Resources

12 Resources for

help desk and network

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Manage Your Network with Spiceworks 3.0: Remember Spiceworks, the amazingly powerful free network-management tool? Version 3.0 of this SMB gem just dropped, bringing with it a host of new and improved features. Highlights include: Faster performance and network scanning. Improved device detection (so you get fewer "unknowns"). Exchange server monitoring. ...; Tags: Network, Spiceworks, Help Desk, Networking, It Operations, Rick Broida; Blog posts 2008-06-23
Computer Associates Brings High-End Help Desk Benefits to Smaller Networks: ISLANDIA, N.Y.--BUSINESS WIRE--Sept. 8, 1998--; Tags: Computer Associates International Inc., help desk, network; Research articles 1998-09-08
LANDesk Management Suite Now Integrates With Leading Help Desk and Management Tools to Reduce Network Administration and IT Support Costs: Business Editors/High-Tech Writers; Tags: help desk, information technology, LANDesk Software, network, network administration, tool; Research articles 2004-05-04
F-Secure To Stop Network Abuse with New Appliance; 'F-Secure Network Control' Box to Reduce ISPs' Helpdesk Costs By Keeping Broadband Networks Clean: SAN JOSE, Calif. -- F-SecureR Corporation (HEX:FSC) today announced a new weapon in its arsenal to help its ISP customers tackle network abuse: the F-Secure Network ControlTM solution. F-Secure Network ControlTM, a network-level appliance will target such zero-day network threats as spam bots and Denial of Service zombies, which typically...; Tags: broadband, broadband network, help desk, network; Research articles 2005-11-30
Compuware announces EcoCONNECT for close integration between EcoTOOLS and partner products; Compuware Provides EcoTOOLS Customers with Out-of-the-Box Connections to Network Management, Help Desk and Enterprise Console Products: FARMINGTON HILLS, Mich.--BUSINESS WIRE--Oct. 2, 1995-- Compuware Corp. today announced EcoCONNECT, a new component of the company's EcoTOOLS systems and application management product, which gives customers built-in connections to the industry-leading network management, help desk, management frameworks and enterprise management console products.; Tags: Compuware Corp., console, help desk, network, network management; Research articles 1995-10-02

Centennial Discovery Improves Help Desk Operations With FrontRange HEAT Integration: PORTLAND, Ore. -- Centennial Software, the leading independent developer of network discovery and IT asset management solutions, today announced the integration of its award-winning IT auditing and tracking software, Centennial DiscoveryR, with FrontRange Inc.'s HEATR Service Management Solution. This integration gives HEAT users the ability to dramatically accelerate ticket workflows...; Tags: help desk, integration, network; Research articles 2005-01-31
McAfee to offer ServiceDesk Suite on Oracle8; McAfee ServiceDesk leverages Oracle8; creates help desk for network computing: SANTA CLARA, Calif.--BUSINESS WIRE--June 24, 1997--McAfee Associates (NASDAQ:MCAF) today announced that it will offer McAfee ServiceDesk, the industry's first integrated help desk and network management solution, on Oracle8TM, Oracle's (NASDAQ:ORCL) next-generation database for network computing. Using McAfee ServiceDesk, Oracle customers can more easily and efficiently manage their networks to...; Tags: help desk, McAfee Inc., network, network computing; Research articles 1997-06-24
McAfee debuts BrightWorks 2.0; network management suite gains new server monitoring, performance tuning, help desk, scripting, and enterprise metering capabilities; McAfee unveils strategy to create industry's first true integrated enterprise network mana: LAS VEGAS--BUSINESS WIRE--March 28, 1995--McAfee (NASDAQ:MCAF) today released BrightWorks 2.0, an integrated enterprise network management suite for NetWare 3.x and 4.x networks.; Tags: McAfee Inc., enterprise network, network, help desk, network management, monitoring, performance, server, strategy; Research articles 1995-03-28
Patni Strengthens and Extends the Services Portfolio of a UK Based Client Through Helpdesk Support: The client is one of the leading providers of IT Services and business process management for customers in the UK. The client's business expansion plans called for frequent add-ons, upgrades and expansion to its network architecture. As a result, it had acquired a hybrid network infrastructure to address its changing...; Tags: Network, Client, Patni Computer Systems Ltd., Help Desk, Strategic Planning, Call Centers, Strategy, Networking, It Operations, Management; Case studies
Manage Your Network with Free Spiceworks 4.0: Arguably one of the best free IT tools of all time, Spiceworks provides network management and monitoring, a user helpdesk, equipment inventory, and more. The just-released Spiceworks 4.0 makes a good thing even better. Here's a rundown of just a few of the new and improved...; Tags: Network, Spiceworks, Spiceworks 4.0, Help Desk, Call Centers, Strategy, Networking, It Operations, Management, Rick Broida; Blog posts 2009-06-25
CA's Unicenter TNG Passes the Test At Edmonds School District; Advanced Help Desk, Software Delivery, and Network Management Capabilities Improve Services For 20,000+ Students: ISLANDIA, N.Y.--BUSINESS WIRE--July 8, 1998--Computer Associates International, Inc. CA today announced that Edmonds School District, a technology-driven agency responsible for educating over 20,000 students, has selected CA's Unicenter TNG as part of an aggressive program to update and manage a growing IT network distributed across 40 campuses. Unicenter TNG will...; Tags: Computer Associates International Inc., help desk, network, network management; Research articles 1998-07-08
CA's Unicenter TNG Passes the Test At Edmonds School District; Advanced Help Desk, Software Delivery, and Network Management Capabilities Improve Services For 20,000+ Students: ISLANDIA, N.Y.--BUSINESS WIRE--July 8, 1998--Computer Associates International, Inc. CA today announced that Edmonds School District, a technology-driven agency responsible for educating over 20,000 students, has selected CA's Unicenter TNG as part of an aggressive program to update and manage a growing IT network distributed across 40 campuses. Unicenter TNG will...; Tags: Computer Associates International Inc., help desk, network, network management, software; Research articles 1998-07-08

Additional Resources

McAfee Announces McAfee Service Desk; World's First Suite to Integrate Client/Server Help Desk and Network Management; McAfee Service Desk Guaranteed to be up and Running in 45 Days or Your Money Back: SANTA CLARA, Calif.--BUSINESS WIRE--Aug. 27, 1996--McAfee (Nasdaq: MCAF) today announced McAfee Service Desk MSD, the industry's first suite to combine enterprise help desk and network management capabilities. The suite, which integrates McAfee's Vycor Enterprise help desk with McAfee's Saber LAN Workstation network management package, is backed by the industry's...; Tags: client-server, McAfee Inc., network, network management, service desk; Research articles 1996-08-27
MCAFEE ADDS TO EXECUTIVE MANAGEMENT TEAM; NAMES ORACLE VETERAN AS VP & GENERAL MANAGER; Zach Nelson to Direct McAfee's Rapidly Growing Help Desk and Network Management Business: SANTA CLARA, Calif.--BUSINESS WIRE--March 26, 1997--McAfee (NASDAQ: MCAF) today added to the depth and breadth of its senior management team with the addition of Zach Nelson, an Oracle veteran who has been hired to direct McAfee's help desk and network management business.; Tags: McAfee Inc., network, network management, Oracle Corp., team; Research articles 1997-03-26
Bendata Ranks First in "Completeness of Vision"; Help Desk Software Firm Occupies Space in Leaders' Quadrant of Gartner Group's Midrange Service Desk Magic Quadrant Report: COLORADO SPRINGS, Colo.--BUSINESS WIRE--Sept. 8, 1998--Bendata Inc. Bendata, a worldwide leader in the help desk and customer support services industry, announced that Gartner Group's Midrange Service Desk Magic Quadrant report places the firm first in the "Completeness of Vision" category, ahead of competitors Remedy and Network Associates.; Tags: Gartner Inc., help desk, leader, Quadrant, service desk, vision; Research articles 1998-09-08
Enterprises and Distribution Channels Worldwide Benefit From Expanded Alcatel-Lucent - NCR Services Agreement.: PARIS, February 19 /PRNewswire/ -- Alcatel-Lucent (Euronext Paris and NYSE: ALU) has signed a global services agreement with NCR Corporation to provide standardized welcome center, help desk and network operations center services to distributio PARIS, February 19 /PRNewswire/ -- ...; Tags: NCR Corp., Alcatel, Alcatel-Lucent, network, agreement, benefit; Research articles 2008-02-19
BateTech Software releases World Wide Web interface for Customer-One help desk: DENVER--BUSINESS WIRE--Nov. 10, 1995--BateTech Software will be showing its Internet web interface for its Customer-One help desk and customer service software at Fall Comdex in the Hilton (at Booth H211) at Las Vegas.The web interface extends Customer-One's connectivity options to include: modem dial-in network, CompuServe, the Internet and the Internet...; Tags: INTERNET, MARKETING, SOFTWARE, Web; Research articles 1995-11-10
Peregrine Systems announces family of remote network monitoring tools; products provide superior price, performance, SQL support and open platform integration: SAN DIEGO--BUSINESS WIRE--Feb. 26, 1996--Peregrine Systems Inc., a leading provider of help desk and network management applications, Monday announced a family of comprehensive remote network monitoring RMON tools that analyze and troubleshoot Ethernet and Token Ring networks from a central SNMP-based management console.; Tags: network, network monitoring, Peregrine Systems Inc., performance, SQL; Research articles 1996-02-26
Peregrine Systems announces three new editions of StationView and ServerView: SAN DIEGO--BUSINESS WIRE--Feb. 12, 1996--Peregrine Systems, a leading supplier of help-desk and network-management applications, Monday announced three new editions of its StationView and ServerView software: release 2.0 for Novell NetWare, a Windows NT- compatible version and a Compaq Insight Manager version.; Tags: Peregrine Systems Inc.; Research articles 1996-02-11
XVT Software and Peregrine Systems announce merger: BOULDER, Colo.--BUSINESS WIRE--Dec. 11, 1995--XVT Software Inc., of Boulder, Colo., a leading provider of cross-platform application development tools, and Peregrine Systems Inc., of San Diego, known for their help desk and network management applications, have announced their merger effective Dec. 1, 1995.; Tags: merger, Peregrine Systems Inc.; Research articles 1995-12-11