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	<title><![CDATA[Genesys Telecommunications Laboratories | Company News & Executive Profiles | BNET]]></title>
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	<description><![CDATA[Latest company news & analysis, recent events, stock quotes, earning call transcripts, with profiles and descriptions of top business executives for Genesys Telecommunications Laboratories]]></description>
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		<title><![CDATA[The Cost of Poor Service | BTalk Australia]]></title>
		<link><![CDATA[http://blogs.bnetau.com.au/aussierules/2009/08/19/the-cost-of-poor-service-btalk-australia/]]></link>
		<description><![CDATA[Jason Stirling    (Episode 312: 11 minutes 30) A survey commissioned by Genesys has shown that Australian businesses are losing more than $2.6 billion each year as a result of poor customer service. 72% of consumers said they had ended a relationship due to poor customer service, and...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
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		<pubDate>Wed, 19 Aug 2009 13:49:20 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+service.html"><![CDATA[Customer Service]]></category>
		<category domain="http://resources.bnet.com/topic/genesys+telecommunications+laboratories.html"><![CDATA[Genesys Telecommunications Laboratories]]></category>
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		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
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		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://resources.bnet.com/topic/phil+dobbie.html"><![CDATA[Phil Dobbie]]></category>
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		<title><![CDATA[West Corporation Announces Final Results of West International Holdings&#39; Tender Offer for Genesys]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200806/ai_n26682550]]></link>
		<description><![CDATA[West Corporation, a leading provider of outsourced communication solutions, announces that the French Autorité des marchés financiers ("AMF") today published the definitive results of the tender offer made by West International Holdings Limited ("WIH"), its wholly owned subsidiary, for Genesys.  These results indicate that, as of the expiration of...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 16 Jun 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/genesys+telecommunications+laboratories.html"><![CDATA[Genesys Telecommunications Laboratories]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[Genesys Launches "Transforming the Customer Experience" Workshops in the Americas Starting With Eight Cities Across the U.S. and Canada]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200805/ai_n25459986]]></link>
		<description><![CDATA[Genesys (Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris: ALU) (NYSE: ALU), is launching a national series of workshops highlighting seven strategies for improving the customer experience.  Targeted at Fortune 1000 companies, eight upcoming workshops are scheduled in North America with additional dates planned for Latin America: ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 27 May 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/genesys+telecommunications+laboratories.html"><![CDATA[Genesys Telecommunications Laboratories]]></category>
		<category domain="http://resources.bnet.com/topic/workshop.html"><![CDATA[workshop]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[Europe Boasts Six of World&#39;s Top Eight Global Innovators in Customer Service as Genesys Announces Winners in 3rd Annual Customer Innovation Awards]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200805/ai_n25460327]]></link>
		<description><![CDATA[G-Force  - The world's top global innovators in customer service, as selected by a group of 25 global industry analysts, were announced at G-Force Berlin by  Genesys Telecommunications Laboratories , an Alcatel-Lucent company (Euronext Paris: ALU) (NYSE: ALU). The Customer Innovation Awards program is an annual competition, which...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 27 May 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+service.html"><![CDATA[customer service]]></category>
		<category domain="http://resources.bnet.com/topic/genesys+telecommunications+laboratories.html"><![CDATA[Genesys Telecommunications Laboratories]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[West Corporation Completes Genesys Acquisition and Updates 2008 Guidance]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200805/ai_n25443727]]></link>
		<description><![CDATA[West Corporation, a leading provider of outsourced communication solutions, today announced it has completed the acquisition of Genesys SA ("Genesys"), a leading global multimedia collaboration service provider.  The tender offer for Genesys shares was first announced on February 19, 2008 at a price of EUR 2.50 (approximately U.S. $3.88)...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 22 May 2008 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/company.html"><![CDATA[Company]]></category>
		<category domain="http://resources.bnet.com/topic/genesys+telecommunications+laboratories.html"><![CDATA[Genesys Telecommunications Laboratories]]></category>
		<category domain="http://resources.bnet.com/topic/west+corp..html"><![CDATA[West Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[Qwest Honored as Partner of the Year by Genesys Telecommunications Labs]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2008_May_21/ai_n25487969]]></link>
		<description><![CDATA[DENVER -- Qwest Communications International Inc. (NYSE: Q) today announced that it has been honored as North American Partner of the Year by Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU). As a member of the Genesys Partner Program, Qwest received the award during the annual...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 21 May 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/genesys+telecommunications+laboratories.html"><![CDATA[Genesys Telecommunications Laboratories]]></category>
		<category domain="http://resources.bnet.com/topic/qwest+communications+inc..html"><![CDATA[Qwest Communications Inc.]]></category>
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		<category domain="tickers">Q</category>
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		<title><![CDATA[Genesys Launches New Garnishment Processing Service and Delivers Advanced Garnishment Processing Software]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2008_May_15/ai_n25429141]]></link>
		<description><![CDATA[- Unparalleled Garnishment Processing with Unmatched Reliability -]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 15 May 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/genesys+telecommunications+laboratories.html"><![CDATA[Genesys Telecommunications Laboratories]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[software]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[GENESYS Conferencing Reports First Quarter Results for 2008]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200805/ai_n25416669]]></link>
		<description><![CDATA[Genesys Conferencing ReportsFirst Quarter Results for 2008 ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 14 May 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/genesys+telecommunications+laboratories.html"><![CDATA[Genesys Telecommunications Laboratories]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[West Corporation Announces Successful Tender Offer for Genesys]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200805/ai_n25416367]]></link>
		<description><![CDATA[West Corporation ("West") announces that the French Autorité des marchés financiers ("AMF") today published the preliminary results of the offer of West International Holdings Limited ("WIH"), its wholly-owned subsidiary, for Genesys SA ("Genesys").  These results indicate that, as of the expiration of the offer, in aggregate, 64,224,366 Genesys shares...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 13 May 2008 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/company.html"><![CDATA[Company]]></category>
		<category domain="http://resources.bnet.com/topic/genesys+telecommunications+laboratories.html"><![CDATA[Genesys Telecommunications Laboratories]]></category>
		<category domain="http://resources.bnet.com/topic/west+corp..html"><![CDATA[West Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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	<item>
		<title><![CDATA[Voxify Awarded Applications Partner of the Year by Genesys Telecommunications Labs]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200805/ai_n25390400]]></link>
		<description><![CDATA[Voxify®, the company that enables contact centers to offer self-service for customer phone calls, today announced that it has been honored as Partner of the Year by  Genesys Telecommunications Laboratories, Inc. , an Alcatel-Lucent company (Euronext Paris: ALU) (NYSE: ALU). Genesys Partner of the Year awards were presented to...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 08 May 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/genesys+telecommunications+laboratories.html"><![CDATA[Genesys Telecommunications Laboratories]]></category>
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