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	<title><![CDATA[enterprise software and it services Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/enterprise+software+and+it+services.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to enterprise software and it services]]></description>
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		<title><![CDATA[OPT and Lockheed aim for utility-scale wave power]]></title>
		<link><![CDATA[http://www.bnet.com/2448-14043_23-352580.html]]></link>
		<description><![CDATA[ New Jersey-based Ocean Power Technologies OPT has signed an engineering services deal with Lockheed Martin to adapt OPT&#8217;s wave energy systems for utility-scale power projects. Lockheed is providing expertise in systems integration, lean manufacturing, and test and optimisation analysis. The partnership builds on a deal signed in January to...]]></description>
		<s:doctype><![CDATA[Articles]]></s:doctype>
		<pubDate>Tue, 13 Oct 2009 20:45:08 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/lockheed+martin+corp..html"><![CDATA[Lockheed Martin Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/ocean+power+technologies.html"><![CDATA[Ocean Power Technologies]]></category>
		<category domain="http://resources.bnet.com/topic/business+structures.html"><![CDATA[Business Structures]]></category>
		<category domain="http://resources.bnet.com/topic/tqm%252fsix+sigma%252fiso+9000.html"><![CDATA[Tqm/Six Sigma/ISO 9000]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/editorial.html"><![CDATA[Editorial]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">LMT</category>
		<category domain="tickers">LMT</category>
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	<item>
		<title><![CDATA[Mercury Computer Systems, Inc. F4Q09 (Qtr End 08/04/09) Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-14061_23-328349.html]]></link>
		<description><![CDATA[ Question-and-Answer Session Operator Operator Instructions Your first question comes from the line of Tyler Hojo - Sidoti & Company. Tyler Hojo - Sidoti & Company I was hoping maybe you could talk a little bit more about the systems integration and services business and ACS. Last quarter, I think...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Tue, 04 Aug 2009 18:56:20 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/mercury+computer+systems+inc..html"><![CDATA[Mercury Computer Systems Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/call+transcript.html"><![CDATA[Call Transcript]]></category>
		<category domain="http://resources.bnet.com/topic/earnings.html"><![CDATA[Earnings]]></category>
		<category domain="http://resources.bnet.com/topic/systems+integration.html"><![CDATA[Systems Integration]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/purchasing+%2526+procurement.html"><![CDATA[Purchasing & Procurement]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/seeking+alpha.html"><![CDATA[Seeking Alpha]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MRCY</category>
		<category domain="tickers">MRCY</category>
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		<title><![CDATA[Wireless Company: Business Process Optimization And Outsourcing]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1173297]]></link>
		<description><![CDATA[The client is a wireless player in the consumer technology industry. Professionals from Accenture's Electronics & High-Tech, Management Consulting, Systems Integration and Outsourcing groups teamed with the client to help shape and lead the transformation effort. Throughout the project Accenture brought Customer Relationship Management CRM, Talent & Organization Performance, Oracle...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Mon, 06 Apr 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/business+process.html"><![CDATA[Business Process]]></category>
		<category domain="http://resources.bnet.com/topic/optimization.html"><![CDATA[Optimization]]></category>
		<category domain="http://resources.bnet.com/topic/accenture+ltd..html"><![CDATA[Accenture Ltd.]]></category>
		<category domain="http://resources.bnet.com/topic/systems+integration.html"><![CDATA[Systems Integration]]></category>
		<category domain="http://resources.bnet.com/topic/wireless.html"><![CDATA[Wireless]]></category>
		<category domain="http://resources.bnet.com/topic/change+management.html"><![CDATA[Change Management]]></category>
		<category domain="http://resources.bnet.com/topic/managed+hosting.html"><![CDATA[Managed Hosting]]></category>
		<category domain="http://resources.bnet.com/topic/leadership.html"><![CDATA[Leadership]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://resources.bnet.com/topic/wi-fi.html"><![CDATA[Wi-Fi]]></category>
		<category domain="http://resources.bnet.com/topic/wireless+and+mobility.html"><![CDATA[Wireless And Mobility]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ACN</category>
		<category domain="tickers">ACN</category>
	</item>
	<item>
		<title><![CDATA[CRM In The BPO Sector]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=351318]]></link>
		<description><![CDATA[A typical Information Technology Enabled Services ITES/ Business Process Outsourcing BPO service includes a scenario wherein one company hands over part of its work to another company, making it responsible for the design and implementation of the business process through the telecom and Internet medium. The cost of acquiring a...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 17 Apr 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/business+process.html"><![CDATA[Business Process]]></category>
		<category domain="http://resources.bnet.com/topic/bpo.html"><![CDATA[BPO]]></category>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/nasscom.html"><![CDATA[NASSCOM]]></category>
		<category domain="http://resources.bnet.com/topic/customer+interaction+management+solution.html"><![CDATA[Customer Interaction Management Solution]]></category>
		<category domain="http://resources.bnet.com/topic/business+process+outsourcing+%2528bpo%2529.html"><![CDATA[Business Process Outsourcing (BPO)]]></category>
		<category domain="http://resources.bnet.com/topic/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://resources.bnet.com/topic/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://resources.bnet.com/topic/operational+planning.html"><![CDATA[Operational Planning]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
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		<category domain="http://resources.bnet.com/topic/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
	</item>
	<item>
		<title><![CDATA[Korea Aerospace Industries Ltd. Streamlines Data Management With SMARTEAM]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=256283]]></link>
		<description><![CDATA[Korea Aerospace Industries KAI, the only aircraft system integrator in Korea, leads the nation's aerospace industries through continuous research and development and the manufacture of top-quality products. KAI needed to eliminate errors and simplify paperwork for its make?to?order systems by automating data management. KAI's Changwon plant chose SMARTEAM as its...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Wed, 01 Feb 2006 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/infrastructure+management.html"><![CDATA[Infrastructure Management]]></category>
		<category domain="http://resources.bnet.com/topic/aircraft.html"><![CDATA[Aircraft]]></category>
		<category domain="http://resources.bnet.com/topic/korea+aerospace+industries.html"><![CDATA[Korea Aerospace Industries]]></category>
		<category domain="http://resources.bnet.com/topic/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://resources.bnet.com/topic/aerospace+%2526+defense.html"><![CDATA[Aerospace & Defense]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/it+management.html"><![CDATA[It Management]]></category>
		<category domain="http://resources.bnet.com/topic/storage.html"><![CDATA[Storage]]></category>
		<category domain="http://resources.bnet.com/topic/databases.html"><![CDATA[Databases]]></category>
		<category domain="http://resources.bnet.com/topic/manufacturing.html"><![CDATA[Manufacturing]]></category>
		<category domain="http://resources.bnet.com/topic/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://resources.bnet.com/topic/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[FSI Business Process Outsourcing]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=140739]]></link>
		<description><![CDATA[With this focus, companies are turning more and more to business process outsourcing to outsource processes such as human resources, payroll and printing, so that they can pull ahead of their competitors. Which is why the company have set up Business Process Outsourcing BPO services which address the business needs...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 16 Jun 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/business+process.html"><![CDATA[Business Process]]></category>
		<category domain="http://resources.bnet.com/topic/bpo.html"><![CDATA[BPO]]></category>
		<category domain="http://resources.bnet.com/topic/outsource.html"><![CDATA[Outsource]]></category>
		<category domain="http://resources.bnet.com/topic/printing.html"><![CDATA[Printing]]></category>
		<category domain="http://resources.bnet.com/topic/ncs.html"><![CDATA[NCS]]></category>
		<category domain="http://resources.bnet.com/topic/business+process+outsourcing+%2528bpo%2529.html"><![CDATA[Business Process Outsourcing (BPO)]]></category>
		<category domain="http://resources.bnet.com/topic/document+management.html"><![CDATA[Document Management]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://resources.bnet.com/topic/operational+planning.html"><![CDATA[Operational Planning]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://resources.bnet.com/topic/managerial+accounting.html"><![CDATA[Managerial Accounting]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
	</item>
	<item>
		<title><![CDATA[Bulgarian Solar Thermal Market Development Plan]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=116900]]></link>
		<description><![CDATA[The most common application of solar thermal systems is to produce domestic hot water, for hotel services and in households, hospitals, nursing homes, campsites, sports facilities, etc. Despite their large potential and the many projects demonstrating their feasibility, systems specifically for heating swimming pools are not yet in widespread use....]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 16 Jul 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/european+commission.html"><![CDATA[European Commission]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/healthcare.html"><![CDATA[Healthcare]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[Pre-Built Information Space: Some Observations on the Challenges of Process-Oriented Knowledge Management]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=176856]]></link>
		<description><![CDATA[PreBIS is a research-project that develops five core functions of context-aware collaborative information provision, based on user requirements in weakly structured and information intensive business processes. Innovative software architecture will be proposed, that adapts and combines processes, ontologies and document chunks. PreBIS realises four forms of "Pre-building" an information space:...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 30 Jun 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/information.html"><![CDATA[Information]]></category>
		<category domain="http://resources.bnet.com/topic/university+of+leipzig.html"><![CDATA[University Of Leipzig]]></category>
		<category domain="http://resources.bnet.com/topic/prebis.html"><![CDATA[PreBIS]]></category>
		<category domain="http://resources.bnet.com/topic/operational+planning.html"><![CDATA[Operational Planning]]></category>
		<category domain="http://resources.bnet.com/topic/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[Service Supply Chain Strategies To Increase Corporate Profitability]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=91838]]></link>
		<description><![CDATA[The increasing awareness of strategic value of service has directed the focus of companies to service supply chains. The service supply chain includes the appropriate service parts, customer engineers, and infrastructure for material movement and storage, repair, transportation, information systems, and communication. The paper discusses the unique challenges of service...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 15 Jun 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/montgomery+research+inc..html"><![CDATA[Montgomery Research Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/supply+chain.html"><![CDATA[Supply Chain]]></category>
		<category domain="http://resources.bnet.com/topic/service+management.html"><![CDATA[Service Management]]></category>
		<category domain="http://resources.bnet.com/topic/service+supply+chain.html"><![CDATA[Service Supply Chain]]></category>
		<category domain="http://resources.bnet.com/topic/supply+chain+management+%2528scm%2529.html"><![CDATA[Supply Chain Management (SCM)]]></category>
		<category domain="http://resources.bnet.com/topic/transportation.html"><![CDATA[Transportation]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[Collaborative Commerce: Compelling Benefits, Significant Obstacles]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=149090]]></link>
		<description><![CDATA[Even after the dotcom burst, Collaborative Commerce is gaining ground as it increases revenue, reduces cost and catalyses customer retention. Amazingly enough, only a few companies have very high levels of Collaborative Commerce. This white paper explains the trends in Collaborative Commerce, its advantages and future possibilities, and the possible...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sat, 28 Feb 2004 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/wipro+technologies.html"><![CDATA[Wipro Technologies]]></category>
		<category domain="http://resources.bnet.com/topic/benefit.html"><![CDATA[Benefit]]></category>
		<category domain="http://resources.bnet.com/topic/operational+planning.html"><![CDATA[Operational Planning]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[Ease of Integration: A Key Principle for BPM]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=145427]]></link>
		<description><![CDATA[The ease of integrating into existing and future systems will be critical for extending business process management BPM as the pervasive platform for developing new solutions. The model for application integration will be a many to one approach. Build the application integration interface once and then provide it to the...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2004 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/bpm.html"><![CDATA[BPM]]></category>
		<category domain="http://resources.bnet.com/topic/information+today+inc..html"><![CDATA[Information Today Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/integration.html"><![CDATA[Integration]]></category>
		<category domain="http://resources.bnet.com/topic/application+integration.html"><![CDATA[Application Integration]]></category>
		<category domain="http://resources.bnet.com/topic/business+process+automation.html"><![CDATA[Business Process Automation]]></category>
		<category domain="http://resources.bnet.com/topic/operational+planning.html"><![CDATA[Operational Planning]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/middleware.html"><![CDATA[Middleware]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software+development.html"><![CDATA[Software Development]]></category>
		<category domain="http://resources.bnet.com/topic/software%252fweb+development.html"><![CDATA[Software/Web Development]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[The Trade and Employment Implications of a New Aircraft Launch: The Case of the Boeing 7e7]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=113698]]></link>
		<description><![CDATA[This paper offers a critical commentary on the launch process for a large commercial aircraft LCA. Using the Boeing 7e7 as an example, the paper argues that the contemporary launch process bears little resemblance to previous practices. Specifically, the launch process involves both the domestic and foreign subsidies because US...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 01 Dec 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/aircraft.html"><![CDATA[Aircraft]]></category>
		<category domain="http://resources.bnet.com/topic/boeing+co..html"><![CDATA[Boeing Co.]]></category>
		<category domain="http://resources.bnet.com/topic/aerospace+%2526+defense.html"><![CDATA[Aerospace & Defense]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/manufacturing.html"><![CDATA[Manufacturing]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">BA</category>
		<category domain="tickers">BA</category>
	</item>
	<item>
		<title><![CDATA[Five-Year Transmission Research and Development Plan: Public Interest Energy Research Program Energy Systems Integration Team]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=104431]]></link>
		<description><![CDATA[The California Energy Commission, Public Interest Energy Research PIER Energy System Integration ESI program, recognizing the importance of some critical transmission problems, developed the Five-Year Transmission Research Plan. The plan will be used to guide and coordinate the program's public interest research activities and focus the research on the highest...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sat, 01 Nov 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/r%2526d.html"><![CDATA[R&D]]></category>
		<category domain="http://resources.bnet.com/topic/systems+integration.html"><![CDATA[Systems Integration]]></category>
		<category domain="http://resources.bnet.com/topic/california+energy+commission.html"><![CDATA[California Energy Commission]]></category>
		<category domain="http://resources.bnet.com/topic/research+%2526+development.html"><![CDATA[Research & Development]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[BPO Relationships]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=59341]]></link>
		<description><![CDATA[Outsourcing business processes hits much closer to home than simply outsourcing IT. Here is how some executives balance the risks and rewards. In the rush to outsource, many companies fail to recognize the myriad risks posed by shifting critical business processes like HR, finance, accounting, and supply-chain systems to providers...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 03 Sep 2003 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/risk.html"><![CDATA[Risk]]></category>
		<category domain="http://resources.bnet.com/topic/cfo+publishing+corp..html"><![CDATA[CFO Publishing Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/bpo.html"><![CDATA[BPO]]></category>
		<category domain="http://resources.bnet.com/topic/business+process+outsourcing+%2528bpo%2529.html"><![CDATA[Business Process Outsourcing (BPO)]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://resources.bnet.com/topic/public+relations.html"><![CDATA[Public Relations]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/supply+chain+management+%2528scm%2529.html"><![CDATA[Supply Chain Management (SCM)]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/corporate+communications.html"><![CDATA[Corporate Communications]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Measuring Performance in Chaotic Networks]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=58834]]></link>
		<description><![CDATA[This white paper briefly explores the use of BPO as a discipline and supply chain event management as a technology to build a risk management framework for chaotic networks. BPO is used to set process standards and operational expectations at the interface. This allows each order-to-delivery-to-cash cycle to be executed...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sat, 26 Jul 2003 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/montgomery+research+inc..html"><![CDATA[Montgomery Research Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/supply+chain.html"><![CDATA[Supply Chain]]></category>
		<category domain="http://resources.bnet.com/topic/performance.html"><![CDATA[Performance]]></category>
		<category domain="http://resources.bnet.com/topic/bpo.html"><![CDATA[BPO]]></category>
		<category domain="http://resources.bnet.com/topic/network.html"><![CDATA[Network]]></category>
		<category domain="http://resources.bnet.com/topic/risk+management.html"><![CDATA[Risk Management]]></category>
		<category domain="http://resources.bnet.com/topic/scem.html"><![CDATA[SCEM]]></category>
		<category domain="http://resources.bnet.com/topic/business+process+outsourcing+%2528bpo%2529.html"><![CDATA[Business Process Outsourcing (BPO)]]></category>
		<category domain="http://resources.bnet.com/topic/supply+chain+management+%2528scm%2529.html"><![CDATA[Supply Chain Management (SCM)]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://resources.bnet.com/topic/financial+planning.html"><![CDATA[Financial Planning]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
	</item>
	<item>
		<title><![CDATA[Optimizing Field Force Effectiveness]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=936169]]></link>
		<description><![CDATA[What would you say if someone told you that there was a way for you - even in these turbulent economic times - to reduce your operating costs by 10 percent and, at the same time, increase your revenues and dramatically improve your customer service? In fact, companies throughout the...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 19 Jun 2003 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/accenture+ltd..html"><![CDATA[Accenture Ltd.]]></category>
		<category domain="http://resources.bnet.com/topic/asset+management.html"><![CDATA[Asset Management]]></category>
		<category domain="http://resources.bnet.com/topic/recruitment+%2526+selection.html"><![CDATA[Recruitment & Selection]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://resources.bnet.com/topic/product+marketing.html"><![CDATA[Product Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/payroll+solutions.html"><![CDATA[Payroll Solutions]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://resources.bnet.com/topic/operational+planning.html"><![CDATA[Operational Planning]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ACN</category>
		<category domain="tickers">ACN</category>
	</item>
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		<title><![CDATA[Centralizing E-Commerce]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=168028]]></link>
		<description><![CDATA[As part of a major reorganization, British Petroleum BP America decided to outsource support and maintenance of its Information Technology IT functions and systems. Included in the decision was an extensive Electronic Commerce and Data Interchange (EC/EDI) application with many trading partners and transaction sets. BP America asked CTG to...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sun, 01 Jun 2003 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/bp+plc.html"><![CDATA[BP Plc]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/ctg.html"><![CDATA[CTG]]></category>
		<category domain="http://resources.bnet.com/topic/e-business.html"><![CDATA[E-business]]></category>
		<category domain="http://resources.bnet.com/topic/edi.html"><![CDATA[EDI]]></category>
		<category domain="http://resources.bnet.com/topic/electronic+commerce.html"><![CDATA[Electronic Commerce]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/web+technology.html"><![CDATA[Web Technology]]></category>
	</item>
	<item>
		<title><![CDATA[Two Major Errors That Companies Make In Outsourcing Services]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=79670]]></link>
		<description><![CDATA[With increasing momentum, companies in the West are going overseas to buy services ranging from customer contact at call centers to complex financial analyses. One of the toughest challenges that confront companies that outsource work to an overseas Business Process Outsourcing BPO provider is measurement of the results. The paper...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 12 Mar 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/knowledge%2540wharton.html"><![CDATA[Knowledge@Wharton]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://resources.bnet.com/topic/business+process+outsourcing+%2528bpo%2529.html"><![CDATA[Business Process Outsourcing (BPO)]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/operational+planning.html"><![CDATA[Operational Planning]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
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		<title><![CDATA[Siemens Healthcare Services - Airedale Hospitals NHS Trust]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=255417]]></link>
		<description><![CDATA[The differential between companies that provide a Managed Technology Service is their ability to understand the customer environment and to combine this knowledge with creativity to produce solutions which meet the customers needs. They need to have flexibility in approach in both pre-contract and operational issues and help the Trust...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Fri, 01 Nov 2002 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/hospital.html"><![CDATA[Hospital]]></category>
		<category domain="http://resources.bnet.com/topic/siemens+ag.html"><![CDATA[Siemens AG]]></category>
		<category domain="http://resources.bnet.com/topic/health+care.html"><![CDATA[Health Care]]></category>
		<category domain="http://resources.bnet.com/topic/healthcare.html"><![CDATA[Healthcare]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/vertical+industries.html"><![CDATA[Vertical Industries]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">SI</category>
		<category domain="tickers">SI</category>
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		<title><![CDATA[Customer Relationship Management: Managing Your Customer Relationships With Business Process Outsourcing]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=73279]]></link>
		<description><![CDATA[Business process outsourcing, or contracting with an external organization to take primary responsibility for providing a business process or function, is not new in customer care. Organizations have long contracted out highly structured call center processes. These arrangements have helped organizations cope effectively with fluctuating capacity demands, reduce costs by...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 01 Jan 2002 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/business+process.html"><![CDATA[Business Process]]></category>
		<category domain="http://resources.bnet.com/topic/bpo.html"><![CDATA[BPO]]></category>
		<category domain="http://resources.bnet.com/topic/call-center.html"><![CDATA[Call-center]]></category>
		<category domain="http://resources.bnet.com/topic/accenture+ltd..html"><![CDATA[Accenture Ltd.]]></category>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/business+process+outsourcing+%2528bpo%2529.html"><![CDATA[Business Process Outsourcing (BPO)]]></category>
		<category domain="http://resources.bnet.com/topic/operational+planning.html"><![CDATA[Operational Planning]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
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