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• Delivering A CRM Platform For A Flexible Workforce

  BNET - 2007-05-01

  Modern Customer Relationship Management CRM applications have come a long way from their humble origins few years back as basic contact managers that were enabled to run on a single hardware platform. The more advanced CRM solutions of nowadays can manage and assimilate all information derived through customer interactions with...

  Tags: CRM, International Data Group, Workforce, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing

• Streamlining the Ultimate Supply Chain

  BNET - 2006-08-28

  U.S. Transportation Command, the division of the Department of Defense responsible for worldwide air, land, and sea transportation for the U.S. armed services, manages the mother of all supply chains. USTransCom's mandate was broadened significantly in 2003, when it was assigned the role of DPO Distribution Process Owner. Previously, the...

  Tags: Supply Chain, International Data Group, USTransCom, Supply Chain Management (SCM), Enterprise Software, Software

• How to Find Your Competitive Advantage

  BNET - 2006-05-01

  As global competition invades more and more markets, established companies are fighting tougher and tougher battles against commoditization. Whether their niche is business-process outsourcing, consumer electronics or air travel, management teams are asking themselves: How can one's company continue to differentiate itself from it's competitors? The short answer is, either...

  Tags: Competitive Advantage, International Data Group, Outsourcing, Team Management, Product Marketing, Consumer Electronics, Customer Relationship Management (CRM), Strategy, It Operations, Business Operations, Outsourcing & Subcontracting, Management, Marketing, Personal Technology, Enterprise Software, Software

• The Three- or Four-Year Itch

  BNET - 2006-04-15

  The COO and CIO of Mindbridge, an intranet software provider, has overseen engagements with a handful of Indian IT service providers since 1999. In the beginning, the lure of lower costs from offshore outsourcing was hard to resist. And indeed, through 2002, the CIO couldn't have been happier with the...

  Tags: International Data Group, Software Development, Business Services, Outsourcing, Development Tools, Middleware, Software/Web Development, It Operations, Business Operations, Outsourcing & Subcontracting, Enterprise Software, Software

• Marketing Leaders Use BI to Rise to the ROI Challenge

  BNET - 2006-04-01

  Boosting the ability to bring the voice of the customer into the company as well as driving performance measurement and ROI into the organization are at the top of marketers' agendas for 2006 based upon IDC's CMO Tech Marketing Barometer. In this White Paper, IDC confirms that the usage and...

  Tags: ROI, International Data Group, Roi/Tco, Pricing, Business Intelligence, Tools & Techniques, Marketing Research, Databases, Finance, Managerial Accounting, Marketing, Enterprise Software, Software, Data Management, Management

• Opening a Virtual Gateway to Better Health

  BNET - 2006-03-15

  For decades, the 17 Health and Human Services HHS agencies in Massachusetts operated separately and constructed separate systems within their own fiefdoms. Each had its own business processes for common tasks like applying for benefits and eligibility determination and used different forms to collect similar data. HHS was referred to...

  Tags: Gateway Inc., U.S. Department Of Health And Human Services, Health Care, International Data Group, Food & Beverage, Healthcare, Vertical Industries, Benefits, Gender And Diversity, Manufacturing, Enterprise Software, Software, Human Resources

• Government Kisses More IT Work Goodbye

  BNET - 2006-03-01

  The federal government is expected to outsource $17.6 billion in IT work by 2010, an increase of more than $4 billion over last year, according to a report by market research company Input. The projected increase in outsourcing is being driven primarily by the Office of Management and Budget's lines-of-business...

  Tags: Information Technology, International Data Group, Government, Financial Management, Vertical Industries, Strategy, Financial Planning, Finance, Enterprise Software, Software, Management

• How to Play With the Big Boys

  BNET - 2006-02-01

  Small companies, and even many midsize companies, can't afford gargantuan ERP, CRM and supply chain management systems that take large IT staffs many months to install and cost millions. Yet the established behemoths demand electronic data transfer, purchase orders and invoices, as well as other digital shipping requirements. To do...

  Tags: International Data Group, Supply Chain Management (SCM), Enterprise Software, Software

• Business Intelligence: Not Just for Bosses Anymore

  BNET - 2006-01-15

  Business intelligence has long been about spitting out data - often irrelevant and outdated - to a few big bosses. But today's BI is both more meaningful and more egalitarian. And it requires ever tighter alignment between IT and the business. Done right, BI projects can transform business processes -...

  Tags: International Data Group, Pricing, Business Intelligence, Tools & Techniques, Databases, Enterprise Software, Marketing, Software, Data Management, Management

• The Truth About On-Demand CRM

  BNET - 2006-01-15

  Hosted, on-demand CRM is sometimes cheaper and easier to roll out than the software that lives on one's own machines. But if one thinks on-demand means that all one has to do is flip a switch, one is dead wrong. When the vice president of financial services for ResortCom International...

  Tags: On-demand, CRM, International Data Group, Cloud Computing, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing