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- Price Can't Always Buy Customer Satisfaction
- Despite the attention paid bargain shopping in the holiday season, consumers still demand more from retailers than a good price. This is true across the spectrum of retail. Trader Joe’s for example, has won customers based on the low prices it offers for fashionable food. Evolving on...
- Blog posts 2008-12-30
Additional Resources
- ForeSee Results Announces Key Promotion and New Vice President
- ANN ARBOR, Mich. -- ForeSee Results, the market leader in online customer satisfaction measurement and management, today announced that it has promoted Cia McCaffrey to vice president. The promotion strengthens ForeSee Results' ever-growing executive management team, which also recently named a new CFO. McCaffrey has been with ForeSee Results...
- Research articles 2008-03-27
- Dex Media Finds What Customers Want with ForeSee Results
- ANN ARBOR, Mich. -- ForeSee Results today announced that it is supporting directory publisher Dex Media, Inc.'s efforts to assess customer satisfaction with its online Yellow Pages search site, DexOnline.com. Using the scientific methodology of the American Customer Satisfaction Index ACSI, ForeSee Results measures satisfaction with different aspects of...
- Research articles 2004-09-28
- ForeSee Results Delivers Online Customer Satisfaction Measurement to www.LillianVernon.com
- ANN ARBOR, Mich. -- ForeSee Results announced today that it is partnering with leading catalog and online retailer Lillian Vernon to measure customer satisfaction with www.lillianvernon.com. Through the scientific methodology of the American Customer Satisfaction Index ACSI, ForeSee Results measures satisfaction of two key audience groups: customers who have...
- Research articles 2004-11-30
- Chico's Finds Perfect Fit with ForeSee Results' Online Customer Satisfaction Measurement Solution
- ANN ARBOR, Mich. -- Chico's FAS is working with ForeSee Results to measure online customer satisfaction with three brand websites: Chico's, Soma Intimates and White House | Black Market. "ForeSee Results will provide key data points and analysis which will assist us in evolving our online customer experience," said...
- Research articles 2008-01-31
- Cabela's Aims to Convert Browsers into Buyers with ForeSee Results
- ANN ARBOR, Mich. -- ForeSee Results today announced that Cabela's, the World's Foremost Outfitter of hunting, fishing, and outdoor gear, has engaged it to analyze online customer satisfaction in an effort to increase conversions on www.cabelas.com. Using the methodology of the University of Michigan's American Customer Satisfaction Index ACSI,...
- Research articles 2005-01-25
- NHL Scores Online Customer Insights for 30 Team Sites with ForeSee Results
- ANN ARBOR, Mich. -- ForeSee Results has expanded its relationship with NHL Interactive CyberEnterprises, LLC NHL ICE through measurement of online customer satisfaction on the 30 NHL club web sites. ForeSee Results has been measuring customer satisfaction on NHL.com and Shop.NHL.com for the past four years.
- Research articles 2007-06-08
- Customer Satisfaction Checks In for La Quinta Corporation; ForeSee Results to Help La Quinta Maximize Web Channel
- ANN ARBOR, Mich. -- Online customer satisfaction experts ForeSee Results have been retained by the La Quinta Corporation to help identify ways to build on the success of the hotel company's proprietary web site, www.lq.com. With the emergence of the web channel as a critical step in the travel...
- Research articles 2005-05-11
- ForeSee Results Provides Valuable Insight to Oakley about its Online Customers
- ANN ARBOR, Mich. -- ForeSee Results, a market leader in online customer satisfaction management, today announced Oakley, Inc. (NYSE:OO), a global leader in sport performance optics, as its newest customer. ForeSee Results will utilize its American Customer Satisfaction Index ACSI- based system to provide Oakley's Web team with performance metrics...
- Research articles 2007-07-09
- LAMPS PLUS Uses ForeSee Results to Shed Light on Online Customer Satisfaction
- ANN ARBOR, Mich. -- LAMPS PLUS has tapped ForeSee Results to provide a scientific tool to assess customer satisfaction of visitors to its website, www.lampsplus.com. Using the proven methodology of the University of Michigan's American Customer Satisfaction Index ACSI, ForeSee Results measures the satisfaction of website visitors at two...
- Research articles 2007-11-19
- Cabela's Relies on ForeSee Results for Online Customer Satisfaction Measurement
- Business Editors ANN ARBOR, Mich.--BUSINESS WIRE--March 24, 2003 ForeSee Results announced today that they will be working to measure and manage online customer satisfaction for Cabela's, the World's Foremost OutfitterR of Hunting, Fishing and Outdoor Gear. Going beyond clickstream analysis, ForeSee Results is able to provide precise,...
- Research articles 2003-03-24
- Holiday Online Retail: Shopper Satisfaction Down in 2007, According to ForeSee Results
- Netflix, Amazon, L.L. Bean, QVC Remain Atop ForeSee Results' Top 40 Online Retail Satisfaction Index ANN ARBOR, Mich. -- Customer satisfaction with online retail during the 2007 holiday season is down slightly from last year, according to the Holiday 2007 edition of the ForeSee Results Top 40 Online Retail...
- Research articles 2007-12-27
- Forbes.com Expands its Relationship with ForeSee Results
- ANN ARBOR, Mich. -- With the addition of ForbesTraveler.com, ForeSee Results is now measuring online customer satisfaction for three Forbes websites: www.forbes.com, www.forbesautos.com and www.forbestraveler.com.
- Research articles 2007-03-27
- ForeSee Results Selected By About.com to Gauge and Enhance User Satisfaction
- ANN ARBOR, Mich. -- ForeSee Results announced today that it has been engaged to measure and analyze the satisfaction of visitors to About.com, a leading source of online consumer information advice that provides "practical solutions for everyday problems." About.com was recently acquired by The New York Times Company and ranks...
- Research articles 2005-03-29
- ForeSee Results' Website ROI Technology Earns an Annual Computerworld Innovative Technology Award
- ANN ARBOR, Mich. -- Computerworld magazine gave one of the information technology industry's top awards to Ann Arbor-based ForeSee Results. The magazine's "innovative technology awards" recognize technologies that represent substantial advancements and deliver measurable business value to customers.
- Research articles 2004-10-20
- Overstock.com Selects ForeSee Results to Uncover What Satisfies Customers
- ANN ARBOR, Mich. -- ForeSee Results announced today that it has been engaged by leading online retailer Overstock.comR to measure customer satisfaction throughout the full purchase lifecycle.
- Research articles 2004-07-21
- ForeSee Results Helps American Airlines Credit Union Assess Online Customer Satisfaction
- ANN ARBOR, Mich. -- ForeSee Results is working with American Airlines Federal Credit Union AA Credit Union, to help assess and improve customer satisfaction with their website, aacreditunion.org.
- Research articles 2008-02-21
- Riverbed Selects ForeSee Results to Measure Online Customer Satisfaction
- ANN ARBOR, Mich. -- ForeSee Results announced today that it was selected by Riverbed Technology, the technology and market leader in wide-area data services WDS, to collect "voice of customer" feedback and measure customer satisfaction with www.riverbed.com.
- Research articles 2008-06-10
- ForeSee Results and GSI Commerce Form Alliance to Measure Customer Satisfaction for GSI's Online Partners
- ANN ARBOR, Mich. -- ForeSee Results and GSI Commerce Inc. have formed an alliance to offer the partners of GSI Commerce the opportunity to measure online customer satisfaction using the methodology of the American Customer Satisfaction Index ACSI.
- Research articles 2006-11-08
- VeriSign Assures Online Customer Satisfaction with ForeSee Results
- ANN ARBOR, Mich. -- ForeSee Results is using the proven methodology of the American Customer Satisfaction Index ACSI to measure the satisfaction of online customers of VeriSign, the leading provider of intelligent infrastructure for the networked world.
- Research articles 2006-10-05
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