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- The Role of eService Within the Public Sector: A Study of the Public's Attitude Towards eGovernment
- eService represents a tremendous opportunity for the public sector to improve the accessibility and take up of online services and, in doing so, increase the benefits to be gained from investment in modernizing Government and front-line service delivery. In many cases, it will be the positive impact of eService that...
- White papers 2004-11-26
Additional Resources
- Servicesoft Technologies Announces Merger With Leading eService Consulting Firm, Internet Business Advantages
- Business/Technology Editors NATICK, Mass.--BUSINESS WIRE--Jan. 10, 2000 Enables Fast Deployment of Complete eService Solutions with Dramatically Increased Return-on-Investment Servicesoft Technologies, Inc., the leader in eService product solutions, merged today with leading eServices consulting firm, Internet Business Advantages, Inc. IBA. With this agreement, Servicesoft will deliver the...
- Research articles 2003-04-01
- eGain eService Enterprise
- Handling customer information coming in from various media is perhaps the greatest challenge for contact centers, and finding a solution that can efficiently and effectively handle these interactions is also a challenge. The eGain eService Enterprise (E3) is designed to provide a solution that stretches from voice to Web selfservice...
- Research articles 2001-11-01
- Adaptec Inc. (The Biz).(deployment of RightNow eService Center )(Brief Article)
- Adaptec Inc., a global data storage access provider, is expanding its deployment of RightNow eService Center to maximize customer support. Adaptec is implementing a Japanese interface, in addition to the already deployed French and German interface Adaptec Inc., a global data storage access provider,...
- Research articles 2002-08-01
- eGain Receives the Highest Scores in 14 Enterprise-Critical Criteria in 2006 eService Evaluation Report by Independent Research Firm
- eGain Communications Corporation (OTCBB: EGAN), a leading provider of customer service and contact center software for in-house or on-demand deployment, announced today that the company received top scores for 14 enterprise-critical criteria, while being rated an eService leader for the second year in a row, in the Q1 2006 Forrester...
- Research articles 2006-06-06
- KANA Named a Leader in Independent Analyst Firm's eService Report, KANA Received High Scores in eService Strategy and Web Collaboration
- MENLO PARK, Calif. -- KANA Software, Inc. (NASDAQ: KANA), a leading provider of Service Resolution Management SRM solutions, today announced it is positioned as a leader in The Forrester Wave: eService, Q1 2005, Forrester Research, Inc., March 2005. The company was one of a select group of vendors asked to...
- Research articles 2005-03-30
- Be Free Selects Servicesoft's Intelligent eService Solutions to Deliver Superior Customer Service Over the Internet
- Business/Technology Editors NATICK, Mass.--BUSINESS WIRE--June 1, 2000 Be Free Helps Internet's Top Marketers Achieve Greater Success Be Free, Inc., the leader in performance marketing, has selected Servicesoft Inc., a leading provider of intelligent eService solutions, to provide its customers with the most complete and intelligent online customer...
- Research articles 2000-06-01
- Cablecom improves service order control with Scala eService management; Swiss subsidiary of broadband corporation NTL simplifies service order processes and increases the level of customer service.
- M2 PRESSWIRE-15 December 2000-SCALA BUSINESS SOLUTIONS: Cablecom improves service order control with Scala eService management; Swiss subsidiary of broadband corporation NTL simplifies service order processes and increases the level of customer service C1994-2000 M2 COMMUNICATIONS LTD RDATE:15122000 ...
- Research articles 2000-12-15
- Independent Research Firm Gives eGain's Customer Service Suite the Highest Score in "Current Offering" Category in 2005 eService Wave Report
- eGain Communications Inc. (OTC BB: EGAN), a leading provider of customer service and contact center software for in-house or on-demand deployment, announced today that eGain ServiceTM 7, the company's software suite, received the top overall numeric score in the "current offering" category in the Q1 2005 Forrester Wave report for...
- Research articles 2005-03-31
- Forrester Research Announces New eService TechRankings
- CAMBRIDGE, Mass. -- Contact centers and service organizations are constantly looking for cost-effective approaches to streamline customer interactions and deflect phone calls to Web self-service. With call volumes on the rise, many CRM and customer service vendors are offering eService software, which provides knowledge platforms for agents and customer self-service,...
- Research articles 2004-09-07
- Independent Research Firm Gives eGain Top Score for Email Response Management in 2004 eService TechRankings
- eGain Communications Inc., (OTC BB: EGAN), a leading provider of customer service and contact center software for in-house or on-demand hosted deployment, announced today that its multi-channel customer service suite received the top score for email response management (4.8 out of 5.0) among all vendors, and the top scores for...
- Research articles 2004-09-23
- KANA Bolsters eService Capabilities with New Versions of KANA Response and KANA Response Live; Upgrades to KANA's Multi-Channel Customer Service Solutions Significantly Improve Reporting, Agent Collaboration and Data Integration
- MENLO PARK, Calif. -- KANA Software, Inc. (Pinksheets: KANA.PK), a leading provider of service resolution management SRM solutions, today announced new versions of KANA Response and KANA Response Live, the company's integrated eService solutions for e-mail response management, live chat and Web collaboration. The upgrades include enhancements to KANA Response's...
- Research articles 2006-03-27
- UniPress Software's FootPrints for eService Solution Continues to Help Organizations Manage Rising Level of Web Self-Service Interactions
- EDISON, N.J. -- FootPrints for eService Helps Customers Manage Multi-Channel Support Requests, Improve Online Customer Support, Streamline Agent Workflow, and Reduce Incident Costs
- Research articles 2006-03-07
- Independent Analyst Firm Ranks ATG As a Leader in Eservice Vendor Evaluation; Integration with ATG Commerce Platform and Applications, Strength of Knowledgebase Cited as Key Differentiators
- CAMBRIDGE, Mass. -- ATG (Art Technology Group, Inc., NASDAQ: ARTG), whose licensed and on demand technology powers e-commerce sites and supporting e-marketing and customer service solutions for the world's most consumer-centric enterprises, today announced that it has been rated as a leader in the "Forrester WaveTM: eService Suites, Q2 2006"...
- Research articles 2006-06-07
- eGain's eService Solutions earn product line strategy award from Frost & Sullivan.
- M2 PRESSWIRE-8 October 2001-EGAIN COMMUNICATIONS: eGain's eService Solutions earn product line strategy award from Frost & Sullivan C1994-2001 M2 COMMUNICATIONS LTD RDATE:08102001 Slough, United Kingdom -- eGain Communications Corporation (Nasdaq: EGAN), a global provider of interaction management software has been...
- Research articles 2001-10-08
- Metrix announces Metrix 4.2 ProductService CRM software suite; Metrix 4.2 enables superior service revenue generation and provides for faster eService implementations through enterprise application integration with SAP, Oracle, Baan, Siebel, Clarify, and
- M2 PRESSWIRE-24 March 2000-METRIX: Metrix announces Metrix 4.2 ProductService CRM software suite; Metrix 4.2 enables superior service revenue generation and provides for faster eService implementations through enterprise application integration with SAP, Oracle, Baan, Siebel, Clarify, and Vantive C1994-2000 M2 COMMUNICATIONS LTD ...
- Research articles 2000-03-24
- Made2Manage Systems Implements ServiceWare's eService Suite to Provide Small and Midsize Manufacturers with Superior Web-Based Support
- Business Editors/High-Tech Writers INDIANAPOLIS & OAKMONT, Pa.--BUSINESS WIRE--Nov. 27, 2000 M2MEXPERT.com's Use of ServiceWare's Knowledge-Based Support Solutions Will Assist Customers Around the Clock Enterprise business system provider Made2Manage Systems Inc. (Nasdaq:MTMS) and ServiceWare Technologies, Inc. (Nasdaq:SVCW), a leading provider of Web-based solutions for enterprise service and...
- Research articles 2000-11-27
- Green Mountain Energy Company Selects ServiceWare Technologies, Inc. to Enhance Customer Care; ServiceWare's eService Suite to Improve Agent Efficiency and Enable Web Self-Service
- Business Editors & High Tech Writers EDISON, N.J.--BUSINESS WIRE--Oct. 29, 2002 ServiceWare Technologies, Inc. (Nasdaq:SVCW), a leading provider of Web-based knowledge management solutions for customer service and support, today announced that Green Mountain Energy Company, the nation's largest and fastest growing retail provider of cleaner electricity, has selected...
- Research articles 2002-10-29
- Grumman Systems Support Corporation Selects ServiceWare for Comprehensive Customer Support Over the Web
- Business Editors/High-Tech Writers OAKMONT, Pa.--BUSINESS WIRE--March 6, 2000 Leading IT Services Company Deploys eService SuiteTM to More Than 30,000 Users Nationwide ServiceWare, Inc., the fastest growing provider of eService solutions, today announced that Grumman Systems Support Corporation GSSC, an operating unit of Logicon Inc., a Northrop...
- Research articles 2000-03-06
- Primus eService Software Providing eService Foundation for Global 2000 Customers
- Business Editors, High-Tech Writers
- Research articles 1999-12-27
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