BNET Industries
Last Fiscal Year Sales:$250.5K
- Private
- US
Dow Jones Description
Genesys Telecommunications Laboratories was founded in October 1990 to prove that companies could provide better service to their customers by bringing together computers and telecommunications. That insight made Genesys a pioneer in computer-telephony integration (CTI). It also established Genesys as one of the first companies to understand that technology integration could solve a pervasive business problem: poor customer service. Initially, Genesys' breakthrough solutions greatly improved phone-centric customer contact centers. The company's first product was a client-server architecture that tied together all the systems that had previously worked separately to offer customer service: the telephone system, company data repositories, and applications. In the early years, organizations viewed their call centers merely as unavoidable expenses. Consequently, companies were attracted by Genesys ability to reduce call center costs. Genesys delivers customer data to agent desktops the instant calls arrive, eliminating the need for agents to search through separate data repositories for customer information. The Genesys "screen-pops" of customer data saved agents time, reduced call durations, increased agent productivity, and decreased overall call center costs. In addition, customers received faster and better service.
President and Chief Executive OfficerPaul Segre
Number of Employees 2
Contact Information
2001 Junipero Serra Blvd
Daly City, California 94014
1 650 466 1100
Peer Companies
NAICS Code Custom Computer Programming Services: 541511
Recent Events
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Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company: Genesys Introduces Suite of Software to Manage Customer...
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Alcatel-Lucent: Genesys Acquires SDE Software Development Engineering GmbH, the Creators of the Genesys Customer Interaction...
News & Analysis
Filter by
genesys telecommunications laboratories - All News and Analysis
West Corporation Announces Final Results of West International Holdings' Tender Offer for Genesys
- 2008-06-16
West Corporation, a leading provider of outsourced communication solutions, announces that the French Autorité des marchés financiers ("AMF") today published the definitive results of the tender offer made by West International Holdings Limited ("WIH"), its wholly owned subsidiary, for Genesys. These results indicate that, as of the expiration of...
Genesys Launches "Transforming the Customer Experience" Workshops in the Americas Starting With Eight Cities Across the U.S. and Canada
- 2008-05-27
Genesys (Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris: ALU) (NYSE: ALU), is launching a national series of workshops highlighting seven strategies for improving the customer experience. Targeted at Fortune 1000 companies, eight upcoming workshops are scheduled in North America with additional dates planned for Latin America:
Europe Boasts Six of World's Top Eight Global Innovators in Customer Service as Genesys Announces Winners in 3rd Annual Customer Innovation Awards
- 2008-05-27
G-Force - The world's top global innovators in customer service, as selected by a group of 25 global industry analysts, were announced at G-Force Berlin by Genesys Telecommunications Laboratories , an Alcatel-Lucent company (Euronext Paris: ALU) (NYSE: ALU). The Customer Innovation Awards program is an annual competition, which...
West Corporation Completes Genesys Acquisition and Updates 2008 Guidance
- 2008-05-22
West Corporation, a leading provider of outsourced communication solutions, today announced it has completed the acquisition of Genesys SA ("Genesys"), a leading global multimedia collaboration service provider. The tender offer for Genesys shares was first announced on February 19, 2008 at a price of EUR 2.50 (approximately U.S. $3.88)...
Qwest Honored as Partner of the Year by Genesys Telecommunications Labs
- 2008-05-21
DENVER -- Qwest Communications International Inc. (NYSE: Q) today announced that it has been honored as North American Partner of the Year by Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU). As a member of the Genesys Partner Program, Qwest received the award during the annual...
Genesys Launches New Garnishment Processing Service and Delivers Advanced Garnishment Processing Software
- 2008-05-15
- Unparalleled Garnishment Processing with Unmatched Reliability -
GENESYS Conferencing Reports First Quarter Results for 2008
- 2008-05-14
Genesys Conferencing ReportsFirst Quarter Results for 2008
West Corporation Announces Successful Tender Offer for Genesys
- 2008-05-13
West Corporation ("West") announces that the French Autorité des marchés financiers ("AMF") today published the preliminary results of the offer of West International Holdings Limited ("WIH"), its wholly-owned subsidiary, for Genesys SA ("Genesys"). These results indicate that, as of the expiration of the offer, in aggregate, 64,224,366 Genesys shares...
Voxify Awarded Applications Partner of the Year by Genesys Telecommunications Labs
- 2008-05-08
Voxify®, the company that enables contact centers to offer self-service for customer phone calls, today announced that it has been honored as Partner of the Year by Genesys Telecommunications Laboratories, Inc. , an Alcatel-Lucent company (Euronext Paris: ALU) (NYSE: ALU). Genesys Partner of the Year awards were presented to...
Genesys Testware Adds Design for Leakage Test Feature to Hierarchical Scan Test Tool
- 2008-05-05
FREMONT, Calif. -- Genesys Testware, Inc., a leading supplier of yield, quality and cost optimization tools for nanometer ICs, announced today the addition of Design For Leakage Test DFLT features to its hierarchical scan test tool HiertestMakerTM. Reducing power dissipation and energy use is the biggest challenge facing IC designers...
Decision Makers
| Name (plus bio) | Position |
|---|---|
| Paul Segre | President and Chief Executive Officer |
| Bill Behrend | Chief Financial Officer |
| Dean Samuels | Chief Information Officer |
| Stacey W White | Chief Financial Officer |
| Stuart Granger | Coo of Informiam |
| Terri Brown | Chief Marketing Officer |
| Edmund Ang | Senior Vice President, Asia Pacific |
| Karl Holzthum | Senior Vice President, Global Channels |
| Michael McBrien | Senior Vice President, Apac and Japan |
| Nicolas De Kouchkovsky | Senior Vice President, Marketing & Business Development |
| Nicolas Kouchkovsky | Senior Vice President, Marketing, Business Development |
| Paul Uijtewaal | Senior Vice President, Europe Middle East & Africa |
| Arnaud Kraaijvanger | Vice President of Marketing Programs |
| Brian Bischoff | Vice President, Worldwide Voice Platform Sales |
| Brian Galvin | Vice President, Product |
| Eric Tamblyn | Vice President of Product Marketing |
| Ira Sheinwald | Vice President |
| Joe Heinen | Vice President, Marketing |
| Luc Zuidhof | Vice President Northern Europe |
| Olivier d. Romemont | Vice President |
| Paul Lang | Vice President of Product Management |
| Steve Kelly | Vice President, HR |
| Steve Roop | Vice President, Product Marketing |
| Steve Rutledge | Vice President, Product Marketing |
| Angel Rivera | Director, Communications |
| Charlene Volker | Director, Sales |
| Cynthia Yen-Sullivan | Accounting Director |
| Deborah Mester | Senior Product Marketing Director |
| Jim Williams | Director, Marketing |
| Judie Beshansky | Director, Communications |
| Laura Haggerty | Director, Product Management |
| Regina Moore | Director, Product Marketing |
| Sanjay Popli | Director, Product Marketing |
| Sara Pereira | Accounting Director |
| Tom Bongiorno | Director, Communications |
| Alain Mowad | Senior Product Manager |
| Alex George | Manager, Communications |
| Arnab Mishra | Senior Manager, Product Marketing |
| Astrid Hoelzel-Amer | Manager |
| Barbara Berger | Manager, Communications |
| Cindy Chaw | Manager, Alliance |
| David Everen | Product Line Manager |
| Fabrice Mea | Product Manager |
| Gregg Kerlin | Product Line Manager |
| Helen Duckworth | Center Manager |
| Jean-Marc Mezin | Senior Product Marketing Manager |
| Jeanette Hardacre | Manager, Communications |
| Kelly Zunker | Regional Sales Manager |
| Kenny Quenzer | Technology Manager |
| Lisa Hulford | Manager |
| Luca Bellati | Manager, Solutions |
| Monique Bozeman | Senior Product Marketing Manager |
| Musa Hanhan | Product Manager |
| Mycroft Evans | Product Manager |
| Paul R. Brett | Center Product Manager |
| Rod McLane | Product Marketing Manager |
| Ron Moses | Project Manager |
| Sasha Volguin | Product Line Manager |
| Srinivas Penumaka | Product Marketing Manager |
| Stefaan Bogaert | Product Line Manager |
| Veronique Addi | Senior Product Manager |
| Gina Hartje | Executive Admin |
| Jim Rene | General Counsel |
| Lizanne Kaiser | Senior Principal Consultant |
| Rob Hilsen | Analyst Relations |
Board of Directors
| Name (plus bio) | Position |
|---|---|
| Ad Nederlof | Chairman |
| Organization | Position | Status |
|---|---|---|
| Informiam, LLC | CEO | Current |
| Genesys Telecommunications Laboratories, Inc. | President and Chief Executive Officer | Current |
| Genesys Telecommunications Laboratories, Inc. | Chief Operating Officer | Current |
| Riverstone Networks Incorporated | Executive Vice President of Alcatel, Lucent and President of The Applications Software Group | Current |
| Genesys Limited | Current | |
| Informiam, LLC | Chief Technology Officer | Former |
| Alcatel | Vice President | Former |
| DSC Limited | general manager | Former |
| Alcatel | General Manager | Former |
| Stanford University | Master's degree in Operations Research | Former |
| Stanford University | Bachelor's Degree In Mathematics | Former |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Chief Financial Officer | Current |
| Informiam, LLC | Chief Financial Officer | Current |
| Illinois CPA Society | Board of Directors | Current |
| DePaul University | Master's of Business Administration In Finance | Former |
| University of Illinois | Bachelor's Degree | Former |
| Organization | Position | Status |
|---|---|---|
| Informiam, LLC | Chief Information Officer | Current |
| Genesys Telecommunications Laboratories, Inc. | Chief Information Officer | Current |
| Achieva Ltd | Chief Technology Officer | Former |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Chief Financial Officer | Current |
| San Francisco State University | Bachelor of Science degree in Business Administration | Former |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Coo of Informiam | Current |
| Informiam, LLC | President | Former |
| Georgia Southern University | B.A. In Management Information Systems | Former |
| Georgia Southern University | B.A. In Management Information Systems | Former |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Chief Marketing Officer | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Senior Vice President, Asia Pacific | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Senior Vice President, Global Channels | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Senior Vice President, Apac and Japan | Current |
Nicolas de Kouchkovsky brings more than 20 years of IT and Telecommunications industry experience to his role as President of Genesys. He is responsible for the management of Genesys, driving the company's strategic direction and building the Genesys brand. Nicolas joined Genesys in February 2000. As Vice President of Products and Strategy, he oversaw product management, product marketing and strategy while helping Genesys achieve a market leader position in the contact center software market.A He later served as Senior Vice President of Marketing and Business Development, overseeing key acquisitions for the Genesys portfolio. Prior to joining Genesys, he spent seven years in both business and engineering senior management roles at Alcatel (now Alcatel-Lucent). Before joining Alcatel-Lucent, he was Chief Technology Officer at Cirel, a startup in the field of multi-protocol telecom gateways for LANs. Nicolas earned a Masters degree in Math and Physics from Ecole Polytechnique in Palaiseau. He also holds a Masters in Robotics and Data Processing from Ecole Nationale SupA rieure de Techniques AvancA es in Paris.
| Organization | Position | Status |
|---|---|---|
| Informiam, LLC | President | Current |
| Genesys Telecommunications Laboratories, Inc. | Senior Vice President, Marketing & Business Development | Current |
| Genesys Telecommunications Laboratories, Inc. | Head of Marketing and Business Development | Current |
| Digital Equipment Corporation | Department Manager | Former |
| Alcatel | Former | |
| Ecole Polytechnique | Masters degree in Math and Physics | Former |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Senior Vice President, Marketing, Business Development | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Senior Vice President, Europe Middle East & Africa | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Vice President of Marketing Programs | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Vice President, Worldwide Voice Platform Sales | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Vice President, Product | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Vice President of Product Marketing | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Vice President | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Vice President, Marketing | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Vice President Northern Europe | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Vice President | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Vice President of Product Management | Current |
| Genesys Telecommunications Laboratories, Inc. | Head of Product Management | Current |
| Aspect Inc. | Former |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Vice President, HR | Current |
| Genesys Telecommunications Laboratories, Inc. | Human Resources Executive | Former |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Vice President, Product Marketing | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Vice President, Product Marketing | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Director, Communications | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Director, Sales | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Accounting Director | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Senior Product Marketing Director | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Director, Marketing | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Director, Communications | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Director, Product Management | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Director, Product Marketing | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Director, Product Marketing | Current |
| Salesforce.com, Inc. | Vice President, Marketing & Business Development | Former |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Accounting Director | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Director, Communications | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Senior Product Manager | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Manager, Communications | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Senior Manager, Product Marketing | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Manager | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Manager, Communications | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Manager, Alliance | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Product Line Manager | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Product Manager | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Product Line Manager | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Center Manager | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Senior Product Marketing Manager | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Manager, Communications | Current |
Kelly is a Regional Sales Manager for Genesys Telecommunications Laboratories. A subsidiary of Alcatel, Genesys is 100% focused on software for call centers. Genesys recognizes that better interactions drive better business and build company reputations. Customer service solutions from Genesys deliver on this promise for Global 2000 enterprises, government organizations and telecommunications service providers across 80 countries, directing more than 100 million customer interactions every day. Sophisticated routing and reporting across voice, e-mail and Web channels ensure that customers are quickly connected to the best available resource - the first time. In his position Kelly is responsible for the sales of Genesys Voice Platform products across the South Western US.
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Regional Sales Manager | Current |
| Denver Telecom Professionals, Inc | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Technology Manager | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Manager | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Manager, Solutions | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Senior Product Marketing Manager | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Product Manager | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Product Manager | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Center Product Manager | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Product Marketing Manager | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Project Manager | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Product Line Manager | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Product Marketing Manager | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Product Line Manager | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Senior Product Manager | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Executive Admin | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | General Counsel | Current |
| Sheppard, Mullin, Richter & Hampton Llp | Partner | Former |
| European Studies | Fulbright Scholar | Former |
| Alcatel | Former | |
| Wharton Graduate School of the University of Pennsylvania | MBA | Former |
| Occidental College | Bachelor's Degree | Former |
| Cornell University Law School | Degree | Former |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Senior Principal Consultant | Current |
| Speech Technology Magazine | Board of Directors | Current |
| Genesys Limited | Former | |
| Yale University | Doctorate In Linguistics | Former |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Analyst Relations | Current |
| Organization | Position | Status |
|---|---|---|
| Genesys Telecommunications Laboratories, Inc. | Chairman | Current |
Executive News
-
Genesys Brings Unified Communications to the Call Center Customer Service Experience
-
Genesys Telecommunications Labs Taps Echopass as Partner of the Year
-
Genesys Brings Unified Communications to the Customer Service Experience With New UC Connect Initiative
-
Genesys Brings Unified Communications to the Customer Service
-
Genesys Telecommunications Labs Names Echopass as Partner of the Year
-
Genesys Telecommunications Labs Names Echopass as Partner of the Year
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