Food Services of America

Chuck is responsible for increasing brand awareness throughout both the Fargo and Minot branches. He provides Associates and customers with the information they need to know about all our branded items. From portion costs to product descriptions, Chuck is an excellent source for branded product information.

Vicki works with our Healthcare accounts. She provides customers with food cost information, menu planning ideas, and budgeting tools. Vicki also provides education through in-service training courses on ServSafe and Firstlink .

Angel's career in the Supplies and Equipment area began in 1984 while working for Marriott-Host, Inc. at LAX. As Maintenance Coordinator, Angel was in charge of purchasing replacement parts and dispatching of repair personnel throughout the airport facilities. In doing so, Angel had the opportunity to implement an energy conservation program that yielded savings of over $75,000 annually. A large portion of these savings came from replacing defective and worn-out kitchen equipment, which exposed Angel to a world of knowledge in that field. He then moved on to the construction management field until 1996. After that year, Angel accepted a Smallwares Buyer position with Sysco. In 2002, he became the Purchasing Manager for a supplies and equipment distributor in the Portland area. Angel joined Food Services of America in January 2006.

Ben is charged with keeping the sales force up to date on markets, product availability and quality levels. He trains the sales force in Produce sales and conducts customer seminars and training and leads warehouse tours. Ben also spends time with sales associates in ride-withs and customer visits. He focuses on menu planning and cost factoring and works at all company levels with all associates - warehouse, drivers, corporate, and other branches.

Bob's expertise in produce includes portion and servings costs, nutrition information, and menu and recipe suggestions. From weekly flyers and promotions to detailed phone messages, Bob ensures that he provides both the FSA Customers and Sales Associates with the most up-to-date information regarding the produce market.

Debby is an outstanding resource for nursing and retirement homes, assisted living facilities, hospitals and congregate care programs. Her responsibilities include supervising the healthcare specialists, continuing education workshops, our Healthy Solutions monthly publication, and FirstLink training. Debbie also works with customers in contract negotiation. As Western Washington Group's healthcare expert, Debby is continuously researching health care trends and products that can help our customers.

Developed customer service skills as a computer hardware technician in the new "Remote Oregon" territory in the mid 1980's for a subsidiary of Unisys. As an installer/trainer Houston was able to help grow the new territory from obscurity to number three in the nation behind only New York City and Denver . As an installer/trainer he was able to bring technical information to customers in a format they could understand. After working in another industry in the same capacity he joined FSA in January 1996 as the ServiceLink Coordinator moving to Technology Coordinator as other responsibilities were added. He now assists customers and Sales Associates in Oregon , Southwest Washington, and Northern California with many aspects of technology with ServiceLink and especially the Profit Manager System.

Larry has been involved in the Supply & Equipment end of the foodservice business for over 25 years. Larry has worked in sales, purchasing, marketing, contract sales and as a factory representative. This provides him with a well versed background. Larry has a degree in Hotel/Motel Management and Marketing and is accredited as a Certified Foodservice Professional from the National Association of Foodservice Manufacturers.

Margaret is responsible for developing our school business in Western Washington. She plans workshops for school foodservice personnel, coordinates exhibits and advertising, oversees purchases of special school products, assists the Sales department with any school related sales activity, and manages bid contracts for purchasing cooperatives and individual school districts. Margaret also creates a nutritional menu cycle on Nutrikids for schools.

Marge manages the inventory for all disposables and supplies. She makes certain that our Associates and customers are equipped with the most innovative products to efficiently run their day-to-day operations.

Mark started his career in the back of the house of restaurants, learning various positions, in various styles of cooking. He and his wife moved to Oregon in the early 80's so he could be an instructor at the newly developed Horst Mager Culinary Institute. Next, he transferred to the Couch Street Fish House, and worked with Horst for several years. Mark and his wife decided to have children in 1987, which brought him into grocery sales. Since then he has been in sales and management positions. During Mark's sales tenure, he started three new territories, and has been recognized many times for his accomplishments.

Mark is responsible for helping customers and associates understand Food Service of America's broad range of chemical products, including dishwashing machines, soap, cleaning products and systems. He also coordinates the installation and set-up services for our customers.

Mike has a BA in Psychology and a Master of Arts in Education. He was a restaurant owner, district manager, and a regional director of training for Sambo's Restaurants in the 70's. He worked for Ecolab from 1980 to 1995 as a field rep. and then as a District Manager. He worked for JohnsonDiversey for the past eleven years. He joined FSA in April 2006 as a Chemical/Beverage Specialist.

Mitch manages the inventory for all beef, poultry, seafood, pork, and protein items. He informs Associates and customers of current market trends and keeps them up-to-date on new product releases.

Pam plays a major role in Food Services of America's educational and bid business. She is responsible for managing bid contracts and government commodities. She assists the Sales Department and customers with nutrition information and special products. Pam excels at working with the customer and always looks for more enhanced and efficient ways to provide the product and or service a customers needs.

In 1978 Pamela was hired by MJB Coffee Company Hotel & Restaurant Division as an Office Assistant. In January of 1986 she went to work for Miller Cascade as the Beverage Coordinator / Coffee Buyer. As the Beverage Coordinator, Pamela kept track of coffee machines and coordinated service calls and maintained all beverage forms. Her job also included ordering coffee for the warehouse. Miller Cascade changed the company's name to Food Services of America. Pamela decided to move into the area of Customer Service department taking customers food orders on Telxons. Later she became the Customer Service Supervisor. She worked in the Sales Department as an Administrative Assistant and has also held the frontline as the Receptionist. Pamela also worked in Healthcare Department maintaining contracts and bids for the healthcare customers. With 21 years in the industry Pamela has worn many hats. Now, she wears her favorite hat in Marketing.