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	<title><![CDATA[experience Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/experience.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to experience]]></description>
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	<language>en-us</language>
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		<title><![CDATA[Kevin Moore, Crossmark]]></title>
		<link><![CDATA[http://www.bnet.com/2422-27082_23-338431.html]]></link>
		<description><![CDATA[Kevin Moore tells how getting the right product in the right environment can improve the shopping experience.]]></description>
		<s:doctype><![CDATA[Videos]]></s:doctype>
		<pubDate>Wed, 02 Sep 2009 21:54:25 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/environment.html"><![CDATA[Environment]]></category>
		<category domain="http://resources.bnet.com/topic/experience.html"><![CDATA[Experience]]></category>
		<category domain="http://resources.bnet.com/topic/kevin+moore.html"><![CDATA[Kevin Moore]]></category>
		<category domain="http://resources.bnet.com/topic/crossmark.html"><![CDATA[Crossmark]]></category>
		<category domain="http://resources.bnet.com/topic/cxos+unplugged.html"><![CDATA[CXOs Unplugged]]></category>
		<category domain="http://resources.bnet.com/topic/retail.html"><![CDATA[Retail]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
	</item>
	<item>
		<title><![CDATA[Hire Someone With No Experience]]></title>
		<link><![CDATA[http://blogs.bnet.com/harvard/?p=3386]]></link>
		<description><![CDATA[If your company has plenty of hiring resources you have my permission to skip this post. But, if your operation runs on a shoestring, this may be the ideal time to get a a cheap read free but talented hire.    The key: look for someone with no...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 17 Aug 2009 09:45:58 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/hiring.html"><![CDATA[Hiring]]></category>
		<category domain="http://resources.bnet.com/topic/experience.html"><![CDATA[Experience]]></category>
		<category domain="http://resources.bnet.com/topic/recruitment+%2526+selection.html"><![CDATA[Recruitment & Selection]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://resources.bnet.com/topic/sean+silverthorne.html"><![CDATA[Sean Silverthorne]]></category>
	</item>
	<item>
		<title><![CDATA[How to Take Your Customers from Happy to Wowed]]></title>
		<link><![CDATA[http://blogs.bnet.com/mba/?p=997]]></link>
		<description><![CDATA[We've all experienced it. The clerk who sees you waiting in the checkout line behind the hundred-coupon customer and motions you over while saying the magic words: "I can help you here." The restaurant manager who takes a sub-par dish off the bill without being asked. After having one of...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 27 Jul 2009 06:00:25 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://resources.bnet.com/topic/experience.html"><![CDATA[Experience]]></category>
		<category domain="http://resources.bnet.com/topic/product+marketing.html"><![CDATA[Product Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/branding.html"><![CDATA[Branding]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/stacy+blackman.html"><![CDATA[Stacy Blackman]]></category>
	</item>
	<item>
		<title><![CDATA[6 Steps to Designing and Delivering a Great Support Experience]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=937993]]></link>
		<description><![CDATA[In the support center, revenue is won and lost every day based solely on the quality of customer experience, not just price and product performance. And in today's wired world that experience - good or bad - will be shared with other consumers instantly.    View this BNET...]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Tue, 31 Mar 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/brand.html"><![CDATA[Brand]]></category>
		<category domain="http://resources.bnet.com/topic/experience.html"><![CDATA[Experience]]></category>
		<category domain="http://resources.bnet.com/topic/brand+loyalty.html"><![CDATA[Brand Loyalty]]></category>
		<category domain="http://resources.bnet.com/topic/branding.html"><![CDATA[Branding]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
	</item>
	<item>
		<title><![CDATA[Eight Tricky Interview Questions]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1017883]]></link>
		<description><![CDATA[Does the thought of going on a job interview cause your palms to sweat and your body to break out in hives? Stop itching; you're not alone. The vast majority of job seekers admit to emotions ranging from mild uneasiness to downright panic leading up to their interviews. The good...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/job.html"><![CDATA[Job]]></category>
		<category domain="http://resources.bnet.com/topic/job+interview.html"><![CDATA[Job Interview]]></category>
		<category domain="http://resources.bnet.com/topic/jobseeker.html"><![CDATA[Jobseeker]]></category>
		<category domain="http://resources.bnet.com/topic/experience.html"><![CDATA[Experience]]></category>
		<category domain="http://resources.bnet.com/topic/recruitment+%2526+selection.html"><![CDATA[Recruitment & Selection]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
	</item>
	<item>
		<title><![CDATA[How To Prepare For A Behavioral Interview - Part 3]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1017881]]></link>
		<description><![CDATA[Behavioral interviews are designed to make you think on your feet. But no matter how many employers say you can't prepare for them, you can still dig deep into your memory before the interview and be ready to talk experiences that could fit situations your potential employer throws at you. ]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/interview.html"><![CDATA[Interview]]></category>
		<category domain="http://resources.bnet.com/topic/experience.html"><![CDATA[Experience]]></category>
		<category domain="http://resources.bnet.com/topic/flash+memory.html"><![CDATA[Flash Memory]]></category>
	</item>
	<item>
		<title><![CDATA[Talking Out Loud]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1017879]]></link>
		<description><![CDATA[In a world that is increasingly technical, in which e-mail makes it possible never to talk to the person sitting three cubicles away, employers place a premium on communication skills. To be successful on the job, employees must speak coherently and confidently. The best way to do this is to...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/practice.html"><![CDATA[Practice]]></category>
		<category domain="http://resources.bnet.com/topic/experience.html"><![CDATA[Experience]]></category>
		<category domain="http://resources.bnet.com/topic/leadership.html"><![CDATA[Leadership]]></category>
		<category domain="http://resources.bnet.com/topic/e-mail.html"><![CDATA[E-mail]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/recruitment+%2526+selection.html"><![CDATA[Recruitment & Selection]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/online+communications.html"><![CDATA[Online Communications]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
	</item>
	<item>
		<title><![CDATA[Top 10 Interview Tips From An Etiquette Professional]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1017873]]></link>
		<description><![CDATA[Interview - one of the most dreaded words in the English language for job seekers young and old. Do your hands begin to tremble or do you break out in a cold sweat when you hear the word? You're not alone. Could there be a more difficult situation than walking...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/word.html"><![CDATA[Word]]></category>
		<category domain="http://resources.bnet.com/topic/experience.html"><![CDATA[Experience]]></category>
		<category domain="http://resources.bnet.com/topic/productivity.html"><![CDATA[Productivity]]></category>
	</item>
	<item>
		<title><![CDATA[Have Your Answer Ready]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1017871]]></link>
		<description><![CDATA[Your best weapon to mastering the job interview is preparation. This paper provides the top ten job interview questions most commonly asked by employers. It can be easy to convince ourselves that the job interview doesn't matter so much, as long as our resume is outstanding, our dress is impeccably...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/job.html"><![CDATA[Job]]></category>
		<category domain="http://resources.bnet.com/topic/job+interview.html"><![CDATA[Job Interview]]></category>
		<category domain="http://resources.bnet.com/topic/experience.html"><![CDATA[Experience]]></category>
		<category domain="http://resources.bnet.com/topic/recruitment+%2526+selection.html"><![CDATA[Recruitment & Selection]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
	</item>
	<item>
		<title><![CDATA[What Interviewers Are Tired Of...And What They're Looking For]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1017869]]></link>
		<description><![CDATA[Prepare yourself to interview for a job in Programming. A surprisingly large percentage of applicants can't perform basic tasks - find out how to stand out from the rest. A surprisingly large fraction of applicants, even those with masters' degrees and PhDs in computer science, fail during interviews when asked...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/applicant.html"><![CDATA[Applicant]]></category>
		<category domain="http://resources.bnet.com/topic/programming.html"><![CDATA[Programming]]></category>
		<category domain="http://resources.bnet.com/topic/experience.html"><![CDATA[Experience]]></category>
		<category domain="http://resources.bnet.com/topic/development+tools.html"><![CDATA[Development Tools]]></category>
		<category domain="http://resources.bnet.com/topic/software+development.html"><![CDATA[Software Development]]></category>
		<category domain="http://resources.bnet.com/topic/software%252fweb+development.html"><![CDATA[Software/Web Development]]></category>
	</item>
	<item>
		<title><![CDATA[Ten Questions You Should Never Be Asked In An Interview]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1017867]]></link>
		<description><![CDATA[While there are many points to cover in preparation for an interview, no point is more important than knowing which questions are considered illegal and are simply NOT allowed to be asked during your interview. There are numerous state and federal antidiscrimination laws designed to assure that employers hire based...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/question.html"><![CDATA[Question]]></category>
		<category domain="http://resources.bnet.com/topic/interview.html"><![CDATA[Interview]]></category>
		<category domain="http://resources.bnet.com/topic/experience.html"><![CDATA[Experience]]></category>
		<category domain="http://resources.bnet.com/topic/games.html"><![CDATA[Games]]></category>
		<category domain="http://resources.bnet.com/topic/personal+technology.html"><![CDATA[Personal Technology]]></category>
	</item>
	<item>
		<title><![CDATA[Meeting The Nonprofit: Ten Interviewing Tips]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1017865]]></link>
		<description><![CDATA[The job interview can be a stressful experience if you're not prepared. Interviewing in the nonprofit sector is no exception - especially as every organization has its own unique mission, culture, and expectations. The job interview can be a stressful experience if you're not prepared. Interviewing in the nonprofit sector...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/job+interview.html"><![CDATA[Job Interview]]></category>
		<category domain="http://resources.bnet.com/topic/experience.html"><![CDATA[Experience]]></category>
		<category domain="http://resources.bnet.com/topic/recruitment+%2526+selection.html"><![CDATA[Recruitment & Selection]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
	</item>
	<item>
		<title><![CDATA[Interview Follow-Up]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1017863]]></link>
		<description><![CDATA[Some people think writing a thank you note is unnecessary, old-fashioned protocol, but a thank you note says much more than a simple thanks. The "Thank you" part is only a guise. The real motive is to put yourself at the top of your interviewer's head and to convey your...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/note.html"><![CDATA[Note]]></category>
		<category domain="http://resources.bnet.com/topic/experience.html"><![CDATA[Experience]]></category>
	</item>
	<item>
		<title><![CDATA[Interviewing For Fit]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1017861]]></link>
		<description><![CDATA[Interviews used to be predictable. If you prepared answers to some basic questions, you could come across as a qualified candidate. But these days employers aren't always looking for the best-qualified candidate. They're searching for the best fit. So what is the right fit? It's different for every company and...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/candidate.html"><![CDATA[Candidate]]></category>
		<category domain="http://resources.bnet.com/topic/experience.html"><![CDATA[Experience]]></category>
	</item>
	<item>
		<title><![CDATA[Interviews: Dating For Job Seekers?]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1017859]]></link>
		<description><![CDATA[Of course, interviewing isn't entirely like dating. There are times that an employer who really is into someone can't offer them a job. For example, if the company has a massive downsizing between when you were interviewed and when the employer was supposed to call. Furthermore, as the job seeker,...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/job.html"><![CDATA[Job]]></category>
		<category domain="http://resources.bnet.com/topic/employer.html"><![CDATA[Employer]]></category>
		<category domain="http://resources.bnet.com/topic/experience.html"><![CDATA[Experience]]></category>
		<category domain="http://resources.bnet.com/topic/recruitment+%2526+selection.html"><![CDATA[Recruitment & Selection]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
	</item>
	<item>
		<title><![CDATA[Case Interviews: A Dozen Key Guidelines]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1017857]]></link>
		<description><![CDATA[Whether answering a brainteaser, guesstimate, or business case question, these simple tips should help you maneuver through your answer with poise and confidence. Verbally outlining your response is the hardest part of a case - and the most crucial. Almost all consulting firms use case interviews as part of the...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/consulting.html"><![CDATA[Consulting]]></category>
		<category domain="http://resources.bnet.com/topic/experience.html"><![CDATA[Experience]]></category>
		<category domain="http://resources.bnet.com/topic/case+interview.html"><![CDATA[Case Interview]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
	</item>
	<item>
		<title><![CDATA[What Is Behavioral Interviewing?: Part 1]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1017855]]></link>
		<description><![CDATA[Hiring the wrong person is not only irritating, but time consuming and expensive, and it's much easier and cheaper to hire someone than to fire someone. So employers have a financial incentive to get it right the first time. Studies about behavioral interviewing have proven it to be much more...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/job.html"><![CDATA[Job]]></category>
		<category domain="http://resources.bnet.com/topic/interview.html"><![CDATA[Interview]]></category>
		<category domain="http://resources.bnet.com/topic/experience.html"><![CDATA[Experience]]></category>
		<category domain="http://resources.bnet.com/topic/recruitment+%2526+selection.html"><![CDATA[Recruitment & Selection]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
	</item>
	<item>
		<title><![CDATA[Interview Tips For Interns]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1017853]]></link>
		<description><![CDATA[If you've been granted an interview, you're already halfway to getting the exciting internship you've been looking for. Congratulations! Since so many students apply for a limited number of positions, companies generally eliminate candidates based on their resumes, using interviews to make the final cut. This paper gives some interview...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/interview.html"><![CDATA[Interview]]></category>
		<category domain="http://resources.bnet.com/topic/experience.html"><![CDATA[Experience]]></category>
	</item>
	<item>
		<title><![CDATA[Interview Tips And Techniques Everybody Can Use]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1017817]]></link>
		<description><![CDATA[Research the company. Find out as much about the company as possible. It is much easier in this day and age of the Internet. It doesn't take long, and the payoff of showing your interest is more than worth the little time it takes. Develop a list of questions. Most...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/technique.html"><![CDATA[Technique]]></category>
		<category domain="http://resources.bnet.com/topic/question.html"><![CDATA[Question]]></category>
		<category domain="http://resources.bnet.com/topic/interview.html"><![CDATA[Interview]]></category>
		<category domain="http://resources.bnet.com/topic/experience.html"><![CDATA[Experience]]></category>
		<category domain="http://resources.bnet.com/topic/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://resources.bnet.com/topic/productivity.html"><![CDATA[Productivity]]></category>
	</item>
	<item>
		<title><![CDATA[Self-Employed But Need A Job? Here's How To Interview]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1017741]]></link>
		<description><![CDATA[If you're self-employed and seeking a salaried position, you needn't take a defensive, one-down role. Instead, tally up your positive experiences and sell the employer on who you are: a seasoned professional with unique real-world experience, ready to hit the ground running. Always think, "What's in it for THEM?" Wherever...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/job.html"><![CDATA[Job]]></category>
		<category domain="http://resources.bnet.com/topic/employer.html"><![CDATA[Employer]]></category>
		<category domain="http://resources.bnet.com/topic/experience.html"><![CDATA[Experience]]></category>
		<category domain="http://resources.bnet.com/topic/vault.com.html"><![CDATA[Vault.com]]></category>
		<category domain="http://resources.bnet.com/topic/recruitment+%2526+selection.html"><![CDATA[Recruitment & Selection]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
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