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	<title><![CDATA[help desk institute and marketing Resources | BNET]]></title>
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	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to help desk institute and marketing]]></description>
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		<title><![CDATA[Torex Retail attains top customer service accreditation.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5243/is_200505/ai_n19973204]]></link>
		<description><![CDATA[M2 PRESSWIRE-23 May 2005-Torex Retail: Torex Retail attains top  customer service accreditationC1994-2005 M2 COMMUNICATIONS LTD    RDATE:23052005    Torex Retail's Sheffield operation has achieved the second  highest International Help Desk Institute HDI Site Certification Award  ever awarded, highlighting the company's commitment to innovative...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 23 May 2005 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[MARKETING]]></category>
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		<title><![CDATA[ADVISORY/Courion to Highlight Strategies for Increasing Security at Annual Help Desk Institute Conference and Exposition]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2003_March_18/ai_98893428]]></link>
		<description><![CDATA[Business Editors/High-Tech Writers  ADVISORY...for Wednesday (March 19)  HDI 2003  --BUSINESS WIRE  Identity Management Leader to Outline Trends, Methods for Delivering Improved Internal and External Support, March 19 WHO &     Courion, a leading provider of identity management      ...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 18 Mar 2003 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/conference.html"><![CDATA[conference]]></category>
		<category domain="http://resources.bnet.com/topic/courion+corp..html"><![CDATA[Courion Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[MARKETING]]></category>
		<category domain="http://resources.bnet.com/topic/security.html"><![CDATA[SECURITY]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
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		<title><![CDATA[Help Desk Institute Releases 2002 Practices Survey; Annual Study Provides a Comprehensive Look at Support Center Operations]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2002_Oct_15/ai_92843731]]></link>
		<description><![CDATA[Business Editors/High-Tech Writers  COLORADO SPRINGS, Colo.--BUSINESS WIRE--Oct. 15, 2002  Help Desk Institute HDI, the world's largest industry association for help desk and support professionals, today released the findings of the HDI 2002 Practices Survey. The study provides a comprehensive look at support center operations -- from demographics, to...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 15 Oct 2002 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/e-mail.html"><![CDATA[E-mail]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[MARKETING]]></category>
		<category domain="http://resources.bnet.com/topic/productivity.html"><![CDATA[PRODUCTIVITY]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
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		<title><![CDATA[ServiceWare and Help Desk Institute Partner to Deliver Trusted Solutions; RightAnswers.com to be Available Through HDI's Online Super Store]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2000_Dec_19/ai_68202551]]></link>
		<description><![CDATA[Business Editors/High-Tech Writers  OAKMONT, Pa.--BUSINESS WIRE--Dec. 19, 2000  ServiceWare Technologies, Inc. (Nasdaq:SVCW), a leading provider of Web-based solutions for enterprise service and support, today announced that RightAnswers.comTM, the company's Web-based knowledge portal, will be available to members of Help Desk Institute HDI as a stand-alone offering on HDI's...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 19 Dec 2000 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[MARKETING]]></category>
		<category domain="http://resources.bnet.com/topic/serviceware.html"><![CDATA[ServiceWare]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
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		<title><![CDATA[Help Desk joins with U.K. firm/ Newly combined operation  to be based]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_qn4191/is_19991124/ai_n9960961]]></link>
		<description><![CDATA[Colorado Springs-based Help Desk Institute has  merged with a United Kingdom group to form the world's largest membership group for customer service and support professionals.   Help Desk has combined operations with Customer  Service Management Group, based in Orpington, England.   The new organization, called ThinkService...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 24 Nov 1999 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[MARKETING]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[ZIFF-DAVIS: Support Services Conference & Expo explores industry's hottest issues and technologies.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5243/is_199809/ai_n19802426]]></link>
		<description><![CDATA[M2 PRESSWIRE-4 September 1998-ZIFF-DAVIS: Support Services  Conference & Expo explores industry's hottest issues and  technologies with innovative programs and features C1994-98 M2  COMMUNICATIONS LTD    RDATE:030998    Ziff-Davis (NYSE: ZD) today announced that ZD Events' Support  Services Conference & Expo will feature...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Fri, 04 Sep 1998 23:59:59 -0700</pubDate>
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		<category domain="http://resources.bnet.com/topic/ziff-davis+inc..html"><![CDATA[Ziff-Davis Inc.]]></category>
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