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- IT Services Outsourcing: Is It The Right Business Decision For You?
- A number of IT services lend themselves to outsourcing, such as help desk services, asset management, hardware and software support services, desktop support, etc. Determining whether to outsource is a serious business decision, and in order to make it, you must decide what you do and do not want to...
- White papers 2003-01-01
- 9 Tips for Outsourcing Your Small Company Computer Ops
- When a small company needs information technology or IT help, it typically does one of two things: it brings in a consultant to help it through the emergency at hand; or when it gets big enough, it hires a jack-of-all trades IT person. Other than that, most small businesses hobble...
- White papers
- Utah Health Sciences Center Uses Knowledge Management Software to Improve Customer Service as Demand Increases
- University Health Care is part of the University of Utah Health Sciences Center, which includes colleges of medicine, nursing, health and pharmacy, and supports administration, business and research for these colleges. The number of applications and our customers' expectations were increasing, yet the help desk's ability to meet demand remained...
- Case studies 2006-01-01
- Filing for Divorce
- The CIO and vice president of IT for Lear, an automotive parts manufacturer that's number 131 on the Fortune 500 list, uses outsourcing to save money and free up his IT budget for other purposes. He holds contracts with three different IT outsourcing vendors for a range of activities, including...
- White papers 2004-02-01
- IT Help Desk Survival Guide, Third Edition
- Burn your own CD version of TechRepublic's IT Help Desk Survival Guide, Third Edition. This download is a complete image of the CD available formerly for sale in our TechRepublic catalog. TechRepublic's IT Help Desk Survival Guide, Third Edition provides tools and recommendations to help you better...
- Download resources 2007-06-29
- Gold Blend
- Blended learning promises much but is often no more than online and classroom-based elements slapped together. Vodafone, however, shows what can be achieved when it is built from the ground up The butt of many an office joke, the IT helpdesk can be a source of frustration or a lifesaver....
- White papers 2004-01-01
- Bank Product Conversion Makes History in Australia: Massive Coordinated Effort Integrates IT Systems in Commonwealth Bank Merger
- To complete then-biggest corporate merger in Australian history, the Commonwealth Bank had to integrate Colonial Limited's IT systems into its own massive network without disrupting customer service or business operations. IT partner EDS transitioned 340 employees from Colonial to EDS, with Colonial's help desk services following soon after. EDS converted...
- Case studies
- Change Management
- From the executive summary: ‘Change management is one of those abstract topics that people pay a lot of money to attend seminars on, or get paid a lot of money to write weighty books about, but can't put their fingers on. It is really about how to get users to...
- White papers 2000-02-14
- Patni Strengthens and Extends the Services Portfolio of a UK Based Client Through Helpdesk Support
- The client is one of the leading providers of IT Services and business process management for customers in the UK. The client's business expansion plans called for frequent add-ons, upgrades and expansion to its network architecture. As a result, it had acquired a hybrid network infrastructure to address its changing...
- Case studies
- Helping QinetiQ Achieve High Performance Through Information Technology Outsourcing
- QinetiQ was formed as a private company in 2001 and became Europe's largest independent science and technology organization. QinetiQ had identified its own information technology function as a target area for improvement and cost rationalization. Importantly, this was coupled with a perspective - shared by many organizations that aspire to...
- Case studies
- Manage Your Network with Free Spiceworks 4.0
- Arguably one of the best free IT tools of all time, Spiceworks provides network management and monitoring, a user helpdesk, equipment inventory, and more. The just-released Spiceworks 4.0 makes a good thing even better. Here's a rundown of just a few of the new and improved...
- Blog posts 2009-06-25
- Keeping IBM staff up to speed with on-site IT training
- IBM Sale often needs helpdesk analysts who can keep up with changing requirements. We found a solution to ensure that all staff get the right IT Given Manpower's long standing and successful relationship with IBM, it was not surprising that the organization turned to Manpower when it needed to recruit...
- Case studies 2003-01-01
- Live Webcast: Helpdesks without Boundaries: How Today's IT Teams Support Worldwide Users
- Since the Internet opened up the IT world, there's been an exponential increase in the types of users that internal IT needs to support. Yesterday's well-defined, everyone-behind-the-firewall organization has given way to organizations that know no boundaries, and include employees, virtual employees, contractors, customers, partners, vendors, and regulators. ...
- Webcasts 2009-08-28
Additional Resources
- McAfee Announces McAfee Service Desk; World's First Suite to Integrate Client/Server Help Desk and Network Management; McAfee Service Desk Guaranteed to be up and Running in 45 Days or Your Money Back
- SANTA CLARA, Calif.--BUSINESS WIRE--Aug. 27, 1996--McAfee (Nasdaq: MCAF) today announced McAfee Service Desk MSD, the industry's first suite to combine enterprise help desk and network management capabilities. The suite, which integrates McAfee's Vycor Enterprise help desk with McAfee's Saber LAN Workstation network management package, is backed by the industry's...
- Research articles 1996-08-27
- MCAFEE ADDS TO EXECUTIVE MANAGEMENT TEAM; NAMES ORACLE VETERAN AS VP & GENERAL MANAGER; Zach Nelson to Direct McAfee's Rapidly Growing Help Desk and Network Management Business
- SANTA CLARA, Calif.--BUSINESS WIRE--March 26, 1997--McAfee (NASDAQ: MCAF) today added to the depth and breadth of its senior management team with the addition of Zach Nelson, an Oracle veteran who has been hired to direct McAfee's help desk and network management business.
- Research articles 1997-03-26
- Aberdeen Group names Remedy market leader in help desk and CRM solutions.
- M2 PRESSWIRE-16 March 2000-REMEDY: Aberdeen Group names Remedy market leader in help desk and CRM solutions C1994-2000 M2 COMMUNICATIONS LTD RDATE:16032000 Bracknell Berkshire -- Remedy Corporation, the leading provider of adaptable enterprise applications, maintains the Help Desk market share ...
- Research articles 2000-03-16
- Remedy Corporation recognised by Forrester Research, Aberdeen Group and ISM, Inc.; Several rankings underscore Remedy's strength and leadership in help desk and customer relationship management.
- M2 PRESSWIRE-21 March 2001-REMEDY: Remedy Corporation recognised by Forrester Research, Aberdeen Group and ISM, Inc.; Several rankings underscore Remedy's strength and leadership in help desk and customer relationship management C1994-2001 M2 COMMUNICATIONS LTD RDATE:21032001 Bracknell, Berkshire -- Remedy Corporation,...
- Research articles 2001-03-21
- AdventNet Enhances ServiceDesk Plus — Incorporates Active Directory Integration & User Satisfaction Survey into Its Help Desk and Asset Management Software; New Features and Enhancements Provide Even Better Value at a Very Affordable Price
- PLEASANTON, Calif. -- AdventNet announced an important update to its ManageEngine ServiceDesk Plus, a web-based, easy-to-use Help Desk and Asset Management software, which integrates Ticketing, Asset Tracking, Purchasing, Contract Management, and Knowledge Base in one very affordable package. This update includes support for Active Directory integration, User Satisfaction Survey and...
- Research articles 2005-05-23
- Track-It! Recognized as Help Desk Professionals' First Choice; Survey Identifies Numara Software's Track-It! as the Most Popular Help Desk and Asset Management Solution Among Spanish-Speaking Countries
- TAMPA, Fla. -- Numara Software, Inc., a global provider of IT management solutions for IT professionals, today announced that a survey conducted by the leading Spanish language market help desk forum, Foro Helpdesk, has identified Track-It! as help desk professionals' preferred choice for help-desk software. Conducted annually since 1999, Foro...
- Research articles 2006-02-06
- Help Desk Institute Names Courion's Kurt Johnson to Newly Formed Strategic Advisory Board
- Business/Technology Editors FRAMINGHAM, Mass.--BUSINESS WIRE--Jan. 22, 2002 Board Will Advise on Technologies, Tools and Trends Central to the Help Desk and Customer Support Industries CourionR Corporation, the leading provider of self-service identity management solutions, today announced that Kurt Johnson, its vice president of Strategic Business Development,...
- Research articles 2002-01-22
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