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- Teaching Strategies Improves Support Services with Technical Help Desk Solution from STI Knowledge
- Business Editors
- Research articles 2004-06-01
- Help desks cope with growing demands. (on technical support services)
- To avert a meltdown, help desks are adopting more new tools and technology. Companies in virtually every market segment are deploying new technology and development tools to design and implement their own applications. Some - like budgeting, even To avert a meltdown,...
- Research articles 1995-07-01
- HDI Honors Local Chapter Help Desk Analyst of the Year Winner; Karen Kline, Support Services Analyst, FormScape, Inc
- RALEIGH, N.C. -- FormScapeR, Inc., the leading provider of Document Process AutomationTM, solutions and HDI, the world's largest membership association for IT service and support professionals and the premier certification body for the industry, announced the winner of its Local Chapter Help Desk Analyst of the Year: Karen Kline and...
- Research articles 2005-03-22
- IT Services Outsourcing: Is It The Right Business Decision For You?
- A number of IT services lend themselves to outsourcing, such as help desk services, asset management, hardware and software support services, desktop support, etc. Determining whether to outsource is a serious business decision, and in order to make it, you must decide what you do and do not want to...
- White papers 2003-01-01
- Major Biotech Firm Selects C3i to Provide End-to-End Support Services; C3i to Provide Rollout, Help Desk, Hardware Support, Siebel Implementation and Training Services to ImClone Systems
- MORRISTOWN, N.J. -- C3i, a market leader in CRM and outsourcing services, today announced that ImClone Systems, Inc., a leading provider of cancer treatment therapies, selected C3i to deploy and provide end-to-end CRM services for its entire mobile sales team.
- Research articles 2005-09-21
Additional Resources
- ZD EVENTS: Help desk and support professionals to gather at premier industry event.
- M2 PRESSWIRE-29 March 1999-ZD EVENTS: Help desk and support professionals to gather at premier industry event C1994-99 M2 COMMUNICATIONS LTD RDATE:230399 -- Support Services Conference & Expo to host HDI, SSPA and Help Desk Industry Shoot Out NEEDHAM,...
- Research articles 1999-01-01
- Tata Consultancy Services Announced As Premier Sponsor of Help Desk Institute's ``Support Outsourcing Strategies Summit: A Tour Of India''
- Business Editors COLORADO SPRINGS, Colo.--BUSINESS WIRE--Dec. 18, 2002 Help Desk Institute HDI, the world's largest association for help desk and support professionals, announced today that Support Outsourcing Strategies Summit: A Tour of India will be held April 26 - May 3, 2003. HDI is producing the event in...
- Research articles 2002-12-18
- Planned Systems International Wins a New Help Desk Contract at the National Endowment for the Arts
- COLUMBIA, Md. -- Planned Systems International PSI, announced today that it begins work in October on a new Help Desk/Desktop Support contract for the National Endowment for the Arts NEA. The NEA is an independent Federal agency with approximately 180 employees. This agency has requested Help Desk/Desktop support services for...
- Research articles 2004-09-22
- Mercer Human Resource Consulting Awards IBM $58 Million Contract; IBM Will Implement Internal Procurement and Help Desk Systems to Drive Productivity Increases at Mercer Human Resource Consulting
- ARMONK, N.Y. & NEW YORK -- Mercer Human Resource Consulting has awarded IBM a $58 million contract to manage its IT procurement systems as well as its desktop infrastructure and help desk support, primarily in the U.S. and the U.K. Under the five-year contract, IBM will deploy software that it...
- Research articles 2005-10-18
- Dendrite Awarded Field Support Services Contract by Leading European Pharmaceutical Company
- BEDMINSTER, N.J. -- Dendrite International, Inc., (NASDAQ: DRTE) a leading provider of pharmaceutical industry solutions, today announced that the company has signed a three-year field support services agreement with a prominent European pharmaceutical company. Under the terms of the agreement, Dendrite will provide premium help desk and hardware services for...
- Research articles 2006-11-07
- UniPress Software's FootPrints Web-based Service Desk Software Wins Users Choice Award for Best Help Desk Solution for Second Year in a Row
- EDISON, N.J. -- UniPress Software, Inc., a leading provider of web-based service desk automation software for help desk and customer support automation, today announced that it has received the 2004 Users Choice Award from CRMAdvocate for best help desk solution. The award program, in which solutions are voted on by...
- Research articles 2004-11-03
- Bendata Ranks First in "Completeness of Vision"; Help Desk Software Firm Occupies Space in Leaders' Quadrant of Gartner Group's Midrange Service Desk Magic Quadrant Report
- COLORADO SPRINGS, Colo.--BUSINESS WIRE--Sept. 8, 1998--Bendata Inc. Bendata, a worldwide leader in the help desk and customer support services industry, announced that Gartner Group's Midrange Service Desk Magic Quadrant report places the firm first in the "Completeness of Vision" category, ahead of competitors Remedy and Network Associates.
- Research articles 1998-09-08
- Help Desk, Software App Help Manage Member Calls For Help
- The launch of online banking sparked cries for help-in the case of US Airways FCU, more than 1,300 calls from members every month, according to Lisa Fitz, internet services manager. And US Airways is not alone, as more than 2,400 credit unions now offer home banking to their members,...
- Research articles 2002-09-30
- Previo names Rae Ann Bruno as Vice President of Strategic Relations; Industry veteran will lead Previo's drive to transform the enterprise support industry.
- M2 PRESSWIRE-7 March 2001-Previo: Previo names Rae Ann Bruno as Vice President of Strategic Relations; Industry veteran will lead Previo's drive to transform the enterprise support industry C1994-2001 M2 COMMUNICATIONS LTD RDATE:07032001 Previo (NASDAQ: PRVO), an innovator of eSupport products...
- Research articles 2001-03-07
- Memorex Telex Launches Integrated Technology Solution Center; Extends Leadership in Network Service and Support
- IRVING, Texas--BUSINESS WIRE--July 10, 1995--Memorex Telex today launched the Technology Solution Center, the industry's first fully integrated service and support center providing customers with the complete range of network management and support services for heterogeneous environments. The Technology Solution Center provides help desk, proactive remote network monitoring and management,...
- Research articles 1995-07-10
- Honeywell and Compaq Sign Global Services Agreement
- PHOENIX--BUSINESS WIRE--Aug. 3, 1998--Honeywell Industrial Automation and Control and Compaq Computer Corporation today announced a multi-year global services agreement that expands the relationship with Compaq and Honeywell to an estimated value of more than $20 million per year. Honeywell will become a preferred Authorized Warranty Service Provider AWSP for Compaq...
- Research articles 1998-08-03
- How To Win The Pharma Sales Force Scrimmage
- From the executive summary: ‘In a tight competitive market, where industry-specific software is a crucial facilitator of a process, outsourcing help desk support is crucial for maintaining uptime and competitive effectiveness. A consolidated help desk capability, combining on-campus and field support services, is a more scalable, cost-effective solution. When looking...
- White papers 2003-03-01
- NaviSite Provides Help Desk Services For Its Customers; NaviSite Formalizes Help Desk Product Offerings for Applications and Desktops
- ANDOVER, Mass. -- NaviSite, Inc. (NASDAQ: NAVI), a leading provider of IT hosting, outsourcing and professional services for mid- to large-sized organizations, today announced that it has launched formalized Help Desk Support Services for enterprise applications and desktop computers. NaviSite's Application Help Desk Support Services provide front-line support for application-related...
- Research articles 2005-12-14
- ZIFF-DAVIS: Support Services Conference & Expo to address hottest issues & trends in help desk industry.
- M2 PRESSWIRE-31 August 1998-ZIFF-DAVIS: Support Services Conference & Expo to address hottest issues and trends in help desk industry C1994-98 M2 COMMUNICATIONS LTD RDATE:270898 Ziff-Davis (NYSE: ZD) today announced that ZD Events, in cooperation with Help Desk Institute HDI, has developed...
- Research articles 1998-08-31
- TMA Resources Selects Parature's On Demand Help Desk Software
- Parature, provider of award-winning, on demand customer support software, announced today that TMA Resources, a Virginia-based provider of association management software products and services, has selected Parature's Help Desk Software Solution to enable more efficient and cost effective internal support. Recognizing the inefficiencies behind supporting an in-house system, TMA Resources...
- Research articles 2006-02-22
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