eservice

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The Role of eService Within the Public Sector: A Study of the Public's Attitude Towards eGovernment

eService represents a tremendous opportunity for the public sector to improve the accessibility and take up of online services and, in doing so, increase the benefits to be gained from investment in modernizing Government and front-line service delivery. In many cases, it will be the positive impact of eService that...

Tags: Public Sector, Transversal, eService, E-government, Government

White papers 2004-11-26

Additional Resources

Advanced science and technology; proceedings

Advanced science and technology; proceedings. International e-Conference on Advanced Science and Technology (2009: Deajeonk, Korea) Computer Society Press 2009 84 pages $187.00 Paperback QA76 This volume brings together the proceedings of the 2009 International...

Articles 2009-06-01

Vanco Services, LLC Announces New Donor-Managed Option for Organization Web Sites

MINNETONKA, Minn., May 27 /PRNewswire/ -- Vanco Services has released a new version of e.serviceR by Web, its widely-used online giving solution for churches and nonprofit organizations. The new version has an optional feature that allows donors to log in and self-manage all aspects of their donation activity. By...

Articles 2009-05-27

TELECOM, IT AND E-GOVERNMENTAL SERVICES EXHIBITIONS

According to Oman News Agency: Eng. Ali bin Masoud al Sunaidi,Minister of Sports Affairs today inaugurated at the OmanInternational Exhibitions Centre, the Information Technology IT,Telecom and Technology Show, COMEX 2009 and the 2nd e-GovernmentalServices Exhibition which last for five days. Eng. al Sunaidi andattendees toured the 2nd e-Governmental Services Exhibition...

Articles 2009-05-26

OMAN: TELECOM, IT AND E-GOVERNMENTAL SERVICES EXHIBITIONS.

According to Oman News Agency: Eng. Ali bin Masoud al Sunaidi, Minister of Sports Affairs today inaugurated at the Oman International Exhibitions Centre, the Information Technology IT, Telecom and Technology Show, COMEX 2009 and the 2nd e-Governmental Services Exhibition which last for five days. Eng. al...

Articles 2009-05-26

Saudi Arabian Ministry Enables High-Performance e-Services with Juniper Networks Solutions

Foreign Affairs Network to Accelerate Online Services Spanning 104 Embassies Worldwide SUNNYVALE, Calif. -- Juniper Networks, Inc. (NASDAQ:JNPR), the...

Articles 2009-05-13

Plymouth Rock Assurance Expands Free eReminder Service to All Massachusetts Drivers

Plymouth RockAssurance , a leading New England auto insurance company, todayannounced a new program to offer all Massachusetts drivers, even those notinsured by Plymouth Rock, the opportunity to receive free email reminders30 days before their license renewals, registration renewals and annualauto inspection. This program, called the MYLESSM eReminder Service,...

Articles 2009-05-11

Microsoft Launches First Worldwide E-Services for the Elderly.

BILBAO, Spain, April 22 /PRNewswire/ -- - World's largest ageing care city, Sun City in Beijing, China, leverages the technology to cut costs, improve care delivery; UK's Medway delivers e-services to thousands of older people for personalised and self-directed social...

Articles 2009-04-22

Genesys Launches Initiative to Connect eServices, Contact Centers and Next-Generation Communications Into a Single Customer Conversation

Genesys, an Alcatel-Lucent company (EuronextParis: ALU) (NYSE: ALU), today announced a key initiative, called CrossChannel Conversations, designed to eliminate the silos between traditionalcontact centers, the Web and next-generation communication channels. Thenew initiative, launched at its annual G-Force conference, will result insolutions that bring together critical elements of the contact center;enterprise...

Articles 2009-04-21

Genesys and InQuira Provide a Fully Integrated Knowledge-Management and Customer-Service Solution That Extends the Value of eServices

Genesys, an Alcatel-Lucent company (EuronextParis: ALU) (NYSE: ALU), and InQuira Inc. today announced the integrationof their respective software suites -- enabling consumers to now have aseamless consistent experience when they interact with a company's contactcenter regardless of the communication channel they use. By combining Genesys' best-in-breed customer interaction software withInQuira's...

Articles 2009-04-21

More going online

MORE residents are using a website to find out about waste and recycling services. Council chiefs in South Tyneside said that for the first time more people are using its website than the phone to get details about services. A revamp of the website means people...

Articles 2009-04-17

Infor Demonstrates CRM Solutions at Net.Finance 2009

Infor today announced its presence at Net.Finance2009 , a multi-channel financial services marketing conference, on April20-23, 2009 at the JW Marriott Resort in Las Vegas. Infor is demonstratingits CRM Epiphany solutions for the financial services industry at booth#14. Julie Griffin, vice president of eServices at Navy Federal Credit...

Articles 2009-04-16

Guardian of businesses.(independent financial advisers)

Byline: Jon Finn Investing in the right technology and ensuring your business process is an efficient one which embraces e-services could certainly make a very big difference and there has never been a more important or urgent time to get this right ...

Articles 2009-04-16

MEASURING THE QUALITY OF E-SERVICE: SCALE DEVELOPMENT AND INITIAL VALIDATION

ABSTRACT The primary objective of this article is twofold: i constructing a scale for measuring e-service quality, and ii examining the effects of the dimensions of e-service quality on the various types of customer loyalty. By conducting exploratory factor analysis and structural equation modeling, we found that e-service quality is...

Articles 2009-04-03

ACS Acquires e-Services Group to Strengthen Global Customer Care and Business Processing Capabilities

DALLAS -- Affiliated Computer Services, Inc . (NYSE: ACS) today announced it has closed the acquisition of Caribbean-based e-Services Group International ,...

Articles 2009-03-24

VeriSign Unveils Platform for National Public Key Infrastructure

Governments around the world are looking toimplement more efficient e-services for citizens and need to ensure thatthe various programs -- and the methods used to access them -- are secure,reliable and scalable enough to serve millions of users, a challenge fewproviders can meet. Today, VeriSign, Inc. (NASDAQ: VRSN), the leading...

Articles 2009-03-24

ACE USA Introduces a Comprehensive Global Travel Program for the Higher Education Community

Single Point of Contact to Access Travel Insurance, Emergency Response and Security Evacuation Support, and New e-Services for Members of Colleges and Universities Traveling Worldwide ...

Articles 2009-03-23

Com Hem to Enhance Customer Service with KANA Software

Leading Swedish Triple-Play Service Provider to Utilize KANA’s Knowledge Management and eService Solutions MENLO PARK, Calif. -- KANA ...

Articles 2009-03-19

ACS announces plans to acquire e-Services Group International

TELECOMWORLDWIRE-17 March 2009-ACS announces plans to acquire e-Services Group InternationalC1994-2009 M2 COMMUNICATIONS LTD http://www.m2.com Affiliated Computer Services Inc ACS (NYSE: ACS), a provider of business process outsourcing and information technology solutions, announced on Monday (16 March) that it is in discussions to purchase e-Services Group International, a business...

Articles 2009-03-17

ACS contemplates acquisition of e-Services Group International

TELECOMWORLDWIRE-17 March 2009-ACS contemplates acquisition of e-Services Group InternationalC1994-2009 M2 COMMUNICATIONS LTD http://www.m2.com Affiliated Computer Services Inc (NYSE:ACS), an information communications and technology services provider in Jamaica, has confirmed that it is in discussions to acquire the Caribbean-based e-Services Group International, a business process outsourcing and customer care...

Articles 2009-03-17