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- A Case Study in Handling Corporate Screw-Ups
- We've written posts offering general guidance on how to handle a corporate screw-up, as well as our thoughts on various companies' responses to public misfires and mistakes, but sometimes nothing is as illuminating as a real life case study. Last week, Business Week offered an interesting look at how Travelocity...
- Blog posts 2007-10-02
- Flying on short notice can often result in better deal.
- By Martin J. Moylan, Pioneer Press, St. Paul, Minn. Knight Ridder/Tribune Business News Aug. 12--When it comes to "last-minute" air travel, sometimes the later you buy, the less you pay. That's what Karen Mann of New Brighton has found. Last month,...
- Research articles 2004-08-12
- Post-Sars Sales.(Brief Article)
- The sars outbreak shows signs of winding down. But fear of the mysterious virus is still keeping many travelers away from once popular destinations. That means deals abound for non-hypochondriacs. Cheryl Mellon, marketing manager for Travelocity U.K., has seen fares from London to Toronto and parts...
- Research articles 2003-06-23
- Customer-Centered Leader Runner-up: Michelle Peluso
- When a $51 fare from Los Angeles to Fiji was mistakenly posted in Travelocity's system back in April (typically a $1,000 fare), frequent fliers like Nicholas Blanchard jumped. The Pittsburgh-based pharmacist--who spent seven cheap tropical days in the Sou When a $51 fare from Los Angeles to Fiji was mistakenly...
- Research articles 2005-10-01
- Customer-Centered Leader Runner-up: Michelle Peluso
- When a $51 fare from Los Angeles to Fiji was mistakenly posted in Travelocity's system back in April (typically a $1,000 fare), frequent fliers like Nicholas Blanchard jumped. The Pittsburgh-based pharmacist--who spent seven cheap tropical days in the Sou When a $51 fare from Los Angeles to Fiji was mistakenly...
- Research articles 2005-10-01
- Web survey. (News Update).(rating online travel web sites)(Brief Article)
- Consumer Reports Travel LetterCRTL, in conjunction with its publisher, Consumers Union, conducted tests since mid-April comparing the six largest travel Web sites, and it found the two clear winners for the lowest fares and best customer service ar Consumer Reports Travel LetterCRTL, in conjunction with its...
- Research articles 2002-06-24
- Online survey. (Travel Technology).(Brief Article)
- Consumer Reports Travel Letter, in conjunction with its publisher, Consumers Union, conducted tests since mid-April comparing the six largest online travel Web sites. It found the two clear winners for the lowest fares and best customer service are E Consumer Reports Travel Letter, in conjunction with...
- Research articles 2002-06-10
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