jboss.org, Working with Red Hat to Jointly Develop Projects SANTA CLARA, Calif. -- Red Hat (NYSE: RHT), the world's leading provider of open source solutions, and Exadel, the leader in providing rich application components for creating a new generation...

  Articles 2007-03-05

• Kintera Appoints Richard LaBarbera as CEO

  Harry E. Gruber Resigns as Kintera CEO, Continues to Serve on Kintera Board of Directors SAN DIEGO -- Kintera([R]) Inc. (Nasdaq:KNTA), the leading provider of software as a service SaaS to the nonprofit and government sectors, today announced that its board of directors has unanimously...

  Articles 2007-03-05