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BNET Business Dictionary
- Feedback
- the communication of responses and reactions to proposals and changes, or of the findings of performance appraisals, with the goal of enabling improvements to be made. Feedback can be either...
- Feedback definition on BNET »
BNET Resources
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- Understanding Web Site Management
- Since a Web site is your window on the world, it needs to be carefully managed on a daily basis. When you develop a Web site, remember that:Web sites should be content- and message-driven. You want to both inform visitors of your message and deliver meaningful content in an attractive...
- Articles 2007-12-13
- How to Change Your Emotional State
- Yesterday, I pointed out that in order to manage your emotional state so that you can sell consistently at the highest level you must learn to master your physiology and your focus. First, some observations: Your physiology is in a feedback loop with your emotions. ...
- Blog posts 2007-11-28
- Managing Key Accounts without Allowing Them to Manage You
- 80% of a typical business's income comes from just 20% of its customers. So does it make sense to dedicate time and resources to keeping that 20% satisfied? Absolutely! But satisfied may not be enough. You also need to ask yourself, "How can we better serve the needs of our...
- Articles 2007-10-16
- Eliminate "Rejection" Forever.
- If you did yesterday's exercise, you've integrated a powerful belief about the meaning of "rejection" -- a belief that keeps you motivated and energized even when and especially when things aren't going exactly as well as you'd like. However, the human brain functions on multiple levels, so you still...
- Blog posts 2007-10-04
- Don't Believe in Rejection!
- Rejection can put even an experienced sales pro into a downward cycle of failure. Art Mortell, author of the bestseller The Courage to Fail, points out that the experience of selling is a five-step cycle, where beliefs create attitudes, which create emotions, which determine sales performance, which determine...
- Blog posts 2007-10-02
- Conducting a 360-degree Appraisal
- A 360-degree appraisal surveys and collects the views of all the appraised employee's colleagues, including the manager, peers, direct reports, and, on occasion, clients. Additionally, the employee will generally rate himself, so that his views of how he impacts his colleagues can be added to the mix.There is no absolute...
- Articles 2007-09-28
- How to Get Your Customers to Solve Problems for You
- Crowdsourcing is a technique that sophisticated companies use to translate the enthusiasm of their most highly-engaged customers into valuable marketing. Decide If You Really Care What Your Customers Think GOAL: Engage in a true dialog with your customers, or don't bother at all. ...
- Articles 2007-03-07
- The BNET Redesign... and Your Comments
- Thanks to everyone who's sent us an e-mail or posted feedback about the new BNET. We've built the site for you, and we always want to know what's working -- and what's not. We've had some great comments in response to our first couple of BNET Intercom posts explaining our...
- Blog posts 2007-02-15
- Balanced Scorecard Behaviors
- Dr. Robert Kaplan and Dr. David Norton developed the balanced scorecard as an approach to strategic management in the early 1990s.
- Articles 2007-02-01
- 'Off the record' complaints can be managing land mines, so step carefully
- When a staff member approaches you with a specific complaint about a peer and asks that you keep the comments secret, beware the situation that could develop.
- Articles 2007-02-01
- Giving and Receiving Feedback
- Most people assume that the experience of giving or receiving feedback will be a negative and uncomfortable one.
- Articles 2007-02-01
- Measure out your criticism to avoid the 'micromanager' label
- Micromanaging your staff is a surefire way to breed resentment and a lack of productivity.
- Articles 2007-02-01
- Interview Feedback
- Though it is ideal to be able to get an instant interview feedback on the way an interview was given, it seldom happens. Every candidate at the end has the same question in mind at the time of exit - 'Did I make it'? Though in reality, the gut feeling...
- White papers 2008-01-01
- Motivate People With Feedback
- The majority of people want to know how they're doing at work. They want to know when they're doing well and they want to know when they could be doing better. There are a small minority of people who don't want feedback at all; but let's face it; you don't...
- White papers 2009-01-01
- What Is A 360 Degree Employee Performance Review
- 360 is where a person gets feedback on their performance from their peers, their subordinates, their boss and in some cases even suppliers and clients. That's why it is called 360 - you get feedback from all around you. A 360 is a very intense tool and not to be...
- White papers 2008-01-01
- Getting Feedback You Can Use Immediately
- The closing phase of the interview takes up the last five minutes and it's where you gather feedback to understand what perceptions the interviewer has of you. You ask two closing questions at the end of every interview: "What strengths do you feel I bring to this position?"; "What concerns...
- White papers 2008-01-01
- Job Search Strategies: What Are Corporate Growth Opportunities And Why Should I Care?
- 360 is where a person gets feedback on their performance from their peers, their subordinates, their boss and in some cases even suppliers and clients. That's why it is called 360 - you get feedback from all around you. A 360 is a very intense tool and not to be...
- White papers 2008-01-01
- Sales & Marketing: Overcoming Negative Feedback
- Most talk among society is negative, there is a constant need, in the sales and marketing industry, to offset the negativity of the world and move in a positive direction. You must reach out to your client base and obtain feedback on how best to organize and improve your business,...
- White papers 2007-03-29
- Obtaining Feedback On Your Public Speaking Skills
- When it comes to public speaking getting feedback on your skills is essential for becoming more comfortable and effective in front of a crowd. That being said, it can also be undeniably tough to ask for& as well as accept.... especially if it's in the form of constructive criticism or...
- White papers 2008-01-01
- Asking For Feedback And Using It Constructively
- One of the most difficult aspects of public speaking is asking for feedback& and then actually using it. After all not every piece of feedback is given in a positive spirit. In fact, some of it can downright sting on first hearing or reading. Still, if you want to increase...
- White papers 2008-01-01
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