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- Teaching Strategies Improves Support Services with Technical Help Desk Solution from STI Knowledge
- Business Editors
- Research articles 2004-06-01
- McAfee debuts BrightWorks 2.0; network management suite gains new server monitoring, performance tuning, help desk, scripting, and enterprise metering capabilities; McAfee unveils strategy to create industry's first true integrated enterprise network mana
- LAS VEGAS--BUSINESS WIRE--March 28, 1995--McAfee (NASDAQ:MCAF) today released BrightWorks 2.0, an integrated enterprise network management suite for NetWare 3.x and 4.x networks.
- Research articles 1995-03-28
- IT Services Outsourcing: Is It The Right Business Decision For You?
- A number of IT services lend themselves to outsourcing, such as help desk services, asset management, hardware and software support services, desktop support, etc. Determining whether to outsource is a serious business decision, and in order to make it, you must decide what you do and do not want to...
- White papers 2003-01-01
- 9 Tips for Outsourcing Your Small Company Computer Ops
- When a small company needs information technology or IT help, it typically does one of two things: it brings in a consultant to help it through the emergency at hand; or when it gets big enough, it hires a jack-of-all trades IT person. Other than that, most small businesses hobble...
- White papers
- Utah Health Sciences Center Uses Knowledge Management Software to Improve Customer Service as Demand Increases
- University Health Care is part of the University of Utah Health Sciences Center, which includes colleges of medicine, nursing, health and pharmacy, and supports administration, business and research for these colleges. The number of applications and our customers' expectations were increasing, yet the help desk's ability to meet demand remained...
- Case studies 2006-01-01
- Filing for Divorce
- The CIO and vice president of IT for Lear, an automotive parts manufacturer that's number 131 on the Fortune 500 list, uses outsourcing to save money and free up his IT budget for other purposes. He holds contracts with three different IT outsourcing vendors for a range of activities, including...
- White papers 2004-02-01
- Six Smart Strategies for Handling the Help Desk
- One's help desk is staffed by productive workers. One expects his or her call volume to increase because of a new system implementation that affects a good chunk of one's user base. But one's budget doesn't allow for additional headcount. What does one do? CIO's members agree that while the...
- White papers 2004-03-15
- IT Help Desk Survival Guide, Third Edition
- Burn your own CD version of TechRepublic's IT Help Desk Survival Guide, Third Edition. This download is a complete image of the CD available formerly for sale in our TechRepublic catalog. TechRepublic's IT Help Desk Survival Guide, Third Edition provides tools and recommendations to help you better...
- Download resources 2007-06-29
- Gold Blend
- Blended learning promises much but is often no more than online and classroom-based elements slapped together. Vodafone, however, shows what can be achieved when it is built from the ground up The butt of many an office joke, the IT helpdesk can be a source of frustration or a lifesaver....
- White papers 2004-01-01
- Bank Product Conversion Makes History in Australia: Massive Coordinated Effort Integrates IT Systems in Commonwealth Bank Merger
- To complete then-biggest corporate merger in Australian history, the Commonwealth Bank had to integrate Colonial Limited's IT systems into its own massive network without disrupting customer service or business operations. IT partner EDS transitioned 340 employees from Colonial to EDS, with Colonial's help desk services following soon after. EDS converted...
- Case studies
- Patni Strengthens and Extends the Services Portfolio of a UK Based Client Through Helpdesk Support
- The client is one of the leading providers of IT Services and business process management for customers in the UK. The client's business expansion plans called for frequent add-ons, upgrades and expansion to its network architecture. As a result, it had acquired a hybrid network infrastructure to address its changing...
- Case studies
- Helping QinetiQ Achieve High Performance Through Information Technology Outsourcing
- QinetiQ was formed as a private company in 2001 and became Europe's largest independent science and technology organization. QinetiQ had identified its own information technology function as a target area for improvement and cost rationalization. Importantly, this was coupled with a perspective - shared by many organizations that aspire to...
- Case studies
- Manage Your Network with Free Spiceworks 4.0
- Arguably one of the best free IT tools of all time, Spiceworks provides network management and monitoring, a user helpdesk, equipment inventory, and more. The just-released Spiceworks 4.0 makes a good thing even better. Here's a rundown of just a few of the new and improved...
- Blog posts 2009-06-25
- Keeping IBM staff up to speed with on-site IT training
- IBM Sale often needs helpdesk analysts who can keep up with changing requirements. We found a solution to ensure that all staff get the right IT Given Manpower's long standing and successful relationship with IBM, it was not surprising that the organization turned to Manpower when it needed to recruit...
- Case studies 2003-01-01
- Live Webcast: Helpdesks without Boundaries: How Today's IT Teams Support Worldwide Users
- Since the Internet opened up the IT world, there's been an exponential increase in the types of users that internal IT needs to support. Yesterday's well-defined, everyone-behind-the-firewall organization has given way to organizations that know no boundaries, and include employees, virtual employees, contractors, customers, partners, vendors, and regulators. ...
- Webcasts 2009-08-28
Additional Resources
- CompuCom's Meg Frantz Promoted to Vice President of Services Support Center
- Business/Technology Editors DALLAS--BUSINESS WIRE--April 5, 2000 - Frantz Brings More Than 15 Years of Help Desk and Information Technology Experience to New Position - CompuCom Systems, Inc. (Nasdaq:CMPC), a leading infrastructure solutions provider, today announced the promotion of Meg Frantz to vice president of its Services...
- Research articles 2000-04-05
- The Enterprise Service Desk – A Roadmap to Success
- "The ESD starts with Total Contact Ownership and then ensures that the end-to-end service delivery is managed to service level agreements. The only way in which organizations will increase customer satisfaction, increase employee productivity, increase availability of mission critical systems, reduce costs and position themselves for business growth is to...
- White papers 2003-01-01
- Virtualisation and Automation | BTalk Australia
- (16min 16) BMC Software is one of a number of businesses offering Business Service Management software. The company has been beating the recession in the US, with strong growth in 2008 and an optimistic outlook for 2009. What’s the secret? The answer might be how the company...
- Blog posts 2009-02-12
- Vantive Announces Web Strategy and Products; VanWeb Offers Universal Customer Interaction on the Web
- Corporation (NASDAQ:VNTV), the leading provider of client/server customer interaction software, today unveiled its technology solution and strategy to enable customer information management on the World Wide Web. In a move that marks a first for customer interaction application providers, Vantive's new VanWeb product offering enables universal access to information...
- Research articles 1995-10-16
- STI Knowledge Makes Strategic Acquisition, Adds Global Capability to Service Offerings; India-based Symphony Data Acquired by Atlanta-based Provider of BPO Services
- ATLANTA -- STI Knowledge STI today announced it has acquired Symphony Data, an India-based business process outsourcing BPO company with offices in Hyderabad. The acquisition is integral to STI's strategy and enables the Atlanta-based provider of BPO services to offer healthcare administration, claims processing, customer interaction, technical help desk and...
- Research articles 2005-02-15
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