BNET Industries
Last Fiscal Year Sales:$750.0K
- Private
- US
Dow Jones Description
Founded in 1989 and headquartered in Pleasanton, CA., USA, FrontRange Solutions is a global market leader in the development and delivery of software applications tailored for the mid-market. Best known for its HEAT Service Desk and GoldMine CRM applications, FrontRange is also the developer of IT Service Management and Infrastructure Management solutions, enabling companies to unify their external and internal customer support businesses.
Vice President of The Infrastructure Management Group
Andy BurtonNumber of Employees 374
Peer Companies
NAICS Code Computer and Software Stores: 443120
Recent Events
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FrontRange thrives in recession: Pleasanton tech firm talks of IPO
News & Analysis
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frontrange solutions inc. and goldmine - All News and Analysis
FrontRange™ Solutions GoldMine® Corporate Edition Improves Decision Making for Insurance Companies
CRM Solution Provides Configurable Automated Database, Streamlines Sales Process, Increases Memberships and Improves Efficiencies
FrontRange Solutions Introduces GoldMine® Premium Edition
New Edition Addresses Customer Lifecycle with Addition of Customer Support
FrontRange Solutions Introduces GoldMine® Enterprise Edition
Delivers comprehensive, holistic view of customer information in a feature-rich solution designed for cost-effective, quick deployment
FrontRange Solutions Unveils GoldMine IP Voice Suite
FrontRange's newly announced customer communications product, GoldMine IP Voice Suite, combines two business technologies: IP telephony and customer relationship management CRM. The offering delivers an enterprise-class VoIP telephony application that includes full integration to GoldMine Corporate Edition CRM to help companies elevate the quality of interactions with their customers, which...
FrontRange Solutions Unveils GoldMine® IP Voice Suite
DUBLIN, Calif. -- Contact Management and VoIP Telephony Technology Combined in a New Comprehensive Customer Communications Suite That Helps Companies Boost Sales, Increase Customer Loyalty and Raise the Productivity of Service Teams
Motorola China Boosts Customer Relations Management Efficiency with GoldMine® from FrontRange Solutions
DUBLIN, Calif. & BEIJING -- FrontRange Solutions, a global leader in worldwide Customer Relationship Management CRM solutions, with help from its local partner 95Teleweb, the leading customer services provider in China, announced today that the Government and Enterprise Mobility Solution Section of Motorola China is using its GoldMineR CRM solution.
Motorola China boosts CRM efficiency with GoldMine from FrontRange Solutions.(customer relationship management)
FrontRange Solutions, a provider of worldwide Customer Relationship Management CRM solutions, with help from its local partner 95Teleweb, a customer services provider in China, announced that the Government and Enterprise Mobility Solution Section FrontRange Solutions, a provider of worldwide Customer Relationship Management CRM solutions,...
FrontRange Solutions Releases GoldMine® 7.0 Corporate Edition
DUBLIN, Calif. -- Latest Version of FrontRange Award-Winning Software Delivers Broader Integration with External Systems, Enhanced Workflow Tools and Higher Performance
GoldMine® Helps Long Term Care Partners Provide Superior Customer Service, Sales Support; FrontRange Solutions® Partner Customizes GoldMine to Enable a More Productive and Personalized Customer Experience
DUBLIN, Calif. -- When long-term care insurance company Long Term Care Partners LTCP needed an onsite customer relationship management system to better streamline its sales and account management process, it turned to GoldMineR software from FrontRange Solutions and FrontRange Partner SagaSolutions.com for customization services.
FrontRange Solutions Launches New Version of GoldMine® Integration Services for Microsoft® Exchange Server
DUBLIN, Calif. -- FrontRange Solutions USA Inc., a global leader in service management, CRM, and voice application solutions for the growing small and medium enterprise SME and distributed enterprise markets, today announced a new release of GoldMineR Integration Services for MicrosoftR Exchange Server.
Decision Makers
| Name (plus bio) | Position |
|---|---|
| Andy Burton | Vice President of The Infrastructure Management Group |
| Christopher Ryan | Vice President, Worldwide Marketing |
| Franklin P Huang | Vice President, General Counsel |
| John O'Brien | Vice President, Asia Pacific |
| Keith Barr | Vice President, Development & It |
| Paul K Stedman | Vice President, Professional Services |
| David R. Smith | |
| Jim O'Gara | |
| Kevin Smith | |
| Kit Nolan | |
| Michael McCloskey | |
| Gary G. Greenfield | Director |
| Neil Garfinkel | Director |
| Organization | Position | Status |
|---|---|---|
| Frontrange Solutions, Inc. | Vice President of The Infrastructure Management Group | Current |
Description: Christopher Ryan is one of the nation's leading authorities on interactive and direct marketing for more than two decades with major marketing successes in the software, e-commerce, and financial services industries. He is Vice President, Worldwide Marketing, for FrontRange Solutions in Boulder, Colorado. He has held executive marketing positions with such leading organizations as GroupWorks, Saligent Software, Sybase, PeopleSoft, and Group1 Software. Ryan is a much sought-after speaker on marketing and technology and has presented at hundreds of seminars and conferences. His articles have appeared in numerous business publications, including DM Magazine, Target Marketing, DM, Direct, BMA, and the Interactive Marketing Journal. His previous books have included The Master Marketer and Virtual Marketing.
| Organization | Position | Status |
|---|---|---|
| Frontrange Solutions, Inc. | Vice President, Worldwide Marketing | Current |
| The Direct Marketer's Bookshop | Current |
Franklin P. Huang is responsible for all legal affairs of FrontRange. Prior to FrontRange, he led the in-house legal departments at Genesys Telecommunications and Kana Communications, helping both companies launch their respective initial public offerings and grow as public companies. Frank also served as a corporate attorney with the law firm of Brobeck, Phleger & Harrison representing emerging growth companies, venture capitalists and investment banks with emphasis on venture financings, mergers and acquisitions and public offerings. He has also served as a quantitative research analyst in Salomon Brothers' mortgage research group in New York.
| Organization | Position | Status |
|---|---|---|
| Frontrange Solutions, Inc. | Vice President, General Counsel | Current |
| Frontrange Heat and Itsm | Vice President, General Counsel | Current |
| Goldmine Enterprise | Vice President, General Counsel | Current |
| Frontrange IT Service Management Software | Vice President, General Counsel | Current |
| Brobeck, Phleger & Harrison | Corporate Attorney | Former |
| Salomon Brothers | Research Analyst | Former |
| Brobeck, Phleger & Harrison LLP | Corporate Attorney | Former |
| Kana Communications, Inc. | Former |
John O'Brien oversees the growth of FrontRange Solutions' business throughout the Asia Pacific region. Markets include the Association of Southeast Nations (ASEAN), North Asia, and India. John brings a wealth of experience to FrontRange, including a history of success at Genesys Telecom where he established and built the Asia Pacific region. John will lead FrontRange's Asia Pacific Expansion Strategy, including penetration of Japan, Korea, Southeast Asia, and China.
| Organization | Position | Status |
|---|---|---|
| Frontrange Solutions, Inc. | Vice President, Asia Pacific | Current |
| Organization | Position | Status |
|---|---|---|
| Echopass Corporation | President | Current |
| Sento Corporation | CIO | Current |
| Frontrange Solutions, Inc. | Vice President, Development & It | Current |
| Echopass Corporation | co-founder | Current |
| Echopass Corporation | CEO | Former |
| Frontrange Solutions, Inc. | Software Development Veteran | Former |
| Organization | Position | Status |
|---|---|---|
| Goldmine Enterprise | Vice President, Professional Services | Current |
| Frontrange Heat and Itsm | Vice President, Professional Services | Current |
| Frontrange IT Service Management Software | Vice President, Professional Services | Current |
| Frontrange Solutions, Inc. | Vice President, Professional Services | Current |
| PricewaterhouseCoopers | Former | |
| Cambridge Technology Partners | Former | |
| MIT Sloan School of Management | MBA | Former |
| University of Colorado | BS | Former |
| Organization | Position | Status |
|---|---|---|
| Frontrange Solutions, Inc. | Current | |
| 3Com Corporation | Former |
| Organization | Position | Status |
|---|---|---|
| Frontrange Solutions, Inc. | Current | |
| Digital Equipment Corporation | Former |
| Organization | Position | Status |
|---|---|---|
| Frontrange Solutions, Inc. | Current | |
| Manugistics Group, Inc. | Vice President of Solutions Management | Former |
| Manugistics Group, Inc. | Director of Product Marketing | Former |
| Manugistics Group, Inc. | Business Manager | Former |
| Johnson Space Center | Former |
| Organization | Position | Status |
|---|---|---|
| Frontrange Solutions, Inc. | Current | |
| Campbell Soup Company | Former |
| Organization | Position | Status |
|---|---|---|
| Goldmine Enterprise | Chief Executive Officer | Current |
| Frontrange Heat and Itsm | Chief Executive Officer | Current |
| Frontrange IT Service Management Software | Chief Executive Officer | Current |
| Emediate Networks, Inc | Most Recently Chief Executive Officer , Kana Communications, Inc | Current |
| Frontrange Solutions, Inc. | Current | |
| WaveFront Technologies | Chairman Kana Communications | Current |
| Emediate Networks, Inc | Board of Directors | Current |
| WaveFront Technologies | CFO | Former |
| NetApp Inc. | CFO | Former |
| NetApp Inc. | Vice President of Operations | Former |
| Everex Systems, Inc. | Controller | Former |
| WaveFront Technologies | Board of Directors | Former |
| Santa Clara University | B.S. In Business Administration | Former |
"In his role as Chairman, Chief Executive Officer and President, Mr. Greenfield is overseeing a number of initiatives designed to achieve greater operating efficiencies across the company and to solidify Avid’s position as a world leader in designing and developing innovative content creation, media production and broadcast solutions. Mr. Greenfield is a proven senior executive with multidisciplinary experience in high technology. Prior to joining Avid in December 2007, Mr. Greenfield was CEO of GXS, Inc. from 2003 to 2007, a leading worldwide provider of business-to-business integration, synchronization and collaboration solutions. Since December 2003, he had also been an operating partner with Francisco Partners, a leading technology-focused private equity firm. Previously, Mr. Greenfield served as CEO of Peregrine Systems, Inc. where he managed the restructuring of that company’s business. He has also served as president and CEO of MERANT and CEO of INTERSOLV, which merged with Micro Focus to form MERANT. He has experience growing businesses both organically and through acquisition, managing development, marketing and operations, and serving diverse customers from small businesses to the Fortune 500. Mr. Greenfield earned a Bachelor of Science degree from the U.S. Naval Academy, a Master of Science Administration degree from George Washington University, and a Master of Business Administration degree from Harvard Business School. "
| Organization | Position | Status |
|---|---|---|
| Avid Technology, Inc. | President & Chief Executive Officer | Current |
| Intellitactics, Inc. | Chairman | Current |
| Avid Technology, Inc. | Chairman | Current |
| ADERANT | Director | Current |
| Novell, Inc. | Board of Directors | Current |
| Frontrange Solutions, Inc. | Director | Current |
| Mobius Management Systems, Inc. | Board of Directors | Current |
| Managed Objects Inc. | Board of Directors | Current |
| Norwood School | Board of Directors | Current |
| Hyperion Solutions Corporation | Director | Current |
| Merant | CEO | Former |
| GXS | Chief Executive Officer | Former |
| Micro Focus | CEO | Former |
| Peregrine Systems, Inc. | CEO | Former |
| Merant | President | Former |
| Peregrine Systems, Inc. | President | Former |
| Micro Focus | President | Former |
| Francisco Partners | President | Former |
| Sage Software | Vice President of Marketing | Former |
| Vocus, Inc. | Board of Directors | Former |
| Peregrine Systems, Inc. | Director | Former |
| The George Washington University | Master | Former |
| Harvard Business School | Master of Business Administration Degree | Former |
| The George Washington University | Bachelor of Science Degree | Former |
| United States Naval Academy | Bachelor of Science Degree | Former |
A founder of Francisco Partners, Neil Garfinkel, has acquired considerable experience leading the technology investments of private equity firms. Garfinkel's experience also includes a career as an attorney with Wilson Sonsini Goodrich and Rosati in Palo Alto and with Cravath, Swaine & Moore in New York. He serves on the boards of directors of AKQA, FrontRange Solutions, Office Tiger, WebTrends and the US-India Venture Capital Association, and is a past director of IMPAC Medical Systems, which was acquired by Elekta AB. Garfinkel earned an AB from Harvard College and a JD from Columbia University.
| Organization | Position | Status |
|---|---|---|
| Lynx Medical Systems, Inc. | Founder of Francisco Partners | Current |
| US-India Venture Capital Association | Past Director | Current |
| Impac Medical Systems, Inc. | Past Director | Current |
| US-India Venture Capital Association | Director | Current |
| Frontrange Solutions, Inc. | Director | Current |
| Darwin Partners, Inc. | Board of Directors | Current |
| Ex Libris, Inc. | Board of Directors | Current |
| Officetiger LLC | Director | Current |
| Lynx Medical Systems, Inc. | Director | Current |
| Dextrys | Board of Directors | Current |
| Friedman Fleischer & Lowe, LLC | Managing Director | Former |
| Francisco Partners | Founder | Former |
| Francisco Partners | Partner | Former |
| Wilson Sonsini Goodrich & Rosati | Attorney | Former |
| Webtrends, Inc. | Director | Former |
| Columbia University Law School | J.D | Former |
| Columbia University | Jd | Former |
| Harvard College | Ab | Former |
Executive News
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Avid to Present at Investor Conferences in September
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Avid to Present at Investor Conferences in September
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Avid to Present at Investor Conferences in September
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