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- PeopleSoft reveals new HR and CRM helpdesk
- Worldwide Computer Products News-27 September 2002-PeopleSoft reveals new HR and CRM helpdesk C1995-2002 M2 COMMUNICATIONS LTD http://www.m2.com
- Research articles 2002-09-27
- PeopleSoft reveals new HR and CRM helpdesk
- CORPORATE IT UPDATE-C1995-2002 M2 COMMUNICATIONS LTD
- Research articles 2002-09-27
- PeopleSoft to Deliver Industry's First Integrated HR Help Desk Solution; HelpDesk for Human Resources will Improve Workforce Satisfaction and Drive Down Costs
- Business Editors/High-Tech Writers
- Research articles 2002-09-26
- Utah Health Sciences Center Uses Knowledge Management Software to Improve Customer Service as Demand Increases
- University Health Care is part of the University of Utah Health Sciences Center, which includes colleges of medicine, nursing, health and pharmacy, and supports administration, business and research for these colleges. The number of applications and our customers' expectations were increasing, yet the help desk's ability to meet demand remained...
- Case studies 2006-01-01
- Join the Culture Club
- HR must get to grips with cultural differences if offshore outsourcing is to succeed. The offshoring market is growing and becoming more sophisticated, going beyond computer programming or help-desk support and moving into complex IT-enabled services, such as research, design, accounting and, yes, HR services. This, in turn, is creating...
- White papers 2004-05-11
- White Paper: Intelligent Online Quality (iOQ) Service - Proactively Monitoring the Connection Experiences of Users Worldwide
- This paper describes the iPass Intelligent Online Quality iOQ service, which is a secure, convenient and reliable method of monitoring details of the end-to-end experience of remote users on the public Internet. Help desk and technical support personnel can use a standard Web browser to gain access to secure, SSL...
- White papers 2001-09-25
- Support Center Practices Certification
- IDC research shows that a growing percentage of product purchase decisions are made based on the quality, reliability, and reputation of a vendor's support organization. As a result, many companies' support organizations are increasingly relied upon to serve as a key differentiator compared to their competition while also having a...
- White papers 2003-12-01
- Group Health Cooperative: Healthcare Provider Takes Preventive Steps by Upgrading Desktop Operating System
- Group Health Cooperative counts on more than 10,000 computers at 60 sites to help provide medical insurance and care for approximately 540,000 patients. The organization worked with Microsoft Services to upgrade from Microsoft Windows 2000 Professional to Windows XP Professional with Service Pack 2 for its desktop and portable computers....
- Case studies
- Manager Of Technical Support
- The Manager Of Technical Support job description template includes the following job summary: Supervises the design, installation, and maintenance of system software; Reviews and analyzes software and hardware needs, recommending changes and upgrades to provide efficient, effective, and timely service to users in the division and corporation; Supervises the data...
- Tools & templates 2007-09-09
- Data Processing, Help Desk Specialist
- The Data Processing, Help Desk Specialist job description template includes the following job summary: Improves the level of service to MIS users by establishing a central point that users can contact to report problems or address questions and requests related to MIS production jobs. Additional information available includes essential job...
- Tools & templates 2007-09-09
Additional Resources
- Quality delivery - Domino's Pizza - Company Operations
- Domino's Pizza--the eighth largest privately held restaurant chain in the world--employs more than 120,000 associates, 15,000 of whom are direct corporate employees. To handle global workforce needs, Domino's operates an internal technical help desk and human resources HR information call center. According to Scott Evans, its telecommunications manager, calls...
- Research articles 2001-05-01
- Quintus Corp. wins Sears, Roebuck and Co. account; Sears licenses CustomerQ software; CustomerQ to support 300,000 employees on Human Resources issues
- FREMONT, Calif.--BUSINESS WIRE--Feb. 20, 1996--Quintus Corp., a provider of software solutions for the customer-driven enterprise, Tuesday announced that Sears, Roebuck and Co. is planning to implement the company's customer service software, CustomerQ, to operate an internal help desk to address Human Resource and Ethics issues.
- Research articles 1996-02-20
- Outsourcing IT And Business Functions Not Risk-Free
- From the executive summary: ‘Most outsource providers are retained by organizations to perform functions such as information technology, call center, help desk, claims processing, finance and accounting, and human resources functions. The arrangement may call for the outsourcer to assume responsibility for managing services at the customer's own site, or...
- White papers 2003-02-28
- Virtualisation and Automation | BTalk Australia
- (16min 16) BMC Software is one of a number of businesses offering Business Service Management software. The company has been beating the recession in the US, with strong growth in 2008 and an optimistic outlook for 2009. What’s the secret? The answer might be how the company...
- Blog posts 2009-02-12
- Federal Budget Hastens Cloud Adoption
- The Obama Administration's budget blueprint for 2010, a memo released Monday, looks like a wet dream for cloud computing companies. In keeping with these "stimulating" times, the Office of Management and Budget OMB plans to increase spending sharply in 2010, but promises this will result in significant cost savings in...
- Blog posts 2009-05-14
- Orienting New Employees
- Most of us remember our first day at school when we felt unsure of ourselves and of the "rules." Although we are now adults working in "grown up" professional environments, many of the same emotions resurface when we enter a new role or organization.In order to help new employees overcome...
- Articles 2007-10-08
- Compiling a Stellar Contact List
- A stellar contact list will prove useful to you throughout your career, not just when searching for a job. It is useful for networking of all kinds, especially career development or marketing and selling products or services. People who have good contacts in their profession have more and greater opportunities...
- Articles 2007-02-28
- How to Fire the Employee Who's Holding You Back
- Donald Trump makes it look easy, but the words you're fired are always difficult to say. Here's how to let an employee go the right way, breaking the news firmly but gently so you can get your team back on track. Treat Dismissal As an...
- Articles 2007-03-20
- Changing Jobs Within Your Organization
- If you like the company you are with but feel bored with your job and in need of a new challenge, you might want to consider applying for an internal vacancy. Internal job moves are generally considered easier to achieve than external ones. This is because the most convenient way...
- Articles 2007-05-01
- How to Decide in a Time of Confusion
- A practical five-step plan to make sure you have the data (and the mind-set) you need to make great decisions in a time of unprecedented risk and uncertainty. Study Your Business Environment Goal: Compile information to understand what you know...
- Articles 2009-05-04
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