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BNET Business Dictionary
- Feedback
- the communication of responses and reactions to proposals and changes, or of the findings of performance appraisals, with the goal of enabling improvements to be made. Feedback can be either...
- Feedback definition on BNET »
BNET Resources
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- Understanding Web Site Management
- Since a Web site is your window on the world, it needs to be carefully managed on a daily basis. When you develop a Web site, remember that:Web sites should be content- and message-driven. You want to both inform visitors of your message and deliver meaningful content in an attractive...
- Articles 2007-12-13
- How to Change Your Emotional State
- Yesterday, I pointed out that in order to manage your emotional state so that you can sell consistently at the highest level you must learn to master your physiology and your focus. First, some observations: Your physiology is in a feedback loop with your emotions. ...
- Blog posts 2007-11-28
- Managing Key Accounts without Allowing Them to Manage You
- 80% of a typical business's income comes from just 20% of its customers. So does it make sense to dedicate time and resources to keeping that 20% satisfied? Absolutely! But satisfied may not be enough. You also need to ask yourself, "How can we better serve the needs of our...
- Articles 2007-10-16
- Eliminate "Rejection" Forever.
- If you did yesterday's exercise, you've integrated a powerful belief about the meaning of "rejection" -- a belief that keeps you motivated and energized even when and especially when things aren't going exactly as well as you'd like. However, the human brain functions on multiple levels, so you still...
- Blog posts 2007-10-04
- Don't Believe in Rejection!
- Rejection can put even an experienced sales pro into a downward cycle of failure. Art Mortell, author of the bestseller The Courage to Fail, points out that the experience of selling is a five-step cycle, where beliefs create attitudes, which create emotions, which determine sales performance, which determine...
- Blog posts 2007-10-02
- Conducting a 360-degree Appraisal
- A 360-degree appraisal surveys and collects the views of all the appraised employee's colleagues, including the manager, peers, direct reports, and, on occasion, clients. Additionally, the employee will generally rate himself, so that his views of how he impacts his colleagues can be added to the mix.There is no absolute...
- Articles 2007-09-28
- How to Get Your Customers to Solve Problems for You
- Crowdsourcing is a technique that sophisticated companies use to translate the enthusiasm of their most highly-engaged customers into valuable marketing. Decide If You Really Care What Your Customers Think GOAL: Engage in a true dialog with your customers, or don't bother at all. ...
- Articles 2007-03-07
- The BNET Redesign... and Your Comments
- Thanks to everyone who's sent us an e-mail or posted feedback about the new BNET. We've built the site for you, and we always want to know what's working -- and what's not. We've had some great comments in response to our first couple of BNET Intercom posts explaining our...
- Blog posts 2007-02-15
- Giving and Receiving Feedback
- Most people assume that the experience of giving or receiving feedback will be a negative and uncomfortable one.
- Articles 2007-02-01
- Balanced Scorecard Behaviors
- Dr. Robert Kaplan and Dr. David Norton developed the balanced scorecard as an approach to strategic management in the early 1990s.
- Articles 2007-02-01
- Measure out your criticism to avoid the 'micromanager' label
- Micromanaging your staff is a surefire way to breed resentment and a lack of productivity.
- Articles 2007-02-01
- 'Off the record' complaints can be managing land mines, so step carefully
- When a staff member approaches you with a specific complaint about a peer and asks that you keep the comments secret, beware the situation that could develop.
- Articles 2007-02-01
- Getting Feedback You Can Use Immediately
- The closing phase of the interview takes up the last five minutes and it's where you gather feedback to understand what perceptions the interviewer has of you. You ask two closing questions at the end of every interview: "What strengths do you feel I bring to this position?"; "What concerns...
- White papers 2008-01-01
- Job Search Strategies: What Are Corporate Growth Opportunities And Why Should I Care?
- 360 is where a person gets feedback on their performance from their peers, their subordinates, their boss and in some cases even suppliers and clients. That's why it is called 360 - you get feedback from all around you. A 360 is a very intense tool and not to be...
- White papers 2008-01-01
- Setting Expectations |Leila's House of Corrections
- If an employee isn't performing up to your expectations, it may be because you never explained what they are. Learn steps to clarify your employee's role—providing detailed written descriptions, giving examples, and giving feedback—and set your team up for success. If you have questions or suggestions for future video...
- Videos 2008-12-17
- Giving Praise |Leila's House of Corrections
- Are you the type of manager who only points out the bad and seldom the good in your employees? If so, you're probably doing your business a disservice. Learn how to engage and motivate your staff by giving praise where praise is due and how this can impact the bottom...
- Videos 2007-12-20
- Giving Feedback on Management Style: The three degrees of 360° feedback
- Traditionally, feedback on management style has come from the top down, either as part of a yearly performance appraisal or after a particularly disastrous event. A newer approach considered the idea that a manager ought to receive management style feedback from more than one source and from people who knew...
- White papers 2003-01-01
- Agent feedback on Quality Monitoring
- Feedback is the second step in the Quality Monitoring Lifecycle, and it is a vital aspect of quality monitoring because it serves as the catalyst for performance improvement. Benchmarking results indicate that prompt feedback plays a major role in the success of quality monitoring programs. Participants in the 2001 Call...
- White papers 2003-01-01
- The Need For Feedback
- As a busy executive constantly balancing schedules, deadlines, and priorities while dealing with a vast variety of personalities, there is an often-neglected resource that can make the difference between success and failure and conducting business with relative strangers or trusted partners. The crucial resource is feedback. Though it can come...
- White papers 2002-01-01
- Raising The Executive Performance Bar Delivering The Message
- The resistance or defensiveness often takes the form of arguing, excuses, explanations for current behavior, or outright denial. The effect of defensiveness is that new and higher levels of effectiveness are difficult to reach for executives and, ultimately, the organizations they lead. The article begins with a brief summary of...
- White papers 1999-01-01
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