Sky-high energy prices, increasingly crowded commuter corridors, and worries about the environment are setting the stage for trains to thunder once again across the US moving commerce and people, predicts Harvard University professor John R. Stilgoe. "Train travel will supplant highway and air travel in the next few decades....
The first time I heard about US folks outsourcing their heart surgery or hip replacement to doctors in India or China, it sounded crazy. But clearly the rise of "medical tourism" -- traveling to different countries to have a medical procedure done less expensively, more expediently, and in some cases...
Great companies were once known by the inventions developed in their R&D centers such as AT&T Bell Labs, IBM's Thomas J. Watson Research Center, and Xerox PARC. But in today's world, where innovators, designers, and powerful production partners are scattered across the globe, it's less important...
OK, so forget excellent service, as the headline suggests. Do we even get good service from our federal government? Writing during the Republican National Convention, Harvard Business School professor Francis Frei, an expert on customer service, believes this issue is one that could offer Republicans an edge...
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