Interactive Intelligence

DONALD E. BROWN, M.D. co-founded his third software company, Interactive Intelligence, in October 1994 and has served as Chief Executive Officer since April 1995 and President since inception. Dr. Brown also serves as Chairman of the Board, a position he has held since July 1998. Dr. Brown has been a director since inception. In March 1988, Dr. Brown co-founded Software Artistry, Inc., a developer of customer support software that became a public company in March 1995 and was subsequently acquired by IBM Corporation in January 1998. At Software Artistry, Dr. Brown served as Chief Executive Officer and director from inception through September 1994. Dr. Brown's first software company was acquired by Electronic Data Systems, Inc. in September 1987. Dr. Brown graduated from the Indiana University School of Medicine in 1985. He also holds two additional degrees from Indiana University, an M.S. in computer science and a B.S. in physics.

MICHAEL D. GAGLE, Ph.D. has served as Chief Scientist since March 1998. From the time Dr. Gagle joined Interactive Intelligence in March 1995 until March 1998, he served as our Principal Software Engineer and Project Leader. Before joining Interactive Intelligence, Dr. Gagle spent five years working on a variety of applied projects at AT&T Bell Labs. Dr. Gagle's previous experience also includes co-founding and serving as Vice President for Research and Development for Micro Data Base Systems, Inc., a developer of PC database systems, working on the technical staff of Microsoft Corporation and serving from January 1994 to September 1994 as a senior developer with the Regenstrief Institute for Health Care Research. Dr. Gagle holds a Ph.D. in management information systems and a B.S. in industrial management from Purdue University.

STEPHEN R. HEAD has more than 30 years experience in accounting and financial management with a proven background in public companies. Mr. Head previously served as Vice President, Finance as well as Chief Financial Officer of Gilian Technologies Ltd., (now named Breach Security, Inc.), a provider of application security appliances. Prior to Gilian, he was Senior Vice President, Finance and Administration from 1999 to 2001 at planetU, Inc., an e-commerce company serving the consumer packages goods industry and which was acquired by Transora in December 2000. Other financial roles Mr. Head has held in the software industry include VP, Finance and Administration at Made2Manage Systems, Inc., and VP, Finance and CFO of Software Artistry, Inc. -- both of which he guided through initial public offerings and subsequent public reporting. A Certified Public Accountant, Mr. Head began his career in accounting at KPMG, where he was involved in public offerings and SEC reporting for several client companies. He also has served in positions in private industry. Mr. Head is a graduate of Indiana University, where he received both an M.B.A. and B.S. in Business with a concentration in Accounting.

Gary R. Blough has been executive vice president of worldwide sales for Interactive Intelligence since July 2004. Blough had been vice president of sales for Europe, Middle East and Africa since January 2002, and served as area director and vice president of sales for Western U.S. and Latin America since joining the company in February 1997. From January 1992 to February 1997, Blough held various sales positions at CRM software company, Software Artistry, including manager of Western region sales, from January 1993 to February 1997. From January 1990 to December 1992, Blough was director of sales for On-Line Software, a developer of programmer productivity tools. Blough has a bachelor's degree in marketing from Virginia Polytechnic Institute and State University.

JOSEPH A. STAPLES serves as senior vice president of worldwide marketing for Interactive Intelligence. He oversees the global marketing efforts of the company's award winning contact center and IP communication product lines. Mr. Staples brings 25+ years of experience in technology and marketing to Interactive Intelligence, including specific assignments in the areas of computer telephony, unified messaging, mobile wireless, computer networking, and computer-based education. Prior to joining Interactive Intelligence, Mr. Staples was the principal of FirstLight Marketing, a successful marketing services company. For the six prior years, he was executive vice president of corporate marketing at Captaris, Inc., a provider of business communication solutions. Previously, Mr. Staples was the vice president of marketing for Callware Technologies, Inc., a provider of unified messaging software. Prior to his employment at CallWare, Mr. Staples spent five years with networking leader Novell Inc., in several management positions. While at Novell he is credited with playing a central role in developing the early stages of the computer telephony industry, including the launch and evangelism of TSAPI, a broadly adopted CTI development platform. Mr. Staples earned a Bachelor of Science degree from the University of Phoenix with an emphasis in marketing. Mr. Staples is an accomplished presenter and has had a number of articles published in trade magazines on various communication subjects. He was named Novell employee of the year in 1990, was named a Star of the Industry by Computer Telephony Magazine in 1993, and was presented a Lifetime Achievement Award by Customer Interaction Solutions Magazine in 2006.

William J. Gildea joined Interactive Intelligence in March 2008 as Vice President, Business Development. Prior to joining the company, Mr. Gildea was a sell-side financial analyst covering the communications technology industry at Janney Montgomery Scott (2004-2008) and an associate analyst at Wachovia Securities (2000-2004). Mr. Gildea started his career as a communications attorney in private practice in Washington, D.C. (1993-1998). Mr. Gildea holds a B.A. from William & Mary, a J.D. from Catholic University, and an MBA from the University of North Carolina.

Michael C. Heim is the Vice President, Information Technology and Chief Information Officer of Eli Lilly and Company ("Lilly"), a position held since January 2004. Prior to that, Mr. Heim had been the chief technology officer with accountability for enterprise architecture and data strategy, the global implementation of SAP, and global financial and human resources information technology solutions since November 1999. Mr. Heim joined Lilly in 1979 as an analyst in the corporate information systems group, became a staff financial auditor for the financial component in 1981 and later became Lilly's first certified information systems auditor. In 1985, Mr. Heim rejoined information systems as manager with responsibility for manufacturing, marketing, financial and human resource systems support. Mr. Heim was named a manager of engineering for facilities delivery administration in 1989 and director of information systems-medical operations in 1992. In 1995, Mr. Heim was promoted to information officer for Lilly Research Laboratories and in 1998 was named information officer for European and intercontinental operations with responsibility for IT activities outside the United States. Mr. Heim serves on a number of executive councils including the Microsoft Pharmaceutical Advisory Council, the SAP Life Sciences Executive Council, and the Dean's Advisory Council-Indiana University School of Informatics. A native of Cincinnati, Ohio, Mr. Heim received a Bachelor of Arts degree in business administration from Marian College and an M.B.A. from Bowling Green State University.

Pamela J. Hynes has served as our Vice President, Customer Services since October 2004. Mrs. Hynes served as our Vice President, Customer Loyalty from September 2003 to October 2004 and our Vice President, Client Services, the Americas and Europe, Middle East and Africa from July 2001 until September 2003. Mrs. Hynes served as our Vice President, North American Client Services from September 1999 until July 2001 and prior to that as our Director of Client Services since joining us in November 1996. Mrs. Hynes was an Account Manager at Software Artistry from July 1996 to October 1996 and the Support Services Manager of Software Artistry from August 1992 to July 1996. Prior to August 1992, Mrs. Hynes served in a number of technical roles at Software Artistry, including Application Development, Technical Instructor and Field Engineer. Before joining Software Artistry, Mrs. Hynes served as Technical Support Engineer at American Financial Resources, a software development company. Mrs. Hynes holds a B.S. degree in management information systems from New Hampshire College.

Ms. Coty is the co-founder of Interactive Intelligence. Ms. Coty is a skillful communicator with business acumen. She has the financial experience to organize and maintain established bottom line objectives. Her creative talent, in conjunction with her organizational ability is a proven asset to clients. Ms. Coty's recent clients have included Philadelphia Industrial Develpoment Corporation, Innovation Philadelphia, Powers HR Services, Greater Philadelphia Film Office, TJ Consultants, Dav El Limousines and Jenkintown Chiropractic Center. Ms. Coty's perspectives have been published in various journals and she currently is co-editor of Int2View, an on-line newsletter. Ms. Coty served as Editor for "The Complete Guide To Strategic Marketing, Advertising & Public Relations for Attorneys" by Benson Fishman. She coordinated and instructed a program for computer literacy within the Main Line Adult educational system. She also served as an officer of the American Association for Personnel Administrators, and on the Board of the Variety Club Camp (an International charity dedicated to helping Handicapped Children). Ms. Coty began her career as a consultant, writing expansion grants for several hospitals in the Philadelphia area, she functioned as the Personnel Director and then as Assistant Hospital Administrator. In 1982, Ms. Coty co-founded DBIS Inc. Her duties as President and CEO of DBIS, Inc. included, financial planning, strategic direction and client consulting. Ms. Coty was born in Paris, France and came to the United States just before her sixth birthday. Graduating with honors from Pennsylvania State University in 1972 with a Bachelor of Science degree in Community Development and a minor in pre-law, she continued her studies toward an MBA at Golden State University in San Francisco.

Mr. Mark Hill is Managing Partner of Collina Ventures, LLC, a private investment company focusing on technology companies. Mark co-founded Baker Hill® in 1983. Focusing on the banking industry, the company serves as a trusted advisor to its banking clients and delivers solutions that address business process needs. In 2005, the company was acquired by Experian®, a global information solutions company. Mark oversaw the transition through 2006. In addition to his roles with Interactive and Collina, Mark serves on the board of numerous technology companies, including Bluelock, T2 Systems, Cantaloupe and Angel Learning. Mark serves Central Indiana in various capacities, including board membership on CICP, CICF, United Way and the Techpoint Foundation. He is an adjunct professor at the Indiana University School of Informatics and former chair of its Dean's Council. He started his career at IBM and holds a B.B.A. from the University of Notre Dame and an M.B.A. from Indiana University Kelley School of Business.

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WILLIAM E. MCWHIRTER is chairman emeritus of Fifth Third Bank, Indiana. He is a fourth-generation banker who served as chief executive officer for Peoples Bank & Trust Company from 1985 until 1999, when it merged with Fifth Third. McWhirter is currently Chairman of Easter Seals Crossroads Rehabilitation Center, and the United Way Capital Funds Project Committee. He is a member of the Advisory Boards of the University of Indianapolis Financial Services Institute and Rose-Hulman Institute of Technology. He is a founding board member of the Indianapolis Entrepreneurship Academy and the Masonic Learning Centers for Children, Inc. McWhirter was chairman of the Indiana Bankers Association. He was a board member and treasurer of the United Way, Community Bankers Association, St. Vincent Hospital Foundation, Salvation Army, and Young Presidents Organization. He is a past board member of Goodwill Industries of Central Indiana and The University Club of Indianapolis. He is past president of the Kiwanis Club of Indianapolis and its foundation. He is a member of the executive committee and board of directors at Fifth Third, and serves on the boards of The Schneider Corporation and Interactive Intelligence. McWhirter received his degree in economics from DePauw University.