a state of organizational performance achieved through the successful integration of a variety of operational and strategic elements that enables an organization to become one...
In a survey completed in January 2008, the Economist Intelligence Unit EIU surveyed operational, financial, IT, and sales and marketing executives around the world on the role of operational excellence in their business strategies. The survey yielded 946 responses from mid-sized companies with annual revenues of $20m-$500m. This paper is...
ChangeThis has posted John Spence's essay Achieving Business Excellence . In it, Spence argues that there are six things all excellent businesses have in common I have summed and in some cases paraphrased: 1. Vivid vision, well articulated. 2. The best people, who...
Do you strive for perfection? Do you spend countless hours doing and redoing just to get something just right? Are the "Benefits" of technology like word processors and networked printers driving you to make version after version of documents when a little dab of white out would do you just...
Operational excellence is a term usually associated with private-sector enterprises that are focusing on business processes and technologies that drive improvements in the ways in which they deliver products and services to customers. Operational excellence, however, takes more than technological know-how. It must be founded on a commitment to continuous...
The combination of a healthy, productive and with vision leadership, with dedicated highly motivated managers and personnel, no matter which industry they serve and no matter what the organizational structure is, can guarantee that sustainable excellence will be achieved, when provided with specific training and self-assessment tools. Once innovation becomes...
The contemporary business era is dominated by information. The organizations that have the ability to leverage information to gain competitive advantage will succeed in the long-run. Operational excellence is determined by the tenacity to convert data into actionable information. For the aforesaid endeavor, space is an important consideration. The control...
Companies must attract, retain, and develop top performers to attain and maintain competitive advantage. Optimizing human capital can be achieved through a pro-active talent-management process. This paper identifies the factors that contribute most to the creation and sustenance of organizational excellence, as measured by continuous stakeholder satisfaction, perpetual competitive advantage,...
Organizations are typically designed along functional lines. Functions, such as engineering, marketing, accounting, manufacturing, and so on are assigned responsibility for certain tasks. The functions tend to correspond closely to university degree programs. Persons with higher education in a functional area specialize in the work assigned to the function. Process...
This article tells us about correlation of excellence concepts and quality management principles. The EFQM defines excellence as ‘outstanding practice in managing the organisation and achieving results’ - not only by hitting the end-of-term numbers, but also by managing well. This view is reflected in the structure of the model,...
Leaders do not command excellence, they build excellence. Excellence is being all one can be within the bounds of doing what is right for the organization. To reach excellence one must first be a leader of character. Character develops over time. Many think that much of character is formed early...
From the executive summary: ‘Excellence is never cheap, because it stems from a sound approach, experience, and time-intensive work. The cost to a product development program for truly outstanding consultation is worth avoiding the risk of failed clinical trial, major regulatory errors or even the loss of a small amount...
From the executive summary: ‘To achieve the goals of operational excellence cycle, organizations and management must be committed to quality, continuous improvement, and total compliance. They have to be willing to invest in the training and development of their requirement writers, trainers, and auditors to ensure requirements are always clearly...
Service excellence generates increased profits and customer loyalty and retention. Gaining competitive advantage and increased profitability is possible with a new approach to planning and delivering after sales service. Read article for details suggesting, that designing for service results in an increased use of modular designs and customer-replaceable units, which...
If a company is going to stay in business, it has to change, and that can be scary. Many people see change as threatening. To them, it is the destroyer of what is familiar and comfortable rather than the creator of what is new and exciting. Unfortunately, comfort can be...
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