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- The Labor Department in Washington plans a solicitation for IT help-desk operations.(Procurement Watch)
- The Labor Department in Washington plans a solicitation for IT help-desk operations. This is a small business set-aside. The NAICS code is ... The Labor Department in Washington plans a solicitation for IT help-desk operations. This is a small business set-aside. The NAICS code is...
- Research articles 2007-03-09
- HP and Comark Introduce Outsourced Help-Desk Services; Service to Improve Productivity of End Users and IT Staff
- PALO ALTO, Calif.--BUSINESS WIRE--Feb. 24, 1998-- Hewlett-Packard Company and Comark Inc., one of the nation's leading resellers, today announced they will offer outsourced help-desk services. Comark will market and sell the help-desk services; HP will deliver the services through its help-desk call centers.
- Research articles 1998-02-24
- AdventNet ServiceDesk Plus Offers Multi-Language Support for Its HelpDesk and IT Asset Management Software in Response to Customer Demand
- PLEASANTON, Calif. -- AdventNet, Inc., the leading provider of affordable Enterprise IT management software today announced the general availability of multi-language support for ServiceDesk Plus, a comprehensive help desk and IT asset management software that empowers organizations to streamline their IT Help Desk functions. ServiceDesk Plus will now be available...
- Research articles 2006-06-28
- UniPress Software to Showcase FootPrints Product Line at Europe's Largest Helpdesk, Support and IT Infrastructure Event
- Business Editors/High-Tech Writers
- Research articles 2004-04-27
- The State Department plans a solicitation to provide a single point of contact for its Information Technology help desk services worldwide.(Procurement Watch)(Brief Article)
- The State Department plans a solicitation to provide a single point of contact for its Information Technology help desk services worldwide. This is a small business set-aside. The NAICS code is ... The State Department plans a solicitation to provide a single point of contact for...
- Research articles 2005-01-21
- CompuCom Expands IT Support Capacity with the Opening of Third Help Desk Operations Facility
- Business/Technology Editors
- Research articles 2000-06-27
- CompuCom Expands IT Support Capacity with the Opening of Third Help Desk Operations Facility
- Business/Technology Editors
- Research articles 2000-06-28
- PlanView and BMC Software Enter Technology Partnership; Industry Leaders Team Up to Offer Seamless Integration of IT Governance and Help Desk Capabilities
- AUSTIN, Texas -- PlanView, Inc., the leading provider of portfolio management and corporate IT governance solutions, announced today that the company has validated its integration to BMC Software's RemedyR Action Request SystemR. The integration provides a bi-directional interface that will enable customers to seamlessly transfer trouble tickets from their Remedy...
- Research articles 2005-01-04
- LANDesk Management Suite Now Integrates With Leading Help Desk and Management Tools to Reduce Network Administration and IT Support Costs
- Business Editors/High-Tech Writers
- Research articles 2004-05-04
- Wyse Technology Thin Clients and Windows 2000 Will Rescue the IT Community From Help Desk Horror
- Business Editors/High-Tech Writers
- Research articles 2000-01-10
- Altiris Introduces Helpdesk Solution to Provide Entirely Web-Based Management of IT Support Tasks
- Business Editors/High-Tech Writers
- Research articles 2001-07-03
- Heartland Financial Selects Softricity Virtualization to Support Aggressive Growth; Softricity Enables Centralized IT Operations for Regional Banks, Cuts Deployment and Help Desk Call Times by 80%, Enhances SOX Compliance and Security
- BOSTON -- SoftricityR today announced that Heartland Financial USA, Inc., a $2.7 billion bank holding company (NASDAQ: HTLF), has selected the Softricity Desktop to facilitate centralized support of its nearly 60 banking locations across nine states. Using Softricity, Heartland accelerated company-wide application deployments and upgrades by up to 80%, cut...
- Research articles 2005-10-31
- IT Services Outsourcing: Is It The Right Business Decision For You?
- A number of IT services lend themselves to outsourcing, such as help desk services, asset management, hardware and software support services, desktop support, etc. Determining whether to outsource is a serious business decision, and in order to make it, you must decide what you do and do not want to...
- White papers 2003-01-01
- 9 Tips for Outsourcing Your Small Company Computer Ops
- When a small company needs information technology or IT help, it typically does one of two things: it brings in a consultant to help it through the emergency at hand; or when it gets big enough, it hires a jack-of-all trades IT person. Other than that, most small businesses hobble...
- White papers
- Filing for Divorce
- The CIO and vice president of IT for Lear, an automotive parts manufacturer that's number 131 on the Fortune 500 list, uses outsourcing to save money and free up his IT budget for other purposes. He holds contracts with three different IT outsourcing vendors for a range of activities, including...
- White papers 2004-02-01
- IT Help Desk Survival Guide, Third Edition
- Burn your own CD version of TechRepublic's IT Help Desk Survival Guide, Third Edition. This download is a complete image of the CD available formerly for sale in our TechRepublic catalog. TechRepublic's IT Help Desk Survival Guide, Third Edition provides tools and recommendations to help you better...
- Download resources 2007-06-29
- Bank Product Conversion Makes History in Australia: Massive Coordinated Effort Integrates IT Systems in Commonwealth Bank Merger
- To complete then-biggest corporate merger in Australian history, the Commonwealth Bank had to integrate Colonial Limited's IT systems into its own massive network without disrupting customer service or business operations. IT partner EDS transitioned 340 employees from Colonial to EDS, with Colonial's help desk services following soon after. EDS converted...
- Case studies
- Patni Manages the IT Helpdesk of the Largest Apparel Manufacturer
- The client is a Fortune 500 company, the largest apparel manufacturer in the world. Over the years, the client had acquired a legacy of complex IT infrastructure to address its changing business needs. Internal helpdesk to support this infrastructure was expensive. Quality of support had also become a concern area,...
- Case studies
- Helping QinetiQ Achieve High Performance Through Information Technology Outsourcing
- QinetiQ was formed as a private company in 2001 and became Europe's largest independent science and technology organization. QinetiQ had identified its own information technology function as a target area for improvement and cost rationalization. Importantly, this was coupled with a perspective - shared by many organizations that aspire to...
- Case studies
- Keeping IBM staff up to speed with on-site IT training
- IBM Sale often needs helpdesk analysts who can keep up with changing requirements. We found a solution to ensure that all staff get the right IT Given Manpower's long standing and successful relationship with IBM, it was not surprising that the organization turned to Manpower when it needed to recruit...
- Case studies 2003-01-01
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