BNET Industries

Genesys Telecommunications Laboratories

is in the Technology Industry

Last Fiscal Year Sales:$250.5K
  • Private
  • US
Dow Jones Description

Genesys Telecommunications Laboratories was founded in October 1990 to prove that companies could provide better service to their customers by bringing together computers and telecommunications. That insight made Genesys a pioneer in computer-telephony integration (CTI). It also established Genesys as one of the first companies to understand that technology integration could solve a pervasive business problem: poor customer service. Initially, Genesys' breakthrough solutions greatly improved phone-centric customer contact centers. The company's first product was a client-server architecture that tied together all the systems that had previously worked separately to offer customer service: the telephone system, company data repositories, and applications. In the early years, organizations viewed their call centers merely as unavoidable expenses. Consequently, companies were attracted by Genesys ability to reduce call center costs. Genesys delivers customer data to agent desktops the instant calls arrive, eliminating the need for agents to search through separate data repositories for customer information. The Genesys "screen-pops" of customer data saved agents time, reduced call durations, increased agent productivity, and decreased overall call center costs. In addition, customers received faster and better service.

Chief Executive Officer
Paul Segre
Number of Employees 450
Contact Information

2001 Junipero Serra Blvd

Daly City, California 94014

genesyslab.com

(650) 466-1100

NAICS Code Custom Computer Programming Services: 541511

Recent Events

  • PTP Earns 'Premier Tier' Status in the Genesys Partner Program

    8/31/09 - Joint Venture / Alliance - View Story

  • LBi Partners up with IVR Industry Leader - Genesys

    8/10/09 - Joint Venture / Alliance - View Story

  • Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company: Genesys Receives 'Strong Positive' Rating in Leading Analyst...

    7/14/09 - Bond / Stock Rating - View Story

  • Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company: Genesys Acquires SDE Software Development Engineering GmbH, the...

    1/22/09 - Merger / Acquisition - View Story

  • Nexidia Signs On to Genesys Partner Program

    10/03/08 - Licensing / Contract - View Story

  • Nexidia Selected for Membership in Genesys Partner Program

    9/29/08 - Licensing / Contract - View Story

  • CUSTOMER INTERACTION NEWS

    7/01/08 - Licensing / Contract - View Story

  • Genesys Telecommunications Lab Appoints Paul Segre As President And CEO - Quick Facts

    10/01/07 - Mgmt. Change Entering - President - View Story

  • Alcatel-Lucent Says Genesys Telecommunications Elects Paul Segre President, CEO - Update [ALU]

    10/01/07 - Mgmt. Change Entering - CEO - View Story

  • Genesys Teams with Merced Systems to Extend Reporting, Performance Management of Genesys Customer Interaction Management...

    6/27/07 - Joint Venture / Alliance - View Story

  • Ladbrokes Wins Innovation Award

    6/21/07 - Licensing / Contract - View Story

News & Analysis

genesys telecommunications laboratories and web conferencing - All News and Analysis

Decision Makers

Name (plus bio) Position
Paul Segre Chief Executive Officer
Nicolas De Kouchkovsky President
Bill Behrend Chief Financial Officer
Dean Samuels Chief Information Officer
Stacey W White Chief Financial Officer
Stuart Granger Operational Performance Management Software Used to Monitor
Terri Brown Chief Marketing Officer
Vyacheslav Zhakov Chief Technology Officer, Worldwide Research & Development
David Sudbey Executive Vice President of Strategic Solutions and Global Channels
Edmund Ang Senior Vice President, Asia Pacific
Karl Holzthum Senior Vice President, Global Channels
Michael McBrien Senior Vice President, Apac and Japan
Nicolas Kouchkovsky Senior Vice President, Marketing, Business Development
Paul Uijtewaal Senior Vice President, Europe Middle East & Africa
Arnaud Kraaijvanger Vice President of Marketing Programs
Arnaud Kraajvanger Vice President Worldwide Marketing Programs
Brian Bischoff Vice President, Worldwide Voice Platform Sales
Brian Galvin Vice President, Product
Bruce Eidsvik Vice President for Emea
Dave York Vice President, North America Sales
Eric Tamblyn Vice President of Product Marketing
Ira Sheinwald Vice President
Jason Stirling Vice President
Joe Heinen Vice President, Marketing
Luc Zuidhof Vice President Northern Europe
Olivier d. Romemont Vice President
Paul Lang Vice President of Product Management
Steve Kelly Vice President, HR
Steve Roop Vice President, Product Marketing
Steve Rutledge Vice President, Product Marketing
Angel Rivera Director, Communications
Charlene Volker Director, Sales
Cynthia Yen-Sullivan Accounting Director
Deborah Mester Senior Product Marketing Director
Jim Williams Director, Marketing
Judie Beshansky Director, Communications
Laura Haggerty Director, Product Management
Lucette Gaillard Marketing Director
Regina Moore Director, Product Marketing
Sanjay Popli Director, Product Marketing
Sara Pereira Accounting Director
Tom Bongiorno Director, Communications
Alain Mowad Senior Product Manager
Alex George Manager, Communications
Arnab Mishra Senior Manager, Product Marketing
Astrid Hoelzel-Amer Manager
Barbara Berger Manager, Communications
Cindy Chaw Manager, Alliance
David Everen Product Line Manager
Fabrice Mea Product Manager

Organization Position Status
Informiam, LLC CEO Current
Genesys Telecommunications Laboratories, Inc. Chief Executive Officer Current
Riverstone Networks Incorporated Executive Vice President of Alcatel, Lucent and President of The Applications Software Group Current
Bell Labs Executive Vice President of Alcatel, Lucent and President of The Applications Software Group Current
Genesys Limited Current
Genesys Telecommunications Laboratories, Inc. President Former
Informiam, LLC Chief Technology Officer Former
Genesys Telecommunications Laboratories, Inc. Chief Operating Officer Former
Alcatel Vice President Former
DSC Limited general manager Former
Alcatel General Manager Former
Stanford University Master's degree in Operations Research Former
Stanford University Bachelor's Degree In Mathematics Former

Nicolas de Kouchkovsky brings more than 20 years of IT and Telecommunications industry experience to his role as President of Genesys. He is responsible for the management of Genesys, driving the company's strategic direction and building the Genesys brand. Nicolas joined Genesys in February 2000. As Vice President of Products and Strategy, he oversaw product management, product marketing and strategy while helping Genesys achieve a market leader position in the contact center software market.A He later served as Senior Vice President of Marketing and Business Development, overseeing key acquisitions for the Genesys portfolio. Prior to joining Genesys, he spent seven years in both business and engineering senior management roles at Alcatel (now Alcatel-Lucent). Before joining Alcatel-Lucent, he was Chief Technology Officer at Cirel, a startup in the field of multi-protocol telecom gateways for LANs. Nicolas earned a Masters degree in Math and Physics from Ecole Polytechnique in Palaiseau. He also holds a Masters in Robotics and Data Processing from Ecole Nationale SupA rieure de Techniques AvancA es in Paris.

Organization Position Status
Genesys Telecommunications Laboratories, Inc. President Current
Informiam, LLC President Current
Genesys Telecommunications Laboratories, Inc. Senior Vice President, Marketing & Business Development Former
Digital Equipment Corporation Department Manager Former
Genesys Telecommunications Laboratories, Inc. Head of Marketing and Business Development Former
Alcatel Former
Ecole Polytechnique Masters degree in Math and Physics Former

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Chief Financial Officer Current
Informiam, LLC Chief Financial Officer Current
Illinois CPA Society Board of Directors Current
DePaul University Master's of Business Administration In Finance Former
University of Illinois Bachelor's Degree Former

Organization Position Status
Informiam, LLC Chief Information Officer Current
Genesys Telecommunications Laboratories, Inc. Chief Information Officer Current
Achieva Ltd Chief Technology Officer Former

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Chief Financial Officer Current
San Francisco State University Bachelor of Science degree in Business Administration Former

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Coo of Informiam Current
Informiam, LLC President Former
Genesys Telecommunications Laboratories, Inc. Operational Performance Management Software Used to Monitor Current
Informiam, LLC Coo Former
Georgia Southern University B.A. In Management Information Systems Former
Georgia Southern University B.A. In Management Information Systems Former

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Chief Marketing Officer Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Chief Technology Officer, Worldwide Research & Development Current

He joined Genesys in 1997 and has held a variety of roles in senior management, including leader of Worldwide Services and management of Genesys' Americas Sales Engineering Organization. David brings more than 20 years of experience in the contact center and telecommunications industries to his current position. Prior to Genesys, he spent 14 years at Nortel Networks in various sales and services positions and also led a call center applications team that focused on emerging call center technologies, selling and installing Genesys products. David graduated from Wentworth Technology Institute (formerly GTE Sylvania Technical Institute) Telecommunications Program and Harvard Business School's General Manager program.

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Executive Vice President of Strategic Solutions and Global Channels Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Senior Vice President, Asia Pacific Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Senior Vice President, Global Channels Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Senior Vice President, Apac and Japan Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Senior Vice President, Marketing, Business Development Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Senior Vice President, Europe Middle East & Africa Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Vice President of Marketing Programs Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Vice President Worldwide Marketing Programs Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Vice President, Worldwide Voice Platform Sales Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Vice President, Product Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Vice President for Emea Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Vice President, North America Sales Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Vice President of Product Marketing Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Vice President Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Vice President Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Vice President, Marketing Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Vice President Northern Europe Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Vice President Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Vice President of Product Management Current
Genesys Telecommunications Laboratories, Inc. Head of Product Management Current
Aspect Inc. Former

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Vice President, HR Current
Genesys Telecommunications Laboratories, Inc. Human Resources Executive Former

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Vice President, Product Marketing Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Vice President, Product Marketing Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Director, Communications Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Director, Sales Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Accounting Director Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Senior Product Marketing Director Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Director, Marketing Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Director, Communications Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Director, Product Management Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Marketing Director Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Director, Product Marketing Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Director, Product Marketing Current
Salesforce.com, Inc. Vice President, Marketing & Business Development Former

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Accounting Director Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Director, Communications Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Senior Product Manager Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Manager, Communications Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Senior Manager, Product Marketing Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Manager Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Manager, Communications Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Manager, Alliance Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Product Line Manager Current

Organization Position Status
Genesys Telecommunications Laboratories, Inc. Product Manager Current
advertisement
White Papers, Webcasts, and Resources
IndustryTop Rated

Brought to you by CBS MoneyWatch.com

advertisement