The Yankee Group

Howard Anderson is the William Porter Distinguished Lecturer at the Sloan School of Management at MIT, where he teaches courses in the management of High Tech companies and dealing with Adversity. He has been elected to the Alfred P. Sloan Society, an organization of leading CEO's. He has also been a Visiting Professor at the Tuck School of Business, Dartmouth University. He sits on the advisory board of 3 Com, A123 Systems and Outside The Classroom. He is the founder of The Yankee Group, a leading high technology analysis firm which he ran from 1970 to 2000 and which was sold in 2000 to Reuters, a New York Stock Exchange firm. He is also an early investor in such companies as VMX, which invented voice mail and Sonus, the first voice over IP company, both of which returned 50 times the original investment. He is the Co-Founder of Battery Ventures, which was formed in 1984 and whose investments include Akamai, InfoSeek, Qtera and Nextel. Battery Ventures currently manages over $1.8 Billion and focuses on early stage investing. He has written on The Language of Pattern Recognition and Why Big Companies Can't Invent which have been published in Technology Review. Mr. Anderson holds a patent on a wrist watch that tells the next day's weather. He is a graduate of the University of Pennsylvania with a BA in 1966 and The Harvard Business School with an MBA in 1968.

Scott Coyne brings nearly 20 years of technology research and information sales and management experience to Infonetics Research, most recently as North American Sales Director with market research firm Ovum and Regional Vice President with market research firm Yankee Group. Scotta s years with hardware, software, and SAN storage solutions companies Mosaic Technology and EMC Magna Computer round out his technology industry rA sumA . Because of his extensive experience with a broad range of communications industry clients, from telecom service providers and vendors to financial industry and consulting firms, Scott is a seasoned veteran at matching clients with the research they need to compete more effectively. Scott graduated summa cum laude with a bachelor of science from the Whittemore School of Business and Economics at the University of New Hampshire. He is based in Infonetics Researcha s Boston Metro office.

Sheryl Kingstone is Managing Group Director of Customer-Centric Strategies for Yankee Group. Based in Toronto, she is one of the most well-known and respected industry analysts, who has been covering the CRM market before it had it a name. Her keynote speech provided an update on trends in on-demand and VoIP in the call center sector. She identified opportunities for cost savings over traditional premise-based solutions and examined recent developments in offshoring in general and Indian and Philippine markets in particular.