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- Bendata Ranks First in "Completeness of Vision"; Help Desk Software Firm Occupies Space in Leaders' Quadrant of Gartner Group's Midrange Service Desk Magic Quadrant Report
- COLORADO SPRINGS, Colo.--BUSINESS WIRE--Sept. 8, 1998--Bendata Inc. Bendata, a worldwide leader in the help desk and customer support services industry, announced that Gartner Group's Midrange Service Desk Magic Quadrant report places the firm first in the "Completeness of Vision" category, ahead of competitors Remedy and Network Associates.
- Research articles 1998-09-08
- McAfee Help Desk Solutions First to Provide Complete Scaleability Spanning Entry Level Help Desks to Enterprise-Class Service Desks; New Versions of McAfee HelpDesk and McAfee ServiceDesk Extend McAfee's Help Desk Reach from The Workgroup to The Enterpris
- SANTA CLARA, Calif.--BUSINESS WIRE--March 10, 1997--McAfee (NASDAQ: MCAF) today announced new versions of its popular McAfee HelpDesk and McAfee ServiceDesk software products. The new offerings extend McAfee's reach down to the entry-level and departmental help desk market while incorporating new technologies which increase the overall scaleability of McAfee's high-end...
- Research articles 1997-03-10
- Computer Associates' Unicenter TNG Advanced Help Desk Option 4.0 Provides Total Service Desk Operations Through Web Interface
- ISLANDIA, N.Y.,--BUSINESS WIRE--March 29, 1999--
- Research articles 1999-03-29
Additional Resources
- McAfee Announces McAfee Service Desk; World's First Suite to Integrate Client/Server Help Desk and Network Management; McAfee Service Desk Guaranteed to be up and Running in 45 Days or Your Money Back
- SANTA CLARA, Calif.--BUSINESS WIRE--Aug. 27, 1996--McAfee (Nasdaq: MCAF) today announced McAfee Service Desk MSD, the industry's first suite to combine enterprise help desk and network management capabilities. The suite, which integrates McAfee's Vycor Enterprise help desk with McAfee's Saber LAN Workstation network management package, is backed by the industry's...
- Research articles 1996-08-27
- Windward CTO's "Service-Desk Apps Offer More Help" Published
- Windward, the premier operational management consulting and systems engineering firm, announced today that Information Week published CTO, Michael Biddick's article on Service-Desk Apps Offer More Help. In the article, Biddick states, "Today's service-desk apps -- formerly known as help-desk software -- can extend into asset management, license compliance, knowledge management,...
- Research articles 2008-12-23
- UniPress Software's FootPrints Web-based Service Desk Software Wins Users Choice Award for Best Help Desk Solution for Second Year in a Row
- EDISON, N.J. -- UniPress Software, Inc., a leading provider of web-based service desk automation software for help desk and customer support automation, today announced that it has received the 2004 Users Choice Award from CRMAdvocate for best help desk solution. The award program, in which solutions are voted on by...
- Research articles 2004-11-03
- Track-It! Recognized as Help Desk Professionals' First Choice; Survey Identifies Numara Software's Track-It! as the Most Popular Help Desk and Asset Management Solution Among Spanish-Speaking Countries
- TAMPA, Fla. -- Numara Software, Inc., a global provider of IT management solutions for IT professionals, today announced that a survey conducted by the leading Spanish language market help desk forum, Foro Helpdesk, has identified Track-It! as help desk professionals' preferred choice for help-desk software. Conducted annually since 1999, Foro...
- Research articles 2006-02-06
- CA and Sprint join with CompuCom to deliver service desk mobility to the enterprise; CompuCom leverages CA's Unicenter service desk, Sprint's nationwide PCS network to help customers deploy mobile solutions.
- M2 PRESSWIRE-5 March 2002-Computer Associates: CA and Sprint join with CompuCom to deliver service desk mobility to the enterprise; CompuCom leverages CA's Unicenter service desk, Sprint's nationwide PCS network to help customers deploy mobile solutions C1994-2002 M2 COMMUNICATIONS LTD RDATE:05032002 ...
- Research articles 2002-03-05
- UniPress Software Continues Strong Growth Through First Half of 2005; Company Cites Use of FootPrints Service Desk Product Line by Organizations Worldwide to Drive Business-Critical Help Desk and Customer Support Operations
- EDISON, N.J. -- UniPressR Software, Inc., a leading mid-market provider of web-based service desk automation software, today announced strong revenue growth for its FootPrintsR 100% web-based service desk line through the first half of 2005. The company recorded an increase of nearly 20% in revenue compared to the same six-month...
- Research articles 2005-08-17
- Previo demonstrates self-service capabilities that eliminate service desk calls; Previo to exhibit integration of eSupport Essentials with Peregrine Systems at Synergy2001.
- M2 PRESSWIRE-15 February 2001-Previo: Previo demonstrates self-service capabilities that eliminate service desk calls; Previo to exhibit integration of eSupport Essentials with Peregrine Systems at Synergy2001 C1994-2001 M2 COMMUNICATIONS LTD RDATE:14022001 New Orleans, Synergy2001, Booth #202 -- Previo (NASDAQ: PRVO) of...
- Research articles 2001-02-15
- The Enterprise Service Desk – A Roadmap to Success
- "The ESD starts with Total Contact Ownership and then ensures that the end-to-end service delivery is managed to service level agreements. The only way in which organizations will increase customer satisfaction, increase employee productivity, increase availability of mission critical systems, reduce costs and position themselves for business growth is to...
- White papers 2003-01-01
- UniPress Software Announces North American Reseller Program to Accommodate Growing Demand for FootPrints Line of Web-based Service Desk Tools
- EDISON, N.J. -- UniPress Software, Inc., a leading provider of web-based service desk automation software, today unveiled the launch of its value-added reseller program which has been established to create a new sales channel for its popular FootPrintsR line of web-based service desk solutions. The FootPrints North American Reseller Advantage...
- Research articles 2004-10-27
- Capgemini Global Service Desk - At the Heart of AstraZeneca Clinical Trials Data Management
- AstraZeneca PLC is one of the world's leading pharmaceutical companies. AstraZeneca had legacy IT systems in place, which needed to: provide the Marketing and R&D companies with a common IT system to process clinical trial data in a controlled and secure manner and be able to check patient data, and...
- Case studies
- UniPress Software Continues Strong Growth in Q3 2004 with FootPrints Line of Web-based Service Desk Solutions that Automate Help Desk and Customer Support Operations
- EDISON, N.J. -- UniPress Software, Inc., a leading provider of web-based service desk automation software, today announced its strongest fiscal quarter to date. In the third quarter of 2004 ending in September, the company broke sales records, held its highly successful inaugural users conference in Las Vegas, and added many...
- Research articles 2004-10-08
- Lennox International Deploys Aeroprise to Mobilize BMC Remedy Service Desk 7 at North American Manufacturing Plants
- Aeroprise, the world's most-deployed mobility solution for BMC® Remedy®, today announced that Lennox International Inc. (NYSE: LII), a global Fortune 1000 manufacturer of HVAC equipment, has deployed Aeroprise Mobility for BMC RemedyTM. BMC Remedy Service Desk 7 is an automated incident and problem workflow application. Aeroprise Mobility extends the help...
- Research articles 2008-06-17
- LiveTime Service Desk Applications Now Available For Novell NetWare 6.5
- LiveTime Software, developer of J2EE Service Desk applications, has announced that LiveTime Support and LiveTime Help Desk have been Novell "YES CERTIFIED" on Novell NetWare 6.5. NetWare users will now be able to deploy and run the scalable Web-based applications previously only available to customers running Linux/Solaris/MacOS and Windows operating...
- Research articles 2005-03-01
- Newest Version of UniPress Software's FootPrints Web-Based Service Desk Offers New Integrations and Expanded Functionality for Help Desk and Customer Support Automation
- EDISON, N.J. -- FootPrints 6.6 Supports an Enhanced Dynamic SQL Database Link, Expanded Live eSupport That's Web-based, and Tools to Automate Additional Business-Driven Processes Through the Service Desk
- Research articles 2004-11-15
- City of Ventura, CA Selects FootPrints to Centralize Multiple Help Desks and Automate Departmental Processes
- EDISON, N.J. -- UniPress Software, Inc., a leading provider of web-based service desk automation software, today announced that the City of Ventura, California, has expanded its use of FootPrintsR to automate its internal support to a majority of the city's employees. The IT division deployed FootPrints to power its IT...
- Research articles 2004-09-09
- Remedy Corporation recognised by Forrester Research, Aberdeen Group and ISM, Inc.; Several rankings underscore Remedy's strength and leadership in help desk and customer relationship management.
- M2 PRESSWIRE-21 March 2001-REMEDY: Remedy Corporation recognised by Forrester Research, Aberdeen Group and ISM, Inc.; Several rankings underscore Remedy's strength and leadership in help desk and customer relationship management C1994-2001 M2 COMMUNICATIONS LTD RDATE:21032001 Bracknell, Berkshire -- Remedy Corporation,...
- Research articles 2001-03-21
- UniPress Software's FootPrints Helps Mid-Market Organizations Automate Both Internal and External Support Operations with a Single Service Desk Platform
- EDISON, N.J. -- Flexible Design, Comprehensive Feature Set, Workflow Automation and Broad Range of Integrations Make FootPrints "Tool of Choice" to Centralize and Manage Help Desk and Customer Service Operations
- Research articles 2006-07-11
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