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- UniPress Software's FootPrints Web-based Service Desk Software Wins Users Choice Award for Best Help Desk Solution for Second Year in a Row
- EDISON, N.J. -- UniPress Software, Inc., a leading provider of web-based service desk automation software for help desk and customer support automation, today announced that it has received the 2004 Users Choice Award from CRMAdvocate for best help desk solution. The award program, in which solutions are voted on by...
- Research articles 2004-11-03
- UniPress Software Continues Strong Growth in Q3 2004 with FootPrints Line of Web-based Service Desk Solutions that Automate Help Desk and Customer Support Operations
- EDISON, N.J. -- UniPress Software, Inc., a leading provider of web-based service desk automation software, today announced its strongest fiscal quarter to date. In the third quarter of 2004 ending in September, the company broke sales records, held its highly successful inaugural users conference in Las Vegas, and added many...
- Research articles 2004-10-08
- State of Minnesota selects Applix for Web-Enabled help desk solution
- WESTBORO, Mass.--BUSINESS WIRE--March 17, 1997--
- Research articles 1997-03-17
- Altiris Announces New Web-Based Helpdesk Solution with Advanced Problem Management and Problem Resolution Features
- Business Editors/High-Tech Writers
- Research articles 2002-02-13
- Altiris Introduces Helpdesk Solution to Provide Entirely Web-Based Management of IT Support Tasks
- Business Editors/High-Tech Writers
- Research articles 2001-07-03
- ServiceSoft Announces Free Workshop Showing the Benefits of Web-Based Knowledge Management for Remedy Help Desk Users
- NEEDHAM, Mass--BUSINESS WIRE-- Nov. 2, 1998--
- Research articles 1998-11-02
- Computer Associates' Unicenter TNG Advanced Help Desk Option 4.0 Provides Total Service Desk Operations Through Web Interface
- ISLANDIA, N.Y.,--BUSINESS WIRE--March 29, 1999--
- Research articles 1999-03-29
- Newest Version of UniPress Software's FootPrints Web-Based Service Desk Offers New Integrations and Expanded Functionality for Help Desk and Customer Support Automation
- EDISON, N.J. -- FootPrints 6.6 Supports an Enhanced Dynamic SQL Database Link, Expanded Live eSupport That's Web-based, and Tools to Automate Additional Business-Driven Processes Through the Service Desk
- Research articles 2004-11-15
- Altiris Extends Native SMS Integration with Web-based Products for Mobile Users, UNIX Clients and New Helpdesk Suite for SMS
- Business Editors/High-Tech Writers
- Research articles 2001-09-05
- Provident Bank Leverages the Web.(Silknet Software's eService 98 help desk software)(Product Information)
- Provident Bank, Cincinnati, is focusing on the Web in a major plan to ramp up customer service and marketing. Provident Bank, Cincinnati, is focusing on the Web in a major plan to ramp up customer service and marketing.
- Research articles 1998-06-01
Additional Resources
- AdventNet Enhances ServiceDesk Plus — Incorporates Active Directory Integration & User Satisfaction Survey into Its Help Desk and Asset Management Software; New Features and Enhancements Provide Even Better Value at a Very Affordable Price
- PLEASANTON, Calif. -- AdventNet announced an important update to its ManageEngine ServiceDesk Plus, a web-based, easy-to-use Help Desk and Asset Management software, which integrates Ticketing, Asset Tracking, Purchasing, Contract Management, and Knowledge Base in one very affordable package. This update includes support for Active Directory integration, User Satisfaction Survey and...
- Research articles 2005-05-23
- Carnegie International and its RomNet Subsidiary To Launch 'Help Desk Doctor' Web Site in 4th Quarter
- Business Editors BALTIMORE--BUSINESS WIRE--Aug. 16, 2000 Carnegie International Corporation (OTCBB:CGYC) and its RomNet Support Services, Inc., subsidiary today announced plans for the launch of Help Desk DoctorTM Web site in the fourth quarter. Lowell Farkas, president of Carnegie, an Internet support and computer telephony holding company, said...
- Research articles 2000-08-16
- BateTech Software releases World Wide Web interface for Customer-One help desk
- DENVER--BUSINESS WIRE--Nov. 10, 1995--BateTech Software will be showing its Internet web interface for its Customer-One help desk and customer service software at Fall Comdex in the Hilton (at Booth H211) at Las Vegas.The web interface extends Customer-One's connectivity options to include: modem dial-in network, CompuServe, the Internet and the Internet...
- Research articles 1995-11-10
- Pointsec Mobile Technologies simplifies remote help for Pointsec-secured computers; New Pointsec webRH eliminates user updates, permits help desk support via web.
- M2 PRESSWIRE-6 May 2002-Pointsec Mobile Technologies: Pointsec Mobile Technologies simplifies remote help for Pointsec-secured computers; New Pointsec webRH eliminates user updates, permits help desk support via web C1994-2002 M2 COMMUNICATIONS LTD RDATE:05032002 Cambridge -- Pointsec Mobile Technologies Inc. (www.pointsec.com) ...
- Research articles 2002-05-06
- Patni's Web Infrastructure Management and Help Desk Solution Delivers Targeted Business Results
- The client is a leader in providing financial solutions and insurance to customers across the globe. The client was looking for strategies towards cost reduction, ease of manageability and organizational effectiveness for its web infrastructure. The challenge was to provide web infrastructure management as well as 1st to 3rd level...
- Case studies
- Debenhams reduces IT help desk costs by 25 per cent.
- / Debenhams reduces IT help desk costs by 25 per cent. Debenhams has reduced IT operating costs on its' Service Desk by 25 per cent and improved customer service after deploying CA Service Desk Manager. As well as freeing up staff time to concentrate on serving customers, the CA solution...
- News items 2009-09-02
- UniPress Software Continues Strong Growth Through First Half of 2005; Company Cites Use of FootPrints Service Desk Product Line by Organizations Worldwide to Drive Business-Critical Help Desk and Customer Support Operations
- EDISON, N.J. -- UniPressR Software, Inc., a leading mid-market provider of web-based service desk automation software, today announced strong revenue growth for its FootPrintsR 100% web-based service desk line through the first half of 2005. The company recorded an increase of nearly 20% in revenue compared to the same six-month...
- Research articles 2005-08-17
- Lehigh University Selects FootPrints to Power Campus-Wide Help Desk Operations; Flexibility, Customization, and Web-Based Design of FootPrints Enables University IT Department to Maximize Existing Resources and Reduce Costs
- EDISON, N.J. -- UniPressR Software, Inc., a leading provider of web-based service desk automation software targeting the mid-market, today announced that Lehigh University has selected FootPrintsR to automate its campus-wide help desk operations. One of the most respected universities in the United States, Lehigh is using FootPrints to accelerate problem...
- Research articles 2005-05-31
- ADP Dealer Services to provide employee screening and HR help desk services to the Alliance of Ford Motor Minority Dealers; ADP makes it easier for dealers to manage hiring processes through web-based screening, selection and compliance programs.
- M2 PRESSWIRE-2 February 2006-AUTOMATIC DATA PROCESSING, INC: ADP Dealer Services to provide employee screening and HR help desk services to the Alliance of Ford Motor Minority Dealers; ADP makes it easier for dealers to manage hiring processes through web-based screening, selection and compliance programsC1994-2006 M2 COMMUNICATIONS...
- Research articles 2006-02-02
- ServiceWare and Help Desk Institute Partner to Deliver Trusted Solutions; RightAnswers.com to be Available Through HDI's Online Super Store
- Business Editors/High-Tech Writers OAKMONT, Pa.--BUSINESS WIRE--Dec. 19, 2000 ServiceWare Technologies, Inc. (Nasdaq:SVCW), a leading provider of Web-based solutions for enterprise service and support, today announced that RightAnswers.comTM, the company's Web-based knowledge portal, will be available to members of Help Desk Institute HDI as a stand-alone offering on HDI's...
- Research articles 2000-12-19
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