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goal/qpc

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Total Quality Management Master Plan: An Implementation Strategy: Total Quality Management TQM is a structured system for meeting and exceeding customer needs and expectations by creating organization-wide participation in the planning and implementation of breakthrough and continuous improvement processes. It integrates with the business plan of the organization and can positively influence customer satisfaction and market share growth....; Tags: Strategy, Total Quality Management, GOAL/QPC, Quality, Tqm/Six Sigma/ISO 9000, Business Operations, It Operations; White papers 2005-11-03

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Your Work How to Handle a Workplace Bully

How to Handle a Workplace Bully

Half of U.S. employees have been bullied at work. Here’s how to stop bad behavior before it costs your company big.
Your Industry "Climategate" Keeps Rolling Along Without Boiling Over

"Climategate" Keeps Rolling Along Without Boiling Over

Climategate falls far short of being as important as Watergate, its namesake scandal. But contrary to the wishes of climate scientists, it's also not likely to go away any time soon.
Your Money New Jobs: 8 Lessons from Real-Life Career Switchers

New Jobs: 8 Lessons from Real-Life Career Switchers

Changing careers is never easy, and it’s all the more challenging in a recession, but reinvention is becoming more and more necessary as the employment landscape shifts so dramatically. Fortunately, there are some time-tested tips for making a successful transition, from looking for on-the-job training to taking advantage of educational tax breaks. Learn these lessons from those who’ve made the switch before.