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- Critical Path Software Drives Down Helpdesk Costs in Enterprises and Governments
- Business Editors/High-Tech Writers
- Research articles 2003-02-20
- Help desks cope with growing demands. (on technical support services)
- To avert a meltdown, help desks are adopting more new tools and technology. Companies in virtually every market segment are deploying new technology and development tools to design and implement their own applications. Some - like budgeting, even To avert a meltdown,...
- Research articles 1995-07-01
- Vantive Awarded Best Help Desk Vendor; Sentry Research and Software Magazine Polled 400 Fortune 1000 Companies and Named Vantive "Best Help Desk" Product
- SANTA CLARA, Calif.--BUSINESS WIRE--Dec. 11, 1995--The Vantive Corporation (NASDAQ: VNTV), the fastest growing customer interaction software provider, today announced that it was named the "Best Help Desk" vendor by Sentry Market Research SMR and Software Magazine.
- Research articles 1995-12-11
- Perot Systems Selects Farallon Software for Its Help Desk Operations
- ALAMEDA, Calif.--BUSINESS WIRE--Dec. 16, 1996--Farallon Communications, Inc. (NASDAQ: FRLN), pioneer of cross-platform screen sharing and collaboration technology, today announced that Perot Systems Corporation has chosen Farallon's Timbuktu Pro software as one of the applications to improve efficiency and cost-effectiveness of its help desk operations.
- Research articles 1996-12-16
- TS.Census SDK Makes Best of Breed Asset Data Available to All; 'Software Developer Kit' Provides Gateway to Help-desks, Repositories, Other Apps
- Business/Technology Editors
- Research articles 2000-09-05
- FrontRange Helps Education Customers Get Smart About Service and Support; Mid-Sized Educational Institutions Rely on HEAT Service & Support Software to Optimize Help Desk Operations
- Business Editors & High-Tech Writers
- Research articles 2002-12-11
- Netopia Launches eCare 4.5 Support Software With Superior Ease of Use; eCare Enables Contact-Center and Help Desk Agents to Reach Across the Internet to the Desktop for Hands-On Problem Resolution
- PARIS -- Netopia, Inc. (Nasdaq:NTPA), a market leader in broadband service assurance solutions, announced version 4.5 of its popular eCare remote support application, which it will be showcasing at Apple Expo Paris, along with its award-winning TimbuktuR Pro peer-to-peer remote-control-software solution. eCare is a Web-enabled remote support solution that makes...
- Research articles 2006-09-12
- KnowledgeBroker, Inacom sign help-desk joint venture; agreement to provide HelpNet Centers, bundled support software for customers
- RENO, Nev.--BUSINESS WIRE--Feb. 6, 1996--KnowledgeBroker Inc. (OTC:KBIZ), a leading provider of knowledge-based computer service and software support, and Inacom Corp. (NASDAQ:INAC), a global leader in providing strategic technology-management solutions, have signed an agreement to provide computer software services and support to business customers.
- Research articles 1996-02-06
- Knowledge Management Best Practices: Turning Information Into a Corporate Asset for Call Centers, Help Desks and Other Support Environments
- The most effective Knowledge Management systems are able to access information from multiple documents and databases, capture it in a centralized knowledgebase, and continually improve it for ongoing use by individuals seeking answers. Typically, these individuals comprise the support agents in customer support environments, as well as the customers, employees,...
- White papers 2002-12-01
- Utah Health Sciences Center Uses Knowledge Management Software to Improve Customer Service as Demand Increases
- University Health Care is part of the University of Utah Health Sciences Center, which includes colleges of medicine, nursing, health and pharmacy, and supports administration, business and research for these colleges. The number of applications and our customers' expectations were increasing, yet the help desk's ability to meet demand remained...
- Case studies 2006-01-01
- Behind the Help Desk: Evolution of a Knowledge Management System in a Large Organization
- This paper examines the way in which a Knowledge Management System KMS - by which the authors mean the people, processes and software - came into being and evolved in response to a variety of shifting social, technical and organizational pressures. The authors draw upon data from a two year...
- White papers 2004-11-06
- Group Health Cooperative: Healthcare Provider Takes Preventive Steps by Upgrading Desktop Operating System
- Group Health Cooperative counts on more than 10,000 computers at 60 sites to help provide medical insurance and care for approximately 540,000 patients. The organization worked with Microsoft Services to upgrade from Microsoft Windows 2000 Professional to Windows XP Professional with Service Pack 2 for its desktop and portable computers....
- Case studies
- TechRepublic's Lunch and Learn Series 2006
- It's back! TechRepublic's original Lunch And Learn Series complete in one download. TechRepublic's Lunch and Learn Series 2006 collects 15 ready-to-deliver presentations and includes speaker's notes, handouts, and preformatted e-mail invitations. Use them as-is or customize them to meet your organization's specific needs. Train end users...
- Download resources 2007-07-12
- CA's Unicenter TNG Passes the Test At Edmonds School District; Advanced Help Desk, Software Delivery, and Network Management Capabilities Improve Services For 20,000+ Students
- ISLANDIA, N.Y.--BUSINESS WIRE--July 8, 1998--Computer Associates International, Inc. CA today announced that Edmonds School District, a technology-driven agency responsible for educating over 20,000 students, has selected CA's Unicenter TNG as part of an aggressive program to update and manage a growing IT network distributed across 40 campuses. Unicenter TNG will...
- Research articles 1998-07-08
- Advanced 'help' Software Motivates AT&T, Adelphia. (Spotlight: IP Services).(help-desk software)(To aid cable-modem subscribers)
- To aid cable-modem subscribers in resolving any technical problems they may face, Adelphia Communications Corp. and AT&T Broadband are rolling out advanced versions of Motive Communications Inc.'s help-desk software. MSOs have found that To aid cable-modem subscribers...
- Research articles 2002-04-15
- The Top Freeware of 2008
- It's time to seriously rethink the old adage about free lunches. I mean, 10 punches on my China Queen card and my next visit to the buffet is free. But even better than that, today's SMBs can operate without spending a penny on software, as evidenced by...
- Blog posts 2008-12-29
- HP Introduces New Version of the Industry's Most-Comprehensive Asset-Management Software; HP's AssetView Includes Linkages to Microsoft SMS and Leading Help-desk Applications
- PALO ALTO, Calif.--BUSINESS WIRE--March 10, 1997--Hewlett-Packard Company today introduced HP AssetView Version 2.2, expanding the product's asset-management software linkages to enterprise applications. New linkages with Microsoft'sR System Management Server SMS and help-desk-management software complement the existing integration with HP OpenView for an enterprise view of technology assets. AssetView...
- Research articles 1997-03-10
Additional Resources
- ZD EVENTS: Help desk and support professionals to gather at premier industry event.
- M2 PRESSWIRE-29 March 1999-ZD EVENTS: Help desk and support professionals to gather at premier industry event C1994-99 M2 COMMUNICATIONS LTD RDATE:230399 -- Support Services Conference & Expo to host HDI, SSPA and Help Desk Industry Shoot Out NEEDHAM,...
- Research articles 1999-01-01
- AdventNet Enhances ServiceDesk Plus — Incorporates Active Directory Integration & User Satisfaction Survey into Its Help Desk and Asset Management Software; New Features and Enhancements Provide Even Better Value at a Very Affordable Price
- PLEASANTON, Calif. -- AdventNet announced an important update to its ManageEngine ServiceDesk Plus, a web-based, easy-to-use Help Desk and Asset Management software, which integrates Ticketing, Asset Tracking, Purchasing, Contract Management, and Knowledge Base in one very affordable package. This update includes support for Active Directory integration, User Satisfaction Survey and...
- Research articles 2005-05-23
- Track-It! Recognized as Help Desk Professionals' First Choice; Survey Identifies Numara Software's Track-It! as the Most Popular Help Desk and Asset Management Solution Among Spanish-Speaking Countries
- TAMPA, Fla. -- Numara Software, Inc., a global provider of IT management solutions for IT professionals, today announced that a survey conducted by the leading Spanish language market help desk forum, Foro Helpdesk, has identified Track-It! as help desk professionals' preferred choice for help-desk software. Conducted annually since 1999, Foro...
- Research articles 2006-02-06
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