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- US CONCERTO SOFTWARE TO EXPAND HELP-DESK FACILITY IN INDIA.
- NEW DELHI, June 12 Asia Pulse - Amid all the noise about moves to ban outsourcing from India, US based call centre solutions company Concerto Software is planning to increase outsourcing of help desk facility to India to serve its North ... NEW DELHI, June...
- Research articles 2003-06-12
- 9 Tips for Outsourcing Your Small Company Computer Ops
- When a small company needs information technology or IT help, it typically does one of two things: it brings in a consultant to help it through the emergency at hand; or when it gets big enough, it hires a jack-of-all trades IT person. Other than that, most small businesses hobble...
- White papers
- Filing for Divorce
- The CIO and vice president of IT for Lear, an automotive parts manufacturer that's number 131 on the Fortune 500 list, uses outsourcing to save money and free up his IT budget for other purposes. He holds contracts with three different IT outsourcing vendors for a range of activities, including...
- White papers 2004-02-01
- Backsourcing Pain
- On Dec. 20, 2002, JPMorgan announced its seven-year outsourcing arrangement with IBM - including data centers, help desks, distributed computing, and data and voice networks - with great fanfare. The deal would help JPMorgan create "Significant value" for its clients, shareholders and employees, JPMorgan's vice chairman promised. Less than a...
- White papers 2005-09-01
- Join the Culture Club
- HR must get to grips with cultural differences if offshore outsourcing is to succeed. The offshoring market is growing and becoming more sophisticated, going beyond computer programming or help-desk support and moving into complex IT-enabled services, such as research, design, accounting and, yes, HR services. This, in turn, is creating...
- White papers 2004-05-11
- Package Implementation and Integration, ADM Support and Levels 1 and 2 Help Desk Services Using the Global Delivery Model
- Based in Washington D.C., Intelsat is a global satellite communications service provider. Despite having achieved a considerable and positive track record involving project-based implementation work, the challenge was to follow up this success with follow-on outsourcing work. Infosys, Intelsat's preferred partner for ADM or Application Development and Maintenance outsourcing provided...
- Case studies
- Enterprise Management
- The client is a leading agribusiness company. The client runs SAP at multiple locations globally. Because of multi-location and multi installation nature, the administration and supports costs were very high. There was an urgent need to have a resource pool of trained SAP resources and to reduce the total cost...
- Case studies
- Help Desk Outsourcing - A Necessary Evil?
- Business are always looking for ways to improve their bottom lines, and one of the latest cost-cutting methods to find favor is help desk outsourcing. Help desk outsourcing allows a company struggling with diminishing revenues streams to streamline by focusing on the improvement of its core business operations and letting...
- White papers 2007-07-28
- PC Mall, Inc. Q3 2008 Earnings Call Transcript
- Question-and-Answer SessionOperator Instructions Our first questions comes from Brian Alexander of Raymond James. Brian Alexander- Raymond James Kris, can you go into a little more detail on some of the service engagement wins that you alluded to in terms of what types of services are we talking about? Are...
- Earnings calls 2008-11-03
Additional Resources
- Pomeroy Positioned in Magic Quadrants for Desktop & Help Desk Outsourcing in North America
- HEBRON, Ky. -- Pomeroy IT Solutions, Inc. (NASDAQ:PMRY) ("Pomeroy"), today announced receiving recognition from Gartner, Inc. ("Gartner"),for its help desk and desktop outsourcing services capabilities. Gartner , world-renowned analysts for the information technology industry, recently released its 2004 Magic QuadrantsR for help desk and desktop services outsourcing in North America*....
- Research articles 2005-01-10
- Tata Consultancy Services Announced As Premier Sponsor of Help Desk Institute's ``Support Outsourcing Strategies Summit: A Tour Of India''
- Business Editors COLORADO SPRINGS, Colo.--BUSINESS WIRE--Dec. 18, 2002 Help Desk Institute HDI, the world's largest association for help desk and support professionals, announced today that Support Outsourcing Strategies Summit: A Tour of India will be held April 26 - May 3, 2003. HDI is producing the event in...
- Research articles 2002-12-18
- CompuCom Systems Positioned in the Leaders Quadrants of Analyst Firm's 2008 Magic Quadrant Reports for North American Help Desk and Desktop Outsourcing Services
- Leading Technology Research Firm Evaluates CompuCom on Completeness of Vision and Ability to Execute DALLAS -- CompuCom Systems, Inc., a leading IT outsourcing company, today announced that it is has been positioned by Gartner, Inc. in the leaders quadrant in both analyst reports, "Magic Quadrant for Desktop Outsourcing Services,...
- Research articles 2008-03-03
- CompuCom Receives 1999 Help Desk Institute Award; Help Desk Outsourcing Capabilities Recognized
- Business/Technology Editors DALLAS--BUSINESS WIRE--April 5, 2000 CompuCom Systems, Inc. (Nasdaq:CMPC), a leading infrastructure solutions provider, today announced it received the "Team Excellence" second place award, and top ranking in the outsourcer category, from the Help Desk Institute HDI. The prestigious award honors the help desk team who...
- Research articles 2000-04-05
- Siemens IT Solutions and Services, Inc. Positioned in the Leaders Quadrant for 2006 Help Desk Outsourcing Services, North America, Magic Quadrant
- NORWALK, Conn. -- Siemens IT Solutions and Services, Inc., a leading provider of IT consulting and outsourcing services, today announced it has been positioned by Gartner, Inc. in the leaders quadrant in the 'Magic Quadrant for Help Desk Outsourcing Services, North America, 2006.'1
- Research articles 2007-04-09
- World's Two Leading Help Desk Outsourcers Standardize On McAfee's Vycor Enterprise Help Desk Software; Sykes Enterprises and ISSC Manage Nearly 10,000,000 Computer Support Calls Per Year
- SANTA CLARA, Calif.--BUSINESS WIRE--Jan. 13, 1997--McAfee (Nasdaq: MCAF) today announced that the world's two leading help desk outsourcing firms have standardized on McAfee's Vycor Enterprise client/server help desk software. The companies include Sykes Enterprises, Incorporated (Nasdaq: SYKE) and Integrated System Solutions Corporation ISSC. ISSC is an operating division...
- Research articles 1997-01-13
- NaviSite Provides Help Desk Services For Its Customers; NaviSite Formalizes Help Desk Product Offerings for Applications and Desktops
- ANDOVER, Mass. -- NaviSite, Inc. (NASDAQ: NAVI), a leading provider of IT hosting, outsourcing and professional services for mid- to large-sized organizations, today announced that it has launched formalized Help Desk Support Services for enterprise applications and desktop computers. NaviSite's Application Help Desk Support Services provide front-line support for application-related...
- Research articles 2005-12-14
- First Consulting Group Announces Mutual Agreement to End UMass Memorial Outsourcing Agreement
- LONG BEACH, Calif. -- First Consulting Group (NASDAQ:FCGI) announced today that it has reached mutual agreement with UMass Memorial Health Care UMMHC to terminate its outsourcing agreement effective November 1, 2005. Under the terms of the agreement, FCG will continue to provide applications, help desk and desktop services through November...
- Research articles 2005-10-03
- The Feasibility Of Help Desk Outsourcing
- It may be a concept that was once a remote consideration for your business concerns, but help desk outsourcing is a real, viable and practical option that many enterprises are resorting to in this day and age. The reason is simple: you get the same high quality work for a...
- White papers 2009-01-01
- AT&T Inks Contract with H&R Block and Verizon Business Listed in Leaders Quadrant in North American Help Desk Outsourcing Services Magic Quadrant.
- M2 PRESSWIRE-3 April 2007-U.S. Equity News: AT&T Inks Contract with H&R Block and Verizon Business Listed in Leaders Quadrant in North American Help Desk Outsourcing Services Magic QuadrantC1994-2007 M2 COMMUNICATIONS LTD RDATE:04042007 City of Industry, CA -- Telecommunications industry alert provided...
- Research articles 2007-04-03
- TechTeam Global Signs Three-Year Agreement Worth US$12 Million with International Travel Services Firm to Provide Advanced Help Desk Support.
- SOUTHFIELD, Michigan, May 16 /PRNewswire/ -- - Services will be delivered in 16 languages from TechTeam's service centers in Brussels, Belgium and Bucharest, Romania TechTeam Global, Inc., (Nasdaq: TEAM), a global provider of information technology and business process outsourcing support services,...
- Research articles 2005-05-16
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