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BNET Business Dictionary
- Feedback
- the communication of responses and reactions to proposals and changes, or of the findings of performance appraisals, with the goal of enabling improvements to be made. Feedback can be either...
- Feedback definition on BNET »
BNET Resources
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- Understanding Web Site Management
- Since a Web site is your window on the world, it needs to be carefully managed on a daily basis. When you develop a Web site, remember that:Web sites should be content- and message-driven. You want to both inform visitors of your message and deliver meaningful content in an attractive...
- Articles 2007-12-13
- How to Change Your Emotional State
- Yesterday, I pointed out that in order to manage your emotional state so that you can sell consistently at the highest level you must learn to master your physiology and your focus. First, some observations: Your physiology is in a feedback loop with your emotions. ...
- Blog posts 2007-11-28
- Managing Key Accounts without Allowing Them to Manage You
- 80% of a typical business's income comes from just 20% of its customers. So does it make sense to dedicate time and resources to keeping that 20% satisfied? Absolutely! But satisfied may not be enough. You also need to ask yourself, "How can we better serve the needs of our...
- Articles 2007-10-16
- Eliminate "Rejection" Forever.
- If you did yesterday's exercise, you've integrated a powerful belief about the meaning of "rejection" -- a belief that keeps you motivated and energized even when and especially when things aren't going exactly as well as you'd like. However, the human brain functions on multiple levels, so you still...
- Blog posts 2007-10-04
- Don't Believe in Rejection!
- Rejection can put even an experienced sales pro into a downward cycle of failure. Art Mortell, author of the bestseller The Courage to Fail, points out that the experience of selling is a five-step cycle, where beliefs create attitudes, which create emotions, which determine sales performance, which determine...
- Blog posts 2007-10-02
- Conducting a 360-degree Appraisal
- A 360-degree appraisal surveys and collects the views of all the appraised employee's colleagues, including the manager, peers, direct reports, and, on occasion, clients. Additionally, the employee will generally rate himself, so that his views of how he impacts his colleagues can be added to the mix.There is no absolute...
- Articles 2007-09-28
- How to Get Your Customers to Solve Problems for You
- Crowdsourcing is a technique that sophisticated companies use to translate the enthusiasm of their most highly-engaged customers into valuable marketing. Decide If You Really Care What Your Customers Think GOAL: Engage in a true dialog with your customers, or don't bother at all. ...
- Articles 2007-03-07
- The BNET Redesign... and Your Comments
- Thanks to everyone who's sent us an e-mail or posted feedback about the new BNET. We've built the site for you, and we always want to know what's working -- and what's not. We've had some great comments in response to our first couple of BNET Intercom posts explaining our...
- Blog posts 2007-02-15
- Measure out your criticism to avoid the 'micromanager' label
- Micromanaging your staff is a surefire way to breed resentment and a lack of productivity.
- Articles 2007-02-01
- Giving and Receiving Feedback
- Most people assume that the experience of giving or receiving feedback will be a negative and uncomfortable one.
- Articles 2007-02-01
- 'Off the record' complaints can be managing land mines, so step carefully
- When a staff member approaches you with a specific complaint about a peer and asks that you keep the comments secret, beware the situation that could develop.
- Articles 2007-02-01
- Balanced Scorecard Behaviors
- Dr. Robert Kaplan and Dr. David Norton developed the balanced scorecard as an approach to strategic management in the early 1990s.
- Articles 2007-02-01
- Boosting Self-Esteem Can Backfire In Decision-making
- Smart business leaders understand that confidence affects decision-making and ultimately a company's earnings. But giving employees positive feedback in the hopes of promoting better decisions sometimes can backfire. Some types of positive feedback actually can escalate perceived threats to the ego and increase the need to prove that a questionable...
- White papers 2008-04-01
- How To Evaluate Your Public Speaking And Public Presentations
- This paper is about evaluating how well you performed, whilst remembering that you must be kind to yourself. Kind but objective and a little bit challenging. Ask your audience for constructive feedback. Give them the opportunity to provide that feedback anonymously and give them some guidelines about the sort of...
- White papers 2008-01-01
- Manager Feedback Form
- Feedback about management provides important information that may impact business decisions within many organizations. This template is a quick and simple tool that professionals can use to communicate information about a supervisor's or peer's management skills.
- Tools & templates
- Asking For Feedback And Using It Constructively
- One of the most difficult aspects of public speaking is asking for feedback& and then actually using it. After all not every piece of feedback is given in a positive spirit. In fact, some of it can downright sting on first hearing or reading. Still, if you want to increase...
- White papers 2008-01-01
- Is the U.S. Dollar the New Carry Trade Currency?
- The Yen is the carry trade currency. You know, you borrow Yen, pay next-to-nothing interest, swap it for Australian dollars, and get high interest return on AUD. You own the license to print money, unless and until the Yen goes up in value. Then you may need/want to unwind --...
- External links 2008-10-27
- Using Defect Analysis Feedback For Improving Quality And Productivity In Iterative Software Development
- Business where speed is of essence, an iterative development approach that allows the functionality to be delivered in parts has become a necessity and an effective way to manage risks. Iterative development allows feedback from an iteration to influence decisions in future iterations, thereby making software development more responsive to...
- White papers 2005-08-17
- Five Steps To Giving Feedback
- Feedback is the oil in the engine of teamwork: Keep it flowing and the engine can operate at a high level with no damage, let it dry up and your engine could seize up or fail completely, potentially beyond repair. Successful feedback must be focused on three key dimensions: results,...
- White papers 2007-03-01
- Turn Annual Reviews Into Continuous Feedback
- Most companies set aside a special week or month each year for that dreaded ritual: employee performance reviews. The main goal is to provide productive feedback to each staffer so he can do his job better, and understand and support the company's future direction better. Appraisals are also intended to...
- White papers
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