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9 Resources for

help desk institute and software

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Achieving IT Results with Best Practices: Why Implement Best Practices Whether it's your internal IT organization or an outside IT provider, delivery of quality IT results on-time and within budget is paramount. But, how do you ensure that the desired results are achieved? One-way is to implement the use of best practices In your IT organization....; Tags: Help Desk Institute, software; Research articles 2007-02-19
Torex Retail attains top customer service accreditation.: M2 PRESSWIRE-23 May 2005-Torex Retail: Torex Retail attains top customer service accreditationC1994-2005 M2 COMMUNICATIONS LTD RDATE:23052005 Torex Retail's Sheffield operation has achieved the second highest International Help Desk Institute HDI Site Certification Award ever awarded, highlighting the company's commitment to innovative...; Tags: Help Desk Institute, MARKETING, SOFTWARE; Research articles 2005-05-23
Aeroprise to Showcase Award-Winning Mobile Service Management Product Suite at 16th Annual HDI Conference and Expo: Aeroprise Inc., a leading provider of enterprise mobility solutions, will showcase its award-winning Mobile Service Management product suite at HDI 2005: the 16th Annual HDI Conference & Expo, the premier event for the service and support industry. The event will be held at The Venetian Resort in Las Vegas, March...; Tags: BMC Software Inc., Help Desk Institute, mobile, mobility, Research In Motion Ltd., software, Strategy, WIRELESS; Research articles 2005-03-03
ADVISORY/Courion to Highlight Strategies for Increasing Security at Annual Help Desk Institute Conference and Exposition: Business Editors/High-Tech Writers ADVISORY...for Wednesday (March 19) HDI 2003 --BUSINESS WIRE Identity Management Leader to Outline Trends, Methods for Delivering Improved Internal and External Support, March 19 WHO & Courion, a leading provider of identity management ...; Tags: conference, Courion Corp., Help Desk Institute, MARKETING, SECURITY, SOFTWARE, Strategy; Research articles 2003-03-18
Help Desk Institute Announces Internet-Based Support Practices and Performance Research Report: Business Editors/High-Tech Writers Help Desk Institute HDI, the world's largest industry association for help desk and support professionals, today announced the release of its newest research report, iSupport Report: A Benchmark & Analysis of Internet-based Support Practices & Performance. Internet-based support has become a hot topic in the...; Tags: Help Desk Institute, INTERNET, performance, SOFTWARE, Strategy; Research articles 2002-07-01

Remedy Corporation to become first ever platinum sponsor of leading association for support professionals, Help Desk Institute.: M2 PRESSWIRE-15 August 2000-REMEDY: Remedy Corporation to become first ever platinum sponsor of leading association for support professionals, Help Desk Institute C1994-2000 M2 COMMUNICATIONS LTD RDATE:15082000 Bracknell, Berkshire -- Remedy Corporation, the world's leading supplier of eCRM and...; Tags: E-business/E-commerce, Help Desk Institute, INTERNET, Remedy Corp., SOFTWARE, Strategy; Research articles 2000-08-15
Kudos: DAN RUNDGREN has been named to the President's Club by first Union Small Business Capital. Rundgren, a business development officer, was one of only nine people to receive the honor in 1999. Business development officers must close at least $16 million in small business loans during...; Tags: FINANCE, Help Desk Institute, honor, officer, SOFTWARE, Strategy; Research articles 2000-02-21
The Gazette, Colorado Springs, Colo., Business Kudos Column.(Knight Ridder/Tribune Business News): Feb. 21--SUSANN MIKKELSON, development director for Care and Share, has received a $1,000 scholarship from the National Society of Fund Raising Executives to attend its international conference next month in New Orleans. The conference attracts 4,000 fund-raising professionals for educational workshops, to explore...; Tags: conference, FINANCE, Help Desk Institute, officer, SOFTWARE, Strategy; Research articles 2000-02-22
Help Desk joins with U.K. firm/ Newly combined operation to be based: Colorado Springs-based Help Desk Institute has merged with a United Kingdom group to form the world's largest membership group for customer service and support professionals. Help Desk has combined operations with Customer Service Management Group, based in Orpington, England. The new organization, called ThinkService...; Tags: Help Desk Institute, MARKETING, SOFTWARE; Research articles 1999-11-24

Additional Resources

NetworkStreaming CEO to speak at Help Desk Institute Conference: NetworkStreamingWhat: Joel Bomgaars, CEO and founder of NetworkStreaming, is scheduled to speak on Improving Customer Service with Real-Time Remote Support at the Help Desk Institute Annual ...; Tags: Help Desk Institute, NetworkStreaming; Research articles 2006-03-20
FrontRange Solutions and Help Desk Institute Announce Agreement to Provide HEAT Customers with HDI Membership and HDI Training Programs: Business Editors & High-Tech Writers COLORADO SPRINGS, Colo.--BUSINESS WIRE--June 18, 2002 FrontRange Solutions Inc, the developer of GoldMine and HEAT, today announced the forging of a new relationship with the Help Desk Institute HDI that will provide its customers with discounts on HDI memberships and online training. ...; Tags: agreement, FrontRange, FrontRange Solutions Inc., Help Desk Institute, Strategy; Research articles 2002-06-18
ZD EVENTS: Help desk and support professionals to gather at premier industry event.: M2 PRESSWIRE-29 March 1999-ZD EVENTS: Help desk and support professionals to gather at premier industry event C1994-99 M2 COMMUNICATIONS LTD RDATE:230399 -- Support Services Conference & Expo to host HDI, SSPA and Help Desk Industry Shoot Out NEEDHAM,...; Tags: conference, Help Desk Institute, Ziff-Davis Inc.; Research articles 1999-01-01
Axios Makes it Three in a Row in Winning Help Desk Vendors' Poll.: EDINBURGH, Scotland, January 19 /PRNewswire/ -- Axios Systems (www.axiossystems.com) has been voted the top IT Help Desk software vendor for the third time in succession. The Edinburgh-based firm, which has 11 offices in nine countries in Europe, North America, the...; Tags: Axios Systems, Help Desk Institute, ITIL, Strategy; Research articles 2005-01-19
March calendar - Calendar of Events: 2-5 Business Process and Workflow, '97 Orlando, Fla. Sponsor: Giga Information Group, (800) 874-99802-5 Object World East, Boston. Sponsor: Object Management Group, (617) 433-18302-7 Share Technical Conference, San Francisco. Sponsor: Share Inc., (888) 574-2735.3-5 Decorum '97 Long Beach, Calif. Sponsors: Transarc Corp. and The Open Group, (412) (338-6806.9-12 The...; Tags: conference, Giga Information Group Inc., INTERNET, Orlando, Y2K; Research articles 1997-02-01
Better security boosts agencies' use of wireless devices: MOBILE AND WIRELESS Stronger policies and practices overcome comcerns about mobile communications In what might have been a symbolic event in the development of mobile communications, President Barack Obama, for whom security is paramount, kept his BlackBerry after taking office — but not before it was locked down with strong...; Tags: mobile, network, device, wireless; News items 2009-08-23