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	<title><![CDATA[help desk institute and software Resources | BNET]]></title>
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	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to help desk institute and software]]></description>
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		<title><![CDATA[Achieving IT Results with Best Practices]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_qa5293/is_200702/ai_n21232417]]></link>
		<description><![CDATA[Why Implement Best Practices Whether it's your internal IT organization or an outside IT provider, delivery of quality IT results on-time and within budget is paramount. But, how do you ensure that the desired results are achieved? One-way is to implement the use of best practices In your IT organization....]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 19 Feb 2007 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[software]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Torex Retail attains top customer service accreditation.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5243/is_200505/ai_n19973204]]></link>
		<description><![CDATA[M2 PRESSWIRE-23 May 2005-Torex Retail: Torex Retail attains top  customer service accreditationC1994-2005 M2 COMMUNICATIONS LTD    RDATE:23052005    Torex Retail's Sheffield operation has achieved the second  highest International Help Desk Institute HDI Site Certification Award  ever awarded, highlighting the company's commitment to innovative...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 23 May 2005 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[MARKETING]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Aeroprise to Showcase Award-Winning Mobile Service Management Product Suite at 16th Annual HDI Conference and Expo]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200503/ai_n11847704]]></link>
		<description><![CDATA[Aeroprise Inc., a leading provider of enterprise mobility solutions, will showcase its award-winning Mobile Service Management product suite at HDI 2005: the 16th Annual HDI Conference & Expo, the premier event for the service and support industry. The event will be held at The Venetian Resort in Las Vegas, March...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 03 Mar 2005 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/bmc+software+inc..html"><![CDATA[BMC Software Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/mobile.html"><![CDATA[mobile]]></category>
		<category domain="http://resources.bnet.com/topic/mobility.html"><![CDATA[mobility]]></category>
		<category domain="http://resources.bnet.com/topic/research+in+motion+ltd..html"><![CDATA[Research In Motion Ltd.]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[software]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/wireless.html"><![CDATA[WIRELESS]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">BMC</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">RIMM</category>
		<category domain="tickers">BMC,RIMM</category>
	</item>
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		<title><![CDATA[ADVISORY/Courion to Highlight Strategies for Increasing Security at Annual Help Desk Institute Conference and Exposition]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2003_March_18/ai_98893428]]></link>
		<description><![CDATA[Business Editors/High-Tech Writers  ADVISORY...for Wednesday (March 19)  HDI 2003  --BUSINESS WIRE  Identity Management Leader to Outline Trends, Methods for Delivering Improved Internal and External Support, March 19 WHO &     Courion, a leading provider of identity management      ...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 18 Mar 2003 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/conference.html"><![CDATA[conference]]></category>
		<category domain="http://resources.bnet.com/topic/courion+corp..html"><![CDATA[Courion Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[MARKETING]]></category>
		<category domain="http://resources.bnet.com/topic/security.html"><![CDATA[SECURITY]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Help Desk Institute Announces Internet-Based Support Practices and Performance Research Report]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2002_July_1/ai_88125849]]></link>
		<description><![CDATA[Business Editors/High-Tech Writers  Help Desk Institute HDI, the world's largest industry association for help desk and support professionals, today announced the release of its newest research report, iSupport Report: A Benchmark & Analysis of Internet-based Support Practices & Performance.  Internet-based support has become a hot topic in the...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 01 Jul 2002 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/internet.html"><![CDATA[INTERNET]]></category>
		<category domain="http://resources.bnet.com/topic/performance.html"><![CDATA[performance]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
	</item>
	<item>
		<title><![CDATA[Remedy Corporation to become first ever platinum sponsor of leading association for support professionals, Help Desk Institute.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5243/is_200008/ai_n19827154]]></link>
		<description><![CDATA[M2 PRESSWIRE-15 August 2000-REMEDY: Remedy Corporation to become  first  ever platinum sponsor of leading association for support  professionals,  Help Desk Institute C1994-2000 M2 COMMUNICATIONS LTD    RDATE:15082000    Bracknell, Berkshire -- Remedy Corporation, the world's  leading  supplier of eCRM and...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 15 Aug 2000 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/e-business%252fe-commerce.html"><![CDATA[E-business/E-commerce]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/internet.html"><![CDATA[INTERNET]]></category>
		<category domain="http://resources.bnet.com/topic/remedy+corp..html"><![CDATA[Remedy Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[The Gazette, Colorado Springs, Colo., Business Kudos Column.(Knight Ridder/Tribune Business News)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5553/is_200002/ai_n22454419]]></link>
		<description><![CDATA[Feb. 21--SUSANN MIKKELSON, development director for Care and Share,  has received a $1,000 scholarship from the National Society of Fund  Raising Executives to attend its international conference next month in  New Orleans.    The conference attracts 4,000 fund-raising professionals for  educational workshops, to explore...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 22 Feb 2000 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/conference.html"><![CDATA[conference]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[FINANCE]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/officer.html"><![CDATA[officer]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Kudos]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_qn4191/is_20000221/ai_n9966978]]></link>
		<description><![CDATA[DAN RUNDGREN has been named to the President's Club by  first Union Small Business Capital. Rundgren, a business development officer, was one of only nine people to receive the honor in 1999.   Business development officers must close at least  $16 million in small business loans during...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 21 Feb 2000 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[FINANCE]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/honor.html"><![CDATA[honor]]></category>
		<category domain="http://resources.bnet.com/topic/officer.html"><![CDATA[officer]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Help Desk joins with U.K. firm/ Newly combined operation  to be based]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_qn4191/is_19991124/ai_n9960961]]></link>
		<description><![CDATA[Colorado Springs-based Help Desk Institute has  merged with a United Kingdom group to form the world's largest membership group for customer service and support professionals.   Help Desk has combined operations with Customer  Service Management Group, based in Orpington, England.   The new organization, called ThinkService...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 24 Nov 1999 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[MARKETING]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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