Fulfillment Plus Inc.

Linda Manfredi; Chief Operating Officer; joined FFP in Dec 2004. Linda has over 25 years of inbound and outbound teleservices experience with one of the nations top 10 multi-vertical call center outsourcing firms as well as the world recognized international financial group Citicorp. Her teleservices and CRM expertise includes holding the positions of District Manager, Regional Manager, Chief Operations Officer, Vice President and President. During her career she designed and managed all call center operations, customer support, client services, sales and marketing, human resources, finance and IT departments supporting over 2.5 million phone hours in over 30 locations internationally.

Joseph Sarno is a high-energy sales and management professional that has extensive experience designing, implementing and delivering customer-focused applications and programs. He has managed Customer Relationship Management (CRM) programs for companies such as American Express, Fidelity and Hewlett Packard. In addition, his range of expertise covers new account development, account management and sales coaching/training. Prior to joining FFP Global, Joseph was Vice President of Call Center Services at Vantage Deluxe World Travel Corporation, where he was responsible for managing the sales and customer service organizations. Previously, he held a variety of senior sales and operational positions at companies including, Protocol, InfoPlus and Cross Industry Communications.

Jane E. Caola brings with her 30 years of accounting experience in a variety of industries including the manufacturing, transportation, education, technology and human service sectors. Prior to joining FFP in August of 2007, she was Chief Financial Officer for a multicultural social and human services agency. The organization's mission and vision embraces diversity and empowerment of women, minority groups and disadvantaged individuals through education and skills development. Jane has been responsible for restructuring organizational debt and the design and implementation of fiscal policies and procedures as well as budgeting, forecasting and financial analysis. Jane graduated Summa Cum Laude from Worcester State College with a BS in Accounting and Finance. She also holds a Masters in Business Administration from Framingham State College.