BNET Industries
- Public
- US
Dow Jones Description
Call Center & Outsourcing Services
Co-CFO
Art GrafContact Information
602 E Huntington Dr Ste H
Monrovia, California 91016
(626) 256-7560
Peer Companies
NAICS Code All Other Business Support Services: 561499
News & Analysis
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etelecare global solutions inc. - All News and Analysis
eTelecare Global Solutions, Inc. Q2 2008 Earnings Call Transcript
Question-and-Answer Session Operator Thank you. Operator Instructions. And we go first to Dave Koning with Robert W. Baird. Dave Koning - Robert W. Baird Hi, guys. John Harris Hi, Dave. How are you doing? Dave Koning - Robert W. Baird Good, thanks. First of all, I am...
- 1
Decision Makers
| Name (plus bio) | Position |
|---|---|
| Art Graf | Co-CFO |
| Kris Weitz-Rammer | CIO |
| Mike Dodson | CFO & Senior Vice President |
| Robin Valdes | Co-CFO |
| Einar Seadler | Senior Vice President, Global Operations |
| Benedict Hernandez | Vice President, Operations & Shared Services |
| Peter Mikhalev | Vice President, Corp Development |
| Vivek Padmanabhan | Vice President, Global Shared Services |
| Ahyee L. Campos | Director, Corp Growth & Planning |
| Achi Yaffe | Head, Technical Services |
| Brett Ransom | Head, Sales |
| Brian Cotter | Head, Workforce Management & Reporting |
| Buzz Stitzer | Head, US Region |
| Eric Owen | |
| Gilbert Santa Maria | |
| Gilbert Santa Maria | Head, Technical Support |
| Glenn Dispenziere | |
| Jack Tootson | |
| Kris Weitz | |
| Mary Sculley |
Board of Directors
| Name (plus bio) | Position |
|---|---|
| Alfredo I. Ayala | Chairman |
| John Levack | Board of Directors |
| John R. Harris | Board of Directors |
| Organization | Position | Status |
|---|---|---|
| eTelecare Global Solutions | Co-CFO | Current |
| Organization | Position | Status |
|---|---|---|
| eTelecare Global Solutions | CIO | Current |
| Organization | Position | Status |
|---|---|---|
| eTelecare Global Solutions | CFO & Senior Vice President | Current |
| Phase 2 Solutions, Inc. | Senior Vice President and Chief Financial Officer | Current |
| Global Solutions | Current | |
| Novellus Systems, Inc. | Chief Accounting Officer | Former |
| Electro Scientific Industries, Inc. | Cfo | Former |
| Novellus Systems, Inc. | Corporate Controller | Former |
| eTelecare Global Solutions | Financial Officer | Former |
| University of Wisconsin | Business Administration | Former |
| Organization | Position | Status |
|---|---|---|
| eTelecare Global Solutions | Co-CFO | Current |
| Organization | Position | Status |
|---|---|---|
| eTelecare Global Solutions | Senior Vice President, Global Operations | Current |
| Phase 2 Solutions, Inc. | Senior Vice President, Global Operations | Current |
| United States Military Academy | Associate Professor | Former |
| McKinsey & Company, Inc. | Leader In Operations | Former |
| The Pentagon Company | Former | |
| Cornell University | Former |
| Organization | Position | Status |
|---|---|---|
| Phase 2 Solutions, Inc. | Senior Vice President, Philippine Operations | Current |
| eTelecare Global Solutions | Vice President, Operations & Shared Services | Current |
| Nextel | Current | |
| Smart Communications | Customer Care Manager | Former |
| University of the Philippines | Instructor | Former |
| Sprint Nextel Corporation | Former | |
| University of the Philippines | Ba In Psychology. | Former |
| University Corp. | BA In Psychology | Former |
| Organization | Position | Status |
|---|---|---|
| eTelecare Global Solutions | Vice President, Corp Development | Current |
| Organization | Position | Status |
|---|---|---|
| Phase 2 Solutions, Inc. | Senior Vice President, Global Shared Services | Current |
| eTelecare Global Solutions | Vice President, Global Shared Services | Current |
| eTelecare Global Solutions | Head, Quality, Trng & Recruiting | Former |
| McKinsey & Company, Inc. | Former | |
| Global Solutions | Former | |
| University of Chicago | Masters of Business Administration | Former |
| Duke University | Masters In Computational Mechanics | Former |
| Indian Institute of Technology - Delhi | Bachelor of Technology In Civil Engineering | Former |
| Organization | Position | Status |
|---|---|---|
| eTelecare Global Solutions | Director, Corp Growth & Planning | Current |
| eTelecare Global Solutions | Director, Corp Growth & Planning | Former |
| Organization | Position | Status |
|---|---|---|
| eTelecare Global Solutions | Head, Technical Services | Current |
| Organization | Position | Status |
|---|---|---|
| Phase 2 Solutions, Inc. | Global Head, Business Units | Current |
| eTelecare Global Solutions | Head, Sales | Current |
| University of Phoenix | MBA | Former |
| The University of Arizona | Bachelor's In Economics | Former |
| Organization | Position | Status |
|---|---|---|
| eTelecare Global Solutions | Head, Workforce Management & Reporting | Current |
| Organization | Position | Status |
|---|---|---|
| eTelecare Global Solutions | Head, US Region | Current |
| Telecom-USA.Com | director of external | Former |
| Organization | Position | Status |
|---|---|---|
| eTelecare Global Solutions | Current | |
| AT&T Inc. | Former |
| Organization | Position | Status |
|---|---|---|
| Phase 2 Solutions, Inc. | Senior Vice President, Corporate Development | Current |
| Booz Allen Hamilton, Inc. | Consultant | Current |
| eTelecare Global Solutions | Current | |
| Emrgind | Board of Directors | Current |
| Booz Allen Hamilton, Inc. | General Manager | Former |
| Argosy Partners | Associate Director | Former |
| Yale School of Management | MBA | Former |
| University of the Philippines | Bs In Electrical Engineering | Former |
| University Corp. | BS In Electrical Engineering | Former |
Mr. Santa Maria joined eTelecare in 2004. Mr. Santa Maria was previously a consultant on BPO to Booz Allen Hamilton, Dun and Bradstreet, Sterling HSA, and private equity-backed management groups. Mr. Santa Maria earned a BS degree in electrical engineering from the University of the Philippines and an M.B.A. from the Yale School of Management
| Organization | Position | Status |
|---|---|---|
| eTelecare Global Solutions | Head, Technical Support | Current |
Mr. Glenn Dispenziere has served as eTelecare's senior vice president of sales and marketing since December 2005. From 2003 to 2005, Mr. Dispenziere served as vice president of strategic sales and business development at Witness Systems, Inc., a call center/CRM software provider. From 1997 to 2003, Mr. Dispenziere served as a partner at Accenture, a consulting company, where he specialized in CRM and call centers. Mr. Dispenziere holds a B.S. in mechanical engineering from Lehigh University and an M.B.A. in marketing and finance from the College of William & Mary.
| Organization | Position | Status |
|---|---|---|
| eTelecare Global Solutions | Current | |
| Witness Systems Inc. | Vice President of Strategic Sales & Business Development | Former |
| Accenture Ltd. | partner | Former |
| William & Mary | Masters of Business Adminstration in Marketing and Finance | Former |
| Organization | Position | Status |
|---|---|---|
| eTelecare Global Solutions | Current | |
| Northern Illinois University | Masters in management | Former |
| Northern Illinois University | Masters in management | Former |
| Organization | Position | Status |
|---|---|---|
| eTelecare Global Solutions | Current | |
| University of Wisconsin | B.S. in Marketing | Former |
| Organization | Position | Status |
|---|---|---|
| Phase 2 Solutions, Inc. | Senior Vice President, Global Human Resources | Current |
| Global Solutions | Current | |
| eTelecare Global Solutions | Current | |
| Electronic Data Systems Corporation | Former | |
| Sabre Corporation | Former | |
| North Texas State University | Masters Degree In Applied Economics and Industrial Relations | Former |
| University of St. Thomas | BA In Psychology and Sociology | Former |
| Organization | Position | Status |
|---|---|---|
| Spi Technologies, Inc. | Chairman | Former |
| Crimson Investment | Partner | Former |
| Harvard Business School | Economics from Brown University , and an MBA | Former |
| Organization | Position | Status |
|---|---|---|
| Moserbaer India Limited | Board of Directors | Current |
| Zensar Technologies Inc. | Board of Directors | Current |
| eTelecare Global Solutions | Board of Directors | Current |
| Aksh Optifibre Limited | Board of Directors | Current |
| Bath University | Degree In Business Administration | Former |
Mr. John Harris has served as eTelecare president and chief executive officer since March 2006. From November 2003 to January 2004, Mr. Harris served as chief executive officer of Seven Worldwide Inc., a business process outsourcing company. From 2002 to 2003, Mr. Harris served as chief executive officer of Delinea Corporation, a business process outsourcing company. From 2000 to 2002, Mr. Harris served as chief executive officer of Exolink Corporation, a technology company. From 1973 to 1999, Mr. Harris held a variety of positions, including group vice president and corporate officer of Electronic Data Systems Corporation, or EDS, a global provider of IT and BPO services. Mr. Harris holds a B.B.A. and a M.B.A. from West Georgia University.
| Organization | Position | Status |
|---|---|---|
| eTelecare Global Solutions | Board of Directors | Current |
| eTelecare Global Solutions | President & CEO | Former |
Executive News
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Stream Global Services, Inc. and eTelecare Global Solutions to Combine in a Stock-for-Stock Transaction
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