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- A Chief Marketing Officer Who
- A Chief Marketing Officer WhoRE: A Chief Marketing Officer Who "Gets It"I agree. WAY too many blowhards out there in marketing who couldn't "strategize" themselves out of a paper bag. It's about getting the leads and stoking the sales fire ... not about this strategic hubris that passes...
- Discussion threads 2008-10-09
Additional Resources
- How good customer service can pay off
- How Good Customer Service Can Pay Off Percentage of Americans who say they will stop doing business with a company if they experience poor customer service: 72 Percentage who say they are willing to pay more for goods and services if...
- Research articles 2002-09-01
- Good customer service is still the key to success: businesses that go above and beyond thrive, while those that don't run the risk of losing patrons altogether
- Q: For a number of years, consultants have been promoting customer service as a way to differentiate your business. I'm wondering if that is still true, or is it now just the price of entry and we need other things to differentiate us? A: I must admit that...
- Research articles 2004-08-30
- Branson Voted Top Dog In Customer Service Poll
- Virgin entrepreneur Sir Richard Branson has been voted Britain's best "Ambassador for Customer Service" in a recent poll carried out by the Institute of Customer Service ICS. The survey, which polled the opinions of 74 industry professionals, saw Branson beat-off strong competition from...
- Blog posts 2009-10-06
- Customer Service? Not Something We Need to Think About
- Customer service is a concept that in the UK, we are still getting to grips with. But as customers, it's something that we are learning to demand more. However good it gets though, some companies we deal with are never likely to give good customer service, because they don't have...
- Blog posts 2009-08-26
- Ten Rules for Great Customer Service
- Negative buying experiences are almost always linked to shoddy customer service. These days it's rare to find good customer support, even though most businesses claim that they put people first. But customer service hasn't gone the way of the dodo. In fact, after consumer groups and the media took potshots...
- White papers
- Customer Service And Loyalty
- Loyalty from customers is the most cost-effective marketing strategy available to any business. Loyal customers returning and referring new customers is much less costly and time consuming than finding new customers. The critical factor in building customer loyalty is providing good customer service at all times. This paper explains essential...
- White papers 2006-11-23
- 7 Tips For Excellent Customer Service
- In the business world, good customer service often isn't good enough anymore. Customers and clients are becoming increasingly disenchanted with the merely adequate. For them, extraordinary service is the rule, not the exception. Anything less and they're happy to vote with their feet and their wallets. That makes extraordinary service...
- White papers
- Customer Service: Service Sells
- When it comes to provide good customer service from ones warehouse, the key is to understand what the customer wants and to move quickly to exceed expectations. Warehouses often sell themselves short in this area in an effort to facilitate the supply chain. Managers wrongly believe that clients are only...
- White papers 2001-05-01
- Verint Systems Poll Confirms Customer Service Is Key Differentiator
- Consumers Overwhelmingly Prefer Companies with Good Customer Service Over Those with the Hottest, Most Innovative Product Offerings 7-to-1, Confirming Verint's View of the Customer-Centric Enterprise MELVILLE, N.Y. -- Verint Systems Inc., a leading provider of analytic software-based solutions for workforce-enterprise optimization and security, today announced the findings of a...
- Research articles 2007-07-23
- Top 10 Customer Service Mistakes
- Good customer service is a valuable asset, especially in today's high-tech-oriented, increasingly impersonal business world. Therefore, if one is aware of common customer service mistakes and goes out of his or her way to avoid them, the person may strengthen his or her position in a competitive market. Not training...
- White papers
- Dealing with Customer Inquiries
- Businesses need mechanisms to respond to inquiries or requests for help from existing and potential customers. These customer helplines are essential for delivering support, service, advice, and information—and they add value to a business.To make sure your helpline is effective, staff it with knowledgeable people who have good interpersonal skills...
- Articles 2007-05-01
- Service Standard: Good Start, But Don't Stop There
- The Institute of Customer Service ICS has launched an accreditation scheme ServiceMark aimed at raising the bar in customer service. It's a fine sentiment, but will customers be served better, just because there is a plaque on the wall? The scheme is built around companies assessing their...
- Blog posts 2009-09-23
- Thodey: Telstra customer service "not good enough"
- Telstra has done an about face on its decision to charge customers for paying their bills over-the-counter, scrapping the penalty $2.20 fee and promising to credit customers who have had to already pay the fee. Telstra CEO David Thodey said it could take up to three months to implement the...
- News items 2009-11-04
- Customer Service is Deciding Factor for Female Consumer Electronics Purchases, According to Study by Good Housekeeping Institute; Most Women Seek Customer Service, Clear Understanding of Product When Considering Technology Purchases
- LAS VEGAS -- A new survey by the Good Housekeeping Institute revealed that customer service is the top priority, outweighing brand and price, among female consumers looking to make a technology purchase. Only 12% of those surveyed reported feeling satisfied with the personal service or assistance they received when shopping...
- Research articles 2006-01-05
- Three Ways to Boost Customer Loyalty
- The ability to fall back on a loyal and dependable customer base has undoubtedly helped many businesses weather the economic storm, but how do you go about establishing and then maintaining the loyalty of your customers? The legendary US business guru and public speaker, Jeffrey Gitomer said: "Customer satisfaction is worthless,...
- Blog posts 2009-10-21
- When Bad Customer Service Leads the Elderly to Violence
- Mona Shaw, a 75-year old woman from Manassas Virginia, received a three-month suspended sentence, was fined $345, and was issued a year-long restraining order for going at her local Comcast payment center with a hammer. In August, she and her husband waited all day for a Comcast technician to come to their home and...
- Blog posts 2007-10-19
- Customer service also means customer service.com.(Editor's Notebook)
- Customer service also means customer service.com By Mark Hawver Retailers of everything from donuts to dog toys are well aware of the importance of first class customer service to the bottom line. According to the National Retail...
- Research articles 2006-11-01
- Hiring And Developing The Best Customer Service Representatives
- The top three qualities or competencies to look for when hiring new customer service representatives are strong communication skills, including good voice quality, grammar and articulation, customer service skills and experience, including an ability to work well with the public and an ability to adopt a customer perspective and technical...
- White papers 2003-01-01
- Sample Airline Customer Service Representative Cover Letter
- The applicant in this airline customer service representative cover letter acknowledges her training and experience working with the public, problem solving, and satisfying customers who register complaints. Airline customer service representative cover letters should display the applicant's ability to do this work and to do so in a way that...
- Tools & templates 2009-01-01
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