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- Call Center Outsourcing
- The do's and don't of call center outsourcing, Creating a successful outsourcing relationship. In an ideal world a contact center outsourcing relationship should see the provider as a seamless extension of the company's business model. The relationship represents a clear transformation of vision, mission, strategy and needs from one...
- White papers 2003-01-01
- The Do's and Don't of Call Center Outsourcing
- The do's and don't of call center outsourcing, Creating a successful outsourcing relationship. In an ideal world a contact center outsourcing relationship should see the provider as a seamless extension of the company's business model. The relationship represents a clear transformation of vision, mission, strategy and needs from one...
- White papers 2003-01-01
- Managing BPM: To O or Not to O
- The paper provides a perspective that evolves from the Supply-Chain Operations Reference SCOR framework, and then some more interesting perspectives about what seems to be evolving. SCOR provides an excellent process reference to support 'globalized' supply-chain, enabling an easy language to describe material flow, workflow, and transaction flow between companies...
- White papers 2005-07-01
- Change Management for Real-Time Performance Management
- Accurate inventory is essential to a service provider, but as business becomes increasingly real-time, the challenge has increased. Flow-through provisioning requires immediate knowledge of available resources. And the pressures of customer-facing reports made available in real-time, call for a more proactive and automated approach to performance management and SLAs. With...
- White papers 2005-06-01
- Support and Enhancement of SAP Applications for a Fortune 500 Company
- To manage growing business needs, a Fortune 500 company implemented SAP R/3 at its USA and UK geographies, while the other geographies were running on legacy systems. The client was looking forward to reduce dependency over multiple technologies by migrating most of the applications to SAP. Wipro provided end-to-end services...
- Case studies
- Oblicore for SLM, BSM and BPM
- Service Level Management SLM, Business Service Management BSM and Business Process Management BPM are different yet related disciplines for managing, monitoring and reporting IT and business processes. This paper describes high-level differences between the disciplines and explains how Oblicore supports them from a service provider and receiver perspective. Oblicore Guarantee...
- White papers 2005-02-01
Additional Resources
- BT Computing Partners optimises business availability with Micromuse's Netcool/Service Level Agreement Manager solution; BT expands Netcool deployment to add service quality management to its enterprise environment.
- M2 PRESSWIRE-25 February 2003-BT: BT Computing Partners optimises business availability with Micromuse's Netcool/Service Level Agreement Manager solution; BT expands Netcool deployment to add service quality management to its enterprise environmentC1994-2003 M2 COMMUNICATIONS LTD RDATE:02252003 Micromuse Inc., the leading provider of...
- Research articles 2003-02-25
- SOA Software Delivers Enhanced Support for BEA AquaLogic Product Family; SOA Software Announces Launch of Service Manager for BEA AquaLogic Providing Web Services Management for the BEA Market-Leading SOA Infrastructure Platform
- SANTA MONICA, Calif. -- SOA Software, the leading provider of comprehensive SOA and Web services management, security and governance solutions, today announced the launch of a new edition of its award-winning Service Manager product. SOA Software's Service Manager for BEA AquaLogic is designed to provide enterprise Web services management capabilities...
- Research articles 2005-09-27
- Spectra Logic Takes Tape Storage to New Level
- The Boulder, Colo.-based company, which sells advanced tape-based storage packages to midmarket and small-to-medium-size businesses, introduced what it claims is the industry's first integrated system for deduplication, remote site replication and automated migration to tape.This apparently is New Product Week in the data storage business. Spectra Logic on Aug. 25...
- News items 2009-08-26
- FullTime Software and Resonate Enter Strategic Partnership to Manage Web Application Service Availability; Resonate to Support FullTime's New Product Line
- SAN MATEO and MOUNTAIN VIEW, Calif.--BUSINESS WIRE--July 7, 1998--FullTime Software (NASDAQ:FTSW), a leading developer of enterprise-wide, cross-platform adaptive computing solutions, and Resonate, a leading provider of enterprise traffic management solutions, today announced they have entered a strategic marketing and sales partnership. The companies will work together to provide comprehensive service...
- Research articles 1998-07-07
- FullTime Software and Resonate Enter Strategic Partnership to Manage Web Application Service Availability; Resonate to Support FullTime's New Product Line
- SAN MATEO and MOUNTAIN VIEW, Calif.--BUSINESS WIRE--July 7, 1998--FullTime Software (NASDAQ:FTSW), a leading developer of enterprise-wide, cross-platform adaptive computing solutions, and Resonate, a leading provider of enterprise traffic management solutions, today announced they have entered a strategic marketing and sales partnership. The companies will work together to provide comprehensive service...
- Research articles 1998-07-07
- Enterprise Strategy Group Validates Akorri BalancePoint's Cross-Domain Performance and Capacity Management Capabilities
- Akorri, Inc ., the leader in application service level management in the data center, today announced that leading industry analyst research firm Enterprise Strategy Group ESG tested the Akorri BalancePoint management software and validated that BalancePoint's advanced analytic capabilities enable IT managers to rapidly fix performance problems and improve server...
- Research articles 2007-08-13
- Bob Witty Joins Micromuse as Director of Channel Development; Rapidly Growing Enterprise Management Software Firm Expands Sales Strategy
- SAN FRANCISCO--BUSINESS WIRE--May 30, 1997--Micromuse, Inc., a leading developer and supplier of service-level management software for large enterprises, telcos and ISPs, has named Bob Witty its director of channel development. Mr. Witty is one of the networking industry's leading authorities on sales channels.
- Research articles 1997-05-30
- How to avoid the amateur cloud
- Someone this week asked me, what's the cloud equivalent of SoSaaS? What do we call it when people take outdated data center management practices and label them as cloud computing, even when they fall far short of what's required? We already have the name, I replied, thanks to the events...
- News items 2009-10-18
- Oblicore Continues Record Growth for 2007
- Company Extends Enterprise Service Level Management Market Lead CAMBRIDGE, Mass. -- Oblicore, a leading provider of Enterprise Service Level Management software, today announced record 2007 third quarter results. Unlike other SLM solutions, Oblicore Guarantee takes a top-down, business approach to service level management which enables companies to create...
- Research articles 2007-11-05
- Sign Into Zoho With Google Apps Domain Credentials
- In the latest cloud computing marriage, Zoho today began letting users access Zoho SAAS applications via their Google Apps domain credentials. With this move, Zoho hopes Google Apps users will adopt Zoho CRM, invoice and application development applications over comparable programs from Salesforce.com. Zoho continues to hew closely to sometime...
- News items 2009-08-26
- Mashable's Weekly Conference and Event Guide
- It's a brand new week, which means it's time for Mashable's guide to upcoming social media and web events, parties, and conferences. For more upcoming event listings, check out Mashable's Events section . Is your event not on this list? Contact us at least one month...
- News items 2009-11-09
- Oblicore Announces Jim Cavallo as Vice President of Professional Services
- Industry Visionary to Lead Enterprise Provisioning Solutions Division CAMBRIDGE, Mass. -- Oblicore, a leading provider of service level management software, today announced the appointment of Jim Cavallo as vice president of professional services. In this capacity, Cavallo will oversee a team of consultants responsible for the implementation, training and...
- Research articles 2007-06-27
- Cendura Adds New IT Service Management Features, Software Blueprints and Enterprise Integration to Cohesion
- Cohesion 4.0 took systems management to a whole new level -- aggregating all server and software configuration settings into an integrated, single pane of glass that allows systems managers to use its advanced automation capabilities to access, control and manage even the most complicated server, software and IT services configurations....
- Research articles 2006-05-16
- FBI Awards Metier Enterprise Project Portfolio Management Contract
- WASHINGTON -- Metier, Ltd., an innovator in predictive project portfolio management software and services, today announced the Federal Bureau of Investigation FBI as a new client. Metier will provide its WorkLenz software and Active Portfolio Services Office PSO services in support of the FBI's Enterprise IT Portfolio Management Program. This...
- Research articles 2004-11-09
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