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• Customer Satisfaction Study Predicts Merry Outlook for Some Top E-Retailers; Others Will Struggle in 2009

  - 2008-12-30

  Websites for Amazon, Wal-Mart, HP, Target Improve, Predicting Strong 2009; HSN, Gap, Circuit City Websites Decline ANN ARBOR, Mich. -- A study of customer satisfaction with top retail websites during the holiday season is shedding light on which online retailers will thrive in 2009 and which could have an...

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• Customer Satisfaction Improves for Retail Websites, According to ForeSee Results' Top 100 Online Retail Satisfaction Index

  - 2008-05-15

  Netfix.com, QVC.com, and Amazon.com Top List of E-Retailers ANN ARBOR, Mich. -- Netflix.com does the best job satisfying its customers, according to the ForeSee Results Top 100 Online Retail Satisfaction Index. The online retailer leads the Index with a score of 86 on the study's 100-point scale with QVC.com...

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• Holiday Online Retail: Shopper Satisfaction Down in 2007, According to ForeSee Results

  - 2007-12-27

  Netflix, Amazon, L.L. Bean, QVC Remain Atop ForeSee Results' Top 40 Online Retail Satisfaction Index ANN ARBOR, Mich. -- Customer satisfaction with online retail during the 2007 holiday season is down slightly from last year, according to the Holiday 2007 edition of the ForeSee Results Top 40 Online Retail...

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• Netflix, QVC.com, Amazon Lead E-Retailers in Customer Satisfaction

  - 2007-06-01

  ForeSee Results' Online Retail Satisfaction Index Expands to Top 100 E-Retailers

  Tags: Amazon.com Inc., customer satisfaction, NetFlix Inc.

• Holiday Shopping: Netflix, Amazon, LL Bean, QVC Lead Top E-Tailers

  - 2006-12-27

  ForeSee Results' Top 40 Online Retail Satisfaction Index Rates Leading E-Commerce Sites on Holiday Performance

  Tags: Amazon.com Inc., NetFlix Inc., QVC

• NET APPEAL; FROM AMAZON TO WALMART.COM, E-TAILING IS BOOMING. TWICE EACH YEAR FORESEE RESULTS AND FGI RESEARCH PRODUCE AN E-TAIL STUDY ON CUSTOMER SATISFACTION.

  - 2006-07-17

  NET APPEAL FROM AMAZON TO WALMART.COM, E-TAILING IS BOOMING. TWICE EACH YEAR FORESEE RESULTS AND FGI RESEARCH PRODUCE AN E-TAIL STUDY ON CUSTOMER SATISFACTION, BASED ON MORE THAN 8,500 SURVEYS OF CONSUMERS WHO BROWSED THE 40 HIGHEST-GROSSING E-TAIL SITES FROM INTERNET RETAILER (RANKED IN...

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• Study: big-box lags online in customer satisfaction

  - 2006-07-10

  DETROIT -- A recent study conducted by the research and consulting firm ForeSee Results and FGI Research examined the browsing behavior of visitors to the 40 highest-volume e-commerce sites as ranked by Internet Retailer magazine. ForeSee asked questions about the merchandise, price, brand image and experience of Web sites visited...

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• Netflix, Amazon Lead Annual Top 40 Online Retail Satisfaction Index for Second Consecutive Year; ForeSee Results Report Suggests Online Satisfaction Key to Increasing Likelihood to Purchase, Recommend

  - 2006-06-08

  ANN ARBOR, Mich. -- For the second year in a row, Netflix and Amazon outperformed brick-and-mortar multi-channel merchants in online customer satisfaction on the annual Top 40 Online Retail Satisfaction Index. Yet even as online sales revenue grow, stagnant online customer satisfaction suggests a missed opportunity to turn browsers into...

  Tags: Amazon.com Inc., NetFlix Inc., online retail

• Top Online Retailers Suffer Drops in Holiday Customer Satisfaction; New Data from ForeSee Results Shows Top Retailers Slipping in Shoppers' Esteem Which Could Hurt Sales in 2006

  - 2006-01-10

  ANN ARBOR, Mich. -- Consumer satisfaction with virtually all of the top 40 retail websites has dropped over the holiday season according to an updated study done by ForeSee Results and FGI Research called the Top 40 Online Retail Satisfaction Index. Launched in spring 2005 and based on the...

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• Report Shows Top Online Retailers Are Leaving Money on the Table; Improvements in Online Customer Satisfaction Could Improve the Bottom Line, Says ForeSee Results

  - 2005-06-01

  ANN ARBOR, Mich. -- Despite strong increases in online consumer spending, a new study shows that many of the nation's top retailers are performing well below their potential online and may be inadvertently driving away some people who would otherwise make purchases. ForeSee Results and FGI Research produced the...

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