help desk institute and internet

BNET Resources

• sort by:
• Relevance
• Date
• Popularity

Help Desk Institute Announces Internet-Based Support Practices and Performance Research Report

Business Editors/High-Tech Writers Help Desk Institute HDI, the world's largest industry association for help desk and support professionals, today announced the release of its newest research report, iSupport Report: A Benchmark & Analysis of Internet-based Support Practices & Performance. Internet-based support has become a hot topic in the...

Tags: Help Desk Institute, INTERNET, performance, SOFTWARE, Strategy

Research articles 2002-07-01

HDI Website Reviewed, Featured and Recommended On Harvard Business School Website

Business Editors/High Tech Writers COLORADO SPRINGS, Colo.--BUSINESS WIRE--March 5, 2001 Help Desk Institute HDI, a ThinkService professional community and the world's largest membership association for service and support professionals, announced today that its website (www.thinkhdi.com) is featured on the Harvard Business School website "HBS Working Knowledge," a collection...

Tags: Harvard Business School, Help Desk Institute, INTERNET, Strategy

Research articles 2001-03-05

Remedy Corporation to become first ever platinum sponsor of leading association for support professionals, Help Desk Institute.

M2 PRESSWIRE-15 August 2000-REMEDY: Remedy Corporation to become first ever platinum sponsor of leading association for support professionals, Help Desk Institute C1994-2000 M2 COMMUNICATIONS LTD RDATE:15082000 Bracknell, Berkshire -- Remedy Corporation, the world's leading supplier of eCRM and...

Tags: E-business/E-commerce, Help Desk Institute, INTERNET, Remedy Corp., SOFTWARE, Strategy

Research articles 2000-08-15

Internet support works for most, survey finds. (Customer Support).(Brief Article)

An arrow majority of companies that have deployed Internet-based support believe that it has improved customer statisfaction, according to a new research report from the Help Desk Institute HDI, "iSupport Report: A Benchmark & Analysis o An arrow majority of companies that have deployed...

Tags: Help Desk Institute, Internet, survey

Research articles 2002-09-01

Additional Resources

Better security boosts agencies' use of wireless devices

MOBILE AND WIRELESS Stronger policies and practices overcome comcerns about mobile communications In what might have been a symbolic event in the development of mobile communications, President Barack Obama, for whom security is paramount, kept his BlackBerry after taking office — but not before it was locked down with strong...

Tags: mobile, network, device, wireless

News items 2009-08-23