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	<title><![CDATA[help desk institute and training Resources | BNET]]></title>
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	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to help desk institute and training]]></description>
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		<title><![CDATA[IT salary survey reveals the secret to gaining a pay rise.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5243/is_200504/ai_n19892028]]></link>
		<description><![CDATA[M2 PRESSWIRE-11 April 2005-Helpdesk and IT Support Show: IT salary  survey reveals the secret to gaining a pay riseC1994-2005 M2  COMMUNICATIONS LTD    RDATE:11042005    London, Monday - The secret to receiving a pay rise is to swat up  and obtain helpdesk qualifications...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 11 Apr 2005 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
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		<title><![CDATA[Help Desk Institute launches HDI eUniversity; offers online training for service professionals. (HR/Training).(Brief Article)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb4297/is_200211/ai_n14943502]]></link>
		<description><![CDATA[The Help Desk Institute, an association of help desk and support  professionals, has launched the HDI eUniversity, to provide support  professionals with online professional development, training, and  certification programs.      The Help Desk Institute, an association of help desk and support  professionals,...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Fri, 01 Nov 2002 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/online+training.html"><![CDATA[online training]]></category>
		<category domain="http://resources.bnet.com/topic/training.html"><![CDATA[training]]></category>
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		<title><![CDATA[Help Desk Institute Launches Online Training for HDI Certification Preparatory Courses]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2002_August_20/ai_90541337]]></link>
		<description><![CDATA[Business Editors  COLORADO SPRINGS, Colo.--BUSINESS WIRE--Aug. 20, 2002  Help Desk Institute HDI, the world's largest industry association for help desk and support professionals, today announced that it has launched an online training program to deliver its popular HDI Certification preparatory courses.  HDI's online certification training program provides...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 20 Aug 2002 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/training.html"><![CDATA[training]]></category>
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		<title><![CDATA[Help Desk Institute Introduces New Level of Certification Testing and Training for Help Desk Senior Analysts]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2002_July_29/ai_89808143]]></link>
		<description><![CDATA[Business Editors/Technology Writers  COLORADO SPRINGS, Colo.--BUSINESS WIRE--July 29, 2002  Help Desk Institute HDI, the world's largest industry association for help desk and support professionals, today announced the introduction of a new level of HDI Certification - the Help Desk Senior Analyst HDSA.  HDI's HDSA Certification and its...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 29 Jul 2002 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/certification.html"><![CDATA[certification]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/training.html"><![CDATA[training]]></category>
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		<title><![CDATA[HDI Training and Certification Event to Feature New Course, Updated Curricula Leading To HDA Certification and Private Tours of Leading Support Centers]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2001_April_4/ai_72727136]]></link>
		<description><![CDATA[Business Editors and High Tech Writers  COLORADO SPRINGS, Colo.--BUSINESS WIRE--April 4, 2001  Help Desk Institute HDI, a ThinkService professional community and the world's largest membership association for service and support professionals, announced that it will host its next training and certification event at The New Hilton Dallas Park...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 04 Apr 2001 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
		<category domain="http://resources.bnet.com/topic/training.html"><![CDATA[training]]></category>
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		<title><![CDATA[IKON Education Services to Offer Help Desk Institute Certification Training]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2001_Feb_26/ai_70867345]]></link>
		<description><![CDATA[Business Editors/High-Tech Writers  COLORADO SPRING, Colo.--BUSINESS WIRE--Feb. 26, 2001  Expanded Access to Premium Training Program Facilitates Career  Advancement for Support Professionals  IKON Education Services, a business unit of IKON Office Solutions, Inc. (NYSE:IKN), and Help Desk Institute HDI, a ThinkService professional community, and the world's largest...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 26 Feb 2001 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/certification.html"><![CDATA[certification]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk+institute.html"><![CDATA[Help Desk Institute]]></category>
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		<title><![CDATA[Remedy Corporation Provides Help Desk Institute Certification Training Worldwide; Expanded Access to Premium Training Facilitates Career Advancement for IT Professionals]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2000_Nov_13/ai_66876473]]></link>
		<description><![CDATA[Business Editors/High-Tech Writers  MOUNTAIN VIEW, Calif.--BUSINESS WIRE--Nov. 13, 2000  RemedyR Corp., a leading provider of Information Technology Service Management ITSM, Customer Relationship Management CRM and eProcurement solutions (Nasdaq:RMDY), and Help Desk Institute HDI, the world's largest membership association for service and support professionals, announced today that Remedy will...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 13 Nov 2000 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/career.html"><![CDATA[career]]></category>
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		<title><![CDATA[SOFTBANK Forums creates Knowledge Interact, unveils new organization and names Privitera Vice President/GM]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_1997_March_17/ai_19208099]]></link>
		<description><![CDATA[COLORADO SPRINGS, Colo.--BUSINESS WIRE--March 17, 1997--    IT Support and Training Professionals are the Focus of Newly     Integrated Family of Membership Organizations, Consulting,                Publishing and Educational Businesses  ...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 17 Mar 1997 23:59:59 -0800</pubDate>
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