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	<title><![CDATA[help desk institute and strategy Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/help+desk+institute+and+strategy.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to help desk institute and strategy]]></description>
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		<title><![CDATA[Scouts Reduce Carbon Footprint Thanks to Winning HDI's G-Wiz Car for a Year; Scouts use HDI's G-Wiz Car at Jamboree for safe & eco-friendly transport.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5243/is_200708/ai_n19776499]]></link>
		<description><![CDATA[M2 PRESSWIRE-2 August 2007-The Scout Association: Scouts Reduce  Carbon Footprint Thanks to Winning HDI's G-Wiz Car for a Year;  Scouts use HDI's G-Wiz Car at Jamboree for safe & eco-friendly  transportC1994-2007 M2 COMMUNICATIONS LTD    RDATE:02082007    Scout Jamboree - The Scout Association...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 02 Aug 2007 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[Supportworld.co.uk is live!]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5243/is_200507/ai_n19874296]]></link>
		<description><![CDATA[M2 PRESSWIRE-1 July 2005-Help Desk Institute HDI:  Supportworld.co.uk is live!C1994-2005 M2 COMMUNICATIONS LTD    RDATE:01072005    The Help Desk Institute HDI has launched www.supportworld.co.uk.  SupportWorld, written and published by HDI, is the only magazine  dedicated to help desk and IT support professionals. ...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Fri, 01 Jul 2005 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[Aeroprise to Showcase Award-Winning Mobile Service Management Product Suite at 16th Annual HDI Conference and Expo]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200503/ai_n11847704]]></link>
		<description><![CDATA[Aeroprise Inc., a leading provider of enterprise mobility solutions, will showcase its award-winning Mobile Service Management product suite at HDI 2005: the 16th Annual HDI Conference & Expo, the premier event for the service and support industry. The event will be held at The Venetian Resort in Las Vegas, March...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 03 Mar 2005 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/bmc+software+inc..html"><![CDATA[BMC Software Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/mobile.html"><![CDATA[mobile]]></category>
		<category domain="http://resources.bnet.com/topic/mobility.html"><![CDATA[mobility]]></category>
		<category domain="http://resources.bnet.com/topic/research+in+motion+ltd..html"><![CDATA[Research In Motion Ltd.]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[software]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/wireless.html"><![CDATA[WIRELESS]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">BMC</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">RIMM</category>
		<category domain="tickers">BMC,RIMM</category>
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		<title><![CDATA[Axios Makes it Three in a Row in Winning Help Desk Vendors' Poll.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5570/is_200501/ai_n24123963]]></link>
		<description><![CDATA[EDINBURGH, Scotland, January 19 /PRNewswire/ --     Axios Systems  (www.axiossystems.com) has been voted the top IT Help Desk software  vendor for the third time in succession.    The Edinburgh-based firm, which has 11 offices in nine countries in  Europe, North America, the...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 19 Jan 2005 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/axios+systems.html"><![CDATA[Axios Systems]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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	<item>
		<title><![CDATA[HDI release findings from the strategic research project "What has IT ever done for Business?".]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5243/is_200404/ai_n19833207]]></link>
		<description><![CDATA[M2 PRESSWIRE-22 April 2004-The Help Desk Institute: HDI release  findings from the strategic research project "What has IT ever done  for Business?"C1994-2004 M2 COMMUNICATIONS LTD    RDATE:04212004    UK -- The Help Desk Institute HDI and its Strategic Partners, HP,  Hornbill and Touchpaper...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 22 Apr 2004 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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	<item>
		<title><![CDATA[Hornbill Systems continues partnering with Help Desk Institute for a further year.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5243/is_200312/ai_n19952372]]></link>
		<description><![CDATA[M2 PRESSWIRE-15 December 2003-Hornbill Systems: Hornbill Systems  continues partnering with Help Desk Institute for a further  yearC1994-2003 M2 COMMUNICATIONS LTD    RDATE:12152003    Hornbill systems, an innovative provider of support and service  management systems, is pleased to announce it has extended its strategic...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 15 Dec 2003 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[FINANCE]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/partnership.html"><![CDATA[partnership]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
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		<title><![CDATA[ADVISORY/Courion to Highlight Strategies for Increasing Security at Annual Help Desk Institute Conference and Exposition]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2003_March_18/ai_98893428]]></link>
		<description><![CDATA[Business Editors/High-Tech Writers  ADVISORY...for Wednesday (March 19)  HDI 2003  --BUSINESS WIRE  Identity Management Leader to Outline Trends, Methods for Delivering Improved Internal and External Support, March 19 WHO &     Courion, a leading provider of identity management      ...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 18 Mar 2003 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/conference.html"><![CDATA[conference]]></category>
		<category domain="http://resources.bnet.com/topic/courion+corp..html"><![CDATA[Courion Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[MARKETING]]></category>
		<category domain="http://resources.bnet.com/topic/security.html"><![CDATA[SECURITY]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[Help Desk Institute Releases 2002 Practices Survey; Annual Study Provides a Comprehensive Look at Support Center Operations]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2002_Oct_15/ai_92843731]]></link>
		<description><![CDATA[Business Editors/High-Tech Writers  COLORADO SPRINGS, Colo.--BUSINESS WIRE--Oct. 15, 2002  Help Desk Institute HDI, the world's largest industry association for help desk and support professionals, today released the findings of the HDI 2002 Practices Survey. The study provides a comprehensive look at support center operations -- from demographics, to...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 15 Oct 2002 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/e-mail.html"><![CDATA[E-mail]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[MARKETING]]></category>
		<category domain="http://resources.bnet.com/topic/productivity.html"><![CDATA[PRODUCTIVITY]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/survey.html"><![CDATA[survey]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[Help Desk Institute Appoints Judy Benda as Executive Director of Membership]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2002_August_27/ai_90788885]]></link>
		<description><![CDATA[Business Editors/High-Tech Writers  COLORADO SPRINGS, Colo.--BUSINESS WIRE--Aug. 27, 2002  Help Desk Institute HDI, the world's largest industry association for help desk and support professionals, today announced the appointment of Judy Benda to the position of executive director of membership. Ms. Benda will oversee HDI's Membership and Products business...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 27 Aug 2002 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/judy.html"><![CDATA[Judy]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[Help Desk Institute Announces Internet-Based Support Practices and Performance Research Report]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2002_July_1/ai_88125849]]></link>
		<description><![CDATA[Business Editors/High-Tech Writers  Help Desk Institute HDI, the world's largest industry association for help desk and support professionals, today announced the release of its newest research report, iSupport Report: A Benchmark & Analysis of Internet-based Support Practices & Performance.  Internet-based support has become a hot topic in the...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 01 Jul 2002 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/internet.html"><![CDATA[INTERNET]]></category>
		<category domain="http://resources.bnet.com/topic/performance.html"><![CDATA[performance]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
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		<title><![CDATA[Help Desk Institute Brings Gartner Research Notes Subscription to HDI Members; New Program Provides Valuable, Timely Research to Members]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2002_June_25/ai_87750328]]></link>
		<description><![CDATA[Business Editors/Technology Writers  Help Desk Institute HDI, the world's largest industry association for help desk and support professionals, today announced that it will work with Gartner Group, the world's leading technology research and advisory firm, to offer Gartner Research Notes to HDI members. Under the terms of the agreement,...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 25 Jun 2002 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/gartner+inc..html"><![CDATA[Gartner Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">IT</category>
		<category domain="tickers">IT</category>
	</item>
	<item>
		<title><![CDATA[FrontRange Solutions and Help Desk Institute Announce Agreement to Provide HEAT Customers with HDI Membership and HDI Training Programs]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2002_June_18/ai_87405885]]></link>
		<description><![CDATA[Business Editors & High-Tech Writers  COLORADO SPRINGS, Colo.--BUSINESS WIRE--June 18, 2002  FrontRange Solutions Inc, the developer of GoldMine and HEAT, today announced the forging of a new relationship with the Help Desk Institute HDI that will provide its customers with discounts on HDI memberships and online training. ...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 18 Jun 2002 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/agreement.html"><![CDATA[agreement]]></category>
		<category domain="http://resources.bnet.com/topic/frontrange.html"><![CDATA[FrontRange]]></category>
		<category domain="http://resources.bnet.com/topic/frontrange+solutions+inc..html"><![CDATA[FrontRange Solutions Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">FRGE F</category>
		<category domain="tickers">FRGE F</category>
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	<item>
		<title><![CDATA[Help Desk Institute Names RHI Consulting Exclusive Career-Planning Partner]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2002_April_16/ai_84837807]]></link>
		<description><![CDATA[Business Editors  Help Desk Institute 2002  ORLANDO, Fla.--BUSINESS WIRE--April 16, 2002  Strategic Partnership to Deliver Online Career Portal  for Industry Association Members  The Help Desk Institute HDI, the world's largest industry association for help desk and support professionals, today announced that RHI Consulting, a leading...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 16 Apr 2002 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/career.html"><![CDATA[CAREER]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
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		<title><![CDATA[Help Desk Institute Names Courion's Kurt Johnson to Newly Formed Strategic Advisory Board]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2002_Jan_22/ai_82010686]]></link>
		<description><![CDATA[Business/Technology Editors  FRAMINGHAM, Mass.--BUSINESS WIRE--Jan. 22, 2002  Board Will Advise on Technologies, Tools and Trends Central to the  Help Desk and Customer Support Industries  CourionR Corporation, the leading provider of self-service identity management solutions, today announced that Kurt Johnson, its vice president of Strategic Business Development,...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 22 Jan 2002 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/courion+corp..html"><![CDATA[Courion Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/self-service.html"><![CDATA[Self-service]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
	</item>
	<item>
		<title><![CDATA[Reynolds and Reynolds Wins Top Customer Service Award From the Help Desk Institute; Reynolds' Technical Assistance Center Continues to Lead Automotive Industry in Support, Service]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2001_March_22/ai_72047382]]></link>
		<description><![CDATA[Business Editors, Automotive & High Tech Writers  NEW ORLEANS--BUSINESS WIRE--March 22, 2001  The Help Desk Institute has named The Reynolds and Reynolds Company's (NYSE:REY) Technical Assistance Center the winner of its 2001 Team Excellence Award, which is recognized as the "gold medal" of the customer support profession. ...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 22 Mar 2001 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/reynolds.html"><![CDATA[Reynolds]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/team.html"><![CDATA[team]]></category>
	</item>
	<item>
		<title><![CDATA[HDI Website Reviewed, Featured and Recommended On Harvard Business School Website]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2001_March_5/ai_71183815]]></link>
		<description><![CDATA[Business Editors/High Tech Writers  COLORADO SPRINGS, Colo.--BUSINESS WIRE--March 5, 2001  Help Desk Institute HDI, a ThinkService professional community and the world's largest membership association for service and support professionals, announced today that its website (www.thinkhdi.com) is featured on the Harvard Business School website "HBS Working Knowledge," a collection...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 05 Mar 2001 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/harvard+business+school.html"><![CDATA[Harvard Business School]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/internet.html"><![CDATA[INTERNET]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
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	<item>
		<title><![CDATA[ServiceWare and Help Desk Institute Partner to Deliver Trusted Solutions; RightAnswers.com to be Available Through HDI's Online Super Store]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2000_Dec_19/ai_68202551]]></link>
		<description><![CDATA[Business Editors/High-Tech Writers  OAKMONT, Pa.--BUSINESS WIRE--Dec. 19, 2000  ServiceWare Technologies, Inc. (Nasdaq:SVCW), a leading provider of Web-based solutions for enterprise service and support, today announced that RightAnswers.comTM, the company's Web-based knowledge portal, will be available to members of Help Desk Institute HDI as a stand-alone offering on HDI's...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 19 Dec 2000 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[MARKETING]]></category>
		<category domain="http://resources.bnet.com/topic/serviceware.html"><![CDATA[ServiceWare]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Remedy Corporation to become first ever platinum sponsor of leading association for support professionals, Help Desk Institute.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5243/is_200008/ai_n19827154]]></link>
		<description><![CDATA[M2 PRESSWIRE-15 August 2000-REMEDY: Remedy Corporation to become  first  ever platinum sponsor of leading association for support  professionals,  Help Desk Institute C1994-2000 M2 COMMUNICATIONS LTD    RDATE:15082000    Bracknell, Berkshire -- Remedy Corporation, the world's  leading  supplier of eCRM and...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 15 Aug 2000 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/e-business%252fe-commerce.html"><![CDATA[E-business/E-commerce]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/internet.html"><![CDATA[INTERNET]]></category>
		<category domain="http://resources.bnet.com/topic/remedy+corp..html"><![CDATA[Remedy Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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	<item>
		<title><![CDATA[The Gazette, Colorado Springs, Colo., Business Kudos Column.(Knight Ridder/Tribune Business News)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5553/is_200002/ai_n22454419]]></link>
		<description><![CDATA[Feb. 21--SUSANN MIKKELSON, development director for Care and Share,  has received a $1,000 scholarship from the National Society of Fund  Raising Executives to attend its international conference next month in  New Orleans.    The conference attracts 4,000 fund-raising professionals for  educational workshops, to explore...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 22 Feb 2000 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/conference.html"><![CDATA[conference]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[FINANCE]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/officer.html"><![CDATA[officer]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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	<item>
		<title><![CDATA[Kudos]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_qn4191/is_20000221/ai_n9966978]]></link>
		<description><![CDATA[DAN RUNDGREN has been named to the President's Club by  first Union Small Business Capital. Rundgren, a business development officer, was one of only nine people to receive the honor in 1999.   Business development officers must close at least  $16 million in small business loans during...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 21 Feb 2000 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[FINANCE]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/honor.html"><![CDATA[honor]]></category>
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		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
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