Help/Systems Inc.

Terri Preston, Technical Consultant, has over 25 years of experience in the information technology field including 13 years of experience with the System i (iSeries, AS/400) and the Robot products. Her background includes hardware and System implementation, operations management, and help desk support. In her role as an instructor, she teaches online e-training classes and travels to customer sites to provide on-site training and implementation services.

Carlo Panzarella, Technical Consultant, has over 25 years of experience in the Information Technology field. His background includes programming, systems analysis, consulting, operations, and training. In his role as an instructor with Help/Systems Education and Consulting Services, he travels to customer sites to provide SEQUEL training.

Dave Gilson, Technical Consultant, has more than 23 years experience supporting computer software. After 12 years in the mainframe environment, Dave moved to the System i where he has supported the SEQUEL products as well as ABSTRACT and ESEND for many years. In his role as an instructor with Help/Systems Education and Consulting Services, he travels to customer sites to provide training and consulting services.

Heath Kath, Technical Training Consultant, specializes in customer training. As an instructor with Help/Systems Educational and Consulting Services, he trains users of both automated operations and business intelligence products, and is a Robot Certified Specialist. He has over 16 years of System i experience, including 11 years at IBM in product support, testing, software support, and training. His background also includes CL and RPG programming, Query/400, Query Manager, SQL, and journaling. Heath teaches online e-training classes and travels to customer sites to provide on-site training and implementation services.

Mike Stegeman, Technical Consultant, has worked with a wide array of companies in both accounting and information technology. Mike as extensive experience with the System i (actually going back as far as the System/36). He has supported different products including a CASE tool, an ERP package, and since 2003, SEQUEL. He travels regularly to customer sites providing on-site training and implementation services.

Sara Williams, Research Technical Consultant, has more than 20 years of experience with IBM midrange systems, from the System/36 to the System i, including 13 years with the Robot products. Her background includes consulting, System implementation, and operations. In addition to technical support, she is an instructor with Help/Systems Educational and Consulting Services and a Robot Certified Specialist. Sara has traveled worldwide to provide training and implementation services for the Robot product line.

Sheryl Quinlan, Technical Consultant and Lead Trainer, has over 15 years experience supporting ABSTRACT, ESEND, SEQUEL, ViewPoint, and the SEQUEL Web Interface. As an instructor with Help/Systems Educational and Consulting Services, Sheryl travels to customer sites to provide training and consulting services. She also is responsible for developing course materials and training the trainers.

Steven Spieler, Technical Consultant, has over 19 years of experience working with information and reporting systems on the System i (iSeries, AS/400). For 12 years, Steven worked with companies in a wide variety of industries throughout Europe and North America as a teacher and consultant. Since 2002, he has focused on helping users to learn to use SEQUEL. He conducts online e-training sessions and often travels to customer sites to provide on-site training and consulting services.

Theresa Aleckson is a Research Technical Consultant at Help/Systems, Inc. in Eden Prairie, MN and has been employed by the company since 1997. At Help/Systems, she provides support and guidance to Technical Consultants for the Robot product line, tests software, investigates questions, and finds solutions. In addition to her technical support background, she also has worked in Customer Service and Human Resources. She is the proud mother of a 1st grader at ISLA. Theresa can be contacted directly at theresamn@aol.com theresamn@aol.com

Yvonne Schumacher, Technical Training Consultant, has over 20 years of experience in the information technology field including certifications from IBM and Help/Systems (Robot products). Her background includes quality assurance technician, PC software instructor, AS/400 System implementation, consulting, and operations. Before becoming a full-time instructor with Help/Systems Educational and Consulting Services, she spent six years as a Technical Consultant supporting customers. She travels regularly to customer sites providing on-site training and implementation services in addition to teaching online e-training classes.